Demo Support Engineer

WalkMe™

Demo Support Engineer at WalkMe requiring 2+ years in Technical Support or Engineering roles. Responsible for maintaining stable demo environments and collaborating with R&D and QA teams in Tel Aviv.

Posted 6/16/2026full-timeTel Aviv • 🇮🇱 IsraelJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

jQuery

About the role

Key responsibilities & impact

Act as the primary point of contact for all internal demo environment support tickets.
Troubleshoot, diagnose, and resolve technical issues raised by WalkMe & SAP employees and Partners accessing the demo environments.
Maintain accurate documentation of common issues and workarounds.
Analyze recurring demo failures and partner directly with the local R&D team to implement long-term fixes.
Advocate for demo environment stability and influence product roadmap priorities based on support trends.
Translate field-reported demo bugs into clear, actionable technical specifications for developers.
Work hand-in-hand with the QA team to integrate, stage, and test new demo builds within the QA environment.
Ensure WalkMe content, configurations, and third-party integrations in the demo environment are consistently updated and stable.
Automate routine environment health checks to catch issues before they impact live client presentations.

Requirements

What you’ll need

2+ years of experience in Demo Engineering, Technical Support (Tier 3), QA Engineering, or a hands-on Solutions Engineering role.
Strong troubleshooting skills with web technologies (e.g., APIs, jQuery, integrations, QA tools).
Proven track record of working effectively with R&D and QA teams to resolve complex technical bugs.
Excellent English (written and verbal) to support global teams, combined with fluent Hebrew to collaborate closely with the local R&D office.
Ability to work from our Tel Aviv office 2 days a week during standard local hours (9:00 AM – 6:00 PM IST) and some evening/early morning times to accommodate critical event “on-call” needs.

Benefits

Comp & perks

A hybrid work model combining the flexibility of WFH with vibrant, in-office collaboration.
The opportunity to directly impact the company's bottom line by keeping our sales engine running smoothly.
A collaborative environment where you are treated as a core extension of the Presales team.

ATS Keywords

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Hard Skills & Tools

troubleshootingtechnical supportQA engineeringdemo engineeringweb technologiesAPIsjQueryintegrationsQA toolsautomation

Soft Skills

communicationcollaborationproblem-solvingadvocacydocumentation