Principal Architect – Solutions Architect

Verizon

Solutions Architect specializing in Customer Experience at Verizon. Driving solution innovations and technical leadership in Unified Communications and Voice Security.

Posted 7/17/2026full-timeAshburn • Florida, North Carolina, South Carolina, Virginia • 🇺🇸 United StatesLead💰 $124,500 - $239,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Voice Security technologies and solution architecture, with a strong focus on aligning technology solutions to customer business outcomes. Proficient in creating high-quality documentation and delivering engaging presentations that effectively communicate value propositions.

Highest-signal resume keywords

Voice Security ExpertiseSolution Architecture DesignCloud CommunicationsCustomer Experience DesignGovernment Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Architecture DesignImplementationTelephonySIPIVROmnichannel RoutingWorkforce EngagementNatural Language UnderstandingAI-Driven ToolsTechnical Documentation

Soft Skills

Exceptional CommunicationPresentation SkillsInterpersonal Skills

Industry Keywords

Voice SecurityCustomer Engagement StrategiesCross-Functional CollaborationSolution StrategyBusiness Development

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as a subject matter expert in Voice Security technologies
Translate customer business requirements into comprehensive, end-to-end technology architectures and actionable solution designs
Take designs through the approval processes (Peer Review, SOAR, DLM…)
Create both internal and external documentation on the design that can be used as part of the selling motion and for the hand-off to the implementation teams
Collaborate closely with the CEx Specialist Sellers and Core account teams to shape and deliver sellable and implementable solutions
Deliver engaging live demonstrations and technical workshops that showcase our portfolio's capabilities and value proposition
Act as a trusted advisor to customers by deeply understanding their communication needs and aligning technology solutions with their desired business outcomes
Maintain a primary area of expertise while cultivating broad technical knowledge across key platforms and vendors
Continuously explore and assess emerging technologies to enhance customer engagement strategies
Work with cross-functional teams to contribute to solution strategy and business development efforts
Create high-quality solution documentation, including architectural diagrams, proposals, and presentations

Requirements

What you’ll need

Bachelor’s degree or four or more years of work experience
Six or more years of relevant experience required
Four or more years of experience in Architecture design and implementation
Proven experience as a Solution Architect or Sales Engineer in the Voice Security space
Ability to understand and align solutions with different market segments and audiences
Strong understanding of cloud communications, telephony, SIP, IVR, omnichannel routing, workforce engagement, and customer experience design
Familiarity with AI-driven tools such as chatbots, virtual agents, and Natural Language Understanding (NLU) platforms
Exceptional communication, presentation, and interpersonal skills
Expertise in government compliance and contracting

Benefits

Comp & perks

medical
dental
vision
short and long term disability
basic life insurance
supplemental life insurance
AD&D insurance
identity theft protection
pet insurance and group home & auto insurance
matched 401(k) savings plan
8 company paid holidays per year
6 personal days per year
paid parental leave
adoption assistance
tuition assistance