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Hearst Health

ServiceNow Developer

Hearst Health

ServiceNow Developer responsible for developing scalable solutions on the ServiceNow platform for Homecare Homebase. Partnering with various stakeholders to enhance ITSM, CSM, and related capabilities.

Posted 6/25/2026full-timeDallas • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
ITSMServiceNow

About the role

Key responsibilities & impact
  • Align ServiceNow platform capabilities to business strategy and ServiceNow roadmap
  • Develop, test, and implement new capabilities on the ServiceNow platform
  • Assist with ServiceNow upgrades, action skipped changes, and create/run tests
  • Stay current on ServiceNow products and applicable integrated technologies

Requirements

What you’ll need
  • 3+ years as a ServiceNow Developer with experience developing in the following areas:
  • ITSM: Incident, Problem, Change, Service Catalog
  • Service Portals
  • Flow Designer, Workflow, Virtual Agent Topics, Integration Hub
  • Application integrations using APIs, web services, scripts, transform maps, etc.
  • Scoped Applications
  • Scripting in ServiceNow
  • Test Management and ATF
  • ITOM: Event Management, CMDB, Discovery, Service Mapping
  • 1+ years as member of an Agile, Scrum, or Kanban team
  • Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations
  • Knowledge of the ITIL framework especially as it pertains to the CMDB model and governance
  • Comprehension of the ServiceNow CSDM model
  • Experience designing and deploying AI solutions on and off the ServiceNow platform, with strong AI prompt engineering skills
  • Strong communication skills that include the ability to write clearly and concisely
  • Knowledge of database fundamentals.

Benefits

Comp & perks
  • This position does not provide sponsorship.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
ServiceNow DevelopmentITSMService PortalsFlow DesignerWorkflowVirtual Agent TopicsIntegration HubApplication integrationsScripting in ServiceNowTest Management
Soft Skills
strong communication skillsability to write clearly and concisely