Senior Manager – Field and Customer Solutions

Johnson & Johnson

Senior Manager Field & Customer Solutions overseeing ACM solution deployment at DePuy Synthes. Collaborating with sales organizations to improve orthopedic surgery processes and patient outcomes.

Posted 7/15/2026full-timeRemote • Florida, Massachusetts, New Jersey, Pennsylvania • 🇺🇸 United StatesSenior💰 $122,000 - $212,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer engagement and deployment of ACM solutions, with a strong focus on collaboration and relationship-building across various stakeholders. Proven ability to achieve deployment goals and support ongoing customer success through effective training and education.

Highest-signal resume keywords

ACM DeploymentCustomer EngagementSales ExperienceCollaboration SkillsOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SalesMarketingSupply ChainFinanceDigital HealthEngineering

Soft Skills

CollaborationPartneringNegotiationPlanning

Industry Keywords

Stakeholder ManagementC-Suite EngagementField SalesCommercial EducationImplementation Timelines

About the role

Key responsibilities & impact

Identifies potential ACM customers and partners with the Commercial organization and Field Sales team to drive engagement with key customer targets.
Presents ACM to various customer stakeholders including surgeons, C-suite executives, IT, and administrative staff
Leads the deployment of ACM with customers within assigned regions. This includes remote and onsite activities and training.
Achieves annual site and surgeon deployment goals
Supports the ongoing use of ACM by customers and associated Field Sales stakeholders by reviewing relevant metrics and data and addressing issues as they arise
Drives awareness and education of ACM to key Commercial and Field Sales leaders in order to drive customer engagement. This may include leading and participating in professional/commercial education courses, labs and industry conferences
Indirectly manages and influences stakeholders across the Field and Customer Solutions team, IT, Legal, Contracting, Commercial, and HCC in order to meet implementation timelines and goals
Builds relationships and interfaces regularly with Area VPs, Regional Managers, Distributor Principles, Sales Consultants and Commercial Platform teams to support ACM and business goals
Works closely with the F&CS Operations and Platform teams to provide input, feedback, and insights on marketing materials, implementation process, reporting needs, and tools
Supports the development and management of other digital solutions and participates in other company projects and initiatives as required

Requirements

What you’ll need

Bachelor’s degree is required; graduate degree preferred
A minimum of eight (8) years of relevant professional work experience
Experience in Sales, Marketing, Supply Chain, Finance, Digital Health or Engineering
Strong collaboration, partnering, and negotiation skills
Demonstrated ability to work independently with strong planning and organizational skills

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year