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Product Operations Coordination – Focus on Credit Recovery
SicrediCoordination of Product Operations focused on Credit Recovery at Sicredi. Developing processes and facilitating collaborations between business, operation, and technology teams while ensuring efficiency.
About the role
Key responsibilities & impact- Lead and advance Credit Recovery operations, focusing on:
- - Collections and out-of-court recovery;
- - Management and monitoring of the area’s operational processes;
- - Management of non-financial assets held for sale (AMV);
- - Structuring and monitoring of portfolio assignments/cessions.
- Design and optimize operational processes, promoting:
- - Standardization and scalability;
- - Automation of workflows and increased efficiency;
- - Continuous improvement based on data.
- Act as a bridge between business, technology and operations teams, ensuring:
- - Translation of business needs into operational and system solutions;
- - Prioritization of initiatives with an impact-driven focus.
- Lead strategic initiatives to evolve the recovery model, including:
- - Adoption of new tools and technologies;
- - Structuring of new operational models;
- Develop and engage the team, promoting:
- - A collaborative, high-performance environment;
- - Technical and behavioral development;
- - A culture of ownership and continuous improvement.
Requirements
What you’ll need- Preferred experience in Credit Recovery, Collections or related areas
- Experience with structured operations and process management
- Strong analytical skills and a data-driven mindset
- Experience working cross-functionally (business + operations + technology)
- Knowledge of performance indicators and KPI-driven management
- Ability to lead teams and manage multiple agendas simultaneously
- Ability to communicate with diverse audiences (operational to executive)
Benefits
Comp & perks- Fixed 14th and 15th salaries
- Profit-sharing (based on seniority)
- Health and dental plans without co-pay
- Wellness programs via Wellhub (formerly Gympass): nutrition, psychology, occupational health, massage, running groups and local gym access
- Meal and food vouchers (VA/VR) – flexible percentage allocation on VA/VR cards, no co-pay
- Enhanced maternity and paternity leave
- Childcare or nanny allowance for children up to 6 years and 11 months
- Support for children with disabilities, with no age limit
- Life insurance
- Private pension plan up to 8% of salary
- Training platform – Sicredi Aprende, offering a variety of courses
- 40-hour workweek – using a time bank system
- Remote work allowance (except for positions that are 100% on-site)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Credit RecoveryCollectionsOperational Processes ManagementPortfolio AssignmentsData AnalysisKPI ManagementProcess OptimizationWorkflow AutomationPerformance Indicators
Soft Skills
Analytical SkillsCross-Functional CollaborationTeam LeadershipCommunication SkillsProblem SolvingContinuous ImprovementHigh-Performance Environment PromotionStakeholder EngagementAdaptability