BUNN

Paralegal

• Draft, review, and track commercial agreements including NDAs, vendor agreements, SOWs, and amendments
• Maintain the contract management system, ensuring accurate records of key dates, obligations, and renewal deadlines
• Coordinate signature workflows and distribute fully executed agreements to relevant stakeholders
• Maintain corporate records, including entity formation documents, board resolutions, and organizational charts
• Assist with board meeting preparation, including assembling materials and drafting minutes
• Manage annual filings, registered agent relationships, and state-level compliance across all jurisdictions where the company operates
• Coordinate the intake, tracking, and management of insurance claims across all lines of coverage (e.g., general liability, D&O, E&O, property, cyber)
• Serve as the primary liaison between the company, insurance carriers, and brokers throughout the claims process
• Gather and organize supporting documentation for claim submissions, including incident reports, financial records, and correspondence
• Monitor claim status and deadlines, and maintain a centralized claims log with current disposition and reserve information
• Assist with policy renewal processes by compiling loss runs, claims histories, and other underwriting data
• Track and reconcile claim payments and recoveries against policy terms and deductibles
• Assist with litigation holds, document collection, and e-discovery processes
• Organize and maintain case files and track litigation deadlines
• Coordinate with outside counsel on document production, filings, and scheduling
• Serve as a point of contact for internal clients on routine legal inquiries and process questions
• Manage outside counsel invoices, track legal department spending, and assist with budget reporting
• Develop and maintain templates, playbooks, and process documentation for recurring legal workflows
• Conduct preliminary legal research as directed by attorneys on the team

Support Engineer

• Provide a high‑quality service experience by anticipating needs, removing friction, and following through on commitments
• Diagnose and resolve problems across iOS and Android, including permissions, connectivity, app behavior, and device‑specific issues
• Respond to escalated customer inquiries with clarity, empathy, and technical precision
• Manage, prioritize, and resolve tickets using Freshdesk, ensuring accurate categorization, documentation, and SLA adherence
• Utilize internal system admin sites to investigate account setup issues, payment processing errors, and backend data inconsistencies
• Provide guidance, answer questions, and resolve cases escalated by the Level 1 team
• Review ticket quality, track performance metrics, and provide actionable feedback to ensure consistent customer experience
• Create and maintain internal training documentation and knowledge articles to support both Level 1 and Level 2 teams
• Partner with engineering to investigate pervasive bugs, propose improvements, and close user experience gaps through better functionality or design

Call Center Technical Support Associate – Temporary

Financial Planning and Analysis

• Manage the preparation and consolidation of the annual budget and associated analyses for budgeting and forecasting
• Prepare various reporting packages including the development of Monthly Executive Summaries, Board of Directors’ materials, and other analyses as required
• Understands business processes, systems, and quality checks across the organization to identify weaknesses/gaps, opportunities, and recommend and/or implement solutions
• Collaborates with internal departments: Accounting, Finance, Sales, Operations, and IT to develop add-value analysis and reports
• Creates reporting processes that are repeatable and scalable
• Provides monthly reporting KPIs for the Sales and Operations leadership team
• Provides analysis for visibility to performance vs budget
• Partners with IT to improve data quality, integrity, and accessibility
• Participates in continuous learning to keep current on company procedures, protocols, and technology

FP&A Manager

Client Services Representative

• Provide best-in-class customer experiences for WASH’s business to business clientele
• Interpret and resolve client requests within established SLAs
• Take ownership during client interactions and achieve first-contact resolution outcomes
• Prepare correspondences for internal and external clients
• Calculate and explain client disbursements
• Generate client revenue and portfolio reports
• Interpret and explain contract terms
• Diffuse difficult client interactions and handle escalations
• Liaise with key departments to address a variety of client inquiries
• Achieve and maintain quality assurance standards
• Participate in special projects, as requested

Paralegal

Call Center Technical Support Associate – Temporary

FP&A Manager

Client Support Associate – Temporary