Rhapsody

Customer Success Manager

• Proactively engage customers whose contracts are due for optimization or renewal
• Conduct discovery conversations to understand customer usage, satisfaction, and goals before presenting new pricing options
• Clearly communicate pricing updates and the rationale behind them in a transparent, value-based manner
• Lead renewal and pricing alignment discussions with customers to reach fair, mutually beneficial outcomes
• Manage all aspects of pricing negotiation related to existing agreements, ensuring alignment with current product value and company objectives
• Build and maintain strong relationships with key customer stakeholders throughout the contract optimization process
• Identify potential churn risks early and implement strategies to preserve customer satisfaction and long-term retention
• Partner with Account Management, Product, and Marketing teams to share customer insights, pricing feedback, and contract trends
• Track and report on renewal rates, retention outcomes, and contract optimization metrics

Customer Success Manager – Contract Optimization

Administrative Assistant

• Maintain an efficient stock of office and pantry supplies, proactively ordering and restocking as necessary to support daily operations and special events.
• Develop and implement office policies and procedures (i.e. reserving conference rooms, requesting access badges) that align with company standards, ensuring consistent adherence across all teams.
• Manage incoming and outgoing mail, courier services, and deliveries.
• Monitor office cleanliness and liaise with building cleaning staff to ensure a tidy environment.
• Greet visitors, clients, and employees, ensuring a welcoming and professional environment.
• Coordinate and support all aspects of onsite meetings, including room reservations, set-up, catering, technology needs, and receiving visitors and/or vendors as needed to ensure an organized and efficient experience for all participants.
• Provide refreshments and ensure meeting rooms are clean and equipped.
• Assist with planning and coordinating onsite and virtual meetings, events, and team activities.
• Coordinate with the building to notify security of upcoming visitors and guests and create access badges for the Boston-based office team.
• Serve as the point of contact for any building or maintenance needs, coordinating with vendors and service providers to resolve issues efficiently.
• Handle expense reports, purchase orders, and invoice processing in a timely and accurate manner.
• Maintain confidentiality and handle sensitive information with professionalism and discretion.
• Anticipate the needs of the executive team and proactively offer support to ensure smooth operations.

Onsite Administrative Assistant – Part Time

Compliance

• Supporting the Compliance Team in maintaining regulatory, security, and audit compliance
• Help maintain documentation, coordinate attestations and vendor reviews
• Contribute to the continuous improvement of compliance workflows leveraging AI tools

Compliance Associate

Support Engineer

• Provide exceptional technical support to our customers, resolving product issues, and ensuring a positive user experience.
• Respond to customer inquiries via phone and email, providing timely and effective support.
• Troubleshoot and resolve software issues, guiding customers through the process.
• Document customer interactions, issues, and resolutions in the Salesforce Service Cloud ticketing system.
• Collaborate with senior engineers and other departments to escalate complex issues when necessary.
• Install and configure Rhapsody software for clients.
• Maintain timely and effective communication with customer contacts and their designated vendor representatives.
• Monitor and track issues to ensure timely resolution and follow-up with customers.
• Stay abreast of Rhapsody product and feature changes to the degree required to confidently present the features to clients.
• Direct Rhapsody clients in the best practices and recommended usage of Rhapsody software features.
• Provide feedback on real-world implementation perspectives to the Dev/QA/Product Management teams via Enhancements and Defects.
• Participate in training sessions to enhance product knowledge and technical skills.
• Ensure client satisfaction for Support issues.
• Serve as part of Support’s 24x7x365 coverage for production-inhibiting issues and/or managed services rotation.

Technical Support Engineer

Account Executive

• Develop and maintain strong client relationships across all levels, from analysts to the C-suite.
• Act as the client’s internal advocate, ensuring their interests and needs are represented across the organization.
• Promote client reference ability by delivering consistent value and fostering satisfaction.
• Ensure client compliance with contracted software version requirements.
• Identify and drive cross-sell opportunities, introducing additional Rhapsody solutions that meet client needs.
• Partner with the Customer Success team to maintain regular, strategic communication with customer stakeholders.
• Identify and position value-add services, such as implementation, consulting, performance management, or training (virtual or in-person), to solve client challenges.
• Uncover new revenue opportunities, including additional licenses, communication points, and cloud offerings.
• Maintain accurate internal reporting, with strong emphasis on forecasting, pipeline building, and Salesforce (SFDC) data hygiene.
• Perform other duties as assigned to support team and organizational goals.

Financial Planning and Analysis

• Generate monthly topline reports (bookings, revenue, etc) and presentations for senior management and key stakeholders including variance analysis and explanation for budget/forecast deviations related to ARR and Revenue.
• Monitor and develop key performance indicators (KPIs) and financial metrics to assess business performance against targets.
• Partner with cross-functional teams on the annual planning and rolling reforecast process, including evaluating strategic initiatives.
• Prepare comprehensive topline forecasts inclusive of ARR, bookings, churn, price increase, etc.
• Build trusted relationships with business partners to support strategic decision-making by developing and maintaining financial models to evaluate business performance and providing actionable insights and recommendations.
• Assist in preparing analysis, commentary and presentation material for the monthly and quarterly financial review meetings including BoD and external reporting.
• Continue to drive process improvement and scalability by developing repeatable business, operational and financial processes.
• Exhibit flexibility and willingness to take on new responsibilities and assignments as they are identified and to assist with various ad hoc projects as needed.
• Partner closely with Data Analytics to own customer data and key initiatives/analytics around customer data.
• Provide sales analytics related to commissions, bookings, attainment, etc and assist in monthly commissions processing and accrual.
• Help create new financial processes around pricing, renewals, etc.

Senior Commercial Financial Analyst

Accounts Payable

• Support the financial operations of the organization by ensuring accurate and timely processing of vendor invoices, payments, and related activities
• Process invoices and payments across multiple subsidiaries and international vendors utilizing ZoneCapture AI Automation Tool
• Reconcile foreign currency transactions and ensure proper exchange rate application
• Review and process vendor invoices in a timely and accurate manner
• Ensure proper coding and approval of invoices according to company policy
• Maintain vendor files and documentation in accordance with company standards
• Review incoming invoices into the AP Software and setup invoice processing rules for the tool including proper coding of invoices and departments
• Setup approval workflows in AP software automation tool
• Prepare and execute weekly payment runs including ACH, wire transfers, and manual checks
• Ensure accuracy and timeliness of payments and address any discrepancies
• Mark bills as paid in NetSuite immediately following the payment run
• Show critical thinking and independence in resolving issues in a timely manner
• Prepare account reconciliations in various areas including prepaid expenses, fixed assets, intangible assets and goodwill
• Manage year-end 1099 reporting process and actively maintain vendor records in NetSuite according to 1099 requirements
• Perform monthly cash reconciliations and AP subledger reviews
• Ensure timely month-end close activities related to AP
• Assist with audits by preparing necessary documentation and reconciliations
• Support US and International compliance activities including indirect tax, statutory reporting requirements and payroll-related tax support

Staff Accountant I/AP Specialist

Site Reliability Engineer

• Deploy, configure, and operationalize Cloud Native Application Protection Platform (CNAPP) tools.
• Analyze CNAPP findings and partner with engineering teams to drive timely remediation.
• Maintain visibility across workloads, containers, and infrastructure as code (IaC).
• Work with the compliance team to map regulatory and audit requirements into actionable cloud security controls.
• Collaborate with SOC analysts during incident response efforts.

DevSecOps Engineer

Business Development Rep

• Drive outbound prospecting through cold calls, personalized emails, and LinkedIn outreach.
• Qualify inbound leads and ensure smooth handoff to Account Executives.
• Book qualified discovery meetings that convert into opportunities.
• Research accounts and contacts to tailor outreach and messaging.
• Consistently hit activity and pipeline generation goals.
• Keep Salesforce up-to-date with accurate activity tracking, notes, and pipeline management.
• Collaborate with Account Executives and Marketing to refine outreach campaigns.
• Share what’s working (and what’s not) to continuously improve playbooks.

Business Development Representative

Performance Marketing

• Partner with the Director of Brand & Demand Generation to develop and execute demand generation and targeted account campaign strategies for new logo acquisition and customer expansion
• Lead targeted account program planning (including some ABM) and execution, including message development, sequencing, play design, sales alignment, and optimizing for maximum impact
• Own the campaign creative development process—crafting briefs, coordinating writers/designers, managing approvals, and ensuring timely delivery
• Run campaigns across email, direct mail, webinars, and nurture programs while partnering with performance marketing on paid activation—aligning efforts to drive performance and pivoting quickly based on results.
• Coordinate campaign kickoffs and project plans in Asana, ensuring deadlines and deliverables are clearly scoped and communicated
• Build strong partnerships with the Go-to-Market Activation team and Sales to ensure enablement materials are developed, distributed, and effectively used, owning campaign communications and supporting alignment through slides, follow-up templates, and email copy
• Identify funnel-stage content gaps and coordinate development of supporting assets with the brand and communications team
• Support measurement by collaborating on campaign reporting, sharing insights, and iterating based on performance

Demand Generation Manager

• Own marketing analytics and monthly reporting across all channels, proactively surfacing insights and recommending data-driven optimizations that improve ROI and increase qualified pipeline.
• Communicate findings in a clear, actionable format to both the marketing team and leadership
• Activate and manage campaign execution across all channels—including search, display, social, content syndication, and community-based platforms—partnering with internal teams and external vendors to ensure cohesive delivery.
• Manage relationships with key media vendors including Google Ads, LinkedIn, Pipeline360, and our paid search contractor.
• Serve as the primary point of contact for campaign activation, performance reviews, lead pacing, and vendor coordination
• Collaborate with the Demand Generation Manager to translate strategy into precise channel activation plans
• Own and maintain target account lists—ensuring alignment with sales and marketing goals and seamless integration into campaign platforms
• Support Pardot campaign setup, UTM creation, and tracking infrastructure to ensure accurate attribution and performance insights
• Maintain campaign reporting dashboards in Salesforce, Google Analytics, CaliberMind and other tools; provide regular insights and recommendations for optimization
• Own campaign performance metrics, including CAC, ROAS, CPL, and pipeline contribution, and provide actionable recommendations for continuous optimization
• Track campaign spend, performance pacing, and ROI against budget and pipeline goals
• Identify technical improvements in how we measure and scale marketing programs

Performance Marketing Manager

Consultant

• Drive growth across healthcare integration and interoperability solutions
• Identify and qualify integration opportunities
• Design tailored solution strategies for Rhapsody’s platform
• Conduct high impact presentations and product demonstrations
• Develop and maintain functional understanding of the Rhapsody platform
• Collaborate with senior internal communication and digital experience executives
• Provide recommendations for product fit and best practices
• Maintain relationships with decision makers within existing accounts
• Uncover and build new sales opportunities

Solution Consultant

Sales

• Identify net new leads and develop opportunities
• Cultivate and maintain C-level relationships with prospects through a consultative, trusted adviser approach to drive new business opportunities
• Achieve sales targets through disciplined pipeline and forecast management
• Use key business insights to elevate customer priorities and learnings
• Act as the opportunity owner by managing the virtual selling team and all necessary resources to maximize business opportunity
• Maintain current knowledge of healthcare IT industry technology and business trends
• Execute and apply sales process fundamentals including needs/pains analysis, solution building, product presentation, proposal development and refinement
• Build, maintain and apply knowledge of the competitive environment
• Conduct consistent outreach to prospects
• Document all prospect-related activities leveraging our CRM system (Salesforce)

Enterprise Sales Director

Data Scientist

• Analyze outputs and feedback data from AI systems to identify quality gaps, failure patterns, and opportunities for improvement; help define signals and metrics that guide model refinement and evaluation
• Contribute to the development and evaluation of the patient matching system, including analysis of existing logic, feature design, model exploration, and performance improvement
• Build and evaluate predictive models for use cases such as churn, revenue forecasting, and risk scoring
• Collaborate on model evaluation pipelines for both structured ML and GenAI workflows
• Uncover patterns in data and identify opportunities where data science techniques can improve existing workflows or decision logic—even when the path isn’t strictly model-driven
• Analyze system behavior through performance metrics, interaction logs, and failure patterns to guide iteration
• Develop dashboards, reports, and datasets to inform AI, product, and business teams
• Collaborate with AI Engineers on LLM and GenAI-related initiatives
• Learn and apply best practices in testing, validation, and explainability for ML and AI-driven systems

AI Engineer

• Architect and implement LLM-powered systems, including RAG pipelines and agentic workflows
• Prototype, test, and refine multi-step reasoning and tool-use behavior (agentic AI)
• Design prompt strategies, chunking logic, context management, and fallback flows
• Evaluate emerging LLM models, tools, and architectures—and identify how they can improve existing systems or unlock new capabilities
• Collaborate with AI Platform Engineers to deploy LLM systems into production environments
• Partner with platform engineers to ensure AI systems are observable, debuggable, and performant in production
• Contribute to shared tools and frameworks for prompt versioning, cost control, and observability
• Collaborate on data science–driven features such as forecasting, prediction, and evaluation pipelines when needed
• Work with product teams to align assistant behaviors with real user needs and domain-specific logic