Rhapsody

People Operations

• Partner with Global Payroll & Benefits manager to oversee global payroll strategies, and provide oversight ensuring accuracy, compliance, and timeliness in payroll processing across all regions.
• Oversee global benefits strategy, partnering with vendors and internal stakeholders to provide competitive and cost-effective benefits offerings.
• Utilize HR data and analytics to generate insights and inform decision-making, developing dashboards and reports to track key HR metrics and trends.
• Managing the strategic and operational aspects of a global workforce including immigration compliance, compensation, and developing and implementing policies that support international assignments, ensuring legal and tax compliance.
• Oversee the implementation and optimization of HRIS systems, driving efficiency and effectiveness in data management and reporting.
• Develop and implement global compensation strategies and structures, ensuring alignment with organizational goals and industry best practices.
• Oversee day-to-day HR administrative functions, including record-keeping, employee inquiries, and documentation management.
• Develop, communicate, and enforce HR policies and procedures, ensuring compliance with local regulations and alignment with company values.
• Stay abreast of global HR laws and regulations, ensuring compliance in all areas of HR operations and proactively addressing any potential risks or issues.
• Identify opportunities for process improvement and efficiency gains in HR operations, leading initiatives to streamline workflows and enhance the employee experience.
• Transforms workflows to be AI-first by connecting tools, building scalable automations, and standardizing best practices across teams to drive efficiency and consistency.
• Leads AI adoption by coaching others, identifying high-impact use cases, and balancing experimentation with governance and quality standards.

Contractor, Global People Operations

Account Manager

• Serve as the main point of contact for assigned strategic accounts.
• Develop and maintain strong, long-lasting client relationships.
• Understand clients' business needs and objectives, providing tailored solutions.
• Conduct regular meetings and business reviews with clients to ensure satisfaction and address concerns.
• Identify opportunities for account growth and develop strategies to achieve revenue targets.
• Propose and present solutions to meet client needs and drive incremental revenue.
• Collaborate with sales and marketing teams to create customized proposals and presentations.
• Develop and execute account plans that align with clients' business goals.
• Analyze client data and feedback to identify trends and opportunities for improvement.
• Monitor and report on account performance, providing insights and recommendations.
• Coordinate with internal teams to ensure the successful delivery of products and services.
• Oversee project timelines, deliverables, and client expectations.
• Resolve any issues or conflicts that arise during the project lifecycle.
• Stay informed about industry trends, market conditions, and competitor activities.
• Negotiate contract pricing, structure and terms and conditions to maximize value for both the client and the company.
• Ensure compliance with contract agreements and address any contractual issues.
• Maintain accurate records of client interactions, opportunities, and project progress.
• Prepare and deliver regular reports on account status, performance metrics, and growth opportunities.
• Embeds AI into repeatable, systemized workflows (e.g., reporting, analysis, planning) using it by default to improve efficiency, consistency, and decision-making.

Major Account Manager

Sales

• Identify Net New leads and develop opportunities within the Healthcare IT vendor space
• Manage and strategically grow assigned accounts by developing and executing account plans that drive expansion and cross-sell opportunities
• Cultivate and maintain C-level relationships with prospects through a consultative, trusted adviser approach to drive new business opportunities
• Achieve sales targets through disciplined pipeline and forecast management
• Use key business insights to elevate customer priorities and learnings
• Act as the opportunity owner by managing the virtual selling team and all necessary resources to maximize business opportunity
• Maintain current knowledge of healthcare IT industry technology and business trends
• Execute and apply sales process fundamentals including needs/pains analysis, solution building, product presentation, proposal development and refinement
• Build, maintain and apply knowledge of the competitive environment
• Conduct consistent outreach to prospects
• Document all prospect-related activities leveraging our CRM system (Salesforce)
• Embeds AI into repeatable, systemized workflows (e.g., reporting, analysis, planning), using it by default to improve efficiency, consistency, and decision-making.
• Develops reusable prompts, templates, and simple automations that combine AI with internal data to drive ongoing productivity gains across multiple workstreams.

Sales Director – Healthcare Technology

• Identify net new leads and develop opportunities within health plans and payer organizations
• Manage and strategically grow assigned accounts by developing account plans that drive expansion, particularly across payer use cases (prior authorization, claims, care management, clinical data exchange)
• Cultivate and maintain C-level relationships (CIO, CTO, Operations, Clinical, and Digital leaders) through a consultative, trusted advisor approach
• Position Rhapsody as a platform solution that reduces integration complexity, lowers administrative costs, and improves data flow across payer ecosystems
• Achieve sales targets through disciplined pipeline and forecast management
• Use business insights to align solutions to payer priorities such as: Cost reduction (administrative and medical), Compliance with interoperability mandates, Provider experience and network performance, Data quality and analytics readiness
• Act as the opportunity owner by managing the virtual selling team and all necessary resources to maximize business outcomes
• Maintain current knowledge of payer market trends, including interoperability mandates, FHIR/API adoption, and evolving care models
• Execute core sales processes including needs/pain analysis, solution design, product presentations, and proposal development
• Build and maintain knowledge of the competitive landscape (integration vendors, point solutions, and system integrators)
• Conduct consistent outreach and account-based engagement strategies
• Document all prospect-related activities in Salesforce
• Embeds AI into repeatable, systemized workflows (e.g., reporting, analysis, planning), using it by default to improve efficiency, consistency, and decision-making. Develops reusable prompts, templates, and simple automations that combine AI with internal data to drive ongoing productivity gains across multiple workstreams.

Sales Director – Payer Solutions

Full-stack Engineer

• Partner with Lead Engineers to shape internal platform improvements
• Build and improve engineering workflows, observability, service templates, and documentation
• Help shape the systems that make AI-assisted development easier
• Improve internal engineering context quality
• Contribute to AI enablement initiatives in software delivery lifecycle
• Identify developer friction sources and implement scalable improvements
• Lead by example in using AI-assisted ways of working
• Gather feedback and deliver high-impact platform improvements

Intermediate Software Engineer – Internal Platform, AI Enablement

Product Marketing

• Pipeline Partnership & Sales Alignment: Partner with Sales and BDR leaders to translate GTM priorities into structured field-ready activation plans that drive awareness, meetings, and qualified pipeline.
• Field Events & Webinar Leadership: Lead planning and execution for field events and webinars, ensuring high-quality delivery, strong attendance, and meaningful engagement with target accounts.
• GTM Activation & Launch Support: Bring launches and integrated campaigns to life in the field by coordinating rollout, tailoring messaging, and ensuring cross-functional alignment.
• Program Management & Execution Excellence: Deliver programs on time and on budget while maintaining high standards for organization, communication, and stakeholder alignment.
• Performance Tracking & Optimization: Track and report on field marketing performance, including pipeline contribution and sales engagement.

GTM and Pipeline Programs Manager

Business Operations

• Collaborate with senior leadership to develop and execute strategic initiatives that align with the company’s long-term goals.
• Identify and implement process improvements across various business functions to enhance efficiency and drive growth.
• Conduct comprehensive research to analyze market trends, competitor activities, and potential opportunities for expansion.
• Lead and manage a variety of high-impact projects, ensuring timely delivery, from concept through execution, and alignment with strategic objectives.
• Provide financial insights and analysis to support decision-making, including budgeting, forecasting, and performance monitoring.
• Work closely with teams across the organization to ensure cohesive and effective execution of strategic initiatives.
• Support business development efforts by identifying and evaluating new opportunities for growth and expansion.
• Demonstrate a strong focus on execution, taking ownership of tasks and projects, ensuring they are brought to successful completion.
• Transforms workflows to be AI-first by connecting tools, building scalable automations, and standardizing best practices across teams to drive efficiency and consistency.
• Leads AI adoption by coaching others, identifying high-impact use cases, and balancing experimentation with governance and quality standards.

Senior Manager, Business Operations and Strategy

• Lead segment-specific GTM strategy across Rhapsody solutions, grounded in ICP needs, buying triggers, and competitive differentiation.
• Build compelling, value-based messaging that stands up to technical and executive scrutiny, especially around data governance, reliability, and outcomes in AI-enabled workflows.
• Partner with Demand Gen to optimize how buyers discover Rhapsody through search + AI answer engines, communities, partners, and third-party validation.
• Deliver the enablement system (talk tracks, decks, competitive battlecards, demo narratives, use-case proof) that improves win rates and accelerates deal cycles.
• Own product launches end-to-end, from narrative to commercialization checklist to field readiness and drive adoption post-launch.
• Run customer/market programs (win-loss, competitive intel) with a focus on how AI is changing decision criteria, data expectations, and risk tolerance.
• Systematically analyze buying criteria and objection patterns; iterate messaging, proof, and enablement to improve win rates.
• Own pricing/packaging strategy for target segments; adapt to new AI-era value drivers (speed-to-value, automation, reduced rework, risk reduction).
• Partner with Growth/Content to build full-funnel campaigns tied to measurable pipeline and conversion outcomes.
• Define KPIs, dashboards, and learning loops to improve GTM effectiveness over time.