Sales Operations Manager

• Lead programs and initiatives that improve sales performance and engagement
• Build and scale training, certification, and enablement programs that drive adoption and skill development
• Oversee content and communications strategies that support effective execution
• Establish processes and practices that increase accountability and execution quality
• Lead, coach, and develop a high-performing team

Head of Sales Enablement

• Serving as the primary Salesforce subject matter expert for the Services organization, owning both front-end (page layouts, fields) and back-end (custom objects, advanced Flows) configuration in order to support scalable, repeatable operations
• Designing and deploying repeatable Salesforce processes tailored for an enterprise SaaS professional services environment in order to improve forecast accuracy, utilization tracking, and project health visibility
• Leading cross-functional projects independently from inception through completion in order to deliver on operational priorities set by senior leadership across Services and Customer Engineering
• Collaborating with BI Analysts to maintain a clean Salesforce data foundation in order to ensure all Services activity is accurately reflected in executive reporting and downstream business intelligence
• Identifying and resolving process bottlenecks across the implementation and consulting lifecycle in order to accelerate project delivery and reduce manual overhead for Services leadership

• Providing assessments and analytics in the development of sales territories and deployment of Account Executives
• Facilitating the creation of the go-to-market organizational structure and related sales framework to enhance overall sales productivity.
• Collaborating with sales, product, and finance teams to transform business strategies into actionable sales plans and allocate quotas effectively.
• Partnering with sales and product leaders to develop an operational plan and deploy quotas to our sellers.
• Coordinating forecasting, planning, budgeting, quoting, and order processing within the sales organization, ensuring exceptional quality, accuracy, and consistency throughout.
• Partnering with Akamai's Tools & Reporting teams to implement and leverage sales enabling platforms/tools

• Responsible for developing and executing strategies that provide the sales organization with the information, content, expertise, and tools to help salespeople sell more effectively
• Optimizes buyer interactions to build pipelines, relationships, and opportunities, and improve communication
• Requires knowledge and proficiencies in buyer behavior and go to market process to create continuous training opportunities through various methods
• Create and deliver content, information, and tools to prepare sellers to deliver on company business goals including building client relationships, identifying client need, how company products and services can meet client need and capturing opportunities within their accounts
• Uses sales metrics to identify and quantify effective sales strategies
• Continually evaluates and deploys new and improved deployment methods
• Interacts and works closely with other departments, such as but not limited to Sales, Marketing, & Global Comms & Corp Marketing to ensure adequate support to the sales and marketing functions

Director, Sales Enablement – ENT

• Responsible for developing and executing strategies that provide the sales organization with the information, content, expertise, and tools to help salespeople sell more effectively.
• Optimizes buyer interactions to build pipelines, relationships, and opportunities, and improve communication.
• Requires knowledge and proficiencies in buyer behavior and go to market process to create continuous training opportunities through various methods.
• Create and deliver content, information, and tools to prepare sellers to deliver on company business goals including building client relationships, identifying client need, how company products and services can meet client need and capturing opportunities within their accounts.
• Uses sales metrics to identify and quantify effective sales strategies.
• Continually evaluates and deploys new and improved deployment methods.
• Interacts and works closely with other departments, such as but not limited to Sales, Marketing, & Global Comms & Corp Marketing to ensure adequate support to the sales and marketing functions.

Director, Sales Enablement

• Partner closely with the Senior Sales Director, New Construction to identify revenue drivers, performance trends, and growth opportunities across the sales organization.
• Develop a deep understanding of sales processes and operationalize sales plays based on market opportunities, funnel insights, and team performance trends.
• Analyze seller and segment performance to improve pipeline management, conversion, productivity, retention, and overall sales performance.
• Identify opportunities to improve sales processes and partner with Operations to increase consistency and efficiency across the organization.
• Help design and implement more standardized forecasting processes, including clearer definitions, stronger reporting, and more consistent operating rhythms for pipeline and revenue reviews.
• Partner with Sales leadership, Finance, and Analytics to translate business goals into measurable frontline KPIs.
• Work with Sales Analytics to refine performance frameworks, dashboards, and reporting that show whether sales strategies and plays are driving results.
• Synthesize complex data into clear recommendations and communicate insights, tradeoffs, and risks to senior stakeholders to drive alignment and action.

Senior Sales Strategy Manager

• Act as a trusted enablement and coordination partner to Sales
• Enable sales teams to understand pricing structures, financial impacts, and deal trade-offs
• Translate complex pricing, financial, and operational analyses into clear, actionable insights
• Support pricing strategy execution and contract development
• Own and maintain accurate sales pipelines for commercial and government segments
• Monitor pipeline health, deal progression, and forecast accuracy
• Analyze deal economics, margin impact, and pricing scenarios
• Design and continuously improve scalable sales enablement and deal support processes
• Develop and maintain analytical models, dashboards, and reports

Sales Enablement Manager

• Manage a pipeline of key project opportunities in the territory, identifying key stakeholders and win/loss data, creating predictive analytics on future opportunities.
• Coordinate next action needed on opportunities from specification to order.
• Analyze firm level Specification data, identify and communicate conversion opportunities to Business Development Managers and Sales Reps.
• Track projects for conversion confirmation.
• Build pipeline of active design projects to target Zurn Elkay new product specifications.
• Train internal and external sales associates on all Dynamics CRM functions including mobile applications.
• Track and enforce user adoption, identifying continuous improvement opportunities in systems and process in the tools.
• Coordinate Zurn Elkay associates’ travel requests into Rep markets, ensuring clear customer targets and meeting plans are created.
• Act as a bi-directional resource to provide new Zurn Elkay marketing collateral to Sales Reps, collecting feedback on effectiveness and areas of improvement.
• Identify marketing collateral gaps and partner with Zurn Elkay marketing to create valuable selling tools.

Sales Enablement Specialist

• Own product delivery across Client Management applications and Sales Enablement platforms.
• Lead and develop a high-performing team of engineers, analysts, and QA across agile squads; set goals, coach, and drive accountability.
• Partner with Product, Sales, Client Service, Marketing, Operations, and Compliance to shape roadmaps.
• Deliver strategic initiatives and platform modernization: scalability, performance, security, and data quality improvements.
• Oversee KLO, incident management, and SRE practices to ensure production stability.
• Establish delivery rigor: OKRs, KPIs, release cadences, dependency management, and cross-team governance.
• Drive the book of work for Sales Enablement, including Client 360 capabilities, data integration, and workflow automation.
• Advance AI-enabled solutions with responsible AI governance.
• Manage vendor/partner relationships and contracts, ensuring value realization and roadmap alignment.

Director, IT Product Management, Client Management, Sales Enablement

• Support core sales platforms such as Salesforce, Gong, Salesloft, and internal tools to maintain system health, user support, and reliable day-to-day operations.
• Manage key workflows including user provisioning, permissions, territory support, troubleshooting, and basic system governance.
• Lead and support cross-functional initiatives that improve seller workflows, tooling adoption, process efficiency, and operational scale.
• Gather business requirements, map processes, identify gaps, and translate needs into scalable system and workflow improvements.
• Coordinate project timelines, dependencies, stakeholder communication, testing, release readiness, and rollout execution for tooling and process changes.
• Monitor data flows and system behavior to identify issues that affect activity capture, reporting accuracy, KPI integrity, and frontline execution.
• Define and track success metrics tied to adoption, productivity, operational health, and reporting accuracy, and use insights to recommend improvements.
• Build and maintain documentation for system configurations, processes, playbooks, support models, and operating standards.

Sales Systems Manager, Rentals

• Lead sales analysis and intelligence efforts, delivering actionable insights and recommendations on performance against KPIs and business objectives.
• Drive strong pipeline management and a disciplined forecasting cadence that incorporates both leading and lagging indicators.
• Conduct deep analysis of sales metrics to uncover performance and productivity trends.
• Provide essential reporting, analytics, and business intelligence to support strategic and operational initiatives.
• Collaborate with Segment and Regional Sales VPs, Global Sales Operations, and Finance to ensure complete and accurate delivery of all sales planning components.
• Equip Sales Leadership with insights and recommendations that accelerate new business growth, support retention and expansion, and strengthen revenue realization.
• Independently manage, optimize, and execute end‑to‑end sales operations projects.
• Offer expert guidance and ensure effective adoption and usage of sales tools and systems.
• Proactively assess sales performance and productivity metrics to identify opportunities for growth and potential areas of risk; oversee data‑integrity initiatives and ensure compliance.
• Establish and maintain best‑in‑class sales operating rhythms and cadences.
• Champion process improvements and operational efficiencies across the sales organization.
• Contribute to cross‑team initiatives that enhance overall sales operations effectiveness.

Sales Operations Manager, Sales Business Partner

• Customize Product Marketing-approved positioning for specific B2B buyer types, verticals, and agency audiences.
• Build enablement materials for advertisers and agencies that demonstrate how epocrates’ audience relevance, timing, and context drive better outcomes than traditional, reach-based approaches.
• Develop and maintain core sales enablement materials, including pitch decks, case studies, objection-handling tools, and messaging guides.
• Design and deliver sales training programs that enable sellers to lead with the epocrates audience and clearly articulate the value of audience—first healthcare media.
• Implement and manage a sales certification program to ensure consistent, audience-led selling of epocrates’ digital media solutions across the organization.
• Capture frontline deal feedback and translate insights into actionable recommendations for Product Marketing and Commercial Leadership.
• Maintain enablement systems and content libraries, ensuring sales teams have easy access to accurate, current messaging, training, and supporting materials.

• Responsible for order processing, data entry and update, clinical applications invoicing, process & procedures, auditing, reporting, pipeline reviews, quote preparation, and support for all Sales and Marketing personnel.
• Ensure Customer Satisfaction
• Reduce lost accounts by diffusing cancellation requests; Meet or exceed sales call activity goals for proactive account retention
• Propose customer solutions that are compliant with appropriate local, state and federal regulations
• "Save, Secure, and Convert" by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract and up-sell commitments during face-to-face interactions when necessary
• Cultivate long-term relationships at all levels of customer organizations and within the Company
• Handle customer complaints efficiently to maintain high satisfaction levels
• Analyze sales data to identify trends, patterns, and opportunities for improvement
• Prepare and present sales reports and dashboards to senior management
• Support the development and implementation of sales strategies and initiatives
• Collaborate with sales teams to ensure alignment with business goals
• Provide detailed reports to sales, marketing, and senior leadership
• Manage the CRM platform to ensure it supports all aspects of the company’s operations
• Train and guide staff on effective use of the CRM system
• Create leads, accounts, opportunities, and accounts in CRM
• Update all pipelines in CRM
• Communicate with Sales Account Executives and Business Development Managers on a regular basis and hold them accountable for the action items noted in their opportunities
• Monitor, assess, and maintain data quality using data quality tools
• Develop, maintain and distribute automated sales & marketing reporting dashboards and as well as general intelligence and ad-hoc queries and report through a variety of data sources
• Manipulate and present data in Excel, including but not limited to spreadsheet presentation, pivot table analysis, and PowerPoint
• Build and maintain sales operations program models to increase productive workflow
• Liaise with relevant teams to resolve discrepancies in data
• Complete vendor registration for new accounts
• Review, validate, and confirm purchase orders
• Process sales orders and submit order confirmation to customer
• Serve as the primary contact for high-level accounts, ensuring exceptional customer experience
• Develop and maintain strong relationships with customers
• Address and resolve any escalated issues or concerns from high-level customers

Sales Operations Analyst II

• Own end-to-end management of the sales forecasting process including data analysis and recommendations to sales leadership
• Build and maintain dashboards and reports in Salesforce and other Business Intelligence (BI) tools
• Analyze sales performance metrics, pipeline health and forecast accuracy
• Integrates operational insights from multiple domains to advise leadership
• Support Annual Planning including territory design and quota setting for a Division of the Splunk Americas sales organization
• Establish strong operating cadence to drive consistency and predictability throughout the sales organization
• Streamline the end-to-end sales process to eliminate bottlenecks and increase productivity using AI, automation, Salesforce and reporting systems
• act as a trusted advisor to sales leaders on GTM Strategy and decisions including sales coverage, capacity, plays and tactics across all teams in Splunk
• Work closely with sales, marketing, finance, and customer success teams to ensure alignment on strategy, messaging and go-to-market initiatives

Sales Operations Manager – Splunk

• Own daily Sales operations performance (queues, schedules, real‑time management, SLAs, KPIs)
• Manage SGS or internal delivery teams to meet agreed service outcomes and customer experience targets
• Drive cadence: huddles, daily stand‑ups, weekly performance reviews, monthly ops health checks
• Forecast volumes, determine staffing plans (FTE, shift patterns, overtime), coordinate hiring/backfill
• Partner with WFM to optimize occupancy, adherence, and productivity; manage attrition/engagement plans
• Ensure onboarding, training, and cross‑skilling align to current sales processes and tooling
• Own QA framework and audit readiness (call monitoring, case reviews, documentation)
• Ensure compliance with regulatory, licensing, and internal policy requirements across all sales support activities
• Remediate operational risks and control gaps; implement corrective actions and prevent recurrence
• Ensure consistent application of approved sales processes, scripts, and playbooks
• Maintain operational readiness of tools (CRM/telephony/IVR, dashboards)
• Coordinate with IT/Platform teams to triage incidents, prioritize fixes, and minimize downtime
• Govern SGS performance against contract and SLAs
• Align training, QA, and knowledge content across internal and SGS teams
• Publish dashboards covering volume, conversion, quality, and customer metrics
• Run variance analysis, root cause, and action plans
• Partner with Sales Excellence and Transformation Office for change and readiness
• Collaborate with Underwriting, Product, Compliance, and Finance

Sales Operations Lead

• Lead end-to-end enablement programs of significant scope, from strategy through execution and measurement, aligning cross-functional stakeholders and adapting plans to evolving business priorities
• Partner with Sales, Success, and cross-functional teams to launch new programs, products, processes, and sales motions with clear readiness plans that will drive strong field adoption
• Create high-quality enablement assets, process documentation, and communication frameworks that bring consistency, clarity, and operational rigor across teams
• Evolve into a GTM subject matter expert by mastering methodologies, workflows, and tools—leveraging AI enhancements where possible—to drive significant performance gains
• Mentor peers and contribute to a culture of continuous improvement by sharing best practices, elevating standards, and helping the team scale
• Act as a consultant to GTM leaders, marketing, operations, and product to ensure the successful execution of launching new programs, products, and processes
• Leverage sales data and performance insights to identify root causes of performance gaps and translate them into targeted enablement strategies that drive measurable improvements in productivity, adoption, and revenue outcomes

Senior Sales Enablement Manager

• Design, implement, and continuously improve sales processes, tools, and workflows.
• Drive CRM adoption, data accuracy, reporting standards, and process discipline.
• Develop and analyze sales reports, forecasts, KPIs, and dashboards to support decision‑making.
• Provide actionable insights to sales leadership based on performance and trend analysis.
• Coordinate pricing, quotations, and contract processes with Sales, Finance, and Commercial teams.
• Support onboarding and enablement of new sales team members.
• Serve as a key liaison between Sales, Production, Supply Chain, Logistics, and Customer Service.
• Support lead time management, capacity alignment, and customer expectations.
• Lead or support initiatives such as new product launches, territory planning, and customer segmentation.
• Drive continuous improvement initiatives across the sales function.

• Design and own a structured 30/60/90 onboarding program for new sales reps and account managers
• Build clear milestones, certifications, and ramp tracking that give managers visibility into new hire progress
• Establish a consistent framework for how RevTrak runs discovery, demos, and qualification across the team
• Build playbooks for key selling scenarios: competitive objections, multi-stakeholder deals, and district finance buyer conversations
• Partner with sales leadership to ensure methodology is coached and reinforced, not just documented
• Build the scaffolding that makes managers better coaches — call scorecards, structured 1:1 frameworks, and call review cadences
• Develop onboarding, expansion, and renewal playbooks for our five account managers
• Ensure CS has the skills and materials to drive retention conversations and identify expansion opportunities early
• Act as the traffic controller for existing sales and marketing content — ensuring reps can find and use what already exists, and partnering with Product Marketing to develop net-new materials where gaps exist
• Build a reliable field feedback loop that surfaces what’s working and what’s breaking back to Product Marketing and product

• You’ll work collaboratively across teams to maximize the impact of product marketing through scalable, high-quality enablement.
• Own the sales enablement roadmap aligned to GTM priorities and product launches.
• Design onboarding and continuous training programs for Sales and BD teams.
• Establish a structured enablement cadence (regular releases, certifications, teach-backs).
• Create and manage processes for content updates, version control, and governance.
• Translate product marketing strategy into sales-ready talk tracks, decks, and objection-handling tools.
• Ensure consistent application of positioning, personas, and value narratives across all sales-facing materials.
• Own the end-to-end development of presentation-ready enablement assets with strong narrative flow and visual clarity.
• Working from established product marketing strategy, positioning, and messaging, you will develop and maintain field-ready sales enablement materials including core pitch decks, one-pagers, solution briefs, competitive battlecards, discovery guides, ROI frameworks, and event support materials.
• Facilitate engaging, modular 30-minute training sessions with reinforcement exercises.
• Run role-plays and teach-backs to validate message adoption.
• Prepare the field for major launches, strategic initiatives, and RFPs.
• Support key initiatives with targeted enablement.
• Define and track enablement KPIs such as training completion, win/loss insights, and asset utilization.
• Own the ongoing maintenance of all sales enablement collateral to ensure materials reflect current positioning, messaging, and product updates.

• Deliver Field-Focused Analytics
• Analyze sales performance and trends across assigned territories, districts, and regions to identify growth opportunities and gaps
• Conduct ad-hoc analysis and answer data-related questions from the field, collaborating with operations and analytics teams as needed
• Maintain dashboards and reporting that provide timely, actionable insights to field teams
• Analyze and Report Commercial KPIs
• Serve as a business partner to commercial stakeholders to report and analyze KPIs that reflect strategic objectives and field execution
• Track, visualize, and communicate KPI performance through dashboards and presentations, using compelling, data-driven storytelling
• Ensure consistent alignment of metrics with commercial priorities and company strategy
• Drive Strategic Insights and Recommendations
• Interpret field and customer data to identify high-impact opportunities and inefficiencies across geographies and segments
• Generate insights that support strategic decisions related to targeting, provider trends
• Translate insights into clear, actionable recommendations for sales leadership
• Support Continuous Improvement
• Promote data-driven decision-making through automation and self-service analytics tools
• Contribute to building scalable processes and tools (e.g., Salesforce, Tableau) that empower field teams to access insights independently
• Champion data quality, consistency, and efficiency in analytics reporting

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