Patient Care Advocate, Part-time

Hey Jane

Patient Care Advocate at Hey Jane providing virtual health care with a focus on reproductive services. Supporting patients through their journey in a remote setting with weekend requirements.

Posted 6/24/2026part-timeRemote • California, Colorado, Illinois, Maryland, Massachusetts, New Jersey, New York, Oregon, Washington • 🇺🇸 United StatesJunior💰 $30 - $33 per hourWebsite

About the role

Key responsibilities & impact

Answering patient questions related to treatment, logistics, and next steps
Troubleshooting patient concerns related to shipping, refunds, scheduling, and care coordination
Tracking patients through their care journey and ensuring timely follow-up
Checking, documenting, and reporting insurance eligibility information
Maintaining accurate documentation within the EMR while adhering to HIPAA and privacy standards
Balancing multiple priorities while staying grounded, communicative, and reliable to both patients and teammates
This role requires a high level of accuracy and follow-through.

Requirements

What you’ll need

Healthcare background (MA, PCA, CNA, or similar clinical or patient-facing role) with 1+ years of experience in abortion care
Comfort working across both in-clinic and remote environments
Strong communication, organization, and problem-solving skills
Strong triage skills, with the ability to make sound decisions in real time
Exceptional communication skills, with the ability to deliver clear, empathetic guidance to patients in moments of stress or uncertainty
Skilled at using online tools and technology to deliver care and communicate with patients
Comfort in supporting patients with sensitive health issues, such as abortion and birth control
Ability to navigate protocols, regulatory requirements, and organizational policies related to patient care and documentation
Experience providing trauma-informed care, demonstrated through the ability to slow down, adjust tone, and meet patients with steadiness and respect during moments of crisis
Eager to engage in constant process improvement to help refine tools and operations for improved care delivery
Strong ability to prioritize competing tasks, manage time thoughtfully, and communicate proactively with teammates about progress, changes, and follow-through

Benefits

Comp & perks

Flexible work arrangements
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

EMR documentationinsurance eligibility verificationtriage skillstrauma-informed carepatient care coordinationproblem-solvingprocess improvementcare deliveryschedulingrefund processing

Soft Skills

communicationorganizationreliabilityempathytime managementprioritizationadaptabilityteam collaborationactive listeningdecision-making

Certifications

Medical Assistant (MA)Patient Care Assistant (PCA)Certified Nursing Assistant (CNA)