Senior Manager, Field & Customer Solutions

Johnson & Johnson

Senior Manager managing field and customer solutions for DePuy Synthes, working with surgeons and provider sites on ACM deployment. Collaborating with Commercial teams to drive customer engagement and support business goals.

Posted 7/15/2026full-timeRemote • Florida, Massachusetts, New Jersey, Pennsylvania • 🇺🇸 United StatesSenior💰 $122,000 - $212,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving customer engagement and deployment of ACM solutions, with a strong focus on collaboration and relationship-building across various stakeholders in the healthcare industry. Possesses extensive experience in sales, marketing, and managing digital health integrations.

Highest-signal resume keywords

ACM DeploymentSales ExperienceHealthcare Industry ExperienceCollaboration SkillsEMR/EHR Integration Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesMarketingSupply ChainFinanceDigital HealthEngineeringOrthopaedic Products KnowledgePeople ManagementPlanningOrganizational Skills

Soft Skills

CollaborationPartneringNegotiationIndependenceProblem-Solving

Industry Keywords

HealthcareOrthopaedic SalesCustomer EngagementField SalesCommercial Education

About the role

Key responsibilities & impact

Identifies potential ACM customers and partners with the Commercial organization and Field Sales team to drive engagement with key customer targets.
Presents ACM to various customer stakeholders including surgeons, C-suite executives, IT, and administrative staff.
Leads the deployment of ACM with customers within assigned regions. This includes remote and onsite activities and training.
Achieves annual site and surgeon deployment goals.
Supports the ongoing use of ACM by customers and associated Field Sales stakeholders by reviewing relevant metrics and data and addressing issues as they arise.
Drives awareness and education of ACM to key Commercial and Field Sales leaders in order to drive customer engagement. This may include leading and participating in professional/commercial education courses, labs and industry conferences.
Indirectly manages and influences stakeholders across the Field and Customer Solutions team, IT, Legal, Contracting, Commercial, and HCC in order to meet implementation timelines and goals.
Builds relationships and interfaces regularly with Area VPs, Regional Managers, Distributor Principles, Sales Consultants and Commercial Platform teams to support ACM and business goals.
Works closely with the F&CS Operations and Platform teams to provide input, feedback, and insights on marketing materials, implementation process, reporting needs, and tools.
Supports the development and management of other digital solutions and participates in other company projects and initiatives as required.

Requirements

What you’ll need

Bachelor’s degree is required; graduate degree preferred
A minimum of eight (8) years of relevant professional work experience
Experience in Sales, Marketing, Supply Chain, Finance, Digital Health or Engineering
Strong collaboration, partnering, and negotiation skills
Demonstrated ability to work independently with strong planning and organizational skills.
Healthcare industry/environment experience (Preferred)
Orthopaedic sales or marketing experience (Preferred)
Knowledge of orthopaedic products (Preferred)
People management experience (Preferred)
Experience with managing EMR/EHR integrations (Preferred)
May require up to 25% domestic travel to other locations and sites (Preferred)

Benefits

Comp & perks

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year