Call Center Technical Support Associate – Temporary

BUNN

Technical Support Associate providing email-based technical support for customers using WASH-Connect app. Collaborating with Level 1 support team to enhance customer experience and resolve issues.

Posted 6/26/2026full-timeCalifornia, Missouri • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Provide a high‑quality service experience by anticipating needs, removing friction, and following through on commitments
Diagnose and resolve problems across iOS and Android, including permissions, connectivity, app behavior, and device‑specific issues
Respond to escalated customer inquiries with clarity, empathy, and technical precision
Manage, prioritize, and resolve tickets using Freshdesk, ensuring accurate categorization, documentation, and SLA adherence
Utilize internal system admin sites to investigate account setup issues, payment processing errors, and backend data inconsistencies
Provide guidance, answer questions, and resolve cases escalated by the Level 1 team
Review ticket quality, track performance metrics, and provide actionable feedback to ensure consistent customer experience
Create and maintain internal training documentation and knowledge articles to support both Level 1 and Level 2 teams
Partner with engineering to investigate pervasive bugs, propose improvements, and close user experience gaps through better functionality or design

Requirements

What you’ll need

Bachelor’s or Associate’s degree in Information Technology (IT), Computer Science, other related discipline or equivalent applicable work experience
Minimum of 1-2 years’ experience in a corporate environment
Intermediate or Advanced level skills navigating mobile OS environments, system admin tools, and troubleshooting workflows; experience with payment processing tools is a plus
Professional communication skills to clearly diagnose issues and deliver accurate and easily understandable resolutions and troubleshooting steps
Strong organizational skills to manage multiple cases efficiently while maintaining accuracy and thorough documentation
Strong sense of accountability and dedication to delivering outstanding results
Promote a culture of customer service excellence
Ability to thrive and adapt in a high-transaction, high-performance, evolving company culture
Bi-lingual English/French is a PLUS

Benefits

Comp & perks

Professional development
Promotional opportunities
Learning environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

iOSAndroidtroubleshootingsystem administrationpayment processingticket managementFreshdeskperformance metricsdocumentationcustomer service

Soft Skills

communicationorganizational skillsaccountabilitycustomer service excellenceempathyclarityproblem-solvingadaptabilityteam collaborationfeedback

Certifications

Bachelor’s degree in Information TechnologyAssociate’s degree in Information Technology