Business Analytics Lead – ServiceNow

PNC

Business Analytics Lead at PNC responsible for IT asset and configuration data governance. Leading analysis, reporting, and continuous improvement efforts for strategic decision-making.

Posted 6/23/2026full-timePittsburgh • Alabama, Colorado, Ohio, Pennsylvania, Texas • 🇺🇸 United StatesSenior💰 $91,000 - $185,900 per yearWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Lead CMDB and ITAM data governance initiatives to ensure data quality, integrity, compliance, and operational effectiveness.
Develop and maintain executive dashboards, KPIs, scorecards, and performance analytics related to asset management, CMDB health, discovery coverage, and service mapping.
Partner with asset owners, configuration item (CI) owners, infrastructure teams, procurement, risk, and enterprise architecture to improve data quality and lifecycle management processes.
Analyze trends, identify risks, and provide actionable insights that improve asset visibility, compliance, service reliability, and operational efficiency.
Support CMDB certification, audit readiness, reconciliation activities, and compliance requirements through ongoing monitoring and remediation efforts.
Drive adoption of CMDB, CSDM, Discovery, Service Mapping, Hardware Asset Management (HAM), and Software Asset Management (SAM) capabilities.
Translate complex technical data into meaningful business insights and executive-level reporting to support strategic decision-making.
Identify automation and process improvement opportunities that enhance data accuracy, reduce manual effort, and increase operational maturity.

Requirements

What you’ll need

Experience with IT Asset Management, CMDB, ITSM, ITOM, ServiceNow, and CSDM frameworks.
Strong analytical, reporting, and data governance skills.
Experience developing KPIs, dashboards, and executive-level reporting.
Ability to lead cross-functional initiatives and influence stakeholders across technology and business organizations.
Knowledge of ITIL practices, asset lifecycle management, discovery, service mapping, and compliance controls.

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data governanceasset managementKPI developmentperformance analyticsautomationprocess improvementcompliance monitoringdata qualitylifecycle managementreporting

Soft Skills

analytical skillsleadershipinfluencing stakeholderscross-functional collaborationcommunication