WalkMe™

Business Development Rep

• Expand WalkMe's client base!
• Generate new business through outbound opportunities and conduct
• Maintain active engagement with new and existing leads
• Use creative communications designed to increase customer interest in WalkMe products
• Research prospective clients and acquiring high-level contacts
• Book meetings for AE's that carry high revenue opportunities
• Conduct high level conversations with senior executives in prospect accounts
• Methodically qualify, build, and manage an accurate sales pipeline; maintain a high volume of activity including outbound cold calls, emails and social selling
• Evangelize WalkMe and the Digital Adoption model

Business Development Representative, German Speaking

Sales Operations Manager

• Design, build, and maintain the analytical infrastructure (dashboards and reporting) that tracks solution advisor performance, demo execution, and enablement impact.
• Champion operational excellence by managing critical Solution Advisor sales tools, optimizing productivity apps, and leading cross-functional project workflows.
• Report directly to the Chief Operating Officer, GTM while closely partnering with and supporting the global strategic needs of SVP, Solution Advisory.
• Build dashboards that monitor demo frequencies, types, success rates, and the correlation between specific demo tracks and revenue outcomes.
• Track onboarding KPI timelines, technical certification progress, and the overall ROI of pre-sales training initiatives.
• Act as a proactive advisor to PreSales and GTM leadership, using data trends to independently challenge current strategies and recommend operational shifts.
• Manage ongoing updates, governance, and documentation for key Solution Advisor sales stages (2-4) including our ASD workflows, ensuring ASD’s reflect necessary scale for best in class post sale deliverables.
• Own the "PreSales Tech Stack," ensuring that productivity apps and AI-assisted tools reduce manual work and increase time spent in front of customers.
• Audit and automate repetitive tasks to empower Solution Advisors to focus on high-value technical consultation rather than administrative overhead.
• Continuously audit existing PreSales workflows to identify bottlenecks, proposing and implementing automated solutions.

Presales Operations Manager

SDET

• Design, plan, and execute QA test plans and test cases for complex web applications.
• Design, develop, and maintain automated end-to-end, regression, and sanity tests, while identifying gaps in automation coverage.
• Perform thorough manual testing to validate new features, assess release readiness, and ensure an outstanding user experience.
• Investigate, reproduce, and help troubleshoot product quality issues to maintain high-quality standards.
• Collaborate closely with Product, Development, and other cross-functional teams to ensure high-quality and timely releases.
• Review and validate product functionality before production releases.
• Verify software updates, bug fixes, and patches to ensure quality and stability.

QA Automation Engineer

Platform Engineer

• End to end development of features and systems that are used daily by key stakeholders, both internally and externally
• A technical focal point for software development best practices and design of main components, services and systems.
• Explore, implement, and introduce cutting-edge technologies and innovative ideas.

Senior Full Stack Engineer – Big Data Platform

Advisor

• Provide advice and technical guidance to WalkMe’s Sales teams and key business partners.
• Create and deliver innovative solution demonstrations for prospects, customers, and partners, on-site and remotely.
• Install, configure and troubleshoot solutions and conduct Demos / Workshops / Custom Proof of Concept (POCs)
• Whiteboard business concepts and technical architectures.
• Demonstrate WalkMe’s Solution in terms of both business value and technical aspects.
• Contribute field knowledge and feedback aimed at directing future product requirements and enhancements, as our technologies are constantly updated.
• Collaborate closely with your internal network and the customer to obtain a deep understanding of the customer's technology needs or offerings, and architect a solution to meet them.
• Understand and act as a valued resource early and often within the customer's decision-making process.
• Deliver value pitches to business users at the C-Level as well as leading deep-dive technical discussions with IT.
• Provide excellent technical specifications and requirement documentation to support the proposed solution.
• Present business and technical messaging.
• Work in a team, share knowledge as well as work independently.

Solution Advisor

Account Executive

• Expand WalkMe's client base by researching and targeting prospective accounts to create net-new selling opportunities
• Identify and create cross selling opportunities within customer accounts
• Maintain active engagement with new and existing leads
• Use creative communications designed to increase customer interest in WalkMe products
• Research prospective clients and acquiring high-level contacts
• Book initial qualification and/or discovery meetings for AE's within your assigned accounts
• Conduct high-level conversations with senior executives in prospect accounts
• Methodically qualify, build, and manage an accurate pipeline

Sales Representative

Consultant

• WalkMe Implementation: Design, build, and implement interactive experiences for our customers to enhance their end-user onboarding experience, accelerate feature adoption, and drive business impact.
• Consultation: Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences.
• Project Management: Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget. Effectively manage project risks and provide regular status updates to all involved parties.
• Training and Enablement: Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
• Troubleshooting: Identify and resolve any issues related to WalkMe implementation, ensuring smooth functionality across different platforms and devices.
• Collaboration: Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.
• Continuous Learning: Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies.
• Consultative Sales Mindset: Ability to identify expansion opportunities where WalkMe could solve problems in other departments or applications within the customer's organization.
• Solution Architecture & Mapping: Translate complex business processes into logical WalkMe solutions with high technical integrity; ensuring every build is architecturally sound, aligned with business KPIs, and designed for a frictionless end user journey that accelerates digital adoption.

Senior Professional Services Consultant

Full Stack Engineer – Big Data Platform

Customer Success Manager

• Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention.
• Schedule and prepare Executive Business Reviews for customers, with the top priority of increasing customer adoption and proving return on investment that leads to renewals/expansion.
• Maintain an understanding of our product and roadmap, so you can guide customers to success and continue uplift their digital maturity.
• Educate customers on the most relevant features of their specific requirements.
• Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for WalkMe.
• Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and exceed their goals.
• Partner with WalkMe Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand.
• Work with internal WalkMe Account team and Customer to develop a Success Plan outlining how WalkMe addresses their immediate/future needs (including metrics for success).
• Monitor customer health to reach out to customers before risks escalate and identify remediation options.
• Utilize available data and customer knowledge to identify risks, then take the necessary steps to document your plan and mitigate the risk.

Senior Customer Success Manager

• Design, plan, analyze QA tests/test-plans for web applications.
• Work closely with the development teams and be part of a development cycle.
• Design and execute automated end-to-end regression and sanity tests, identifying gaps and deficiencies.
• Assess delivery readiness and maintain outstanding UX/UI standards through manual testing as needed.
• Investigate product quality issues to uphold high-quality standards.
• Collaborate with Product and other teams to manage documentation and ensure timely releases.
• Review final product functionality before releases.
• Handle software updates, patches, and bug fixes.

QA and Automation Engineer, DeepUI

Business Development Representative, French Speaking

Support Engineer

• Act as the primary point of contact for all internal demo environment support tickets.
• Troubleshoot, diagnose, and resolve technical issues raised by WalkMe & SAP employees and Partners accessing the demo environments.
• Maintain accurate documentation of common issues and workarounds.
• Analyze recurring demo failures and partner directly with the local R&D team to implement long-term fixes.
• Advocate for demo environment stability and influence product roadmap priorities based on support trends.
• Translate field-reported demo bugs into clear, actionable technical specifications for developers.
• Work hand-in-hand with the QA team to integrate, stage, and test new demo builds within the QA environment.
• Ensure WalkMe content, configurations, and third-party integrations in the demo environment are consistently updated and stable.
• Automate routine environment health checks to catch issues before they impact live client presentations.

Demo Support Engineer

Product Designer

• Architect the Ecosystem: Map the technical user journey to identify friction points. Design omni-channel learning experiences that meet users exactly where they are (in-app, live, or self-paced).
• Deliver High-Impact ILT/vILT: Lead engaging, instructor-led technical training for global audiences. You are as comfortable commanding a room in-person as you are managing a virtual whiteboarding session.
• Pioneer AI-Driven L&D: Stay at the absolute forefront of AI in education. You will utilize AI tools to accelerate content production and personalize the learning experience.
• Develop ‘just in time’ content: Own the digital adoption strategy by building contextual, in-app walkthroughs and triggers using WalkMe.
• Work cross-functionally: Collaborate with our Product org, Customer Success Group, and other internal partners to ensure learning programs stay current with new product launches and feature updates.
• Scale Globally: Deliver flawless training in English, with the ability to localize content and strategies for our European markets (German/French fluency is a massive plus).