Stenger & Stenger, P.C.

Administration

• Provide Tier III operational support for server infrastructure
• Assist with infrastructure projects and cybersecurity initiatives
• Perform Windows Server maintenance and user administration
• Manage Microsoft 365 services including Teams and SharePoint
• Conduct security audits and vulnerability remediation

Infrastructure Administrator

Support Engineer

• Provide Tier 1 and Tier 2 technical support for employees through our IT Service Desk.
• Troubleshoot and resolve Windows desktop, laptop, mobile device, and peripheral issues.
• Support Microsoft 365 applications including Outlook, Teams, Office, and OneDrive. Experience or depth in Excel formulas or advanced Office application technologies is a plus.
• Administer user accounts, permissions, and group memberships using Active Directory and Microsoft Entra ID (Azure AD).
• Provision and deploy new user workstations using standardized configuration and automation processes.
• Support printers, scanners, conferencing equipment, and other office technology.
• Troubleshoot wired and wireless networking issues including DNS, DHCP, VPN connectivity, switching, and network access.
• Assist with server administration, system monitoring, backups, patch management, and endpoint security.
• Provide first-line triage and support for internally developed software applications by gathering diagnostics, reproducing issues, documenting findings, and coordinating with software development teams.
• Monitor application health and assist in identifying infrastructure or configuration issues affecting internally developed systems.
• Create and maintain technical documentation, knowledge base articles, and standard operating procedures.
• Develop and maintain PowerShell or similar automation scripts to streamline IT operations and reduce repetitive tasks.
• Assist with Infrastructure as Code (IaC) initiatives, configuration management, and deployment automation as our environment continues to evolve.
• Participate in IT projects involving infrastructure upgrades, cloud services, cybersecurity, and business application deployments.
• Collaborate with Infrastructure, Network, Security, and Software Development teams to improve system reliability and user experience.

Infrastructure Administrator

IT Service Desk – Infrastructure Support Analyst