Claim Consultant – Complex Liability Solutions

The Hartford

Claim Consultant at The Hartford responsible for managing complex liability claims and supporting the sales activities of the CLS business unit. Ensures superior customer service and compliance with legal standards.

Posted 7/20/2026full-timeHartford • Arizona, Connecticut, Florida, Illinois, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $84,800 - $127,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling General Liability claims, including litigation and coverage analysis, while providing superior customer service and strategic support to underwriters and account managers. Proficient in developing resolution strategies and presenting case developments to senior leadership.

Highest-signal resume keywords

General Liability Claims HandlingLitigation ManagementCoverage AnalysisStrategic ThinkingNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementCoverage DeterminationExpense Reserve ManagementAnalytical SkillsTechnical Claim HandlingTort Law KnowledgeMedical Issue AnalysisReport PreparationPresentation SkillsTask Execution

Soft Skills

Superior Customer ServiceExcellent Communication SkillsInterpersonal SkillsTeam CollaborationResults-Oriented

Industry Keywords

Bodily Injury ClaimsNon-Bodily Injury ClaimsThird-Party AdministratorsClaims AuditsPolicy IssuesInsurance Industry TrendsIndemnity ReservesClaims Resolution StrategiesMultiparty EvaluationsSales Support

About the role

Key responsibilities & impact

Handle a caseload of bodily injury and non-bodily injury claims at varying levels of complexity
Provide oversight to third-party administrators
Support CLS underwriters and account managers in sales activities on new and renewal business
Address inquiries from agents and policyholders, providing superior customer service
Make coverage determinations and communicate written position(s) to insureds and other required parties
Set appropriate expense and indemnity reserves and monitor them for adjustments
Present cases to management for expense or indemnity reserve authority above established levels
Develop and implement resolution strategies to achieve high quality outcomes
Proactively manage litigation and counsel including planning and execution, budgeting and bill review
Provide periodic claims reviews for individual insureds as needed
Attend trials and mediations as necessary
Contribute to broader claim and enterprise goals by participating in audits, projects, and product development initiatives
Prepare comprehensive reports and deliver presentations to senior claim leadership on case developments, policy issues, industry trends
Work closely with TPAs to address time limit demands and evaluate multiparty evaluations
Partner with CLS underwriters to communicate the value of the CLS claims model to prospective insureds, agents and brokers
Provide support to the CLS business unit to explain and evaluate claim trends and developments

Requirements

What you’ll need

Bachelor’s degree preferred
Minimum of five plus years handling General Liability litigated coverage and liability matters
High level of discipline; results-oriented; and able to focus on bottom line results
Superior analytical ability and organizational skills
Excellent oral and written communication skills
Excellent strategic thinking ability and task execution skill
Excellent negotiation and technical claim handling skills, including knowledge of coverage and tort laws
Full command of issues and medicals relative to high value bodily injury claims
Ability to analyze coverage and liability issues
Ability to communicate thoughts clearly and concisely, and to influence and persuade others
Superior interpersonal skills and strong team player
Ability to exceed expectations and influence others to do the same.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work arrangements
Professional development opportunities
Short-term or annual bonuses
Long-term incentives
On-the-spot recognition