Solutions Engineer

• Driving the results through daily, weekly, monthly management routines
• Ensure the team is meeting or exceeding all key metrics
• Managing outbound facing activities (appointment confirmation, courtesy calls, web chat, email, etc.)
• Managing team taking inbound calls, focusing on efficiency, referrals, accuracy, compliance, and quality
• Monitoring each Customer Service Associate’s daily performance against monthly objectives and goals
• Addressing both positive and negative performance issues in a timely and impactful manner
• Driving accountability for results and immediate improvement towards results
• Achieving goals against individual and team targets through coaching, planning, and motivation
• Understanding adjustments needed in team performance to achieve key performance indicators
• Handling and supervising all customer complaints related to the Customer Service Associates or service delivery received
• Partnering with designated teams to coordinate and ensure proper operational delivery

Customer Service Manager – Temporary

• Own the API & Integrations Platform: Define and steward Nliven's external-facing APIs and integration points- contracts, versioning, authentication and authorization, webhooks and event delivery, idempotency, rate limiting, and observability- so partners and third-party systems can build on us safely and reliably.
• Drive Architectural Modernization: Actively contribute to the decoupling of our monolithic application, designing and implementing new service-oriented architectures that enable independent deployment and team autonomy.
• Elevate Quality and Reliability: Introduce and champion SRE principles, SLOs, and automated quality gates into our development lifecycle to ensure high system reliability- quality is the whole team's responsibility, and you help make that real.
• Be a Force Multiplier for the Team: Serve as a senior technical leader and mentor for engineers, setting technical direction through teaching, reviewing, and pairing rather than top-down mandate.
• Lead Third-Party Integrations: Architect and deliver integrations with external partners (payments, CRM, marketing, identity, partner systems), making them reliable and easy for other engineers to build on.
• Collaborate with Product and Design teams from discovery onward to develop solutions that align with business objectives and deliver high customer value.
• Lead the technical design and architecture of new features and products, making critical decisions about technology stack, system integrations, and architectural patterns.
• Create and maintain comprehensive technical documentation, including system designs, API specifications, and architectural diagrams- with a high bar for external-facing developer documentation.
• Lead and participate in code reviews, ensuring adherence to engineering best practices and supporting our internal open-source model of code stewardship.
• Develop and enforce coding standards, best practices, and design principles across the engineering team.
• Champion shipping in small, complete vertical slices- supported by trunk-based development and feature flags- over large, risky releases.
• Troubleshoot performance bottlenecks and optimize system reliability.
• Stay up to date with emerging technologies, evaluating their potential impact and adoption.
• Contribute to architectural discussions and long-term technical roadmaps.
• Solve complex technical challenges related to performance, scalability, and security.

Staff Software Engineer – Partners & Integrations

• Lead digital health solutions and laboratory informatics implementation projects, ensuring delivery within scope, timeline, and business objectives.
• Serve as the primary customer contact throughout the project lifecycle and coordinate activities across sales, service, delivery, and implementation teams.
• Partner with customer IT and laboratory stakeholders to support LIS integrations and connectivity initiatives.
• Collaborate on implementations involving laboratory information systems including EPIC Beaker, Cerner, Meditech, Sunquest, Soft, and comparable platforms.
• Support deployment of diagnostic instruments, laboratory automation solutions, middleware applications, and digital health technologies.

Digital Health Solutions Project Manager, Lab Informatics

• Lead solution design and apply core architecture principles
• Own architecture and technical direction for applications or services
• Collaborate with business stakeholders to shape product vision
• Ensure alignment with enterprise standards and strategic technology direction
• Drive delivery of high-quality solutions through effective governance and coaching

AVP, Solution Architect

• Support the design, creation, and refinement of AR, 2D, and 3D product demos using TeamViewer Frontline solutions
• Help maintain and improve existing demo workflows, assets, and use-case scenarios across the Frontline portfolio
• Assist with content creation, documentation, and localization of demo materials and enablement assets
• Contribute to process improvements that enhance collaboration, efficiency, and demo consistency across Pre-Sales
• Support the Pre-Sales and Sales teams during trade shows, customer events, and internal enablement sessions (virtual or in-person)
• Assist with internal training and sales enablement activities through presentations, demos, and supporting materials
• Support the U.S. Pre-Sales OT team in day-to-day activities related to Frontline demos and evaluations
• Take ownership of small projects from initial idea through execution, with guidance from experienced team members

Frontline Solution Engineering Internship – Part-time, Onsite

• Lead a global, multi-layered team. Manage and develop distributed managers and their teams of Sales Engineers and Solutions Consultants across regions. Hire, coach, and retain top technical talent; set clear career paths; and build a culture of technical excellence, curiosity, and customer obsession.
• Own the technical win in pre-sales. Lead the Sales Engineering team to drive pipeline conversion through world-class demos, proofs of concept, technical discovery, and value engineering — consistently earning the technical decision.
• Own the post-sales technical escalation path. Lead the Solutions Consultants team as the technical escalation path for CSMs and the driver of technical cross-sell across our product suite. (Note: with a dedicated Professional Services team being stood up, Solutions Consultants are not expected to own customer onboarding today — though this scope may evolve.)
• Stay hands-on when it counts. Be willing and able to personally jump into a high-stakes customer call and lead it — you set the technical bar by example, not just from the org chart.
• Elevate RFPs and security assessments. Build a scalable, high-quality function for RFPs, security questionnaires, and technical/security assessments — improving accuracy, consistency, and turnaround, and building reusable content that raises win rates.
• Enable and scale the channel. Technically enable partners — training, certification, demo readiness, and deal support — so they can independently represent and implement our product.
• Partner with Enablement. Work with Sales Enablement to design and deliver technical training, certification, demo standards, and competitive playbooks that keep the team and the wider revenue org sharp.
• Be the voice of the customer to Product. Capture field and technical feedback and channel it to Product and Engineering to influence the roadmap.
• Operate as a revenue leader. Contribute to forecasting, capacity planning, and go-to-market strategy with the CRO and revenue leadership team, and define the metrics and processes that make the function measurable and scalable.

Director, Global Solutions Engineering

• Handle a caseload of bodily injury and non-bodily injury claims at varying levels of complexity
• Provide oversight to third-party administrators
• Support CLS underwriters and account managers in sales activities on new and renewal business
• Address inquiries from agents and policyholders, providing superior customer service
• Make coverage determinations and communicate written position(s) to insureds and other required parties
• Set appropriate expense and indemnity reserves and monitor them for adjustments
• Present cases to management for expense or indemnity reserve authority above established levels
• Develop and implement resolution strategies to achieve high quality outcomes
• Proactively manage litigation and counsel including planning and execution, budgeting and bill review
• Provide periodic claims reviews for individual insureds as needed
• Attend trials and mediations as necessary
• Contribute to broader claim and enterprise goals by participating in audits, projects, and product development initiatives
• Prepare comprehensive reports and deliver presentations to senior claim leadership on case developments, policy issues, industry trends
• Work closely with TPAs to address time limit demands and evaluate multiparty evaluations
• Partner with CLS underwriters to communicate the value of the CLS claims model to prospective insureds, agents and brokers
• Provide support to the CLS business unit to explain and evaluate claim trends and developments

Claim Consultant – Complex Liability Solutions

• Support integration of complex simulation systems, subsystems, software components, hardware elements, interfaces, and supporting infrastructure.
• Apply senior systems engineering practices to support requirements analysis, architecture alignment, interface definition, technical baseline management, and end-to-end system integration.
• Use software development knowledge to assess application behavior, interface logic, data exchange, middleware integration, and technical implementation issues within the simulation environment.
• Coordinate integration activities across software developers, systems engineers, hardware engineers, network engineers, test personnel, and operational stakeholders.
• Support development and maintenance of system architectures, interface definitions, integration plans, technical baselines, and verification approaches for simulation systems.
• Analyze system interoperability, interface compatibility, performance issues, and integration risks across distributed simulation components.
• Support software and system configuration management, version alignment, environment coordination, and release integration planning.
• Assist in troubleshooting and resolving complex integration issues involving software, hardware, networks, timing, data, and external system dependencies.
• Support lab, test, staging, and operational environments used for simulation system integration and validation.
• Participate in design reviews, integration working groups, test readiness activities, issue review boards, and technical interchange meetings.
• Ensure simulation system components are integrated in accordance with program requirements, architectural standards, cybersecurity considerations, and operational use cases.
• Support system verification, validation, regression testing, and transition activities.
• Prepare technical documentation, integration status reports, risk assessments, and recommendations for engineering and program leadership.
• Provide senior technical guidance on integration strategy, issue resolution, and engineering tradeoffs.

Systems Engineer – Aircraft Integration

• The candidate should have existing Software System deployment experience.
• Making our systems and solutions hybrid ready is a key component of the practice office.
• Collaborate with field teams to deploy software solutions.
• Present and train others on technical processes as the position requires.
• Work in high-security areas governed by the US Department of Justice "Criminal Justice Information Services (CJIS) Security Policy".
• Pass a more stringent fingerprint background check.

Senior Solutions Architect

• Partner with Sales to lead deep, multi-stakeholder discovery across technical, marketing, and executive audiences, uncovering the real business problems beneath surface-level requirements
• Map complex organizational structures, workflows, and integration landscapes to architect tailored CreatorIQ solutions across departments and teams
• Design and deliver high-impact product demonstrations, custom workshops, and white-glove trials aligned to each account's strategic objectives
• Develop compelling, account-specific presentations and collateral for both technical and non-technical stakeholders
• Serve as the technical authority on CreatorIQ's API capabilities (REST/GraphQL), platform architecture, data model, and integration framework
• Articulate CreatorIQ's AI and machine learning capabilities, helping prospects understand how intelligent features drive measurable business outcomes
• Own and drive security questionnaires, InfoSec reviews, and compliance documentation, partnering with internal Security and Legal teams to deliver thorough, timely responses
• Translate discovery insights into actionable, architecture-informed recommendations for brands and campaigns
• Partner with Account Executives and cross-functional teams to develop strategic, differentiated RFP/RFI/security questionnaire responses
• Maintain deep expertise in CreatorIQ's platform, integrations, API surface, AI capabilities, and product roadmap
• Adapt your message fluidly, from walking engineers through API documentation to presenting ROI narratives to C-suite executives

Strategic Solutions Consultant

Solutions Engineer, Strategic Accounts

• Design and code automated test equipment software to support formal and informal verification of avionics requirements (qualification and acceptance testing)
• Participate in the requirements, design, and architecture
• Develop software for various prototype objectives
• Integrate software models, sensor drivers, and hardware emulators
• Support the integration of flight avionics, operator consoles, and test equipment to verify the requirements and performance of the flight software
• Support problem investigation and resolution
• Establish and follow software development processes to ensure test equipment software is reliable, released and configuration managed

Senior EGSE Hardware/Software Integration Engineer – Lunar Permanence

• Command any room (virtual and in-person).
• Design and deliver professional development sessions.
• Drive engagement through data-driven campaigns.
• Provide responsive support to teachers.
• Build and scale with AI-driven solutions.
• Keep promotional assets compelling and up-to-date.

Adoption Manager – Professional Learning, Solutions Building

• Serve as a subject matter expert in Voice Security technologies
• Translate customer business requirements into comprehensive, end-to-end technology architectures and actionable solution designs
• Take designs through the approval processes (Peer Review, SOAR, DLM…)
• Create both internal and external documentation on the design that can be used as part of the selling motion and for the hand-off to the implementation teams
• Collaborate closely with the CEx Specialist Sellers and Core account teams to shape and deliver sellable and implementable solutions
• Deliver engaging live demonstrations and technical workshops that showcase our portfolio's capabilities and value proposition
• Act as a trusted advisor to customers by deeply understanding their communication needs and aligning technology solutions with their desired business outcomes
• Maintain a primary area of expertise while cultivating broad technical knowledge across key platforms and vendors
• Continuously explore and assess emerging technologies to enhance customer engagement strategies
• Work with cross-functional teams to contribute to solution strategy and business development efforts
• Create high-quality solution documentation, including architectural diagrams, proposals, and presentations

Principal Architect – Solutions Architect

• Create processes, documentation, and tools that drive increased operational efficiencies and greater scale across different products and insurance markets.
• Develop increased automation on common customer support tasks through the use of AI and other tools to help drive increased consistency and improve accuracy.
• Support existing clients through data analysis, business review meetings, and direct engagement that help optimize the client’s use of TransUnion’s Insurance solutions.
• Gather insights from clients and sales (Voice of the Customer) and deliver ongoing feedback to internal stakeholders to drive continuous product enhancements.
• Coordinate with external stakeholders and internal business units to perform data analysis of products and data assets.
• Leverage technical tools to proactively identify trends and anomalies in customer metrics and derive actionable insights that contribute to continuous improvement.

Senior Consultant – Insurance Solutions

• Responsible for selling Insperity’s Traditional Employment Workforce Solutions to organizations as assigned
• Meets minimum acceptable sales and activity levels, as determined by management
• Works closely with assigned BPA office(s) to build and maintain a pipeline that will meet or exceed monthly, quarterly, and yearly sales goals and objectives
• Proactively calls on prospective customers to explain benefits, and value of Insperity’s Traditional Employment Workforce Solutions offering
• Cultivates and closes new Traditional Employment Workforce Solutions customers in a defined territory
• Follows up on sales leads generated from a variety of sources
• Serves as a key stakeholder in pipeline management and client relations and ensures sales goals are met
• Develops and manages relationships with prospects and customers to ensure customer satisfaction and a strong base for referrals
• Forecasts accurately and maintains all sales cycle activities within the appropriate systems in accordance with the Company’s sales process and methodology
• Educates prospects on the benefits of the Company’s products and solutions through compelling articulation of our business model and value proposition
• Continues to develop and enhance business cases for prospective customers that reinforce the market leadership position of Insperity in the marketplace
• Evaluates prospects’ business needs and presents appropriate mix of Company’s products and solutions
• Works in collaboration with other Insperity sales teams to ensure timely, high-quality prospect decisions for Traditional Employment Workforce Solutions

MidMarket HCM, Sales Consultant / Business Solutions Advisor

• Build fault tolerant design patterns that support zero to minimal downtime in support of distributed platforms
• Work with end users, stakeholders, executives, system administrators, and vendors to help deploy solutions from POC to Production
• Manage relationships with business and technology leaders and vendors for technical products
• Create the technology strategy for a respective technical domain, aligning execution with product strategy by working with Product Managers and other stakeholders
• Design and architect robust data warehouse solutions that support complex analytical workloads
• Lead the evaluation and selection of big data technologies, tools, and frameworks
• Develop data models, ETL processes, and data pipelines to ingest, transform, and load data efficiently
• Collaborate with cross-functional teams to gather requirements and translate them into architectural designs
• Ensure data quality, integrity, and security across all data platforms
• Optimize performance of existing data processes and warehouse architecture
• Mentor and guide junior architects and data engineers, promoting best practices in data architecture
• Stay current with industry trends and emerging technologies in big data and data warehousing

Hadoop Solutions Architect

• Identifies potential ACM customers and partners with the Commercial organization and Field Sales team to drive engagement with key customer targets.
• Presents ACM to various customer stakeholders including surgeons, C-suite executives, IT, and administrative staff
• Leads the deployment of ACM with customers within assigned regions. This includes remote and onsite activities and training.
• Achieves annual site and surgeon deployment goals
• Supports the ongoing use of ACM by customers and associated Field Sales stakeholders by reviewing relevant metrics and data and addressing issues as they arise
• Drives awareness and education of ACM to key Commercial and Field Sales leaders in order to drive customer engagement. This may include leading and participating in professional/commercial education courses, labs and industry conferences
• Indirectly manages and influences stakeholders across the Field and Customer Solutions team, IT, Legal, Contracting, Commercial, and HCC in order to meet implementation timelines and goals
• Builds relationships and interfaces regularly with Area VPs, Regional Managers, Distributor Principles, Sales Consultants and Commercial Platform teams to support ACM and business goals
• Works closely with the F&CS Operations and Platform teams to provide input, feedback, and insights on marketing materials, implementation process, reporting needs, and tools
• Supports the development and management of other digital solutions and participates in other company projects and initiatives as required

Senior Manager – Field and Customer Solutions

• Identifies potential ACM customers and partners with the Commercial organization and Field Sales team to drive engagement with key customer targets.
• Presents ACM to various customer stakeholders including surgeons, C-suite executives, IT, and administrative staff.
• Leads the deployment of ACM with customers within assigned regions. This includes remote and onsite activities and training.
• Achieves annual site and surgeon deployment goals.
• Supports the ongoing use of ACM by customers and associated Field Sales stakeholders by reviewing relevant metrics and data and addressing issues as they arise.
• Drives awareness and education of ACM to key Commercial and Field Sales leaders in order to drive customer engagement. This may include leading and participating in professional/commercial education courses, labs and industry conferences.
• Indirectly manages and influences stakeholders across the Field and Customer Solutions team, IT, Legal, Contracting, Commercial, and HCC in order to meet implementation timelines and goals.
• Builds relationships and interfaces regularly with Area VPs, Regional Managers, Distributor Principles, Sales Consultants and Commercial Platform teams to support ACM and business goals.
• Works closely with the F&CS Operations and Platform teams to provide input, feedback, and insights on marketing materials, implementation process, reporting needs, and tools.
• Supports the development and management of other digital solutions and participates in other company projects and initiatives as required.

Senior Manager, Field & Customer Solutions

• Designing and optimizing the architecture, systems, and data frameworks that power Global Payments' SMB Marketing ecosystem
• Creating end-to-end marketing solutions for campaign execution
• Managing integration requirements across CRM, marketing automation, CDP, analytics, and other martech data platforms
• Establishing standards for campaign tracking, tagging, and attribution
• Translating business and campaign requirements into detailed technical specifications
• Defining and enforcing standards for data quality, system usage, and integration patterns
• Diagnosing and resolving complex technical issues related to data flow, system integrations, tracking, and lead management

Solutions Engineer jobs in Florida

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