Revenue Operations

• Own performance across the full funnel.
• Turn leads into pipeline by improving segmentation, routing, and follow-up strategy.
• Identify where conversion is breaking down and implement solutions to improve results.
• Partner closely with Sales to improve lead quality, follow-up effectiveness, and opportunity creation.
• Establish and refine SLAs across Marketing and Sales to keep the pipeline moving.
• Use data and performance insights to continuously improve conversion and pipeline velocity.
• Plan and execute integrated campaigns across channels that drive qualified pipeline that results in sales opportunities.
• Manage and optimize paid channels with a focus on pipeline impact and cost efficiency.
• Own and manage the webinar program end-to-end as a primary driver of pipeline.
• Drive registration, attendance, and post-event conversion to SALs and Opportunities.
• Execute strategies that improve visibility and recommendations within AI-driven search and discovery.
• Own pipeline contribution and conversion performance of the outsourced BDR team.
• Manage HubSpot execution for campaigns, workflows, lead routing, and reporting.

Growth Revenue Marketing Manager

• Develops and maintains revenue enablement content for learning programs, paths, and certifications across revenue-facing roles (Sales Directors, Account Executives, Account Managers, Customer Success Managers, and Business Development Representatives) remotely.
• Provides subject-matter expertise on content design and delivery to improve the business's revenue training and enablement programs.
• Partner with Enablement, Sales Leadership, Customer Success, Marketing, and Product to regularly assess revenue training content needs, using performance data and observation to identify skill gaps across the team.
• Partner with Revenue Operations to align enablement programs with pipeline, ramp, and retention metrics.
• Listen to customer-facing calls and interactions, providing coaching and feedback to Sales, Customer Success, and Business Development teams to improve performance.
• Lead product launch enablement, including messaging, training, and customer-facing collateral for new product releases, alongside Product Marketing.
• Own Seismic content strategy and administration – platform governance and content library management – partnering with Marketing and Product to ensure consistency and quality across sales and customer-facing collateral (case studies, decks, templates, info sheets, etc.).
• Manage LMS course design, content creation, and compliance – including voiceovers, training materials, certifications and onboarding paths – to make the new-hire learning and on-going training intuitive.

Senior Revenue Enablement Manager

• Provide systematic daily support to numerous health system management teams within the Revenue Cycle.
• Supports the business, technical, and operational needs of the Revenue Cycle departments.
• Coordinate various aspects of project implementations, system upgrades, break/fix issues, training and quality assurance processes.
• Designs/builds, tests, implements, and supports the needs of Epic software related to Revenue Cycle workflows.
• Function as a liaison between Information Technology, systems vendors and Revenue Cycle departments.
• Communicates easily, accurately and confidently.

Revenue Cycle Operations Analyst

• Supporting Billing leadership in all aspects of the billing process
• Processing Work-in-Progress (WIP) and Accounts Receivable (AR) write-offs as appropriate
• Applying Billed On Account balances as requested
• Processing time/costs transfers and narrative edits to timecards as required
• Liaising with Billing Coordinators to ensure all invoices are generated and queries are responded to in a timely manner
• Managing shared mailbox to ensure that all queries and requests are addressed in a punctual manner
• Assisting with data input into financial systems
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Assistant – Revenue Operations

• Own design and oversight of end-to-end revenue cycle operations, including charge capture, claims submission, denial management, payer follow-up, patient billing, and AR collections
• Monitor and manage key revenue cycle metrics (clean claim rate, AR days, denial rate, write-off rate) and report results to leadership on a monthly cadence
• Develop and document billing and coding protocols in partnership with Clinical, and ensure consistent application across all payer types
• Lead denial prevention and appeals processes, tracking root causes, identifying patterns, and closing systemic gaps
• Own billing compliance and operational readiness for every new insurance plan Hey Jane accepts — this role does not negotiate contracts, but ensures the infrastructure to bill under them is in place before care is delivered
• Partner with Product and Engineering to evaluate RCM and AI tooling, optimize EHR and billing system configuration, including automations, reporting, and integrations
• Support state expansion by operationalizing billing for new Medicaid programs and payer launches
• Identify and resolve operational gaps in the revenue cycle, building scalable processes that reduce manual work and improve accuracy
• Manage a team of 2-3 billing specialists

Director of Revenue Operations

• Own Acquisition Ops end to end. Lead the Qualified Pipeline (QP) and Net New Sales (NNS) processes across the acquisition motion — from marketing and XDR (SDR/BDR) handoffs through PAM, AE, and SE — ensuring consistent stages, clean data, accurate forecasting, and predictable conversion.
• Operationalize AI across the field. Build and run a new AI Ops capability that embeds AI into the daily workflows of SDRs, BDRs, AEs, PAMs, etc. — from prospecting and call intelligence to next-best-action, forecasting, and pipeline hygiene. Define the playbooks, tooling, adoption, and metrics that turn AI into measurable seller productivity.
• Lead Sales Ops and Partner Ops. Manage and develop the Sales Ops and Partner Ops teams, setting the standard for rigor, responsiveness, and business partnership across the acquisition org and our partner ecosystem.
• Drive one GTM operating model. Partner with the CRO, GMs, and your Customer Ops and Revenue Planning & Insights peers to deliver consistent stages, data, and forecasting across the full revenue lifecycle (Marketing <> XDR <> PAM → AE/SE → AM/CE/FDE), and to design the weekly, monthly, and quarterly operating cadences that keep the business on track.
• Partner across the RevOps function. Work hand in hand with Customer Ops (AM Ops, CE Ops, FDE Ops, SE Ops, Support Ops) on land-and-expand and retention motions, and with Revenue Planning & Insights (planning, analytics, PMO, commissions) on targets, capacity, territory and quota design, comp plans, and reporting — so acquisition and customer motions operate as one system.
• Build the systems and single source of truth. Partner with Data and GTM Systems to ensure the tooling, data architecture, and dashboards behind acquisition and AI Ops are clean, scalable, and trusted by leadership and the field alike.
• Shift the perception of RevOps. Move RevOps from a function that controls the business to one that demonstrably helps it grow — earning the right to lead through reliability, insight, and impact.

Director, Revenue Operations

• Responsible for process design, implementation, and quality control monitoring
• Seeks out opportunities for operational improvement
• Provides compelling arguments for change with validated cost savings or efficiencies
• Has understanding on how projects align to broader organizational goals and business benefit
• Identifies and documents the impact of change
• Suggests policy, goal and rule changes
• Recommends improvements through implementation of more efficient processes
• Provides structure, feedback and direction
• Creates clear and measurable goals
• Holds self and others accountable
• Mentors and contributes to organizations body of knowledge on process design, modeling, execution, monitoring and optimization
• Actively seeks out industry and business information
• Understands how policies, systems and processes impact job performance and projects
• Fosters business knowledge and understanding among managers, business analysts and project participants

Senior Business Process Manager, TFB Revenue Operations

• Lead the annual Sales Incentive Plan (SIP) planning and issuance process, coordinating with Sales Leadership, Finance, and HR to ensure timely and accurate plan rollout.
• Own and manage the operational cadence of the end-to-end sales compensation process. This includes establishing, running, and enhancing all related processes in close partnership with the calculation owners in FP&A.
• Develop, enhance, and operationalize new and existing processes to improve the efficiency, accuracy, and scalability of our compensation programs.
• Partner with FP&A to ensure the timeliness and accuracy of commission calculations by providing clean data inputs and managing the process flow. This individual may be asked assist with pay modeling and other analytical requests.
• Design, build, and maintain robust reporting and dashboards to track key compensation metrics, including quota attainment, earnings, commission accruals, and incentive plan performance.
• Serve as the primary subject matter expert for all compensation-related operations and processes, providing timely support and resolving inquiries from the sales team regarding their attainment and the mechanics of their compensation.
• Analyze the effectiveness of compensation plans, identifying trends, and providing data-driven insights to leadership on plan performance and potential improvements.
• Manage and ensure the integrity of compensation data across all relevant systems, including Salesforce and any dedicated compensation management platforms.
• Lead projects focused on improving the compensation technology stack, including system enhancements, integrations, and the automation of manual processes.

Revenue Operations Manager II

• Own and continuously improve the AE onboarding program — a 4-week ramp covering AI/ML fundamentals, product, sales process, and pitch certification — ensuring new hires ramp quickly and reference it long after week four.
• Build and maintain a pitch deck and talk track library across all major use cases — code completion, code fixing, conversational AI, search, voice, and agentic — keeping materials current as the product and competitive landscape evolve.
• Design and run a quarterly pitch certification program with real stakes: a clear rubric, consistent scoring, structured feedback, and defined follow-through for reps who do not meet the standard.
• Coach reps directly and consistently — joining live and recorded calls, running structured debriefs, and facilitating workshops — so that sellers see you as a go-to resource, not just a program manager.
• Run the recurring enablement cadence: monthly newsletter, win wires, competitive seller briefs, and any sessions that keep the team sharp, informed, and connected to what is working.
• Manage the content management system and Revenue Resources Confluence space, ensuring every asset is accurate, organized, and easy to find across the entire revenue team.
• Partner with Revenue Operations, Product, PMM, Sales Leadership, and Marketing to ensure enablement is grounded in the latest GTM priorities, product developments, and competitive intelligence.

Revenue Enablement Manager

Senior Revenue Operations Manager

• Develop and execute the company's overall revenue strategy
• Oversee marketing strategy, lead generation, brand positioning, and campaign performance
• Drive customer acquisition, conversion, expansion, and retention initiatives
• Coach leaders and teams to consistently exceed performance goals
• Collaborate with executive leadership on company strategy and growth initiatives

Chief Revenue Officer

• Maintain a proactive learning posture toward emerging generative AI tools and revenue technologies. Translate new AI features and platform updates into actionable, team-ready practices.
• Implement productivity-enhancing AI, exploring and implementing workflows to automate routine data entry, meeting summarization, and task tracking
• Support the SVP in developing client-facing proposals, including drafting proposal language and tailoring supporting materials to individual client needs
• Coordinate across internal teams to gather research, pricing, and scope inputs needed to bring proposals to completion
• Maintain accurate and up-to-date records of proposal activity, account details, and opportunity status in ChurnZero, ensuring the SVP has a clear and current view of the pipeline at all times
• Help move clients through the revenue cycle by tracking follow-up touchpoints, flagging stalled opportunities, and supporting the preparation of materials for renewal and expansion conversations
• Assist in developing and maintaining a library of reusable proposal templates and collateral that the broader revenue team can draw from
• Support the day-to-day administration of ChurnZero, Gravity Research's client engagement platform, including setting up new infrastructure to support our revenue team’s Chief of Staff in revenue forecasting and tracking client health
• Monitor client engagement data within ChurnZero and flag activity trends to the SVP and CRO
• Manage the SVP's calendar with a high degree of judgment and attention to client relationship dynamics, including scheduling client meetings, internal check-ins, and follow-up touchpoints across a portfolio of Fortune 500 accounts
• Coordinate client meeting logistics, including preparing agendas, tracking action items, and ensuring follow-through
• Assist the SVP in executing strategic initiatives, translating direction into organized workplans and follow-up structures
• Support the development of internal materials, briefings, and client-facing collateral as needed
• Help manage cross-functional coordination on projects, keeping timelines on track and ensuring nothing falls through the cracks

Revenue Operations Associate

• Model revenue targets and segment capacity
• Use ICP, whitespace data, and market intelligence to define superior seller territories
• Define the compensation philosophy and design role-specific incentive plans
• Collaborate with teams to develop the GTM Tech Stack Roadmap
• Produce data insights that drive specific territory actions
• Define the standard reporting cadence focusing on critical metrics

Director, GTM Strategy – Revenue Operations

• Own Tableau’s global revenue performance across new business, expansion, and renewals
• Define and execute a multi-year commercial strategy
• Drive Tableau’s unified global specialist sales motion
• Serve as the executive sponsor for Tableau’s largest customers globally
• Partner closely with Tableau Product leadership

EVP, Chief Revenue Officer

• Build and maintain dashboards and reports across the sales funnel (MQL → SQL → Opportunity → Closed Won)
• Diagnose and solve revenue challenges using data—understand why conversion drops at specific stages, how compensation changes impact velocity, what drives forecast misses
• Proactively surface revenue insights (not just respond to asks) "Here's a pipeline coverage problem emerging and here's how to fix it"
• Deliver monthly revenue insights and strategic recommendations to Sales, Marketing, and Success leadership
• Own the forecasting workflow end-to-end: design the process, support monthly forecasting cycles, conduct variance analysis (forecast vs. actuals)
• Identify why forecasts miss and recommend improvements to increase accuracy (90%+ target)
• Support board reporting and executive-level forecasting conversations
• Audit CRM regularly to identify data quality issues and gaps
• Document data standards and best practices; train Sales and Marketing teams on proper CRM usage
• Build HubSpot workflows and automation to prevent bad data from entering the system
• Drive adoption of data hygiene practices cross-functionally
• Document and standardize sales processes (qualification criteria, pipeline stages, deal progression)
• Identify inefficiencies in the revenue lifecycle and recommend improvements
• Track compensation model impact on sales performance and outcomes
• Own HubSpot configuration and optimization (custom properties, lifecycle stages, workflows, automation, integrations)
• Partner with leadership on systems improvements and tooling decisions

RevOps Analyst

• The Head of Revenue Operations for B2B is responsible for the operational integrity and strategic rigor of our sales engine.
• Reporting to the VP of Global Strategy and Operations, you will create the processes, and data-led insights that facilitate revenue growth from the B2B Commercial team.
• Material Improvement in Pipeline Management: Move beyond "reporting the numbers" to active pipeline management. Implement the mechanisms required to improve lead-to-close velocity and overall funnel health.
• Forecast Accuracy & Risk Visibility: Establish a disciplined forecasting pace. Provide leadership with early-warning visibility into revenue risks and upside opportunities through rigorous data validation.
• Sales Process Governance: Establish standardized sales stages and entry/exit criteria. Ensure the global sales team follows a consistent methodology to maintain data integrity and process repeatability.
• Planning: Partner with Sales Leadership and Finance to manage strategic annual planning, including setting sales quotas, designing sales compensation plans, and defining territory and capacity planning.
• B2B Lead for Global RevOps: Act as the primary B2B representative on the global revenue operations team. Ensure all B2B activity and reporting align with broader Commercial and Financial frameworks.
• Alignment: Manage the technical and process connections between Sales, Marketing (Lead Gen/Attribution), and Service (Post-Sales Handoffs/Retention).
• Unified Reporting: Partner with other teams to guarantee a single, accurate view of B2B performance, bridging the gap between raw CRM activity and financial outcomes.
• Roadmap Management: Oversee the B2B sales technology roadmap. Ensure tools are selected and configured to support sales efficiency and outcomes rather than adding administrative burden.
• Systems Onboarding: Define and oversee the new hire onboarding and training curriculum development.
• Change Management: Lead the implementation of new tools and process changes, ensuring high adoption through clear documentation and training.
• Vendor Management: Serve as the primary owner for all B2B sales system vendor relationships (e.g., Salesforce), ensuring value and contract compliance.
• Process Optimization: Identify and remove friction points in the sales cycle that inhibit client lifecycle management, specifically focusing on the handoffs between Marketing to Sales and Sales to Service.
• Leadership: Serve on the Operations Leadership team, and manage the B2B CRM Administrator

Head of Revenue Operations

• Accountability to optimize and grow yield
• Implements technology solutions to reduce waste, improve yield, improve controls
• Develops and implements strategic planning initiatives that maximize yield and growth potential
• Establishes short and long-term goals for teams based on key performance metrics
• Oversees processes to ensure effective optimization of revenue cycle design, and identify improvements and enhancements
• Identifies areas of improvement and create plans to resolve when performance does not meet stated goals
• Leads cross-functional workgroups and develops strong partnerships
• Ability to break down complex problems into digestible pieces and develop a robust approach to solve
• Develops and understands the associated systems and support departments that directly impact revenue cycle operations
• Drives the strategic process on internal projects within the team as well as other critical business units
• Maintains a current and thorough knowledge of related healthcare revenue operations issues and trends
• Responsible for synthesizing numerous sources of data and critical analysis and translating into specific actions
• Prepares and communicate insights, key milestones, recommendations, and summaries from analysis to executive leaders
• Prepares executive-level presentations to share with leadership

Director, Revenue Operations – ROPS

• Support day-to-day revenue operations activities across Sales, Marketing, and Customer Success
• Maintain and improve CRM data quality, reporting accuracy, and process consistency within Salesforce
• Build and maintain dashboards, reports, and recurring metrics used by Revenue Leadership and GTM teams
• Analyze pipeline health, sales activity, funnel conversion, renewals, and customer lifecycle trends to identify actionable insights
• Assist with forecasting processes and pipeline reviews by ensuring data integrity and reporting accuracy
• Support territory alignment, account assignments, and quota administration activities
• Help manage and optimize revenue systems and tools, including Salesforce and other GTM technologies
• Partner cross-functionally with Sales, Marketing, Customer Success, Finance, and Business Systems teams to support operational initiatives
• Document processes, workflows, and reporting standards to improve scalability and consistency
• Assist with deal desk administration, approvals, pricing support, and operational governance workflows
• Identify process improvement opportunities that reduce friction and improve efficiency across the revenue organization
• Support ad hoc analysis and executive reporting requests as business needs evolve

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