Mid-level Product Operations Analyst – Focus on Pix

Sicredi

Analista de Operações integrando equipe de Pagamentos Instantâneos, atuando na sustentação do produto e suporte aos associados e áreas internas.

Posted 6/30/2026full-timePorto Alegre • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in incident resolution, process automation, and operational monitoring, with a strong foundation in SQL and agile methodologies. Capable of training stakeholders and creating documentation to support operational improvements.

Highest-signal resume keywords

SQL DevelopmentProcess AutomationAgile MethodologiesIncident ResolutionEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLDML ScriptingProgramming LogicProcess AutomationData AnalysisREST APIsLog AnalysisExcel ProficiencyRelational DatabasesNon-Relational Databases

Soft Skills

Clear CommunicationProactivityAgilityProblem-SolvingStakeholder Training

Tools & Technologies

JiraGraylogDynatrace

Industry Keywords

Integration SupportOperational KPIsIncident ManagementTeam CeremoniesOn-Call Support

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Support and resolve incidents during integration with the Pix receiving API
Monitor operations and related KPIs
Identify and advocate opportunities for improvement
Advocate for the prioritization of incidents and problems
Automate operational processes
Troubleshoot and resolve incidents
Train different stakeholders on operational topics
Create manuals and presentations to support and present proposals
Participate in team ceremonies
Provide on-call support

Requirements

What you’ll need

Bachelor's degree in a related field (e.g., Business Administration, Accounting, Information Technology)
Understanding of programming logic
Proficiency with spreadsheets (Excel)
Knowledge of SQL and ability to develop DML scripts
Experience with process automation
Familiarity with agile methodologies
Experience with Jira
Basic knowledge of REST APIs
Understanding of relational and non-relational databases
Experience analyzing logs to identify issues (experience with Graylog and Dynatrace is a plus)
Experience in production/support operations
Clear and effective communication
Agility and accuracy in resolving critical issues
Proactivity and the ability to anticipate risks

Benefits

Comp & perks

Fixed 14th and 15th salaries (extra annual payments)
Profit-sharing (dependent on seniority)
Health and Dental insurance with no co-pay
Wellness programs via Wellhub (formerly Gympass): Nutrition, Psychology, Occupational health, Massage, running group, and local gym
Meal and Food Vouchers with flexible allocation between VA/VR cards, no co-pay
Extended maternity and paternity leave
Childcare or nanny assistance for children up to 6 years and 11 months
Assistance for children with disabilities, no age limit
Life insurance
Private pension plan contribution up to 8% of salary
Training platform (Sicredi Aprende) with a variety of courses
40-hour workweek — using a time bank system
Telework allowance (except for positions that require 100% on-site presence)