Sales Operations Manager

Rhapsody

Sales Operations Manager enhancing sales team effectiveness through process improvement at Rhapsody. Focus on pipeline hygiene and sales training in a hybrid work environment.

Posted 6/14/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

sales operationssales enablementprocess documentationpipeline managementCRM usagedeal managementtraining facilitationcoachingdata analysisprocess improvement

Soft Skills

relationship buildingcredibilityorganizational skillsattention to detailcommunicationcollaborationproblem-solvingcoachingfacilitationproject management

Tools & Technologies

SalesforceCRMpipeline review toolsdata visualization toolstraining softwarecollaboration platformsdocumentation toolsproject management softwareanalytics toolscommunication tools

Industry Keywords

pipeline hygienesales processoperational excellencestakeholder alignmentsales methodologyonboardingprocess gapsteam behaviorforecastingsales leadership

About the role

Key responsibilities & impact

Act as a dedicated operational partner to sales managers and leaders — joining pipeline reviews, forecast calls, and team meetings to understand where the team is struggling and help solve it
Help sales leaders identify patterns in their pipeline and team behavior that indicate process gaps or coaching opportunities
Support onboarding of new sales hires by facilitating process walkthroughs and ensuring they ramp quickly on how we sell
Own and enforce pipeline hygiene standards — ensuring opportunities are accurately staged, properly documented, and consistently maintained in the CRM
Run regular pipeline reviews and audits; proactively flag stale deals, data gaps, and forecast risks to sales leadership
Work directly with reps to coach CRM discipline and reinforce best practices around deal documentation and stage progression
Document existing sales processes end-to-end, from prospecting through close, creating a clear and accessible playbook for the team
Identify process gaps and inconsistencies; lead cross-functional working sessions to align on improvements and get buy-in from stakeholders
Design and deliver process-focused training sessions for new and existing sales reps — covering selling methodology, CRM usage, and deal management expectations
Build a culture of operational excellence by reinforcing process standards in a way that is collaborative, not policing

Requirements

What you’ll need

3–6 years of experience in Sales Operations, Sales Enablement, or a similar role working directly with sales teams
Demonstrated ability to build trusting relationships with salespeople and sales leaders — you know how to earn credibility on the floor
Strong process documentation skills — able to take a messy, undocumented process and turn it into something clear, practical, and scalable
Experience managing pipeline hygiene and running pipeline review processes in a CRM environment (Salesforce preferred)
Comfortable facilitating training sessions and coaching reps on process and tool adoption
Highly organized with strong attention to detail; able to manage multiple projects without dropping the ball
Excellent written and verbal communication — you can explain complex processes simply and get people on board.

Benefits

Comp & perks

Comprehensive benefits package on day 1 (medical, dental, vision, life, disability)
401k with a generous company match
Unlimited PTO, sick time & volunteer days
An innovative, inclusive, and fun work environment
Continuous learning and development opportunities