ServiceNow

• Under the general direction of the Director of Service Operations, Tools, and Enablement, the Senior ServiceNow System Administrator is responsible for the strategic administration, configuration, support, and continuous improvement of the ServiceNow platform
• Establish a scalable operating model for patching, upgrades, and operational continuity
• Serve as the primary point of contact for ServiceNow-related issues and initiatives, acting as a liaison between internal IT teams, stakeholders, and external vendors
• Provide technical leadership, guidance, and escalation support to developers and business partners
• Ensure solutions are secure, supportable, and aligned with enterprise architecture standards
• Develop and review complex architectures and technical solutions to meet business needs
• Conduct governance, performance monitoring, integration health, and long-term platform scalability

Senior ServiceNow System Administrator

• Design, develop, configure, and deploy custom applications and solutions within the ServiceNow platform.
• Create and configure scoped applications, Service Catalog items, Flow Designer workflows, and other platform-based solutions that support client needs.
• Support the design and development of locally developed applications (LDAs) using ServiceNow development best practices.
• Lead and support integrations between ServiceNow and external systems, ensuring reliable data exchange and platform functionality.
• Support the movement of ServiceNow components, collections, and deployable assets through CI/CD pipelines and across development environments.
• Work closely with ServiceNow architects, developers, analysts, and stakeholders to map business requirements and services to appropriate ServiceNow capabilities.
• Participate in code reviews, proofs of concept, technical discussions, and product demonstrations.
• Perform troubleshooting, coding, scripting, and ServiceNow configuration activities of moderate to high complexity.
• Provide guidance and mentorship to citizen developers and other team members working within the ServiceNow ecosystem.
• Support the administration, deployment, and management of USCIS systems and PaaS, SaaS, and IaaS platforms as required using authorized privileged access.

ServiceNow Developer

• Serve as the end-to-end owner for assigned WSD capabilities, ensuring alignment between business objectives, technology strategy, and execution
• Demonstrate strong technical acumen to effectively partner with engineering, architecture, infrastructure, security, and vendor teams
• Proactively identify delivery, technical, operational, and dependency risks before they impact project timelines or business operations
• Maintain clear visibility into application health, production issues, integration performance, technical debt, and upcoming platform changes
• Drive resolution of complex technical and business challenges by facilitating collaboration across multiple teams
• Provide leadership during incidents, production support events, and major releases, including issue triage, root-cause analysis, prioritization, and communication
• Partner with engineering teams to translate business requirements into scalable, supportable, and secure technical solutions
• Ensure quality through active participation in solution reviews, test planning, validation activities, release readiness assessments, and post-implementation reviews
• Continuously monitor industry trends, ServiceNow platform capabilities, and emerging technologies to identify opportunities for innovation and platform optimization
• Proactively look ahead to roadmap commitments, capacity constraints, dependency risks, compliance requirements, and future business needs rather than reacting to issues after they occur
• Develop and maintain strong relationships with product owners, business stakeholders, technology teams, operations partners, and vendors to ensure successful delivery outcomes
• Champion operational excellence through data-driven decision-making, service metrics, adoption monitoring, and continuous improvement initiatives
• Act as a strategic advisor and product visionary, helping shape future WSD capabilities and workplace technology initiatives while ensuring current operational stability
• Mentor less experienced software engineers
• Collaborate and influence all levels of professionals including managers
• Lead teams to achieve objectives
• Partner with production support and platform engineering teams effectively

Lead Specialty Software Engineer – ServiceNow WSD

• Provide direct leadership and oversight to the ServiceNow Platform Operations team, including administrators, and operational support staff.
• Set clear performance expectations, conduct regular coaching and feedback, and support the professional growth of team members.
• Lead career development planning, skill-building programs, and cross-training to strengthen team capability and resilience.
• Conduct annual performance reviews, contribute to goal setting, and partner with leadership on development planning.
• Identify capacity gaps or performance challenges and provide additional support, mentoring, or corrective action where needed.
• Foster a collaborative, inclusive, and accountable team culture aligned with university values and IT service standards.
• Be a primary operational lead for the ServiceNow platform's core functionality, ensuring execution of daily processes.
• Oversee ticket triage, classification, and resolution across the ServiceNow request, incident, and enhancement queues.
• Conduct ongoing SLA monitoring, performance reporting, and ticket aging analysis to maintain service standards.
• Act as escalation point for complex issues and coordinate with internal and external support teams to lead resolution.
• Manage the end-to-end intake process for platform work requests, from initial business engagement through assignment and execution.
• Collaborate with business units and technical teams to translate stakeholder needs into actionable backlog items.
• Ensure prioritization processes are aligned with university goals, capacity constraints, and platform strategy.
• Partner with leadership to track demand trends and surface important insights to inform resource planning.
• Lead daily SCRUMs and sprint planning meetings, facilitating Agile best practices across the platform operations team.
• Maintain visibility into work in progress, identifying blockers and ensuring understanding on deliverables and timelines.
• Coordinate with developers, administrators, and analysts to balance workloads, manage dependencies, and ensure high-quality execution.
• Support backlog grooming and internal prioritization according to team capacity and our priorities.
• Manage operational schedules for cloning, patching, and other platform maintenance cycles, including communication with impacted teams.
• Support user acceptance testing (UAT) for platform upgrades and major releases, including planning, documentation, and issue tracking.
• Ensure communication between platform users, business SMEs, and developers to ensure readiness for upcoming changes.
• Identify opportunities to reduce manual overhead through automation, standardization, and tooling improvements.
• Promote operational consistency by documenting recurring processes, workflows, and standard operating procedures.
• Partner with platform leadership to evaluate current practices, recommend enhancements, and implement best practices that improve reliability and efficiency.
• Be a operational liaison between internal partners and third-party vendors or Managed Service Providers (MSP).
• Monitor and manage vendor performance, coordinate enhancement cycles, and ensure agreement on contract expectations.
• Communicate platform updates, priorities, and issues to team members and leadership in a timely and professional manner.
• Support vendor onboarding, documentation, and knowledge transfer for external resources.
• Other responsibilities as assigned.

ServiceNow Platform Operations Manager

• Engage in governance and compliance initiatives to streamline business functions
• Analyze intricate issues to develop practical solutions
• Mentor team members to uphold elevated standards
• Build and nurture client relationships through meaningful interactions
• Navigate uncertain situations to deliver quality outcomes
• Utilize risk management frameworks to enhance client processes
• Develop sustainable solutions using GRC technologies
• Maintain professional and technical standards in every engagement

Senior Associate – GRC/IRM ServiceNow Technology Implementation Solutions

• Develop, configure, and customize ServiceNow applications
• Collaborate with Agile teams during sprint planning
• Maintain technical documentation

ServiceNow Platform Developer

• AT&T is seeking an IT professional to join a DevOps team managing multiple Government Community Cloud ServiceNow implementations
• Deliver a stable and performant platform supporting dozens of scoped applications
• Create and modify catalog items, portals, workflows, flow designer, and other ServiceNow development functions
• Support, edit, and create integrations to other products and services including the use of integration hub and orchestration, webservices, APIs, and related transform mappings
• Work as a team to troubleshoot complex issues or complex development but also be able to work on your own independently from others
• Triage and support issues from users on the ServiceNow platform and related applications and modules
• Document and annotate scripts, process flows, update sets, and other workflows associated with ServiceNow development
• Create and enable the Continuous Delivery Pipeline including: Participate in planning, definition, and high-level design of the system solution and explore alternatives
• Develop the Architectural Runway in support of new business Features and Capabilities
• Work with portfolio stakeholders, Solution and Enterprise Architects, to develop, analyze, split, and realize the implementation of enablers
• Participate in project planning, system and solution demos, retrospective workshops
• Understand technical characteristics of and assist with architectural integration of external components, systems, and platforms

• Lead the architecture, design, and implementation of enterprise-scale ServiceNow solutions in support of a USAF program.
• Design and develop network and system architectures and define key capabilities and performance requirements.
• Define total systems design and technology maturity constraints in accordance with mission requirements.
• Develop network and system element architecture, design, and interface definitions.
• Define network and system implementation approaches and operational concepts.
• Develop models and architectural guidelines for current and future network and system development.
• Ensure requirements are met and evaluate system performance with the customer.
• Interface with users and stakeholders to determine business and technical needs.
• Generate high-level requirements based on user needs, cost, schedule, and other constraints.
• Perform cost-benefit analyses to determine whether requirements are best met through manual, software, or hardware solutions while maximizing the use of commercial off-the-shelf and existing components.
• Design and develop solutions for application, system administration, and network challenges.
• Develop partitioning algorithms and processes to allocate present and future requirements into discrete partitions while minimizing communications between partitions and users.
• Provide hands-on technical leadership across multiple ServiceNow platform areas, ensuring scalable, secure, and compliant delivery aligned with federal and DoD requirements.
• Architect scalable, secure, and compliant ServiceNow solutions across multiple domains and modules.
• Serve as the technical Architect for: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Security Operations (SecOps), Strategic Portfolio Management (SPM), Integrated Risk Management (IRM), App Engine & Automation Engine, CMDB and CSDM.
• Design and oversee integrations using Integration Hub, REST APIs, and custom spokes.
• Lead platform governance, ensuring alignment with best practices and federal security standards.
• Guide developers and administrators on technical design, configuration, and implementation.
• Produce and maintain technical design documentation, architectural diagrams, and configuration standards.
• Work closely with Program Managers, Product Owners, and stakeholders to support roadmap planning, backlog refinement, and solution delivery.
• Engage with business stakeholders to gather and translate requirements into architectural blueprints and actionable solutions.
• Provide SME-level support for network infrastructure and network hardware.
• Implement, administer, and troubleshoot network infrastructure devices.
• Create accurate network diagrams and documentation for design and planning.
• Apply strong knowledge of network protocols, LAN/WAN technologies, and network security.
• Diagnose and resolve network issues using strong analytical and problem-solving skills.
• Work collaboratively in team environments and directly with customers.
• Work independently with minimal oversight.
• Adapt quickly to changing program needs and learn new technologies and products.

ServiceNow Technical Architect – Top Secret

• Lead ServiceNow development, implementation, and support teams across the organization.
• Provide technical direction and architectural guidance for ServiceNow implementations across multiple modules.
• Lead complex ServiceNow projects, including platform upgrades, integrations, and custom application development.
• Oversee CMDB strategy, data governance, and accuracy initiatives to ensure reliable IT asset visibility.
• Ensure adherence to ServiceNow best practices, coding standards, and governance frameworks.
• Review and approve technical designs, workflows, and customizations.
• Stay current with ServiceNow platform updates, new features, and emerging capabilities.
• Manage, mentor, and develop a team of ServiceNow administrators, developers, and analysts.
• Conduct performance reviews, establish goals, and create individual development plans.
• Foster a collaborative and innovative team culture focused on continuous learning.
• Provide coaching and technical guidance to team members at various skill levels.
• Manage resource allocation and workload distribution across the team.
• Ensure SLA compliance and maintain high service quality standards.
• Lead incident response and problem resolution for platform issues.
• Manage vendor relationships and coordinate with ServiceNow support when needed.
• Develop and maintain team documentation, procedures, and knowledge base.
• Lead ServiceNow roadmap planning and technology strategy.
• Develop and maintain analytics frameworks to measure team performance and platform effectiveness.
• Create executive-level dashboards and reports to demonstrate business value and ROI.
• Identify opportunities for process improvement and automation using data-driven insights.
• Support business stakeholders in defining requirements and solution approaches.

ServiceNow Workflow Manager

• Align ServiceNow platform capabilities to business strategy and ServiceNow roadmap
• Develop, test, and implement new capabilities on the ServiceNow platform
• Assist with ServiceNow upgrades, action skipped changes, and create/run tests
• Stay current on ServiceNow products and applicable integrated technologies

• Lead CMDB and ITAM data governance initiatives to ensure data quality, integrity, compliance, and operational effectiveness.
• Develop and maintain executive dashboards, KPIs, scorecards, and performance analytics related to asset management, CMDB health, discovery coverage, and service mapping.
• Partner with asset owners, configuration item (CI) owners, infrastructure teams, procurement, risk, and enterprise architecture to improve data quality and lifecycle management processes.
• Analyze trends, identify risks, and provide actionable insights that improve asset visibility, compliance, service reliability, and operational efficiency.
• Support CMDB certification, audit readiness, reconciliation activities, and compliance requirements through ongoing monitoring and remediation efforts.
• Drive adoption of CMDB, CSDM, Discovery, Service Mapping, Hardware Asset Management (HAM), and Software Asset Management (SAM) capabilities.
• Translate complex technical data into meaningful business insights and executive-level reporting to support strategic decision-making.
• Identify automation and process improvement opportunities that enhance data accuracy, reduce manual effort, and increase operational maturity.

Business Analytics Lead – ServiceNow

• Works with business partners within multiple business units to align technology solutions with business strategies
• Provides advanced technical and consultative support to team members
• Analyzes existing systems and identifies technical or procedural improvements
• Builds relationships with business partners to understand needs
• Develops understanding of complex business processes and functional behaviors of applications
• Captures business and user requirements
• Facilitates scope, discovery, and design sessions
• Aligns IT resources to meet client organization's needs
• Builds roadmaps with business partners and executes stories within sprint timelines

Senior Business Systems Analyst – ServiceNow

• Define and communicate the product vision, roadmap, and backlog for ServiceNow initiatives
• Translate business needs into clear, actionable user stories and acceptance criteria
• Prioritize features and enhancements based on business value, technical feasibility, and user impact
• Serve as the subject matter expert for the ServiceNow platform and applications
• Collaborate with architects and developers to ensure scalable, secure, and maintainable solutions
• Stay current with ServiceNow releases and recommend adoption of new features
• Lead and mentor a scrum team of business analysts, developers, and testers
• Facilitate agile ceremonies (e.g., sprint planning, reviews, retrospectives)
• Act as the primary liaison between business stakeholders and technical teams
• Ensure timely delivery of high-quality solutions that meet or exceed expectations
• Monitor product performance and user feedback to drive continuous improvement
• Champion best practices in agile development, DevOps, and ITIL processes

ServiceNow Product Owner – BSA Lead

• Provide technical and consultative support on complex technical matters
• Analyze, design, and develop systems based on user specifications
• Manage and resolve issues against ServiceNow applications
• Advise internal teams on process inefficiencies
• Perform routine maintenance to monitor and identify errors
• Maintain platform stability and incorporate best practices
• Develop reporting strategy and maintenance plan for platform-wide reporting

ServiceNow Platform Engineer

• The ServiceNow Manager manages the daily operation and delivery of the ServiceNow platform and services across the organization, with a strong focus on execution, service quality, and user experience.
• This role ensures the effective use and ongoing support of the ServiceNow platform, manages service delivery processes, and provides direct oversight of incident, request, change, and asset management activities.
• The ServiceNow Manager supervises and develops team members, ensures timely resolution of issues and requests, and creates and maintains processes that align IT services with business needs.
• This role monitors service performance and drives continuous improvement efforts to enhance efficiency and customer satisfaction.

ServiceNow Manager

• Create and execute test plans, cases, and scripts for manual and automated testing.
• Validate quality across ServiceNow enhancements, upgrades, and releases.
• Perform functional, regression, integration, and end-to-end testing to ensure readiness.
• Identify, document, track, and resolve defects.
• Work with developers to troubleshoot issues, validate fixes, and retest before closure.
• Conduct performance, load, stress, and security testing to assess reliability, scalability, and compliance.
• Support testing for ServiceNow upgrades and scheduled releases.
• Work with product owners, developers, and stakeholders to review and understand requirements.
• Build and maintain automated test scripts to improve efficiency, repeatability, and coverage.

Senior Quality Assurance – ServiceNow

• Administer and configure the ServiceNow platform and its applications
• Manage platform functionality, including plugins and environments
• Execute release activities, including moving code to production
• Monitor platform performance and ensure system stability
• Troubleshoot issues and provide production support
• Manage user access and enforce security controls
• Support governance processes, including change management and compliance
• Partner with engineering and architecture teams on deployments and platform improvements
• Drive continuous improvement across platform operations

ServiceNow System Administrator

• Maintain visibility across all active ServiceNow projects
• Set and enforce delivery standards, governance, and ways of working
• Act as the senior escalation point for complex or at-risk engagements
• Build and lead a globally distributed ServiceNow delivery team
• Own hiring decisions across geographies
• Create clear career pathways and development plans for consultants, architects, and developers
• Champion the use of AI tooling within delivery itself
• Systematically capture reusable assets from delivery
• Work closely with the GTM ServiceNow Lead to align delivery capability with what is being sold

Director, ServiceNow Delivery

• Manage and resolve issues against ServiceNow applications
• Advise internal teams and lines of business regarding process and technology inefficiencies within the platform
• Perform routine maintenance to include performance monitoring and error identification/ remediation
• Maintain and improve the overall stability of the platform ensuring best practices are identified and incorporated into the platform
• Manage Instance Security, User/Group access, roles and associated relationships, and Access Control Lists (ACLs)
• Provide training and knowledge across the platform to our internal team and external business partners
• Develop reporting strategy and maintenance plan for platform wide reporting

• Develop and enhance ServiceNow applications and workflows within HRSD and ITSM products along with other modules in the future.
• Implement integrations between ServiceNow and enterprise systems such as HRIS (e.g., Workday), ERP, and project management tools.
• Maintain custom integrations leveraging a variety of technologies (e.g., JDBC, REST, flat file, etc.), evaluating and configuration Integration Hub spokes, and UI customizations.
• Ensure platform performance, security, and compliance with internal policies and industry standards.
• Participate in Agile development processes.

ServiceNow jobs in Texas

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Senior ServiceNow System Administrator

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Lead Specialty Software Engineer – ServiceNow WSD

ServiceNow Platform Operations Manager

Senior Associate – GRC/IRM ServiceNow Technology Implementation Solutions

ServiceNow Platform Developer

ServiceNow

ServiceNow Technical Architect – Top Secret

ServiceNow Workflow Manager

ServiceNow Developer

Business Analytics Lead – ServiceNow

Senior Business Systems Analyst – ServiceNow

ServiceNow Product Owner – BSA Lead

ServiceNow Platform Engineer

ServiceNow Manager

Senior Quality Assurance – ServiceNow

ServiceNow System Administrator

Director, ServiceNow Delivery

ServiceNow Platform Engineer

ServiceNow Developer