Product Operations

• Coordinate and lead multidisciplinary teams;
• Responsible for contributing to employee development, encouraging ownership in their careers;
• Pursue business generation and insurance-focused solutions by aligning with the institution's strategy;
• Monitor market trends and best practices to drive the evolution of our OKRs;
• Operational health: Work with indicators and metrics, converting them into actionable insights for decision-making.

Product Operations Coordination - Insurance

• Coordinate and lead multidisciplinary teams
• Responsible for contributing to employee development, encouraging ownership and proactivity in their careers
• Drive business generation and insurance-focused solutions aligned with the institution's strategy
• Monitor market trends and best practices to evolve our OKRs
• Operational health: work with indicators and metrics, turning them into actionable insights for decision-making.

Coordinator of Product Operations – Insurance

• Realizar a análise documental dos processos de concessão de crédito de Consórcios
• Prestar atendimento às cooperativas referente ao tratamento das críticas e ajustes a serem realizados nos processos, visando a correta orientação quanto aos acertos procedimentais
• Realizar treinamentos para as cooperativas referentes aos processos da concessão
• Realizar o acompanhamento de indicadores da operação e, sempre que necessário, atuar de forma proativa para atingimento dos respectivos norteadores
• Indicar soluções aos problemas reportados pelas cooperativas ou áreas internas, a fim de mitigar os reflexos aos usuários dos serviços

Analista de Operações de Produtos JR – Foco em Consórcio de Imóveis

• Perform allocation of guarantor fund products;
• Analyze and maintain stop-loss indicators;
• Execute honor-related processes (processes involving payments/fulfillment of obligations);
• Propose solutions to issues reported by Cooperatives or internal areas to mitigate impacts on service users;
• Participate in analysis of quality incidents and propose improvements;
• Understand the business, seeking continuous improvement in product performance;
• Operations control;
• Respond to cooperatives' requests;
• Provide support and work collaboratively in teams;
• Monitor performance indicators;
• Liaise with cooperatives and other Sicredi areas when necessary to provide support and training;
• Prepare and maintain manuals, as well as presentations to support and defend ideas.

Product Operations Analyst – Focus on Structured Credit

• Liderar o processo de expansão assistida do produto em novas operadoras e prestadores.
• Liderar a máquina operacional do Copilot dentro de cada cliente (interação diária com auditoras da operadora, prestadores e time de faturamento).
• Quality Assurance: Avaliar efetividade da IA no Copilot, e conduzir sessões de discussão técnicas com clientes.
• Mapear oportunidades de novas inteligências.
• Product Feedback : Traduzir dores do dia a dia da auditoria para o roadmap de produto, ajudando a evoluir a estratégia

Product Ops Health – Copilot

• Perform product homologations and integrations for our members, ensuring they meet quality and functionality requirements;
• Provide technical support and guidance to members during the integration process, ensuring a smooth and effective experience with Sicredi products;
• Continuously seek opportunities to improve team processes and workflows;
• Provide support through communication channels (email, phone, WhatsApp), ensuring issue resolution and customer satisfaction;

Junior Product Operations Analyst – PJ Tech Focus

• Structure and maintain dashboards in Metabase to track KPIs for each product area
• Configure events and funnels in Mixpanel in partnership with the data team
• Create reusable analysis templates for discovery and post-launch validation
• Ensure every feature released to production has tracking instrumentation before launch
• Act as the operational point of contact with the data team for prioritizing product analytics requests
• Define and maintain Jira usage standards: issue types, required fields, workflows, and boards per product area
• Document discovery and delivery processes, keeping team knowledge up to date and accessible
• Periodically audit Jira health and propose improvements to workflows
• Support the PM in progress visibility and in generating reports for stakeholders
• Create and maintain product documentation standards (PRDs, retrospectives, decision logs)
• Prepare exploratory analyses that provide input for PO prioritization
• Build benchmarks of user behavior prior to new initiatives
• Monitor experiment and launch results, producing executive summaries for the team
• Identify signs of opportunity or risk in the data and proactively raise them with the PM and POs.

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