Hey Jane

General

• Provide medication abortion care to patients via Hey Jane’s online platform
• Patients can opt for video or asynchronous appointments with a provider in order to be approved for treatment
• Prescribers are responsible for reviewing patients’ medical intake responses, communicating with them via our HIPAA-compliant messaging app or on a live video appointment, and determining if they are eligible for online medication abortion treatment
• Medications are then prescribed to a mail order pharmacy and sent directly to the patient
• Administrative tasks, patient education and support, non-urgent medical support, and follow up review will primarily be done by our nursing and patient advocate teams
• Medical prescribers will be responsible for responding to medical inquiries from patients that require further medical evaluation, as well as directing nursing staff regarding referrals and additional prescriptions, as necessary

Part-time MD, AZ License/IMLC Member State License

Revenue Operations

• Own design and oversight of end-to-end revenue cycle operations, including charge capture, claims submission, denial management, payer follow-up, patient billing, and AR collections
• Monitor and manage key revenue cycle metrics (clean claim rate, AR days, denial rate, write-off rate) and report results to leadership on a monthly cadence
• Develop and document billing and coding protocols in partnership with Clinical, and ensure consistent application across all payer types
• Lead denial prevention and appeals processes, tracking root causes, identifying patterns, and closing systemic gaps
• Own billing compliance and operational readiness for every new insurance plan Hey Jane accepts — this role does not negotiate contracts, but ensures the infrastructure to bill under them is in place before care is delivered
• Partner with Product and Engineering to evaluate RCM and AI tooling, optimize EHR and billing system configuration, including automations, reporting, and integrations
• Support state expansion by operationalizing billing for new Medicaid programs and payer launches
• Identify and resolve operational gaps in the revenue cycle, building scalable processes that reduce manual work and improve accuracy
• Manage a team of 2-3 billing specialists

Director of Revenue Operations

• Answering patient questions related to treatment, logistics, and next steps
• Troubleshooting patient concerns related to shipping, refunds, scheduling, and care coordination
• Tracking patients through their care journey and ensuring timely follow-up
• Checking, documenting, and reporting insurance eligibility information
• Maintaining accurate documentation within the EMR while adhering to HIPAA and privacy standards
• Balancing multiple priorities while staying grounded, communicative, and reliable to both patients and teammates
• This role requires a high level of accuracy and follow-through. Small details directly impact patient care. We value team members who take pride in getting things right, asking clarifying questions, and closing loops.

Patient Care Advocate

• Manage end-to-end provider licensing workflows across multiple states, including initial applications, renewals, and maintenance for all provider types (MDs, NPs, CNMs, RNs, etc.)
• Own payer enrollment processes for commercial and government payers (Medicaid, Medicare), from initial application through active status
• Maintain and update CAQH profiles for all providers
• Build and maintain accurate tracking systems to monitor license and credential expiration dates, ensuring zero lapses in provider ability to practice
• Serve as the primary liaison between clinicians, state medical/nursing boards, payers, and internal stakeholders
• Follow up persistently and proactively with external agencies and boards to move applications forward and resolve delays
• Develop and document SOPs and workflows for licensing and credentialing processes as the company scales
• Partner closely with clinical, operations, and business development teams to ensure providers are enrolled and ready to see patients on time
• Identify gaps in current processes and implement improvements to reduce administrative burden on clinicians
• Ensure compliance with licensing requirements, credentialing standards, and HIPAA requirements

Licensing and Credentialing Specialist

• Answering patient questions related to treatment, logistics, and next steps
• Troubleshooting patient concerns related to shipping, refunds, scheduling, and care coordination
• Tracking patients through their care journey and ensuring timely follow-up
• Checking, documenting, and reporting insurance eligibility information
• Maintaining accurate documentation within the EMR while adhering to HIPAA and privacy standards
• Balancing multiple priorities while staying grounded, communicative, and reliable to both patients and teammates
• This role requires a high level of accuracy and follow-through.

Patient Care Advocate, Part-time

• Provide direct clinical support to patients undergoing medication abortion
• Respond to patient’s medical questions and concerns, delivering timely triage, clinical assessment, and patient-specific nursing guidance
• Ensure every patient feels heard, supported, and cared for—providing culturally responsive, evidence-based care during moments that matter most

Telehealth Registered Nurse – Part-time

Senior Revenue Operations Manager

Bilingual

• Provide direct clinical support to patients undergoing medication abortion
• Respond to patient’s medical questions and concerns, delivering timely triage, clinical assessment, and patient-specific nursing guidance
• Ensure every patient feels heard, supported, and cared for—providing culturally responsive, evidence-based care during moments that matter most.

Telehealth Registered Nurse, Bilingual Spanish

• Provide medication abortion care to patients via Hey Jane’s online platform
• Conduct visits via video, phone or asynchronously
• Review patients’ medical intake responses
• Communicate with patients via HIPAA-compliant messaging app or during live appointments
• Determine eligibility for online medication abortion treatment
• Prescribe medications to a mail-order pharmacy or arrange local pharmacy pickup
• Respond to medical inquiries from patients requiring further evaluation
• Direct nursing staff regarding referrals and additional prescriptions as necessary