Technical Parts Analyst

Volkswagen Group

Technical Parts Analyst providing key assistance to VW and Audi dealers regarding parts. Managing order availability and resolving technical issues effectively in a remote setting.

Posted 7/18/2026full-timeRemote • Missouri • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical knowledge of VW and Audi parts, along with exceptional customer service skills in a dealer operations environment. Proficient in problem-solving, analytical thinking, and effective communication to support dealers and customers.

Highest-signal resume keywords

Customer Service ExperienceParts Technical KnowledgeAnalytical ThinkingProficient in Microsoft OfficeProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Parts Technical KnowledgeAnalytical ThinkingProblem SolvingResource ManagementCustomer Call Metrics

Soft Skills

Strong Verbal CommunicationWritten CommunicationInfluencing SkillsNegotiation SkillsTeam Oriented

Tools & Technologies

VESISAESISCICS-GAEPISMicrosoft Office

Industry Keywords

Dealer OperationsAutomotive IndustryCustomer ServiceCall Center EnvironmentParts Policies

About the role

Key responsibilities & impact

Serve as the first point of contact to VW and Audi dealers on Parts related issues.
Work in the Order Availability Telephone Queue and/or the Technical Parts Queue.
Interpret Parts policies and procedures as ‘knowledge transfer agents’ for dealers.
Provide technical assistance to customers to determine and order correct parts.
Remove barriers preventing customers from placing parts orders.
Assist dealers with new parts policies and procedures.
Produce reports regarding Parts problems and resolutions.

Requirements

What you’ll need

Minimum 2-4 years of experience in Dealer Operations or Automotive Industry
Minimum 2-4 Years of Customer Service Experience
High School Diploma
Strong Verbal and written communication Skills
Analytical and conceptual thinking – using logic and reason, creative and strategic
Computer savvy – skilled in the use of software
Influencing and negotiation skills
Problem solving
Resource management
Professional and interpersonal skills
Team Oriented
2-4 years of experience in Customer Service and or Call Center Environment.
Strong analytical and problem solving skills
Proficient in standard Microsoft Office applications (Word, Excel, PowerPoint)
Strong parts technical knowledge of VW and Audi products and catalogs
Ability to meet individual targets on customer call group metrics
Work independently with minimal supervision
Ability to work under pressure, and treat customers as a professional analyst
Proficient user in all software applications available to the dealer (VESIS, AESIS, CICS-GA, EPIS)

Benefits

Comp & perks

Equal Opportunity Employer
Drug free workplace
Pre-employment substance abuse testing