Sales Operations Manager

• Lead programs and initiatives that improve sales performance and engagement
• Build and scale training, certification, and enablement programs that drive adoption and skill development
• Oversee content and communications strategies that support effective execution
• Establish processes and practices that increase accountability and execution quality
• Lead, coach, and develop a high-performing team

Head of Sales Enablement

• Serving as the primary Salesforce subject matter expert for the Services organization, owning both front-end (page layouts, fields) and back-end (custom objects, advanced Flows) configuration in order to support scalable, repeatable operations
• Designing and deploying repeatable Salesforce processes tailored for an enterprise SaaS professional services environment in order to improve forecast accuracy, utilization tracking, and project health visibility
• Leading cross-functional projects independently from inception through completion in order to deliver on operational priorities set by senior leadership across Services and Customer Engineering
• Collaborating with BI Analysts to maintain a clean Salesforce data foundation in order to ensure all Services activity is accurately reflected in executive reporting and downstream business intelligence
• Identifying and resolving process bottlenecks across the implementation and consulting lifecycle in order to accelerate project delivery and reduce manual overhead for Services leadership

• Lead and facilitate the transition of the Commercial Organization (Lead to Cash) from legacy ERP systems to S4/Hana, ensuring a smooth and efficient migration process.
• Collaborate with cross-functional teams and subject matter experts (SMEs) to help define commercial project scope, objectives, and deliverables related to the ERP transition.
• Virtually project manages a cross functional team dedicated to the successful implementation of S4/Hana from the Commercial perspective, providing guidance and support to the commercial teams throughout the transition.
• Leverage expertise in ERP systems to identify potential challenges and develop strategies to mitigate risks associated to the Commercial team with the transition.
• Monitor project progress and performance and ensure alignment with commercial business goals, leaders, and timelines.
• Communicate effectively with stakeholders to provide updates on project status and address any concerns.
• Participate in ongoing working meetings, workstream updates, and related workshops to ensure proper representation for the Process Technology commercial function.
• Manage functional testing by leading User Acceptance Testing (UAT) and coordinating with the technical teams to fix bugs and resolve issues.
• Drive process harmonization and alignment across the commercial and other functional workstreams.
• Conduct training for end-users, documenting new processes, and supporting the adoption of new workflows.
• Maintain detailed documentation on system configurations, data mapping, and cutover steps.
• Collaborate with cross-functional teams to identify and address commercial process gaps and opportunities for process improvements related to the S4/Hana implementation.

Principal Sales Operations Specialist

• Manage operational processes for the sales team
• Coordinate cross-functional activities
• Ensure accurate data management within Salesforce (SFDC)
• Oversee opportunity workflows and support client engagement logistics
• Maintain compliance with internal processes to drive efficient sales execution
• Enter and manage Requests for Proposals (RFPs) and new sales opportunities in Salesforce (SFDC), tracking progress through the full lifecycle to award
• Partner with Legal to coordinate the review, processing, and oversight of contractual documents, including MSAs, amendments, and other agreements
• Manage and coordinate high-priority authorizations, ensuring timely handling and escalation when necessary
• Develop and maintain reporting and tracking mechanisms for sales opportunities within SFDC

Sales Operations Specialist, Central Labs

• Shape how a power grid services organization plans, tracks, and delivers commercial performance across North America
• Design and run the sales operating model that supports service agreements, upgrades, and lifecycle solutions
• Bring clarity to pipeline health, forecasting discipline, and performance visibility
• Improve how service opportunities are identified, tracked, and converted into executed work
• Collaborate with cross-functional teams including Sales, Finance, IT, and Portfolio Management to align priorities and execution
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines

Hub Sales Operations Manager

• Own customer‑segment narratives and customer‑facing assets that help sales teams create, accelerate, and close pipeline
• Partner with sales and business leadership to identify content needs and best practice sales messaging
• Prepare comprehensive legal sales content, including customer-facing assets and sales training materials
• Use tools such as Microsoft Office, Camtasia, and related software to create engaging, interactive training content
• Build and maintain strong sales and product knowledge across the legal product portfolio
• Provide coaching and mentorship to sales professionals at all levels to reinforce sales excellence
• Conduct needs analysis, content mapping, design, writing, development, and testing of content
• Report results and develop executive summaries for leadership at key intervals
• Travel up to 10%, based on business needs

Sales Enablement Manager, Content Strategy

• Act as a trusted enablement and coordination partner to Sales
• Enable sales teams to understand pricing structures, financial impacts, and deal trade-offs
• Translate complex pricing, financial, and operational analyses into clear, actionable insights
• Support pricing strategy execution and contract development
• Own and maintain accurate sales pipelines for commercial and government segments
• Monitor pipeline health, deal progression, and forecast accuracy
• Analyze deal economics, margin impact, and pricing scenarios
• Design and continuously improve scalable sales enablement and deal support processes
• Develop and maintain analytical models, dashboards, and reports

Sales Enablement Manager

• Leads a team responsible for the strategic vision and roadmap for Personal Investor Crew Desktop
• Oversees digital product management activities for multiple digital products or one strategic product
• Influences and collaborates with cross-functional teams to create best practices
• Manages the entire product life cycle from strategy and planning through execution
• Conducts market research and analyzes consumer trends
• Prepares product documentation and provides technical support to internal teams

Senior Product Manager – Sales & Sales Enablement

• Manage a team of project managers to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
• Partner with senior leadership and key stakeholders to develop performance metrics that measure success against business strategy and corporate goals and lead efforts to set quarterly and annual targets for each metric
• Design and implement sales processes/tools from client acquisition through onboarding and ongoing relationship building
• Partner with global finance team and manage data collection process to ensure data is captured correctly for reporting
• Partner with performance management teams to ensure business performance aligns with overall goals
• Track performance metrics, develop timely business review presentations, and provide stakeholders with analysis of performance, trends, and drivers for performance
• Design end-to-end business and professional development for sales professionals as well as identify performance issues and engage stakeholders to ensure action plans are created to remediate problems
• Communicate/provide additional materials to ensure field can implement and/or execute against key priorities and initiative across lines of business and maintain knowledge of competitor product offerings and advance Citi’s product as leader
• Ensure the focus of risk management, documentation, and compliance as well as the on-going and transfer of expertise across the team
• Complete quarterly analysis of business YTD performance and present business heads with analysis and insights on performance trends

Sales Strategy Manager, SVP

• Own end-to-end management of the sales forecasting process including data analysis and recommendations to sales leadership
• Build and maintain dashboards and reports in Salesforce and other Business Intelligence (BI) tools
• Analyze sales performance metrics, pipeline health and forecast accuracy
• Integrates operational insights from multiple domains to advise leadership
• Support Annual Planning including territory design and quota setting for a Division of the Splunk Americas sales organization
• Establish strong operating cadence to drive consistency and predictability throughout the sales organization
• Streamline the end-to-end sales process to eliminate bottlenecks and increase productivity using AI, automation, Salesforce and reporting systems
• act as a trusted advisor to sales leaders on GTM Strategy and decisions including sales coverage, capacity, plays and tactics across all teams in Splunk
• Work closely with sales, marketing, finance, and customer success teams to ensure alignment on strategy, messaging and go-to-market initiatives

Sales Operations Manager – Splunk

• Track, analyze, and interpret key sales metrics such as conversion rates, revenue, pipeline health, close rates, and attachment rates
• Identify trends, performance gaps, and opportunities for improvement
• Build, maintain, and enhance dashboards and performance reporting
• Deliver clear, actionable insights to sales leadership to drive informed decisions
• Partner with leadership to execute sales strategies and performance initiatives
• Support the rollout of campaigns, promotions, and product launches
• Evaluate and improve sales processes and workflows to increase efficiency
• Ensure incentives align with business priorities such as revenue growth

Sales Performance Manager

• Design and own a structured 30/60/90 onboarding program for new sales reps and account managers
• Build clear milestones, certifications, and ramp tracking that give managers visibility into new hire progress
• Establish a consistent framework for how RevTrak runs discovery, demos, and qualification across the team
• Build playbooks for key selling scenarios: competitive objections, multi-stakeholder deals, and district finance buyer conversations
• Partner with sales leadership to ensure methodology is coached and reinforced, not just documented
• Build the scaffolding that makes managers better coaches — call scorecards, structured 1:1 frameworks, and call review cadences
• Develop onboarding, expansion, and renewal playbooks for our five account managers
• Ensure CS has the skills and materials to drive retention conversations and identify expansion opportunities early
• Act as the traffic controller for existing sales and marketing content — ensuring reps can find and use what already exists, and partnering with Product Marketing to develop net-new materials where gaps exist
• Build a reliable field feedback loop that surfaces what’s working and what’s breaking back to Product Marketing and product

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