Director of Revenue Operations

Hey Jane

Senior Revenue Operations Manager at Hey Jane optimizing revenue cycle operations for healthcare access. Leading a team to drive financial sustainability in reproductive health services.

Posted 7/14/2026full-timeRemote • California, Colorado, Illinois, Maryland, Massachusetts, New Jersey, New York, Oregon, Washington • 🇺🇸 United StatesLead💰 $145,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare revenue cycle management, including billing compliance, denial management, and operational readiness for insurance plans. Proven ability to analyze metrics, optimize billing systems, and lead cross-functional teams to enhance operational efficiency.

Highest-signal resume keywords

Healthcare Revenue Cycle ManagementMedi-Cal/Medicaid Billing ExperienceCPT/ICD-10 CodingEHR Configuration and ManagementAnalytical Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Charge CaptureClaims SubmissionDenial ManagementPatient BillingAR CollectionsBilling and Coding ProtocolsData AnalysisKPI TrackingProcess ImprovementBilling System Configuration

Soft Skills

Excellent Communication SkillsCross-Functional CollaborationAdaptabilityResourcefulnessSolutions-Oriented

Tools & Technologies

EHR SystemsRCM ToolsAI ToolingClearinghouse Workflows

Industry Keywords

TelehealthReproductive HealthWomen's HealthMulti-State Medicaid Experience

About the role

Key responsibilities & impact

Own design and oversight of end-to-end revenue cycle operations, including charge capture, claims submission, denial management, payer follow-up, patient billing, and AR collections
Monitor and manage key revenue cycle metrics (clean claim rate, AR days, denial rate, write-off rate) and report results to leadership on a monthly cadence
Develop and document billing and coding protocols in partnership with Clinical, and ensure consistent application across all payer types
Lead denial prevention and appeals processes, tracking root causes, identifying patterns, and closing systemic gaps
Own billing compliance and operational readiness for every new insurance plan Hey Jane accepts — this role does not negotiate contracts, but ensures the infrastructure to bill under them is in place before care is delivered
Partner with Product and Engineering to evaluate RCM and AI tooling, optimize EHR and billing system configuration, including automations, reporting, and integrations
Support state expansion by operationalizing billing for new Medicaid programs and payer launches
Identify and resolve operational gaps in the revenue cycle, building scalable processes that reduce manual work and improve accuracy
Manage a team of 2-3 billing specialists

Requirements

What you’ll need

7+ years in healthcare revenue cycle or billing operations, with at least 2 years in a management or lead role
Medi-Cal/Medicaid billing experience strongly preferred; multi-state Medicaid experience a strong plus
Telehealth, reproductive health, or women's health background strongly preferred
Fluency in clearinghouse workflows, ERA/EOB reconciliation, and CPT/ICD-10 coding for reproductive and virtual care
Hands-on experience configuring and managing billing systems and EHRs; comfortable being the internal subject-matter expert
Analytical mindset with a track record of using data to identify trends, track KPIs, and drive process improvements — not just reporting numbers but acting on them
Strong cross-functional operator: able to work with Clinical, BD, Finance, Product, and Clinical Operations without needing a go-between
Excellent written and verbal communication skills; able to translate billing complexity into clear escalations, documentation, and leadership updates
Thrives in fast-paced, ambiguous environments; adaptable, resourceful, and solutions-oriented
Passion for Hey Jane’s mission and a commitment to expanding access to essential healthcare

Benefits

Comp & perks

Compensation: $145-180k + equity
Unlimited vacation
Health, dental, and vision insurance with FSA