Senior ServiceNow System Administrator

Thales

Senior ServiceNow System Administrator managing the ServiceNow platform at Thales. Responsible for strategic administration, support, and continuous improvement of the platform across teams.

Posted 7/22/2026full-timeAustin • Florida, Texas • 🇺🇸 United StatesSenior💰 $93,000 - $172,680 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in ServiceNow System Administration, including configuration, support, and continuous improvement of the platform. Proficient in developing and implementing technical solutions aligned with enterprise architecture standards while ensuring operational continuity and security.

Highest-signal resume keywords

ServiceNow System AdministrationServiceNow Development (CSM, ITSM)API and Web Services IntegrationHTML and JavaScript ProficiencyBusiness Analysis Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ServiceNow AdministrationServiceNow DevelopmentAPI DevelopmentWeb Services IntegrationDatabase Management (Oracle)HTMLJavaScriptJSONAJAXCSS

Soft Skills

Technical LeadershipCommunication SkillsCollaboration SkillsBusiness Analysis

Tools & Technologies

ServiceNowLDAPActive Directory

Industry Keywords

ITSMCSMOperational ContinuityEnterprise ArchitectureCustomer Relationship Management

Tech Stack

Tools & technologies

ITSMJavaScriptOracleServiceNowSOAP

About the role

Key responsibilities & impact

Under the general direction of the Director of Service Operations, Tools, and Enablement, the Senior ServiceNow System Administrator is responsible for the strategic administration, configuration, support, and continuous improvement of the ServiceNow platform
Establish a scalable operating model for patching, upgrades, and operational continuity
Serve as the primary point of contact for ServiceNow-related issues and initiatives, acting as a liaison between internal IT teams, stakeholders, and external vendors
Provide technical leadership, guidance, and escalation support to developers and business partners
Ensure solutions are secure, supportable, and aligned with enterprise architecture standards
Develop and review complex architectures and technical solutions to meet business needs
Conduct governance, performance monitoring, integration health, and long-term platform scalability

Requirements

What you’ll need

Bachelors degree in Computer Science, Information Technology, or Information Systems or equivalent work experience
3+ Years System Administration in ServiceNow
2+ years development experience in ServiceNow; preferably in CSM or ITSM modules
Development experience with API and Web Services and working with Databases (e.g., Oracle) in an operational or development capacity
5+ years of experience within an IT organization in a product support or development capacity
Experience upgrading, cloning, and moving updates sets in a ServiceNow environment
Working knowledge of programming languages including but not limited to HTML and JavaScript
Familiarity with JavaScript, JSON, AJAX, CSS, XHTML and XML and web service integrations using REST, SOAP, etc.
LDAP/Active Directory knowledge
Experience building, maintaining, and establishing best practices for customer relationship management solutions and their integrations
Experience as a website administration managing domain registration, certification, and related configuration tasks
Create and deliver presentations or demonstrations to peers, executives and others to collaborate and obtain feedback
Strong business analysis skills with the capacity to listen, take notes, and engage in conversation simultaneously

Benefits

Comp & perks

Health insurance
Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
Company paid holidays and Paid Time Off
Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program