Rhapsody

Sales Operations Manager

• Act as a dedicated operational partner to sales managers and leaders — joining pipeline reviews, forecast calls, and team meetings to understand where the team is struggling and help solve it
• Help sales leaders identify patterns in their pipeline and team behavior that indicate process gaps or coaching opportunities
• Support onboarding of new sales hires by facilitating process walkthroughs and ensuring they ramp quickly on how we sell
• Own and enforce pipeline hygiene standards — ensuring opportunities are accurately staged, properly documented, and consistently maintained in the CRM
• Run regular pipeline reviews and audits; proactively flag stale deals, data gaps, and forecast risks to sales leadership
• Work directly with reps to coach CRM discipline and reinforce best practices around deal documentation and stage progression
• Document existing sales processes end-to-end, from prospecting through close, creating a clear and accessible playbook for the team
• Identify process gaps and inconsistencies; lead cross-functional working sessions to align on improvements and get buy-in from stakeholders
• Design and deliver process-focused training sessions for new and existing sales reps — covering selling methodology , CRM usage, and deal management expectations

• Act as a dedicated operational partner to sales managers and leaders — joining pipeline reviews, forecast calls, and team meetings to understand where the team is struggling and help solve it
• Help sales leaders identify patterns in their pipeline and team behavior that indicate process gaps or coaching opportunities
• Support onboarding of new sales hires by facilitating process walkthroughs and ensuring they ramp quickly on how we sell
• Own and enforce pipeline hygiene standards — ensuring opportunities are accurately staged, properly documented, and consistently maintained in the CRM
• Run regular pipeline reviews and audits; proactively flag stale deals, data gaps, and forecast risks to sales leadership
• Work directly with reps to coach CRM discipline and reinforce best practices around deal documentation and stage progression
• Document existing sales processes end-to-end, from prospecting through close, creating a clear and accessible playbook for the team
• Identify process gaps and inconsistencies; lead cross-functional working sessions to align on improvements and get buy-in from stakeholders
• Design and deliver process-focused training sessions for new and existing sales reps — covering selling methodology, CRM usage, and deal management expectations
• Build a culture of operational excellence by reinforcing process standards in a way that is collaborative, not policing

People Operations

• Partner with Global Payroll & Benefits manager to oversee global payroll strategies, and provide oversight ensuring accuracy, compliance, and timeliness in payroll processing across all regions.
• Oversee global benefits strategy, partnering with vendors and internal stakeholders to provide competitive and cost-effective benefits offerings.
• Utilize HR data and analytics to generate insights and inform decision-making, developing dashboards and reports to track key HR metrics and trends.
• Managing the strategic and operational aspects of a global workforce including immigration compliance, compensation, and developing and implementing policies that support international assignments, ensuring legal and tax compliance.
• Oversee the implementation and optimization of HRIS systems, driving efficiency and effectiveness in data management and reporting.
• Develop and implement global compensation strategies and structures, ensuring alignment with organizational goals and industry best practices.
• Oversee day-to-day HR administrative functions, including record-keeping, employee inquiries, and documentation management.
• Develop, communicate, and enforce HR policies and procedures, ensuring compliance with local regulations and alignment with company values.
• Stay abreast of global HR laws and regulations, ensuring compliance in all areas of HR operations and proactively addressing any potential risks or issues.
• Identify opportunities for process improvement and efficiency gains in HR operations, leading initiatives to streamline workflows and enhance the employee experience.
• Transforms workflows to be AI-first by connecting tools, building scalable automations, and standardizing best practices across teams to drive efficiency and consistency.
• Leads AI adoption by coaching others, identifying high-impact use cases, and balancing experimentation with governance and quality standards.

Sales Operations Manager

Sales Operations Manager

Contractor, Global People Operations