WalkMe™

Solutions Engineer

• Collaborate on a daily basis with our SAP LOB'S to understand their business needs and provide solutions to their problems.
• Build DAP solutions addressing Operational requirements as well as the talk track around KPIs and Value Realisation.
• You will take a business process and provide both a solution and suggestions for further improvements.
• Collaborate with our Product and R&D teams to provide feedback on existing features, testing and providing feedback on new ones as well as maintain both our Prod and Test environments to always be customer ready.
• Deliver DAP focused case studies, references, and showcase customer relationships to show the value of solutions externally.
• Continuously identify opportunities for improvement to refine our solutions and generate meaningful practices with attention to measurements and detail.
• Maintain/Support existing business solutions and processes through environment changes or process changes.
• Adapt in an ever-changing environment to generate a meaningful impact across multiple business units.

Digital Adoption Solutions Engineer

Manager

• Improve time-to-productivity for new consultants by enhancing onboarding programs and technical bootcamps.
• Evaluate the effectiveness of enablement programs by tracking key performance indicators (KPIs).
• Standardize global delivery methodologies to ensure a consistent and high-quality "WalkMe Experience".
• Partner with the SVP of Global Customer Delivery and regional delivery leads to identify skills gaps.
• Collaborate with the broader Revenue Enablement team to ensure alignment between what is sold and what is delivered.
• Design and manage technical certification paths for the WalkMe customer delivery team.
• Deliver advanced training sessions during Global Services Summits and regional workshops.
• Manage the end-to-end lifecycle of enablement projects, from needs analysis to global rollout.
• Design and deliver comprehensive enablement programs focused on WalkMe implementations.
• Create and maintain enablement content such as online workshops and modular learning paths.

Global Customer Delivery Enablement Manager

Content Writer

• Create and organize internal and external product documents.
• Work closely with our Product team to understand product features and modules which are to be "translated" into external materials for customers and enablement for employees.
• Research, edit, and write all required technical content for product release.
• Write easy-to-understand user interface text, online help, release notes, and developer guides.
• Increase end-user understanding through the use of screenshots, product mockups, diagrams, and animations.
• Work in a fast dynamic environment.
• Keep and follow cross-organizational processes

Technical Writer, UX Writer

Customer Success Manager

• Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention.
• Schedule and prepare Executive Business Reviews for customers, with the top priority of increasing customer adoption and proving Return on Investment that leads to renewals/expansion.
• Maintain an understanding of our product and roadmap, so you can guide customers to success and continue to promote up their Adoption Score.
• Educate customers on the most relevant features of their specific requirements.
• Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for WalkMe.
• Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and meet/exceed their goals.
• Work with the internal Account team and Customer to develop a Success Plan outlining how WalkMe addresses their immediate/future needs (including metrics for success).
• Monitor customer health to reach out to customers before risks escalate and identify remediation options.
• Partner with WalkMe Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand.

Senior Customer Success Manager

• Serve as the trusted point of contact for WalkMe’s portfolio of Enterprise customers throughout the lifecycle.
• Build relationships with decision-makers and economic buyers to uncover business needs and priorities.
• Ability to understand customer requirements, identify, up-sell and cross-sell opportunities to deepen penetration of WalkMe solution within the customer environment.
• Proactively engage each account to identify risks and to ensure that every WalkMe functionality and offering is being leveraged, maximizing the value of each WalkMe subscription.
• Work cohesively with professional services and sales to define project deliverables and customer’s ongoing service package needs.
• Own and establish creative ways for WalkMe to increase renewals and drive long-term customer success.
• WalkMe のエンタープライズ顧客のポートフォリオのライフサイクル全体を通して、信頼される窓口としての役割を果たします。

Marketing

• Own and scale WalkMe’s SAP-aligned GTM marketing portfolio
• Define and track success of SAP-aligned strategic events
• Lead SAP-aligned regional field marketing initiatives
• Collaborate closely with Sales, Partner, and Customer Success teams
• Develop exec-ready narratives for business impact

Director, Strategic Field Marketing

• Own the end-to-end integrated marketing program for WalkMe Learning Arc, setting the goals, defining the strategy, and orchestrating the execution across segments and regions.
• Design, launch, and continuously refine PLG growth motions (activation, PQLs, conversion, onboarding), developing scalable playbooks that can be executed by regional and channel teams as the product grows.
• Architect and oversee multi-channel programs across email, digital, social, events, and in-product, ensuring cohesive narratives and consistent buyer journeys.
• Partner closely with Product Marketing to translate product strategy, customer insights, and roadmap priorities into clear, differentiated messaging and compelling storytelling for priority personas and use cases.
• Drive alignment with Sales and Field teams on ABM motions, persona-based plays, and expansion programs, ensuring Learning Arc programs directly support pipeline creation, deal acceleration, and revenue growth.
• Own the measurement framework for WalkMe Learning Arc programs, using data and experimentation to guide decisions and improve performance.

Senior Marketing Programs Manager

Frontend Engineer

• Design and implement complex frontend features for our content creation and management platform, ensuring scalability, performance, and maintainability.
• Own features end-to-end — from technical design and architecture decisions through implementation, code review, testing, and production deployment.
• Collaborate with product managers, designers, and backend engineers to translate requirements into technical solutions and deliver high-quality features.
• Drive technical excellence by establishing coding standards, conducting thorough code reviews, and mentoring team members on best practices.
• Monitor production systems using observability tools, proactively identify performance bottlenecks, and implement solutions to improve reliability and user experience.
• Lead initiatives to reduce technical debt and modernize the codebase while maintaining backward compatibility and system stability.
• Champion quality through comprehensive testing strategies including unit, integration, and e2e tests, ensuring high coverage and confidence in releases.

Full Stack Engineer – Frontend Focused

Product Manager

• Build and innovate WalkMe’s Insights capabilities - one of the most used products in our Data & Analytics offering.
• Identify our customer needs and opportunities through data, interviews, and research.
• Communicate and prioritize new features and use-cases to our design, engineering and marketing teams.
• Owning and delivering features from end-to-end and being the subject matter expert on the features that you own.
• Collaborate with multiple departments and stakeholders in order to ensure that our customers get a full and coherent experience.
• Presenting and building Go-to-market strategies to ensure new features are adopted and customers see the value.

Product Manager – Insights

Consultant

• WalkMe Implementation: Design, build, and implement interactive experiences for our customers to drive business impact, such as enhancing their end-user onboarding experience and accelerating feature adoption.
• Consultation: Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences.
• Project Management: Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget.
• Data Analysis: Monitor and analyze WalkMe usage data and user feedback to identify opportunities for optimization and improvement. Constantly strive to increase WalkMe's effectiveness and user engagement.
• Knowledge Transfer: Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
• Troubleshooting: Identify and resolve any issues related to WalkMe implementation, ensuring smooth functionality across different platforms and devices.
• Collaboration: Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.

Senior Professional Services Consultant

• Own and drive integrated marketing plan across East regions and Canada
• Develop and execute integrated go-to-market strategies
• Collaborate deeply with sales, technical, and customer success teams
• Primary steward of WalkMe’s brand and demand generation in region
• Build and monitor regional funnel using data to drive decisions
• Manage regional marketing budget and deliver ROI
• Build and maintain relationships with SAP regional marketing counterparts

Senior Field Marketing Manager

Backend Engineer

• Design and build the latest back-end solutions to the exciting and rapidly evolving domain of GUI perception
• Develop and maintain complex backend cloud services and infrastructure, across multiple regions.
• Design architecture for new services and implement through to production.
• Implement and own end to end solutions that will scale to millions of users.
• Participate in fast-paced research while running in production. A very rare and exciting combination.
• Help build WalkMe’s engineering culture.
• End to end development of features and systems that are used daily by key stakeholders, both internally and externally.

Senior Node.js Developer – Algorithm Team

Marketing Operations

• Build and lead the AI-first marketing technology ecosystem
• Own MarTech strategy and integrations
• Co-own Salesforce data model with RevOps
• Establish and enforce data governance policies
• Design and oversee data hygiene and compliance routines
• Operationalize ABX strategy in partnership with teams
• Design and improve core GTM processes
• Lead marketing technology and process enablement

Director, Marketing Operations

Technical Customer Success

• Deliver consulting, implementation, and enablement services—guiding customers through best practices, solution design, rollout, and adoption.
• Lead strategic projects and initiatives to help customers maximize value and achieve desired outcomes.
• Develop and maintain deep expertise in WalkMe products, including platform capabilities, features, and best practices.
• Understand each customer’s business case, objectives, and pain points to ensure solutions are tailored for maximum impact.
• Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes.
• Lead onboarding, configuration, and integration enablement for new initiatives or advanced workflows.
• Host enablement programs such as workshops, office hours, and training sessions to accelerate adoption.
• Monitor customer health, usage, and workflows to proactively drive adoption and value realization.
• Partner with Customer Success Managers (CSMs), Sales, and Product teams to align customer needs with product capabilities.
• Create scalable resources such as documentation, guides, and playbooks to strengthen customer enablement and success maturity.