Senior Quality Assurance – ServiceNow

AT&T

ServiceNow Senior Quality Assurance ensuring quality and stability of ServiceNow platform solutions. Responsible for test planning, execution, defect management, and collaboration in an Agile environment.

Posted 6/10/2026full-timeDallas • Texas • 🇺🇸 United StatesSenior💰 $94,300 - $158,400 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Create and execute test plans, cases, and scripts for manual and automated testing.
Validate quality across ServiceNow enhancements, upgrades, and releases.
Perform functional, regression, integration, and end-to-end testing to ensure readiness.
Identify, document, track, and resolve defects.
Work with developers to troubleshoot issues, validate fixes, and retest before closure.
Conduct performance, load, stress, and security testing to assess reliability, scalability, and compliance.
Support testing for ServiceNow upgrades and scheduled releases.
Work with product owners, developers, and stakeholders to review and understand requirements.
Build and maintain automated test scripts to improve efficiency, repeatability, and coverage.

Requirements

What you’ll need

3+ years of experience in software testing and quality assurance.
Demonstrated experience in test planning, test execution, defect management, and regression testing.
Experience with manual and automated testing methodologies.
Strong analytical, problem-solving, and communication skills.
Ability to work effectively in a collaborative, cross-functional environment.
Bachelor’s degree in Computer Science, Information Systems, or a related field preferred.
Experience with ServiceNow platform testing, including upgrades, scheduled releases, and Now Assist capabilities.
Experience working in Agile environments.
Familiarity with performance, load, stress, and security testing.
Relevant certifications may be required in some areas.

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

test planstest casestest scriptsmanual testingautomated testingfunctional testingregression testingintegration testingend-to-end testingdefect management

Soft Skills

analytical skillsproblem-solving skillscommunication skillscollaborative skills