Program Manager

• Own and continuously evolve the PMO’s central project intake processes, managing numerous incoming workflows from business and marketing teams and ensuring each is routed and scoped with clarity
• Drive prioritization and trade-off discussions across competing initiatives, balancing senior leadership vision with working-level constraints and execution-team capacity
• Identify and implement AI-driven solutions across the work the PMO touches — brief writing and review, project roadmapping, prioritization, status tracking, and hand-offs
• Lead change management and communications as the marketing organization adopts new AI-enabled processes, tools, and ways of working — driving adoption, not just rollout
• Anticipate cross-functional dependencies and provide clear status of initiatives from working groups up to senior leadership, ensuring on-time, on-scope delivery
• Establish and track program KPIs, milestones, and success metrics, including two-sided SLAs between strategy and execution teams, with clear and actionable reporting to leadership
• Contribute to the Project Management Center of Excellence and lead retrospectives — building the playbooks, best practices, and improvements that keep our “Always On” model connected to annual planning and increase overall marketing efficiency

Senior Program Manager, Marketing PMO

• Grow and scale the WorksWith Elavon platform, driving continuous improvement across solution listings, partner content, and seller guidance to ensure high-quality enablement
• Research payment integrations (APIs, gateways, software platforms) and translate complex technical details into clear, sales-ready positioning, connectivity guidance, and use cases
• Partner with Sales, Technical Solution Consultants, and Product to support mid-market and enterprise opportunities, advising on partner selection, solution fit, and value positioning to accelerate deal progression
• Drive adoption and revenue growth of embedded partner solutions by engaging in sales cycles, delivering solution overviews, and orchestrating partner demos, webinars, and pipeline-aligned activities
• Create and deliver high-impact presentations, enablement, and internal communications to educate sellers, align teams, and engage senior stakeholders and partners
• Manage the end-to-end WorksWith content pipeline, including intake, cross-functional coordination (Marketing, Partner, Compliance, Certifications), approvals, and publishing
• Track platform usage, content performance, and field feedback to identify gaps, refine positioning, and improve effectiveness
• Serve as the primary WorksWith subject matter expert, managing inquiries and resolving issues across teams
• Operate with strong ownership and execution discipline, managing multiple priorities, removing blockers, and driving progress in ambiguous environments

Strategic Program Manager – Embedded Payments Partnerships

• Own your opportunity to support national defense by helping keep critical operations secure
• Support the Program Manager in managing program cost, schedule, performance, and contractual obligations
• Develop, maintain, and track program plans, schedules, budgets, and resource allocations across multiple workstreams
• Oversee daily program management activities, including subcontract coordination, material requests, personnel accountability, and internal tasking
• Manage and track labor, travel, ODCs, and billing inputs; ensure accuracy and timely reporting
• Prepare, monitor, and disseminate contract deliverables across Engineering, Operations, and Tech Refresh activities

Program Analyst – TS/SCI with Poly

• Requires understanding of software development life cycle (SDLC), programming concepts, and technical dependencies to make informed decisions.
• Organizes, manages, and implements projects by achieving objectives through key results.
• Champion an Agile Mindset by promoting adaptability, transparency, and continuous improvement across all project phases.
• Utilizing a Servant Leadership mindset actively supports and empowers teams by removing blockers quickly, enabling progress without unnecessary delays.
• Foster self-organizing teams by creating an environment where teams take ownership of delivery, collaborate effectively, and make decisions autonomously.
• Encourage short feedback loops and iterative development to accelerate value delivery and respond to changing business needs enabling rapid iteration.
• Understand CI/CD Principles by demonstrating familiarity with Continuous Integration and Continuous Delivery pipelines to ensure rapid, reliable deployments.
• Advocate for and leverage automated testing frameworks to maintain quality at speed.
• Demonstrate a good working knowledge of common CI/CD and DevOps tools (e.g., Jenkins, GitLab CI, Azure DevOps) and their role in enabling high-tempo delivery.
• Demonstrate a metrics-driven approach to results using indicators such as: Velocity, Burndown Charts, Cycle Time & Lead Time, Quality Metrics.
• Ensures project objectives align to overall strategic company objectives.
• Partners with IT Infrastructure, Operations, Development, and Technology teams to define and execute plans to support the deployment and scalability of solutions.
• Manages multiple large-scale projects across various portfolios successfully & simultaneously on a consistent basis.
• Develop and manage the overall financials for the project.
• Conducts cost analysis, estimating expected costs for the project.
• Analyze and control project expenses carefully through the entire project lifecycle.
• Provide monthly progress reports and financial updates.
• Review and approve vendor invoices for payment & manage vendor deliverables working with Supply Chain.
• Conducts risk assessments; reports identified risks to management; provides recommendations for mitigation of risk.
• Skilled in meeting facilitation & presentations with complex, cross functional and distributed teams.
• Drive project performance through standard tools such as Microsoft Project, Jira or Azure DevOps Boards, Confluence and Trello.
• Understanding and experience in requirements/scope management, Sprint Planning, Daily Standups, Backlog Grooming, Sprint Review/Retrospectives.
• Acts as a liaison between vendors, consultants, project team and business partners.
• Strong collaborative skills with an ability to effectively communicate with both technical teams and non-technical business users.
• Ensures project complies with any applicable federal, state, local, industry, contractual, and company regulations, standards, specifications, and best practices.
• Demonstrates the H&P company values: Actively C.A.R.E., Service Attitude, Innovative Spirit, and Teamwork.

Principal Digital Program Manager

• Lead execution of strategic projects that deliver measurable business value and ensure continuity across the portfolio
• Conduct high-level studies and analysis (trend, variance, impact) to determine scope, risks, and constraints involving product development, process improvement, and program initiatives
• Identify risk and opportunity potential; develop mitigation planning and refine business cases
• Manage change management processes; communicate decisions and best practices to stakeholders
• Act as a focal point for deviations from standard product offer ability; coordinate data collection, feasibility, and affordability reviews for non-standard offerings
• Facilitate communication between Customer Success, Sales, Product, and other internal stakeholders to support smooth business execution

Program Management Specialist – Senior

• Develop, advocate, and execute on Supply Chain transformational projects that align with the business and enterprise strategies to maximize service and cost.
• Utilize process improvement and project management principles and tools to deliver practical solutions to complex problems and achieve significant improvement results.
• Communicate and share results and “how it was done” best practices.
• Excel at technical skills associated with Six Sigma, Lean, and Project Management techniques for medium to large sized projects and/or workstreams inside of larger projects.
• Lead projects from initiation to successful/timely completion; develop and define project charters, schedules, and key milestones/deliverables.
• Anticipate and proactively manage program risks and issues that impact program progress.
• Assess change readiness and prepare plans for helping stakeholders through change.
• Successfully influence and manage at all levels of the organization.
• Passionately drive process excellence visibility and awareness across the businesses.
• Interface with IT for project-based needs.
• Report and communicate status of projects to Operations & GSC Senior staff or other appropriate leadership regularly.
• Perform supply chain and logistics functions such as material procurement, production planning, inventory control, outsourcing, vendor selection and distribution.
• Create integrated processes among internal functions (e.g., operations, purchasing and logistics) and outside suppliers.
• Plan and analyze activities related to the timely, cost-effective procurement, inventory control, planning and quality control of production materials.
• Develop, implement, and maintain policies, procedures, and material control systems to reduce costs, streamline procedures, and implement solutions.

Senior Supply Chain Program Manager

• Supporting sales, inventory and operational planning (SIOP) activities for customer premise and network engineering equipment
• Analyzing equipment forecasts to identify cost opportunities and mitigate supplier risk
• Making recommendations on inventory targets and equipment rebalancing
• Driving effective management of excess and obsolete inventory

Customer Equipment Supply Chain Program Manager

• Lead end-to-end project management for operational initiatives from intake through execution and delivery
• Coordinate across Operations, Product, Technology, Network, Finance and external stakeholders to align on scope, timelines, and deliverables
• Develop and maintain project plans, trackers, and timelines to manage milestones, dependencies, and ownership
• Drive accountability across teams to ensure work progresses as expected and deadlines are met
• Take point on managing initiatives driven by external partners and key clients, ensuring alignment across internal teams
• Proactively identify risks, gaps, and impacts to operations and drive resolution
• Act as the central coordination point across operations functions to ensure work is aligned and sequenced effectively
• Analyze operational data, project performance metrics, and trends to identify risks, gaps, and improvement opportunities
• Provide clear and consistent updates on project status, risks, and progress to leadership

Program Manager, Operations

• Manage and inspire a small, high-impact sales enablement team (2-3 direct reports)
• Lead full sales process deal reviews, live call reviews, and clinics focused on core sales skills
• Act as the North Star for qualification and deal execution
• Architect and implement a forward-thinking AI strategy
• Design and operationalize enablement programs for the entire customer journey
• Act as the primary enablement stakeholder for Product Marketing

Senior Sales Enablement Program Manager

• Overseeing, planning, and executing complex, high-impact projects from initiation to completion.
• Developing comprehensive project charters, scope documents, and resource plans.
• Conducting feasibility studies, stakeholder analyses, and risk assessments to determine project viability.
• Preparing detailed project schedules, budgets, and work plans.
• Leading multidisciplinary teams, assigning tasks, managing workloads, and monitoring performance.
• Using project management tools (e.g., MS Project, Jira, Trello) to track milestones, tasks, and deliverables.
• Ensuring timely and accurate communication of project status, risks, and key decisions to stakeholders.
• Identifying potential risks and developing mitigation strategies early in the project lifecycle.
• Proactively addressing challenges and resolving issues, escalations, and conflicts in a timely manner.
• Utilizing quantitative and qualitative data to inform decision-making and optimize project outcomes.
• Overseeing project budgets, including forecasting, tracking expenses, and reporting on variances.
• Negotiating and coordinating contracts with vendors and third-party service providers where applicable.
• Optimizing resource allocation and capacity planning to deliver projects on time and within budget.
• Establishing and maintaining strong relationships with internal and external stakeholders.
• Facilitating regular project status meetings, presentations, and executive briefings.
• Managing change requests and ensuring alignment on project scope, timelines, and costs.
• Conducting post-project reviews to identify lessons learned and best practices.
• Sharing knowledge and mentoring junior project managers, promoting consistent project management standards.
• Staying up to date with industry trends, emerging technologies, and best practices.

Project & Program Management IV

• Contribute to programs that span multiple systems, including:
• Developing of project plan and documentation as well as supporting cross functional work streams to ensure success of key business objectives
• Flagging risk identification, dependency tracking, issue identification and change management on projects and programs
• Utilizing AI tools, especially Claude and Gemini, and having a strong understanding on how to apply them to program management workflows, including synthesis, documentation, intake triage, stakeholder communications, and scalable process design.
• AI-Driven Process Design & Scale: have the ability to design and scale programs using AI tools to reduce manual work, improve consistency, and increase speed to execution
• Help identify and escalate issues across systems where ownership is distributed
• Drive cross-functional program accountability on behalf of Brand Partnerships and other commercial teams, ensuring critical deliverables are clearly owned, prioritized, and executed against business outcomes
• Support automation development of:
• Knowledge management resources
• Issue tracking and escalation workflows
• Documentation and process standardization
• Track program health, risks, and dependencies
• Ensure stakeholders have clear updates and visibility into progress
• Proactively surface blockers and support resolution
• Own the design, and continuous improvement of process & programs to support commercial goals
• Drive alignment with cross-functional team OKRs, roadmaps and prioritizations
• Assist in planning and executing go-to-market strategies for product launches and partnerships
• Track launch readiness, dependencies, and key milestones
• Partner with Brand Partnerships and Enablement teams to support execution in-market
• Create automation workflows that foster visibility across teams
• Help identify gaps in process, ownership, and alignment
• Contribute to building frameworks, trackers, and operating rhythms
• Support prioritization and coordination across multiple workstreams
• Support development of repeatable processes, templates, and tools
• Help streamline workflows and reduce manual effort
• Contribute to improving how teams collaborate and execute
• Ability to work cross-functionally with many teams and multi-tasks with a sense of urgency
• Identifying and pulling together cross-functional teams necessary to successfully launch projects & programs
• Work with cross-functional stakeholders to understand key pain points and opportunities when brought into a project or program
• Support end-to-end execution of high-impact initiatives across Commercial teams, Eversight and Brand Partnerships
• Translate business goals into clear timelines, deliverables, and execution plans
• Coordinate across cross-functional stakeholders to ensure alignment and progress

Program Manager II

• Defines and maintains program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals.
• Responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value.
• Facilitates meetings with executive management and project / program sponsors to define solutions and delivery.
• Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues.
• Performs analyses, root cause identification and development and recommendation of key work products.
• Negotiates agreements, settles disputes equitably and diffuses situations.
• Negotiates program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity.
• Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
• Adheres to governance rigor required for work efforts.
• Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Program Manager

• Develop and implement a comprehensive OSINT strategy aligned with USAA's overall security and intelligence objectives.
• Identify, procure, and manage OSINT tools, technologies, and resources, including software licenses, data subscriptions, and hardware.
• Establish robust processes and workflows for OSINT data collection, analysis, reporting, and dissemination, ensuring efficiency and accuracy.
• Ensure all OSINT activities comply with USAA's internal policies, relevant laws (e.g., FCRA, CCPA), and ethical guidelines.
• Build and maintain strong relationships with key stakeholders across various departments, effectively communicating OSINT findings and insights.
• Develop and track key performance indicators (KPIs) to measure the effectiveness of the OSINT program and report on progress to senior management.
• Stay abreast of the latest OSINT trends, technologies, and methodologies, and continuously improve the program's capabilities.
• Recruit, hire, train, and mentor a high-performing OSINT team.

OSINT Program Manager – Fraud

• Lead onboarding and activation workflows for Connected Health platforms
• Drive initiatives that reduce activation timelines, improve customer time-to-value, and support sustained post-activation engagement.
• Capture and communicate site-specific learnings, onboarding challenges, and adoption insights back to the Core Team to continuously improve customer access and activation success.
• Drive platform adoption and utilization through proactive customer engagement, workflow integration, educational support, and targeted follow-up initiatives.
• Monitor utilization trends and engagement metrics to identify growth opportunities, support active accounts, and help recover at-risk or low-utilization customers.
• Support customer and field training initiatives to improve product knowledge, workflow adoption, and long-term customer engagement.
• Serve as the primary Connected Health operational partner for Sales and FTC teams to support customer deployment, onboarding, and ongoing engagement.
• Build scalable playbooks, workflows, and enablement materials that support consistent field execution and reduce operational burden tied to onboarding and troubleshooting activities.
• Analyze platform usage trends and customer engagement data to identify insights, risks, and opportunities for commercial growth.

Customer Success Program Manager – Neuromodulation

• Lead large, strategic, and highly complex programs that span multiple functions, business units, and geographic regions, delivering outcomes that drive significant business impact.
• Develop and maintain integrated program charters, roadmaps, and execution plans, including scope, milestones, resource forecasts, dependencies, and critical path activities.
• Establish and lead program governance processes, including status reporting, risk and issue management, decision-making forums, and change control, while providing clear recommendations to senior leadership.
• Proactively identify, assess, and mitigate program risks and issues; manage scope changes and competing priorities in alignment with business objectives and PMO standards.
• Influence, align, and lead cross-functional and matrixed teams to achieve program objectives, fostering accountability, collaboration, and high-performance execution.
• Manage program budgets and financial performance, supporting business case development, investment planning, and benefit realization tracking for major initiatives.
• Drive stakeholder engagement and communication strategies, ensuring alignment, transparency, and effective decision-making across all levels of the organization.
• Champion program management best practices and continuous improvement initiatives, leveraging lessons learned, metrics, and process enhancements to improve execution efficiency and organizational effectiveness.

Senior PD Program Manager – CST

• Define and implement the EU MDR Globalization strategy aligned with regulatory requirements and business priorities
• Establish governance structures, decision frameworks, and operating mechanisms to support effective program execution
• Ensure alignment and coordination across MDR program workstreams
• Lead and develop a team responsible for key MDR transition workstreams, ensuring alignment, accountability, and coordinated execution across the program
• Drive alignment across cross-functional teams and manage interdependencies across program workstreams
• Provide coaching and leadership to strengthen program management practices across the team
• Develop and maintain integrated program plans including milestones, dependencies, and risk mitigation strategies
• Monitor program progress and proactively address risks, issues, and constraints
• Provide clear recommendations on prioritization, trade-offs, and execution adjustments as conditions evolve
• Lead multi-year resource planning including staffing, tools, and operational capabilities
• Manage program budgets and track financial performance against program plans
• Partner with cross-functional leaders to maintain alignment on program priorities and regulatory commitments
• Provide clear, consistent program reporting including dashboards, risks, and leadership updates
• Define and monitor key performance indicators to assess program health and execution effectiveness
• Identify opportunities to simplify processes, improve scalability, and strengthen program governance

Senior PD Program Manager – EU MDR Leader

• Develop comprehensive project charters, scope documents, and resource plans
• Conduct feasibility studies, stakeholder analyses, and risk assessments to determine project viability
• Prepare detailed project schedules, budgets, and work plans
• Lead multidisciplinary teams, assigning tasks, managing workloads, and monitoring performance
• Use project management tools (e.g., MS Project, Jira, Trello) to track milestones, tasks, and deliverables
• Ensure timely and accurate communication of project status, risks, and key decisions to stakeholders
• Identify potential risks and develop mitigation strategies early in the project lifecycle
• Proactively address challenges and resolve issues, escalations, and conflicts in a timely manner
• Oversee project budgets, including forecasting, tracking expenses, and reporting on variances
• Negotiate and coordinate contracts with vendors and third-party service providers where applicable
• Optimize resource allocation and capacity planning to deliver projects on time and within budget
• Establish and maintain strong relationships with internal and external stakeholders
• Facilitate regular project status meetings, presentations, and executive briefings
• Manage change requests and ensure alignment on project scope, timelines, and costs
• Conduct post-project reviews to identify lessons learned and best practices
• Share knowledge and mentor junior project managers, promoting consistent project management standards
• Stay up to date with industry trends, emerging technologies, and best practices

Project and Program Manager IV

• Define and implement the EU MDR Globalization strategy aligned with regulatory requirements and business priorities.
• Establish governance structures, decision frameworks, and operating mechanisms to support effective program execution.
• Ensure alignment and coordination across MDR program workstreams.
• Lead and develop a team responsible for key MDR transition workstreams, ensuring alignment, accountability, and coordinated execution across the program.
• Drive alignment across cross-functional teams and manage interdependencies across program workstreams.
• Develop and maintain integrated program plans including milestones, dependencies, and risk mitigation strategies.
• Monitor program progress and proactively address risks, issues, and constraints.
• Manage program budgets and track financial performance against program plans.
• Partner with cross-functional leaders to maintain alignment on program priorities and regulatory commitments.
• Define and monitor key performance indicators to assess program health and execution effectiveness.

• Lead category strategy development and execution
• Negotiate and manage supplier contracts
• Build and maintain strong supplier relationships
• Develop and execute a robust cost-reduction pipeline
• Analyze markets, quotations, and supplier capabilities
• Leverage data, metrics, and business intelligence to optimize sourcing decisions
• Serve as a strategic advocate for the Supply Management function
• Define and manage winning category strategies and approaches with suppliers

Strategic Sourcing Program Manager – Electronic Assemblies

• Lead the maintenance and evolution of the National Safety Standards (NSS) that apply to the OB system in the US
• Oversee and support Schools in meeting OBUSA Safety Objectives and the NSS, so Schools have clear expectations, actionable feedback, and support for continuous improvement
• Lead the review of School safety performance during Charter Reviews and monitor compliance with the NSS throughout the OB system in the US
• Consult with Schools regarding the efficacy of their safety management systems
• Analyze and identify safety trends in order to establish avoidance and mitigation plans for the OB system in the US, translating findings into actionable recommendations that strengthen mitigation and decision-making
• Chair the National Safety Directors Committee (NSDC), convening periodic calls and coordinating the annual NSDC conference to strengthen alignment, share leading practices, and advance system-wide safety learning
• Work with the Chair of the Safety Committee of the OBUSA Board (SCB) to prepare the agenda for quarterly SCB calls and bi-annual calls with the School Safety Committee Chairs
• Represent safety on the Board Risk Management Committee
• Supervise the Safety and Program Manager.
• Lead the OBUSA Crisis Response Team and assist in the management of OBUSA resources during critical incidents
• Support incident response at Schools, and interface with the crisis communication consultant as required
• Lead the development and maintenance of OBUSA’s incident investigation methodology and procedures
• Work with Schools and OBUSA Risk Management Counsel to provide oversight of significant incidents
• Lead incident investigations in collaboration with individual Schools as required
• Review and approve New Program Plans, ensuring appropriate risk management procedures and alignment with our mission and Theory of Change (TOC)
• Support the administration and implementation of nationally aligned program models throughout the OB system in the US
• Support access and belonging principles across the student course experience, including program admissions and safety, to expand participation, strengthen belonging, and improve outcomes for marginalized and underrepresented groups.

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