ServiceNow

AT&T

IT professional managing multiple Government Community Cloud ServiceNow implementations at AT&T. Delivering stable platform supporting scoped applications and creating configurations and integrations.

Posted 7/9/2026full-timeDallas • Texas, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AngularCloudETLITSMJavaJavaScriptLinuxMicroservicesMySQLOraclePythonServiceNowShell ScriptingSOAPSQLUnix

About the role

Key responsibilities & impact

AT&T is seeking an IT professional to join a DevOps team managing multiple Government Community Cloud ServiceNow implementations
Deliver a stable and performant platform supporting dozens of scoped applications
Create and modify catalog items, portals, workflows, flow designer, and other ServiceNow development functions
Support, edit, and create integrations to other products and services including the use of integration hub and orchestration, webservices, APIs, and related transform mappings
Work as a team to troubleshoot complex issues or complex development but also be able to work on your own independently from others
Triage and support issues from users on the ServiceNow platform and related applications and modules
Document and annotate scripts, process flows, update sets, and other workflows associated with ServiceNow development
Create and enable the Continuous Delivery Pipeline including: Participate in planning, definition, and high-level design of the system solution and explore alternatives
Develop the Architectural Runway in support of new business Features and Capabilities
Work with portfolio stakeholders, Solution and Enterprise Architects, to develop, analyze, split, and realize the implementation of enablers
Participate in project planning, system and solution demos, retrospective workshops
Understand technical characteristics of and assist with architectural integration of external components, systems, and platforms

Requirements

What you’ll need

3-5 years of hands-on ServiceNow administration and implementation experience focused on platform and MID server administration and management
ServiceNow Certified System Admin certification required
Deep working knowledge of most or all of the following: CMDB, CSDM, ATF, IntegrationHub ETL, RTE, Flow Designer, ITOM (especially Discovery & ServiceMapping), ITSM, and ITIL
Admin experience on current Linux (RedHat/CentOS or Ubuntu) or Windows server platforms and will write and maintain shell scripts appropriate to the platform (e.g. Bash, PowerShell, .bat)
Hands-on experience with and demonstrated proficiency in JavaScript, Angular JS, or other related languages and libraries, Python, PowerShell, integrations with webservices (SOAP and REST), and comfortable with API usage
Hands-on experience with relational databases and demonstrated proficiency in writing SQL and managing relational databases (SQL, MySQL and Oracle)
Hands-on experience with and demonstrated proficiency in UNIX shell scripting, Java Script, HTML, XML, AJAX, and python
Familiarity with concepts related to CMDB, asset discovery, and integration with other external modules
Implemented integrations with 3rd party tools using web services, microservices, SOAP, email, MID, or related technologies
Preferred ServiceNow certified application developer
Preferred Bachelor of Science degree in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Math; Developer nanodegree; or equivalent experience.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNow DevelopmentShell ScriptingSQLAPI IntegrationFlow DesignerITILCMDBITOMHTMLPython

Soft Skills

Problem SolvingTeam CollaborationIndependent Work

Certifications

ServiceNow Certified System AdminServiceNow Certified Application Developer