Sales Operations Leader

U.S. Bank

Operations Manager leading integration of customer servicing and sales execution for U.S. Bank.

Posted 7/13/2026full-timeSaint Paul • Minnesota, North Carolina, Tennessee, Wisconsin • 🇺🇸 United StatesSenior💰 $133,365 - $156,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading service-to-sales strategies, managing contact center operations, and driving customer engagement while ensuring compliance with regulatory standards. Proven ability to analyze performance metrics and deliver exceptional client experiences that enhance revenue growth.

Highest-signal resume keywords

Contact Center OperationsSales Process ManagementPerformance Metrics AnalysisLeadership in Service and SalesRegulatory Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Strategy ExecutionPerformance Metrics ManagementService Delivery ModelsOperational KPI ManagementCustomer Engagement Techniques

Soft Skills

Relationship BuildingTeam LeadershipClient Experience EnhancementTrust DevelopmentCustomer Satisfaction Focus

Industry Keywords

Service ExcellenceRevenue GenerationSales Behaviors AdoptionQuality OutcomesProduct AdoptionRetention Strategies

About the role

Key responsibilities & impact

Lead the execution of service-to-sales strategy across contact center and operational teams
Translate client interactions into relevant sales opportunities, balancing service excellence with revenue generation
Drive consistent adoption of sales behaviors and servicing standards across teams
Ensure alignment between servicing, product, and sales priorities
Lead day-to-day operations across service and sales-enabled teams
Ensure consistent delivery of service levels, quality outcomes, and sales performance
Manage workload, staffing, and operational execution to meet performance targets
Deliver relationship-driven client experiences that build trust and deepen engagement
Drive customer satisfaction while increasing product adoption, retention, and revenue growth
Monitor and analyze performance across service, sales, quality, productivity, and risk metrics

Requirements

What you’ll need

Experience in contact center operations, sales, or servicing environments
Demonstrated leadership experience managing teams with service and/or sales accountability
Strong understanding of customer engagement, sales processes, and service delivery models
Experience managing performance metrics across sales, service, and operational KPIs
Knowledge of regulatory and compliance requirements related to sales practices
Bachelor’s degree or equivalent experience is preferred

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law