Operations

• Supervises billing leadership and staff, including hiring, training new team members, performance evaluation, workload allocation, and professional development.
• Serves as the department’s subject matter expert on coding and billing processes.
• Serves as the subject matter expert for each project’s clearinghouse and advises best practices within the client’s clearinghouse.
• Responsible for reviewing improvements with clients pertaining to billing and DNFB recommendations.
• Responsible for reviewing, advising, and building clearinghouse edits and bridge routines to ensure industry standard clean claim rates.
• Ensure compliance with HIPAA, State, and Federal laws and guidelines among team members.
• Implement audit and productivity standards to uphold compliance across the billing teams.
• Ensure leadership teams are informed proactively pertaining to client billing issues and opportunities; attend client meetings as needed for explanations.
• Strive to meet or exceed all KPIs and goals.
• Coach and mentor supervisors when employees do not meet expectations.
• Design, implement, and maintain billing best practice workflows and policies.
• Foster teamwork and a positive working environment.
• Support supervisors with team member payroll accuracy and approvals as needed.
• Participate in client or internal meetings as requested.
• Complete all assigned projects promptly.
• Perform other related duties as needed.

Operations Manager – Billing

• Directs and coordinates activities of operational production department(s) in processing materials or manufacturing products.
• Design, coordinate, & directs activities of the plant towards exceeding of established goals.
• Review and analyze various reports and evaluate all production personnel.
• Establish and enforce all safety measures and ensure compliance.
• Ensure all production goals are met and coordinate production activities accordingly.
• Confer with customers and representatives of associated industries to enhance services.
• Develop plans for efficient use of materials and personnel.
• Review production costs and product quality to maintain profitable operations
• Manage the overall functionality of all plant production equipment
• Initiate employee development for success

Operations Manager

• Sift through customer emails and ServiceNow tickets to proactively flag potential complaints and systemic issues within the payments ecosystem.
• Devise, build, or utilize AI automation flows to streamline this intake and deep root cause analysis process.
• Perform hands-on remediation work and drive comprehensive forward-moving plans.
• Engage in active discussions with cross-functional stakeholders to negotiate the best possible outcomes for the business and the customer.
• Log identified anomalies into our Governance, Risk, and Compliance (GRC) application or translate systemic problems into quantified business cases (calculating $ value and business impact) for product improvement prioritization.
• Access and analyze complaint data to glean actionable insights.
• Audit and evaluate our current client engagement and intake tools.
• Lead and own the oversight of process improvement work.

Principal Associate, Process Manager – Client Engagement, Issue Resolution

• Responsible for ensuring appropriate Case Coordinator coverage at all provider sites within their assigned geographical area
• Provide an excellent level of supervision and operational oversight of assigned Case Coordinator team
• Provide guidance and technical assistance related to Case Coordinator duties and ensure all related tasks are completed efficiently and in compliance with program policies and procedures and a high standard of care related to the safe and timely release of unaccompanied children and all related recommendations
• Conduct regular site visits at provider sites as part Case Coordinator oversight
• Service as the primary point of contact for government and care provider staff at care provider sites in geographic area of assignment
• Enables appropriate elevation of individual case issues to ORR staff related to clinical, safety and well-being issues for behavioral/mental health, physical health, juvenile justice concerns, and other specialized needs which affect provision of services, appropriateness of placement, and/or the safe and timely release of unaccompanied children
• Elevate operational concerns to ICF project leadership
• Other duties related to case coordination goals for unaccompanied children’s safe and timely release and related ORR needs.

Direct Operations Case Coordinator

• Partner across EPMO functions and key stakeholders to ensure alignment between reporting, tooling, templates, and operational workflows, serving as the primary integrator of people, process, and content across the team.
• Engage stakeholders proactively to surface needs, gather input, and build consensus around content standards, process improvements, and governance decisions.
• Lead the design, build, and ongoing governance of the EPMO knowledge management ecosystem, including SharePoint site architecture, Teams workspace organization, and file standardization, establishing clear standards for where information lives, how it is structured, and how it is maintained.
• Own and curate the EPMO Resource Library as the authoritative steward of all templates, process guides, and reference materials, ensuring content reflects current industry best practices and organizational standards.
• Establish a regular content audit cadence to retire outdated materials, surface gaps, and continuously improve the quality and usability of the EPMO knowledge base.
• Build a repeatable lessons-learned and retrospective framework that captures institutional knowledge across the project portfolio, supporting long-term organizational maturity.
• Serve as a change enablement partner improving consistent application of the corporate change management framework within EPMO projects, enhancing supporting documentation, governance frameworks, and communication tools that prepare the organization for successful change implementation resulting from EPMO-led initiatives.
• Translate complex project and operational processes into clear, executive-ready visual narratives, including process maps and workflow diagrams that make EPMO operations accessible to business stakeholders at all levels.
• Develop executive storytelling assets that frame EPMO performance, portfolio health, and operational improvements in terms of business value and strategic impact.
• Build and maintain an EPMO communications rhythm, including contributions to leadership presentations, monthly town halls, team recognition programming, and portfolio highlight content.
• Other duties as assigned.

Lead, EPMO Operations – Enablement

• Manage successful Retail execution of McCormick and Regional initiatives through broker sales teams leading to the achievement of regional sales and profit objectives.
• Training sales managers and 3rd party managers on execution of retail activities within the assigned geographies.
• Train and educate broker retail and 3rd party managers within assigned geographies on McCormick products, policies and expectations dealing with retail in-store execution.
• Broker Retail Management - lead on management or broker calls assigned/made, new items speed to shelf and merchandising activities performed.
• Lead sales voice to the broker on retail execution, measurement and improvement.
• Serve as the primary communication source with and to broker and other 3rd party retail field managers (and local management) regarding what McCormick’s expectations are for store coverage, retail call content, section merchandising standards, new item speed to shelf and competitive activities reporting.
• Analyzing brokers activities completed on calls assigned / made, new items speed to shelf and merchandising activities performed.
• Regular Retail Training store calls, expectations, plan of broker and 3rd party management and sales teams on in-store execution.
• Retail Planning - Broker and McCormick direct sales - effectively communicates retail expectation, execution and results at the Regional VP, Director and Manager level.
• Lead planning and execution of quarterly retail broker meetings and presentation development.
• Plan, coordinate and execute regular retail coverage team meetings with broker and 3rd party providers: designed to maintain appropriate seasonal focus on all McCormick’s portfolio of lines and products motivate and inspire retail coverage teams to deliver constantly improving sales results in stores
• Retail quarterly Audits - responsible for planning audits and market audit tours.
• Conduct regular retail store audits (and coordinate market audit blitz programs as directed): to stay current on changing market, customer and competitive conditions as to be a resource for marketing, sales and promotional planning to insure broker and other 3rd party providers clearly understand current objectives, are focused on delivering expected in-store results to adjust retail call coverage focus as needed
• Retail management oversees the retail execution of McCormick programs .
• Identifies retail opportunities to increase sales.
• Assists the Director of Retail Operations and Training to identify retail gaps and opportunities for improved business results.

Retail Operations Manager

• Lead strategy development and implementation of enterprise sustainable operations strategy
• Manage sustainable operations projects and investment portfolio
• Develop plans to achieve sustainable operations goals on time in partnership with the business
• Lead company strategy for renewable energy usage and resource efficiency improvements in operations
• Develop and lead company initiatives to engage employees and provide resources for sustainability initiatives
• Deliver enterprise environmental data to support target performance
• Partner cross-functionally to evaluate and address energy-related policies

Senior Manager – Sustainable Operations

• Manage the end-to-end implementation process for Treasury Management accounts
• Provide product implementation support and training to clients
• Develop a customized plan for each client and direct junior resources and required internal partners
• Act as a central point of contact for the client throughout the implementation process
• Facilitate pre-implementation kickoff & post sale call with the client
• Conduct new client training
• Maintain a current portfolio of client implementations

Senior Associate, Process Manager – Treasury Management Implementation

• Provide end-to-end logistical support for Leadership and Competency learning portfolios
• Ensure seamless execution of both virtual and in-person learning events
• Lead the technical execution of virtual sessions, manage Zoom/Teams recordings, coordinate room reservations and setups
• Support signature events such as in-person sessions, alumni events, and graduations
• Maintain program calendars and mailboxes, assist with vendor management including Purchase Orders and contract coordination
• Maintain internal resources and assist in learning session build within the LMS

Senior Associate, Learning Operations – Program Execution

• Oversee the daily intake, setup, and validation of fee billing forms
• Ensure timely and accurate fee mapping for transactions
• Reconcile daily outputs against internal pricing schedules and partner contracts to ensure billing integrity
• Drive continuous improvement in billing accuracy, cycle time, and audit readiness
• Collaborate with internal teams to ensure fee setups align with contractual terms
• Serve as the escalation point for complex billing discrepancies and pricing exceptions
• Maintain audit-ready documentation for all fee setups
• Provide day-to-day guidance to junior analysts and contractors, reviewing their setups and offering coaching on fee standards and billing logic
• Lead knowledge-sharing sessions and contribute to desk procedures and SOPs

Principal Process Manager – Fee Billing

• Oversee the end-to-end configuration, validation, and freeze of recurring monthly billing processes
• Manage the monthly reconciliation close process
• Create and validate processes
• Design and produce metrics used to measure efficiency and effectiveness
• Drive process improvements aligned with desired customer outcomes
• Analyze, identify, and correct data issues with systems used or owned by a department
• Provide subject matter expertise on processes when representing the department in projects and other meetings
• Manage and lead a team of associates

Process Manager, Monthly Billing

• Creating and validating processes
• Own the end-to-end design, execution, governance, and optimization of complex reward, volume-based incentive, and rebate calculation workflows for automated and manual incentives.
• Designing and producing metrics used to measure efficiency and effectiveness
• Driving process improvements aligned with desired customer outcomes
• Analyzing, identifying, and correcting data issues with systems used or owned by a department
• Providing subject matter expertise on processes when representing the department in projects and other meetings
• Managing and leading a team of associates

Process Manager, Incentive Manager

• Own the strategic governance, execution, and final validation of end-to-end billing for the Discover Debit network.
• Collect, analyze and measure process data for reporting to senior leadership and executives.
• Resolve complex problems or transactions, interpreting against policies and guidelines.
• Maintain formal process documents and project reports.
• Collaborate on larger initiatives and represent department interests.
• Coach and train junior PM levels on processes and performance targets.

Senior Associate, Process Manager – Debt Billing

• Oversee the daily intake, setup, and validation of fee billing forms
• Ensure timely and accurate fee mapping for transactions
• Reconcile daily outputs against internal pricing schedules and partner contracts to ensure billing integrity
• Drive continuous improvement in billing accuracy, cycle time, and audit readiness
• Collaborate with internal teams to ensure fee setups align with contractual terms
• Maintain audit-ready documentation for all fee setups
• Provide day-to-day guidance to junior analysts and contractors

Process Manager, Fee Billing

• Safely operate commercial motor vehicles for local pick-up and delivery
• Conduct warehouse operations including shipping, receiving, and quality control
• Verify shipment paperwork and perform loading/unloading tasks
• Maintain safety compliance and adhere to company policies

Driver, Operations – Overnights

• Lead the development of the team, from directors to registered nurses.
• Inspire your team to join you in the quest to provide high quality patient care.
• Develop and implement strategic initiatives that maximize clinical outcomes and growth.
• Address top growth priorities by completing due diligence on expansions.
• Cultivate hospital relationships to generate additional partnerships.
• Manage contract agreements and negotiate pricing.

Division Vice President – Inpatient Operations

• Work together with Controls engineering to prioritize and coordinate the resolution of critical UI, stability, and interoperability issues affecting data center operations.
• Lead operational cleanup at live sites, including nuisance alarm reduction, disabled point remediation, and restoration of a usable monitoring baseline.
• Collaborate with engineering and operations to establish and uphold a consistent Controls version and configuration baseline, including setpoints, thresholds, and alarm defaults.
• Help establish naming standards, topology mapping methods, and configuration governance to ensure consistency across sites.
• Own the development and delivery of training, documentation, and knowledge transfer for data center operators and FOC teams using the Controls system.
• Support the planning and rollout of integrations between Controls and key infrastructure tools (asset, power, and monitoring systems), focusing on operational value and adoption.
• Define and track key operational metrics, such as incident response times, alarm quality, and configuration compliance, and drive continuous improvement.

Data Center Operations Controls Engineer

• Develop and execute the IT operations and user experience strategies to ensure service availability, reliability, and scalability across classified and unclassified environments
• Define and monitor operational KPIs, SLAs, and Experience Level Agreements (XLAs) to track and enhance service performance and user satisfaction
• Establish and maintain runbooks, operational playbooks, and standardized operating procedures to ensure consistent and efficient operations.
• Drive a customer-centric IT culture focused on service excellence and operational efficiency
• Oversee enterprise-wide incident management, including escalation, communication, root cause analysis, and recovery efforts
• Oversee problem management processes to identify systemic issues and eliminate recurring failures
• Manage the change management process in partnership with Application Development, Infrastructure, and Security teams to balance speed and risk mitigation
• Ensure consistent adherence to ITIL-based service management practices, driving continuous improvement initiatives.
• Collaborate with infrastructure and cloud teams to maintain high availability, reliability, and scalability of IT systems
• Leverage operational data, automation, and analytics to eliminate root causes and improve service resilience
• Manage the enterprise service desk function, ensuring fast resolution times, high-quality support, and positive user experiences
• Drive initiatives to enhance quality of service, self-service capabilities, automation, and ticket reduction
• Align service desk operations with end-user platforms (e.g., endpoint engineering, identity, and collaboration tools) for seamless user support
• Improve service turnaround times, quality, and customer satisfaction metrics across all support channels
• Partner with Stakeholder Partners to align IT operations with mission and business priorities
• Collaborate with Application Development, Infrastructure, and Security teams to support deployments, upgrades, and platform changes
• Coordinate with data management teams to ensure operational readiness and support for analytics platforms, data pipelines, and mission-critical services
• Ensure operational compliance with NIST, CMMC, and corporate governance frameworks
• Participate in OCIO governance forums, contributing to strategy, alignment, and operational planning
• Identify and mitigate operational risks, ensuring regulatory and corporate compliance for classified and unclassified environments.
• Maintain documentation, controls, and evidence to support audits and meet internal and external regulatory requirements.
• Lead and mentor a team of IT operations, service desk, vendor management professionals across multiple locations
• Foster a culture of accountability, reliability, and continuous improvement within the team
• Develop training, certification, and career development plans to build a high-performing workforce
• Oversee vendor and managed service provider relationships, ensuring cost-effectiveness, performance, and value delivery
• Manage budgets, resource allocation, and co-sourcing arrangements to optimize operational efficiency
• Support organizational growth and productivity improvements by continuously evaluating and enhancing IT infrastructure and operations
• Drive innovation through data-driven insights, automation, and continuous improvement initiatives
• Deliver measurable value through operational excellence, cost optimization, and exceptional user experiences

Principal Director, Service Operations

• Lead approximately 13 dialysis centers with total P&L accountability
• Provide strategic and tactical leadership and direction to field management of assigned facilities
• Identify and develop strategic growth opportunities
• Monitor division performance and work closely with Divisional Vice President or SVP
• Develop and execute strategic operating plans and goals for assigned division facilities
• Manage financial and revenue growth, operations, and labor management, contract management, and clinical outcomes
• Maintain awareness and knowledge of competition; proactively assess related SWOT
• Work at a community-focused company that honors and rewards teammates for living DaVita's core values.

Regional Operations Director

• Develop and implement operational strategies and programs to support Jabil's growth objectives within the US market
• Lead cross-functional teams in identifying, analyzing, and resolving complex operational challenges
• Drive continuous improvement initiatives using Lean, Six Sigma, and other methodologies
• Collaborate with business development, sales, and site leadership to translate growth opportunities into actionable operational plans
• Manage project portfolios, including scope definition, resource allocation, timeline management, and budget control
• Conduct thorough operational assessments and audits to identify areas for improvement
• Develop and deliver training programs for operational teams on new processes, tools, and best practices
• Monitor key performance indicators (KPIs) and report on the effectiveness of operational development initiatives
• Act as a subject matter expert in manufacturing operations, supply chain, and logistics
• Foster a culture of operational excellence and continuous improvement throughout the US organization

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