Operations

• Proactively research and identify new marketplace supplier candidates across target categories, using competitive analysis, industry resources, and internal category gaps as inputs
• Conduct initial outreach to prospective suppliers, articulate SupplyHouse’s marketplace value proposition, and manage the early-stage relationship through qualification
• Coordinate with Category Management to prioritize and schedule new supplier conversations, ensuring alignment with category strategy before advancing candidates
• Own the end-to-end onboarding process for approved suppliers, including agreement coordination, contract administration, data requirements communication, and timeline management
• Lead technical feed setup and validation for new suppliers—mapping product data, verifying feed accuracy, and resolving data quality issues prior to go-live
• Train new suppliers on SupplyHouse’s systems, data standards, and operational requirements, ensuring they are set up for long-term success on the platform
• Serve as the primary point of contact for new suppliers through the onboarding period, troubleshooting issues and maintaining momentum to hit go-live milestones
• Document onboarding processes and maintain SOPs to ensure consistent, repeatable execution as the supplier base grows
• Develop and maintain claims, warranty, and returns processes for marketplace suppliers, ensuring clear guidelines and consistent execution across the supplier base
• Monitor post-launch supplier performance and flag issues with service levels, data quality, or accounting discrepancies for resolution
• Review weekly feeds for new item suggestions and coordinate with Category Management on additions
• Research competitor listings to identify opportunities for improvement in content, imagery, and positioning
• Conduct image audits and data cleanup including attribute and filter updates on new brand
• Own SOP creation and ongoing maintenance for marketplace operational workflows
• Test and document new marketplace features and platform capabilities within the supplier dashboards
• Execute ad hoc operational projects including data cleanup, content audits, and cross-system reconciliation
• Coordinate cross-functionally with Merchandising, Pricing, and Supply Chain teams to resolve issues and support execution
• Respond to basic marketplace customer inquiries escalated from Customer Service or order fulfillment, and review processed returns to identify trends
• Reconcile discrepancies between freight and non-freight shipping methods and partner with Product Catalog to update item dimensions as needed
• Monitor out-of-stock items and communicate gaps to the Merchandising team; support price update processes to maintain alignment between SupplyHouse and supplier pricing

Marketplace Operations Manager

• support planning, analysis, and performance management of Arlington County’s transit services.
• collaborate with planners, operations staff, and external stakeholders to analyze service performance;
• develop data‑informed recommendations;
• support initiatives that improve transit reliability, efficiency, and customer experience.

Transit Service and Operations Analyst

• The Operations Manager reports directly to the Vice President of Learner Development.
• You will be the primary execution partner to the Sr. Director of Product Operations, promoting program operations, managing Learner Development Team (LDT) resource allocation, and managing learner experience and pilot logistics.
• You will focus on project management, capacity planning, process tracking, and operational coordination
• Prepare operational reports and dashboards for MAS leadership review and presentation.
• Be a first contact for operational coordination questions across the MAS team.
• Manage resource planning, priority negotiation, and milestone timeline tracking execution for the LDT team.
• Track LDT workstream progress by managing cross-functional reporting and visibility.
• Provide cross-functional visibility into LDT capacity and availability.

Operations Manager, Matter and Space

• Manage end-to-end campaign activation and execution across paid media channels.
• Ensure campaigns are launched accurately, on schedule, and aligned with media plans, targeting requirements, and business objectives.
• Lead the operational implementation of campaign targeting and DCO decision-tree strategies, ensuring creative variations, audience logic, and personalization frameworks are accurately deployed across ad serving and activation platforms.
• Monitor campaign implementation, creative execution, and tracking integrity throughout the campaign lifecycle, proactively identifying and resolving operational risks.
• Troubleshoot campaign, creative, tracking, and reporting issues while ensuring timely resolution and stakeholder communication.
• Lead campaign kickoff discussions to identify creative testing opportunities, personalization strategies, audience segmentation approaches, and DCO activation plans.
• Partner with Marketing, Media, Programmatic, Analytics, and Creative stakeholders to develop testing hypotheses, measurement plans, success criteria, and learning agendas aligned with business objectives.
• Translate business goals into actionable testing frameworks, including creative, audience, offer, and messaging experiments designed to drive performance and learning.
• Analyze creative performance data, A/B testing results, and DCO outcomes to identify trends, measure creative effectiveness, and generate actionable insights.
• Evaluate creative, messaging, offer, audience, and personalization performance to develop optimization recommendations that improve campaign effectiveness and customer engagement.
• Partner with Programmatic and Analytics teams to develop integrated performance narratives that combine media performance, creative insights, and business outcomes.
• Present creative testing results, DCO learnings, and strategic recommendations to stakeholders, enabling data-informed creative and marketing decisions.
• Champion a Test-and-Learn culture by sharing best practices, creative insights, and optimization opportunities across stakeholder groups.
• Serve as the primary operational liaison between Marketing, Media, Programmatic, Ad Operations, Analytics, Creative Studio, and Line of Business (LOB) stakeholders.
• Coordinate cross-functional campaign planning and activation to ensure requirements, timelines, and deliverables are achieved.
• Maintain campaign documentation, QA standards, trafficking processes, and operational best practices.
• Identify and implement process improvements that increase operational efficiency, scalability, and campaign quality.
• Mentor team members through knowledge sharing, best-practice guidance, and collaborative problem-solving.
• Influence stakeholders through expertise in campaign activation, creative optimization, testing strategy, data analysis, and DCO best practices.

Digital Ad Operations Manager

• Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation.
• Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures.
• Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams.
• Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalate issues.
• Performs risk management activities to minimize project risks.
• Assists with creating and maintaining comprehensive project documentation.
• Leverages business knowledge to identify opportunities for improvement and supports change execution.
• Performs multi-variate analysis using reporting, analytics, client survey (Voice of the Client), and client journey data to identify trends and insights impacting client experience performance.
• Identify drivers of client experience performance, including satisfaction, effort, pain points, and moments that matter across the client lifecycle.
• Support client experience and operational improvement initiatives by contributing analysis, insights, and performance tracking.
• Partner with Client Services leadership to align insights with strategic objectives and execution plans.
• Track performance against key client experience and operational KPIs, providing ongoing monitoring and insight to support continuous improvement.
• Translate complex analytical findings into executive-ready presentations and narratives tailored to various stakeholder audiences.
• Establish repeatable analytical approaches and best practices for client experience measurement, reporting, and insight generation.

Operations Project Consultant

• Own CRM hygiene and governance in partnership with the Chief Commercial Officer and Finance.
• Own commercial incentive compensation plan design, administration, documentation, education, and operating governance.
• Own first-line deal desk approvals, exception intake, deal review preparation, and deal governance process execution.
• Own the Salesforce development and administration process and team.
• Own the operational process for product packaging and pricing in partnership with Product Marketing and Product.
• Own Sales Enablement and commercial tooling in partnership with the Chief Commercial Officer.
• Coordinate sales analytics, data visualization, data distribution, data design, and commercial reporting education.
• Maintain a clear operating calendar for commercial systems releases, governance reviews, deal desk processes, compensation cycles, enablement programs, and reporting updates.

Vice President, Commercial Operations

• Monitor internal and external access controls, security safeguards and associated processes
• Evaluate new technologies and applications, assess vulnerabilities and risks
• Route IS support tickets and documents processes and procedures
• Interact closely and manage relationships with product vendors and service providers
• Perform routine monitoring and reporting of antivirus, spam filtering email gateway, web content filtering, and peripheral device control systems
• Maintain and modify the vulnerability management program
• Investigate and address security vulnerability disclosures from vendors and third parties

IS - Operations Engineer

• Interface daily with internal departments, external customers, and key vendors
• Manage team inbox and work queues
• Handle daily administrative tasks and customer inquiries
• Assist with expense reports
• Maintain accurate records within D365 CRM
• Engage with partners to document customer product configurations
• Manage complex pre-sales quote workflows
• Facilitate seamless handoffs and clear updates across teams
• Design and maintain tracking tools, checklists, and status reports
• Take ownership of routine workflows and problem-solving across departments

Operations Coordinator

• Executive Communication: Write, edit, and distribute email, correspondence memos, letters, and forms. When drafting correspondence for the Founder, write in his voice: warm, concise, relationally attuned, and free of anything that reads as templated or corporate. Maintain a proof-of-listening standard in all external communication, mirroring the language of the pastor or leader being served. Draft correspondence for prospects, customers, partners, and Pushpay leadership, including follow-ups tied to active sales conversations.
• Calendar Management: Maintain leaders’ calendars, including scheduling meetings, appointments, speaking engagements, and travel arrangements. Exercise discretion in committing time and evaluating needs, ensuring time is protected for high-leverage work and active deals.
• Email Management & Executive Communication: Inbox organization, ensuring proper filing, prioritization, and prompt and timely responses. Specifically for the Founder, manage the inbox end to end, triaging, drafting, and responding on his behalf with full authority.
• Travel Management: Book and manage senior executives’ travel logistics and activities, including accommodations, transportation, and meals, ensuring adherence to company travel policy with precision and zero surprises.
• Executive Operations: Create agendas, distribute meeting prep materials, support creation of slide decks, and publish notes/action items. Prepare briefing documents ahead of key meetings, including SteerCo sessions, customer conversations, and Pushpay leadership touchpoints. Serve as a connective layer between the Founder and internal teams (product, customer success, Pushpay counterparts), keeping information flowing and decisions moving.
• Presentation Support: Lead in the development of on-brand, visually appealing presentation graphics and presentation slides.
• Confidentiality: Maintain confidentiality and high degree of ethical standards at all times, handling sensitive matters including deal terms, personnel topics, and financial information with absolute discretion.
• Priority Management: Keep leaders advised of time-sensitive and priority issues, ensuring appropriate follow-up. Track commitments across sales, product, and integration workstreams, ensuring nothing falls through the cracks.
• Reporting Coordination: Coordinate the creation of and on-time submission of regularly scheduled reports.
• Expense Management: Prepare, reconcile, and submit expense reports for leaders; review submitted reports for accuracy and pre-approval.
• Event Coordination: Plan, coordinate, and execute in-person and virtual activities that build team connection and strengthen workplace culture, including team building events and social gatherings; recognition celebrations and milestone acknowledgments; and seasonal events.
• Digital Presence and Personal Brand: Own the Founder’s social media schedule end-to-end, planning, drafting, and publishing content across platforms. Curate and develop content that positions the Founder as a trusted voice on shepherding, congregant engagement, and church leadership. Repurpose talks, sales conversations, and customer wins into thought leadership content, monitoring engagement and surfacing opportunities.
• Special Projects: Complete a variety of special projects including supporting staff recognition and morale; creating presentations, financial spreadsheets and special reports. Take ownership of initiatives the Founder delegates, from event planning to customer-facing collateral, and represent the Founder in meetings when appropriate, capturing decisions and driving follow-through.
• Flexible Support: Perform additional and/or alternative duties as assigned from time to time, including supporting other departments or Executives as needed.

Executive Operations & Communication Manager

• Consulting on large, complex projects for a Line of Business• Recommending policy and procedural changes• Developing measurement criteria and project plans• Working with senior management to evaluate current methods• Establishing and maintaining relationships with relevant client stakeholders• Performing risk management activities• Creating and maintaining comprehensive project documentation

Senior Operations Project Consultant – SB & Vehicle Servicing

• Supports daily functions of the Loan Operations department and administration of the Guarantee program
• Ensures accurate handling of loan documentation, transaction processing, and program reporting
• Performs research and responds to general loan account questions
• Handles officer change updates and customer information maintenance
• Provides customer billing statements and manages document tracking

Operations Clerk

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
• Complete operational activities while minimizing risks under established policies
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
• Support the Branch manager in operational tasks and scheduling
• Resolve issues related to daily operations of the teller line, under direction of regional banking management
• Support customers and employees in resolving or escalating concerns or complaints
• Receive guidance from managers and exercise judgment within defined policies and procedures
• Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
• Identify information and services to meet customers financial needs
• Motivate a diverse team to achieve full potential and meet established business objectives

Branch Operations Coordinator

• Develop and maintain formal process documents (e.g. maps, and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams) as needed
• Responsible for data quality and Performance metric reporting (ex: Tableau reporting)
• Lead coordination of initiatives to ensure timeliness and completion (examples: Yearly Audit with Ops, Consolidation efforts, etc)
• Proactively suggest procedure & process improvements and lead 'rebuild' efforts when needed
• Translate AI-driven insights into actionable business outcomes for leadership
• Identify risk triggers and trends across value streams in broader forums
• Perform annual review of written documentation in Shared Drive (maintain version & verification dates)
• Supports pod ceremonies, planning and documentation
• Relationship management - coordinates, influences and escalated impediments as needed on behalf of department to create transparency and LOB and dept needs are met
• Ensure completion of second approvals in system of record
• Resolve complex problems, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/ involve the right stakeholders to correct breakdowns
• Participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts
• Utilize a wide range of tools to deliver process improvements such as variation reduction, waste elimination, or risk mitigation
• Sustain a Well-Managed/process-driven environment
• Provides oversight of process improvement work and collaborating with cross functional teams on larger initiatives
• Collect, analyze, and measure data to proactively identify trends and gaps to provide the business with actionable insights and recommendations
• Understand customers’ needs of the process and driving end to end customer process improvements
• Identify and implement process improvements driving issue resolution/risk mitigation activities
• Evaluate where agentic workflows can replace or augment manual steps in a business process
• Utilize generative AI to accelerate process documentation (maps/FMEAs), synthesize large data sets for root cause analysis, identify hidden inefficiencies, and create standardized analysis assets (e.g., Gems)
• Develop a working knowledge of in-scope processes to partner with others in the pursuit of process improvement
• Provide clear and timely communications, updates, and escalations to stakeholders
• Proactively manage through identification and resolution of risks across the value stream to maintain Well-Managed processes
• Document processes (utilizing Business Process Management artifacts - e.g. maps, and diagrams) and projects (creating project reports, presentations, business cases, and diagrams)

Senior Associate Process Manager – Customer Protection

• Own the Card Delivery Collateral POD and serve as the primary liaison
• Manage high-impact projects that are critical for increasing efficiency
• Develop and communicate meticulous instructions to external vendors
• Take ownership of resolving escalated complaints and supplier issues
• Identify, develop, and implement process improvement opportunities
• Provide essential leadership support to the team

Principal Associate – Principal Extended Ops Associate

• Documenting, monitoring and controlling critical process points as defined by business policies and standards
• Educating and gaining buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution
• Leading or engaging in critical departmental or cross-functional organizational initiatives and projects
• Effectively communicating and influencing partners across multiple functional areas
• Identifying opportunities to streamline, automate and enhance data management practices
• Developing and maintaining formal process documentation
• Analyzing data and influencing others to identify risks and trends
• Consulting on well-managed processes and risk management for new intent
• Collecting data to provide transparency to senior leadership on process health

Principal Associate, Process Manager – PULSE

• Manage, coach, and develop a team of case entry specialists
• Monitor daily queues within the BPM system
• Conduct regular audits and reviews of keyed cases
• Track key performance indicators (KPIs)
• Serve as the primary point of contact for complex cases

Process Manager, Fulfillment Team

• Manage, coach, and develop a team of case entry specialists
• Monitor daily queues within the BPM system
• Conduct regular audits and reviews of keyed cases
• Track key performance indicators (KPIs)
• Serve as the primary point of contact for complex cases
• Develop and maintain up-to-date standard operating procedures (SOPs)
• Generate weekly and monthly performance reports for senior management
• Identify bottlenecks or inefficiencies in the current BPM workflows
• Direct the team in upholding strict compliance with regulatory frameworks

Process Manager, PULSE Fulfillment Team

• Serve as the main operational interface between the organization and the Federal Government's Program Management Office (PMO) for a major government-wide acquisition contract (GWAC / IDIQ)
• Proactively monitor federal portals for incoming Requests for Quotes (RFQs), manage order responses, and handle day-to-day program inquiries
• Execute line-item modifications (CLIN additions) via Technology Refreshment (TR) requests
• Help prepare mandatory agency financial reports, provide dedicated customer support services to vehicle users, and prepare critical Contract Data Requirements
• Manage complex audit and financial statement risks for the expanding US Federal division
• Establish rigid operational safeguards to confirm that documented project milestones and deliverables strictly align with active corporate billings
• Resolve visibility gaps caused by multi-tiered invoicing structures
• Proactively lead the cleanup and detailed investigation of existing transaction variances across multiple individual project sub-ledgers
• Serve as an essential financial advisor to Portfolio Delivery Leaders (PDLs) to optimize project revenue plans, pricing control, and P&L stability

Operations Manager

• Mentor and lead all levels of personnel responsible for developing Visual Work Instructions (VWIs)
• Assist in analyzing digital design data and utilize these products in conjunction with build plans to create quality and accurate VWIs
• Interprets and adds design elements and portions of systems for VWIs to meet manufacturing and installation requirements
• Utilizes computer-aided design equipment and/or graphic tools such as, Teamcenter, NX, SAP, NGP and TDP
• Incorporates required changes as applicable
• Advises management of the status of work in progress, material availability, and potential production problems to ensure that personnel, equipment, materials and services are provided as needed
• Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives
• Make decisions that directly impact departmental goals and business operations
• Coordinate with other organizations in the value stream to meet program objectives
• Perform all other duties as assigned by senior leadership, including participating in cross-functional teams

MGR Visual Instruction Operations

• Serve as a primary escalation resource for complex website and operational issues
• Partner with Website Performance Managers and Account Managers to resolve high-priority dealer concerns
• Coordinate with internal Support, Product, Development, and OEM teams to drive issue resolution
• Manage and support special projects, launches, migrations, and operational initiatives
• Troubleshoot website functionality, integrations, inventory, pricing, analytics, and compliance-related concerns
• Identify recurring operational pain points and recommend scalable solutions
• Develop and maintain operational documentation, workflows, and best practices
• Assist in improving communication and handoff processes between departments
• Monitor trends in escalations and provide actionable recommendations to leadership
• Act as a resource for edge-case scenarios and non-standard dealer requests
• Help improve operational efficiency and reduce unnecessary escalations across teams
• Support onboarding and training initiatives for new team members
• Assist with QA validation and launch readiness for large dealer groups or strategic accounts
• Participate in process improvement and automation initiatives
• Collaborate with leadership on operational reporting and workflow optimization
• Provide guidance and support during critical business events or emergency situations
• Contribute to special initiatives related to OEM requirements, website compliance, and platform enhancements
• Support interdepartmental communication during periods of organizational change or growth

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