Lead Specialty Software Engineer – ServiceNow WSD

Wells Fargo

Lead technology initiatives for Workplace Service Delivery at Wells Fargo, collaborating with stakeholders and engineering teams to innovate and optimize solutions.

Posted 7/22/2026full-timeCharlotte • North Carolina, Texas • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow development and implementation, with a strong focus on aligning technology strategy with business objectives. Capable of leading cross-functional teams, managing complex technical challenges, and driving operational excellence through data-driven decision-making.

Highest-signal resume keywords

ServiceNow DevelopmentSpecialty Software EngineeringTechnical AcumenRisk ManagementLeadership During Incidents

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software EngineeringServiceNow ImplementationRoot-Cause AnalysisTest PlanningIntegration Performance Monitoring

Soft Skills

CollaborationMentoringCommunicationInfluencingProblem-Solving

Tools & Technologies

ServiceNowData-Driven Decision-MakingOperational Metrics

Industry Keywords

Technical DebtApplication HealthProduction SupportContinuous ImprovementVendor Management

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Serve as the end-to-end owner for assigned WSD capabilities, ensuring alignment between business objectives, technology strategy, and execution
Demonstrate strong technical acumen to effectively partner with engineering, architecture, infrastructure, security, and vendor teams
Proactively identify delivery, technical, operational, and dependency risks before they impact project timelines or business operations
Maintain clear visibility into application health, production issues, integration performance, technical debt, and upcoming platform changes
Drive resolution of complex technical and business challenges by facilitating collaboration across multiple teams
Provide leadership during incidents, production support events, and major releases, including issue triage, root-cause analysis, prioritization, and communication
Partner with engineering teams to translate business requirements into scalable, supportable, and secure technical solutions
Ensure quality through active participation in solution reviews, test planning, validation activities, release readiness assessments, and post-implementation reviews
Continuously monitor industry trends, ServiceNow platform capabilities, and emerging technologies to identify opportunities for innovation and platform optimization
Proactively look ahead to roadmap commitments, capacity constraints, dependency risks, compliance requirements, and future business needs rather than reacting to issues after they occur
Develop and maintain strong relationships with product owners, business stakeholders, technology teams, operations partners, and vendors to ensure successful delivery outcomes
Champion operational excellence through data-driven decision-making, service metrics, adoption monitoring, and continuous improvement initiatives
Act as a strategic advisor and product visionary, helping shape future WSD capabilities and workplace technology initiatives while ensuring current operational stability
Mentor less experienced software engineers
Collaborate and influence all levels of professionals including managers
Lead teams to achieve objectives
Partner with production support and platform engineering teams effectively

Requirements

What you’ll need

5+ years of Specialty Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of hands-on ServiceNow development and implementation experience

Benefits

Comp & perks

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Drug and Alcohol Policy Wells Fargo maintains a drug-free workplace.