Presales Operations Manager

WalkMe™

Presales Operations Manager optimizing global PreSales organization at WalkMe. Designing analytical infrastructure and enhancing operational excellence with AI-assisted tools.

Posted 7/13/2026full-timeRaleigh • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $115,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Sales Operations and PreSales Operations within a B2B SaaS environment, leveraging advanced skills in Salesforce and data analytics tools to optimize performance tracking and operational efficiency. Proficient in project management and data-driven storytelling to influence stakeholders and drive strategic initiatives.

Highest-signal resume keywords

Sales Operations ExperienceSalesforce ReportingData Analytics ToolsProject ManagementData-Driven Storytelling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales OperationsPreSales OperationsRevenue OperationsSalesforce (SFDC)ServiceNow (SNOW)Data AnalyticsLow-Code/AI ToolingTechnical Risk AssessmentProject ManagementData Literacy

Soft Skills

CommunicationExecutive PresenceStakeholder Management

Tools & Technologies

Power BITableauProductivity AppsAI-Assisted Tools

Certifications & Qualifications

PMPAgile

Industry Keywords

B2B SaaSSolution AdvisorSales ProcessPerformance AnalyticsOperational Excellence

Tech Stack

Tools & technologies

PMPServiceNowSFDCTableau

About the role

Key responsibilities & impact

Design, build, and maintain the analytical infrastructure (dashboards and reporting) that tracks solution advisor performance, demo execution, and enablement impact.
Champion operational excellence by managing critical Solution Advisor sales tools, optimizing productivity apps, and leading cross-functional project workflows.
Report directly to the Chief Operating Officer, GTM while closely partnering with and supporting the global strategic needs of SVP, Solution Advisory.
Build dashboards that monitor demo frequencies, types, success rates, and the correlation between specific demo tracks and revenue outcomes.
Track onboarding KPI timelines, technical certification progress, and the overall ROI of pre-sales training initiatives.
Act as a proactive advisor to PreSales and GTM leadership, using data trends to independently challenge current strategies and recommend operational shifts.
Manage ongoing updates, governance, and documentation for key Solution Advisor sales stages (2-4) including our ASD workflows, ensuring ASD’s reflect necessary scale for best in class post sale deliverables.
Own the "PreSales Tech Stack," ensuring that productivity apps and AI-assisted tools reduce manual work and increase time spent in front of customers.
Audit and automate repetitive tasks to empower Solution Advisors to focus on high-value technical consultation rather than administrative overhead.
Continuously audit existing PreSales workflows to identify bottlenecks, proposing and implementing automated solutions.

Requirements

What you’ll need

Experience: 3–5 years of experience in Sales Operations, PreSales Operations, or Revenue Operations—ideally within a B2B SaaS environment.
Technical Proficiencies
Sales Process: Comprehensive understanding of the Solution Advisor role and how it fits in the sales Process.
Salesforce (SFDC): Advanced proficiency in SFDC reporting, custom object tracking, dashboard creation, and standard sales workflow logic.
ServiceNow (SNOW): Hands-on experience building ServiceNow dashboards, tracking IT service/scoping workflows, and leveraging performance analytics modules.
Data Analytics Tools (Power BI, Tableau): Comprehensive knowledge and experience using BI tools to build dashboards and analyze data.
Low-Code/AI Tooling: Familiarity or comfort managing modern, AI-assisted productivity tools or low-code frameworks (vibe coding) to support internal process automation.
Technical Risk Assessment: Ability to identify, quantify, and mitigate technical risks in complex sales cycles, ensuring high technical win-rates and smooth post-sales handoffs.
Project Management: Stellar project management skills (PMP, Agile, or equivalent practical experience) with a proven track record of managing multiple stakeholder timelines simultaneously.
Data Literacy: Exceptional ability to translate raw numbers into a cohesive narrative; you don't just build charts, you explain what the charts mean.
Communication: Strong interpersonal skills to collaborate effectively with highly technical solution architects as well as executive sales leaders.
Executive Presence & Stakeholder Management: Proven ability to influence leadership and manage expectations across cross-functional stakeholders (Product, IT, Sales).
Data-Driven Storytelling: Ability to translate raw performance data into a cohesive business narrative that aligns PreSales activity with company revenue goals.

Benefits

Comp & perks

Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
Robust Retirement Contributions: Ask HR about the specific offerings for your region!