Customer Service Manager – Temporary

Alight Solutions

Customer Service Manager for Alight Solutions leading agents and driving call center performance. Responsibilities include managing inbound and outbound calls while ensuring team meets key performance metrics.

Posted 7/23/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and team management skills, focusing on achieving key performance indicators through effective coaching, planning, and motivation. Proficient in handling complex processes and customer service operations while maintaining a professional demeanor in a fast-paced environment.

Highest-signal resume keywords

Team LeadershipPerformance ManagementCustomer Service ExcellenceAnalytical Problem SolvingEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance MetricsProcess ManagementCoachingPlanningMulti-taskingDesktop NavigationCustomer Complaint HandlingOperational Delivery

Soft Skills

Professional DemeanorMotivationAccountability

Industry Keywords

Insurance KnowledgeCustomer Service AssociateKey Performance IndicatorsOutbound ActivitiesInbound Calls

About the role

Key responsibilities & impact

Driving the results through daily, weekly, monthly management routines
Ensure the team is meeting or exceeding all key metrics
Managing outbound facing activities (appointment confirmation, courtesy calls, web chat, email, etc.)
Managing team taking inbound calls, focusing on efficiency, referrals, accuracy, compliance, and quality
Monitoring each Customer Service Associate’s daily performance against monthly objectives and goals
Addressing both positive and negative performance issues in a timely and impactful manner
Driving accountability for results and immediate improvement towards results
Achieving goals against individual and team targets through coaching, planning, and motivation
Understanding adjustments needed in team performance to achieve key performance indicators
Handling and supervising all customer complaints related to the Customer Service Associates or service delivery received
Partnering with designated teams to coordinate and ensure proper operational delivery

Requirements

What you’ll need

2+ years supervisory or team lead experience
2+ years of experience handling complex processes, problem solving and applying analytical skills
Demonstrate success in maintaining a calm and professional demeanor in a busy business environment
Exhibit excelled understanding details of insurance or complex information
Possess ability to multi-task, have good computer skills and desktop navigation, and be an exceptional communicator

Benefits

Comp & perks

health, dental and vision coverages starting Day One
wellbeing programs
retirement plans with contribution matching
generous time off
parental leave
continuing education
career growth opportunities