ServiceNow

• The ServiceNow Manager manages the daily operation and delivery of the ServiceNow platform and services across the organization, with a strong focus on execution, service quality, and user experience.
• This role ensures the effective use and ongoing support of the ServiceNow platform, manages service delivery processes, and provides direct oversight of incident, request, change, and asset management activities.
• The ServiceNow Manager supervises and develops team members, ensures timely resolution of issues and requests, and creates and maintains processes that align IT services with business needs.
• This role monitors service performance and drives continuous improvement efforts to enhance efficiency and customer satisfaction.

ServiceNow Manager

• Create and execute test plans, cases, and scripts for manual and automated testing.
• Validate quality across ServiceNow enhancements, upgrades, and releases.
• Perform functional, regression, integration, and end-to-end testing to ensure readiness.
• Identify, document, track, and resolve defects.
• Work with developers to troubleshoot issues, validate fixes, and retest before closure.
• Conduct performance, load, stress, and security testing to assess reliability, scalability, and compliance.
• Support testing for ServiceNow upgrades and scheduled releases.
• Work with product owners, developers, and stakeholders to review and understand requirements.
• Build and maintain automated test scripts to improve efficiency, repeatability, and coverage.

Senior Quality Assurance – ServiceNow

• Administer and configure the ServiceNow platform and its applications
• Manage platform functionality, including plugins and environments
• Execute release activities, including moving code to production
• Monitor platform performance and ensure system stability
• Troubleshoot issues and provide production support
• Manage user access and enforce security controls
• Support governance processes, including change management and compliance
• Partner with engineering and architecture teams on deployments and platform improvements
• Drive continuous improvement across platform operations

ServiceNow System Administrator

• Maintain visibility across all active ServiceNow projects
• Set and enforce delivery standards, governance, and ways of working
• Act as the senior escalation point for complex or at-risk engagements
• Build and lead a globally distributed ServiceNow delivery team
• Own hiring decisions across geographies
• Create clear career pathways and development plans for consultants, architects, and developers
• Champion the use of AI tooling within delivery itself
• Systematically capture reusable assets from delivery
• Work closely with the GTM ServiceNow Lead to align delivery capability with what is being sold

Director, ServiceNow Delivery

• Manage and resolve issues against ServiceNow applications
• Advise internal teams and lines of business regarding process and technology inefficiencies within the platform
• Perform routine maintenance to include performance monitoring and error identification/ remediation
• Maintain and improve the overall stability of the platform ensuring best practices are identified and incorporated into the platform
• Manage Instance Security, User/Group access, roles and associated relationships, and Access Control Lists (ACLs)
• Provide training and knowledge across the platform to our internal team and external business partners
• Develop reporting strategy and maintenance plan for platform wide reporting

ServiceNow Platform Engineer

• Develop and enhance ServiceNow applications and workflows within HRSD and ITSM products along with other modules in the future.
• Implement integrations between ServiceNow and enterprise systems such as HRIS (e.g., Workday), ERP, and project management tools.
• Maintain custom integrations leveraging a variety of technologies (e.g., JDBC, REST, flat file, etc.), evaluating and configuration Integration Hub spokes, and UI customizations.
• Ensure platform performance, security, and compliance with internal policies and industry standards.
• Participate in Agile development processes.

ServiceNow Developer

• Lead strategic planning for technical solutions
• Design reliable engineering practices
• Maintain technical documentation
• Develop, configure, and maintain ServiceNow ITSM applications
• Streamline and optimize service delivery processes
• Manage the ServiceNow ITAM applications
• Track and manage IT assets throughout their lifecycle
• Leverage ServiceNow ITOM applications to monitor and manage the health and performance of IT services and infrastructure
• Maintain and optimize the ServiceNow CMDB to ensure accurate and up-to-date configuration data
• Manage relationships between configuration items and ensure data integrity
• Manage the entire lifecycle of a threat in Security Operations (SecOps)
• Automate the prioritization, grouping, and patching of vulnerabilities

Staff Engineer II – ServiceNow Developer

• The ServiceNow Solutions Engineer partners with account teams to understand customer business challenges and design tailored ServiceNow solutions aligned with organizational objectives.
• This role combines expertise in ServiceNow licensing, solution design, and customer engagement to drive revenue growth, deliver compelling presentations and demonstrations, and position SHI as a trusted advisor.
• The Solutions Engineer collaborates closely with sales, delivery, and partner teams to accelerate deal closure and expand ServiceNow opportunities.

Solutions Engineer – ServiceNow

• Lead moderately complex initiatives and deliverables within technical domain environments
• Contribute to large scale planning of strategies
• Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments
• Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures
• Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements
• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals
• Lead projects and act as an escalation point, provide guidance and direction to less experienced staff

Senior Software Engineer – ServiceNow

• Own the end‑to‑end architecture for ServiceNow, ensuring solutions are scalable, secure, and aligned to enterprise standards.
• Lead the design and delivery of complex ServiceNow implementations, upgrades, and optimizations across supply chain and enterprise workflows.
• Proficient in utilizing diverse AI tools (not limited to NowAssist) to drive efficiency, automation, and continuous improvement across the SDLC
• Serve as a technical thought leader, guiding development teams and influencing stakeholders through architecture decisions.
• Translate business requirements into technical architectures and integration patterns that enable long‑term flexibility.
• Drive process transformation and change adoption, modernizing workflows through automation and platform capabilities.
• Identify and enable AI agents and generative AI use cases within ServiceNow to improve productivity, insights, and decision‑making.
• Partner with data, engineering, and business teams to operationalize emerging technologies.
• Establish and promote best practices for configuration, development, governance, and lifecycle management.
• Ensure solutions meet performance, reliability, security, and compliance expectations.

Principal ServiceNow Solution Architect

• Serve as the primary architect for the ServiceNow CSMNOW platform, designing system-level and integrated solutions that address complex business needs.
• Collaborate with business-line stakeholders to gather requirements, interpret needs, and determine how the ServiceNow platform can best support desired outcomes.
• Translate business problems into scalable, secure, and automation-driven architectures, prioritizing out-of-the-box (OOB) capabilities where appropriate.
• Design high-level solutions with an understanding of dependent systems, integrations, and enterprise service management processes.
• Formulate and communicate architectural vision, principles, and design objectives to diverse audiences, including senior business stakeholders.
• Act as the ServiceNow Technical Owner, accountable for the overall health, stability, and evolution of the CSMNOW platform.
• Own and execute all technical owner responsibilities in alignment with bank policy, including timely completion of assignments and audits.
• Manage biannual platform upgrades and monthly patching, ensuring minimal disruption and alignment with business schedules.
• Publish upgrade, patching, and maintenance schedules at least two months in advance and manage conflicts within established timeframes.
• Schedule, execute, and validate quarterly disaster recovery (DR) exercises.

Technology Architect – ServiceNow Platform Architect

• Design, configure, and deploy ServiceNow HRSD modules such as HR Case Management, Employee Service Center, Lifecycle Events, Knowledge, Onboarding / Offboarding, and HR Agent Workspace.
• Collaborate with HR stakeholders to translate real-world needs into technical solutions, using Flow Designer, Script Includes, UI Actions, Service Catalog workflows, UI Builder, and platform APIs.
• Conduct development according to SDLC best practices: requirement analysis, design, configurable build, unit testing, as well as UAT support and deployment readiness.
• Monitor and troubleshoot HRSD issues, collaborating with wider ServiceNow platform teams to maintain system stability and performance.
• Create and deliver dashboards and reports using Performance Analytics and out-of-the-box reporting to provide insight into HR service efficiency.
• Develop technical documentation for configurations, releases, and process flows ensuring knowledge transfer within the HRSD team.
• Perform peer review, review code/configuration to foster consistent delivery standards across the HRSD group.
• Stay current with ServiceNow platform and HRSD product innovations, bringing forward recommendations for continuous platform improvements.

Senior HRSD – ServiceNow

• Participates in establishing the principles, directions and standards related to the information system framework at the program/project level to meet business needs
• Participates in defining the specific components of the information system solution and the resulting relationships to ensure alignment with the overall system
• Recommends program/project release schedules based on knowledge of software development life cycle
• Works in conjunction with clients to eliminate gaps and inconsistencies in the initial information system architectures
• Facilitates reduced risks to the client by ensuring adherence to information solution architectural requirements

Advisor, Information Systems Architect – ServiceNow

• Lead the design, development, and evolution of enterprise-grade ServiceNow solutions
• Own the end-to-end ServiceNow architecture across Now Assist capabilities related to Platform, ITSM and HRSD
• Design scalable, upgrade-safe solutions aligned with ServiceNow best practices and enterprise standards
• Lead technical design reviews and architecture governance
• Integrate ServiceNow with large language models and third-party AI services
• Define and govern AI skill configurations, virtual agent flows
• Ensure data security, role-based access, and compliance
• Monitor AI feature performance and fine-tune agentic workflows
• Architect Agentic AI workflows to enable autonomous or semi-autonomous task execution
• Act as a trusted advisor to Business leaders, product owners & enterprise architect

Lead Software Engineer, ServiceNow AI

• Own the end-to-end ServiceNow implementation across HRSD
• Design scalable, upgrade-safe solutions aligned with ServiceNow best practices and enterprise standards
• Lead technical design reviews and architecture governance
• Optimize customer experience using modern UI and AI-assisted workflows
• Design & Architect ServiceNow Integrations using Integration hub and custom APIs
• Ensure data security, role-based access, and compliance
• Lead adoption of ServiceNow AI capabilities
• Identify opportunities where AI meaningfully reduces manual effort and improves service outcomes
• Act as a trusted advisor to Business leaders, product owners & enterprise architect
• Influence roadmap planning, platform strategy, and prioritization decisions
• Promote a supportive and collaborative teamwork environment across diverse groups
• Evaluate interdependencies and think critically when solving problems

Lead Software Engineer, ServiceNow HRSD

• Own the end-to-end ServiceNow implementation across CSM and Finance Enterprise Service Workflows
• Design scalable, upgrade-safe solutions aligned with ServiceNow best practices and enterprise standards
• Lead technical design reviews and architecture governance
• Optimize customer experience using modern UI and AI-assisted workflows
• Design seamless employee experiences using UI Builder and reusable components
• Ensure data security, role-based access, and compliance
• Architect Finance-specific workflows and integrate with ERP and financial systems
• Lead development using UI Builder and Next Experience Service portal custom development to support existing apps
• Lead integration strategy with CRM, ERP, HRIS, Finance, and third-party systems
• Act as a trusted advisor to Business leaders, product owners & enterprise architect
• Influence roadmap planning, platform strategy, and prioritization decisions
• Promote a supportive and collaborative teamwork environment across diverse groups
• Evaluate interdependencies; think critically/systemically when solving problems

Lead Software Engineer, ServiceNow Finance

• Design, engineer, configure, and support CMDB functionality within the ServiceNow platform.
• Build CMDB solutions aligned with ServiceNow best practices and performance standards.
• Support implementation, optimization, and adoption of advanced ServiceNow capabilities.
• Ensure CMDB-related services remain stable, secure, resilient, and scalable.
• Provide dedicated engineering coverage where broader ServiceNow platform teams are capacity constrained.
• Accelerate delivery by reducing cycle time for enhancements and fixes impacting CMDB workflows.
• Identify and reduce technical debt to improve maintainability and reliability of the platform.
• Partner closely with CMDB governance, operations, and client teams to translate requirements into durable technical implementations.

ServiceNow Platform Engineer – CMDB

• Design, configure, and develop custom applications and workflows within the ServiceNow platform.
• Customize ServiceNow forms, fields, business rules, workflows, UI policies, and UI actions.
• Implement and maintain integrations between ServiceNow and third-party systems using REST, SOAP, or other APIs.
• Perform platform upgrades, patches, and module deployments.
• Monitor the health, usage, and overall compliance of the ServiceNow platform.
• Work closely with business analysts, project managers, and collaborators to gather and analyze requirements.
• Participate in Agile/Scrum processes to deliver incremental improvements.
• Create and maintain technical documentation, including system design, configuration, and user guides.

• Lead the architecture and design of end-to-end ServiceNow solutions, ensuring alignment with business objectives and IT strategy
• Collaborate with business stakeholders to understand requirements and provide scalable, flexible, and secure ServiceNow designs
• Define and maintain technical and functional roadmaps for ServiceNow deployments, upgrades, and integrations
• Serve as a subject matter expert (SME) and lead the technical direction for ServiceNow projects
• Provide leadership and mentorship to junior architects, developers, and administrators in the ServiceNow environment
• Engage with stakeholders to define business requirements and translate them into technical solutions while managing expectations and ensuring alignment with the overall IT strategy
• Ensure that ServiceNow implementations adhere to best practices for development, security, scalability, and performance
• Design and enforce coding standards, system configurations, and governance processes across ServiceNow instances
• Oversee integration efforts between ServiceNow and other enterprise systems, ensuring seamless and efficient workflows
• Lead the design and development of custom applications, modules, and integrations on the ServiceNow platform to meet business-specific needs
• Implement integrations with third-party tools and systems using REST, SOAP, or other integration methods, ensuring data integrity and optimal system performance
• Provide high-level troubleshooting and issue resolution for complex ServiceNow incidents or challenges
• Work proactively to identify and resolve any potential issues related to performance, scalability, or functionality
• Keep up-to-date with the latest ServiceNow features, releases, and best practices to ensure the platform is optimized for organizational needs
• Recommend improvements, enhancements, and innovations that drive business process automation and operational efficiency
• Act as the primary technical liaison between business stakeholders, project managers, and development teams
• Communicate complex technical concepts to non-technical stakeholders clearly and effectively
• Collaborate with cross-functional teams to design and implement new ServiceNow capabilities
• Ensure compliance with internal standards, regulatory requirements, and best practices in all aspects of ServiceNow development and deployment
• Develop and enforce security policies and procedures related to the ServiceNow platform

See all jobs on JobTailor

ServiceNow Manager

Senior Quality Assurance – ServiceNow

ServiceNow System Administrator

Director, ServiceNow Delivery

ServiceNow Platform Engineer

ServiceNow Developer

Staff Engineer II – ServiceNow Developer

Solutions Engineer – ServiceNow

Senior Software Engineer – ServiceNow

Principal ServiceNow Solution Architect

Technology Architect – ServiceNow Platform Architect

Senior HRSD – ServiceNow

Advisor, Information Systems Architect – ServiceNow

Lead Software Engineer, ServiceNow AI

Lead Software Engineer, ServiceNow HRSD

Lead Software Engineer, ServiceNow Finance

ServiceNow Platform Engineer – CMDB

ServiceNow Developer

Senior ServiceNow Architect

Senior Software Engineer – ServiceNow HRSD