ServiceNow Product Owner – BSA Lead

Huntington National Bank

Seeking BSA Lead/Product Owner to lead ServiceNow development and optimization at Huntington. Requires strong experience in product ownership and agile management.

Posted 6/16/2026full-timeMinnetonka • Alabama, Minnesota, Ohio, Texas • 🇺🇸 United StatesSenior💰 $70,000 - $140,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Define and communicate the product vision, roadmap, and backlog for ServiceNow initiatives
Translate business needs into clear, actionable user stories and acceptance criteria
Prioritize features and enhancements based on business value, technical feasibility, and user impact
Serve as the subject matter expert for the ServiceNow platform and applications
Collaborate with architects and developers to ensure scalable, secure, and maintainable solutions
Stay current with ServiceNow releases and recommend adoption of new features
Lead and mentor a scrum team of business analysts, developers, and testers
Facilitate agile ceremonies (e.g., sprint planning, reviews, retrospectives)
Act as the primary liaison between business stakeholders and technical teams
Ensure timely delivery of high-quality solutions that meet or exceed expectations
Monitor product performance and user feedback to drive continuous improvement
Champion best practices in agile development, DevOps, and ITIL processes

Requirements

What you’ll need

Bachelor's Degree or 4+ additional years in equivalent experience
8 - 12+ years of related experience in product ownership, project management, or service delivery management
3+ years of hands-on experience with the ServiceNow platform
Deep knowledge of ServiceNow modules and capabilities
Strong understanding of agile methodologies (Scrum, SAFe)
Excellent communication, facilitation, and stakeholder management skills
Proven ability to lead cross-functional teams and drive consensus
ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus
Ability to manage multiple projects in a fast-paced environment and meet deadlines

Benefits

Comp & perks

health insurance coverage
wellness program
life and disability insurance
retirement savings plan
paid leave programs
paid holidays
paid time off (PTO)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product ownershipproject managementservice delivery managementuser storiesacceptance criteriaagile methodologiesDevOpsITIL processesServiceNow platformServiceNow modules

Soft Skills

communicationfacilitationstakeholder managementleadershipmentoringcollaborationconsensus buildingtime managementproblem solvingcontinuous improvement

Certifications

Certified System AdministratorCertified Implementation Specialist