Process Manager, PULSE Fulfillment Team

Capital One

Process Manager leading the PULSE Fulfillment Team for seamless customer service delivery. Ensuring data integrity and operational efficiency through team management and workflow optimization.

Posted 7/20/2026full-timeHouston • Texas, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $122,100 - $139,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Process and Risk Management, Project Management, and Continual Improvement while effectively managing and developing teams. Proficient in compliance adherence and performance tracking within BPM systems.

Highest-signal resume keywords

Process ManagementRisk ManagementProject ManagementPeople ManagementJira Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Process ManagementRisk ManagementProject ManagementContinual ImprovementPerformance TrackingBPM WorkflowsStandard Operating ProceduresAuditingCompliance ManagementKPI Tracking

Soft Skills

CoachingTeam DevelopmentCommunicationProblem SolvingLeadership

Tools & Technologies

BPM SystemJira

Certifications & Qualifications

PMPLeanAgileSix Sigma

Industry Keywords

Regulatory CompliancePerformance ReportsOperational EfficiencyCase Management

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Manage, coach, and develop a team of case entry specialists
Monitor daily queues within the BPM system
Conduct regular audits and reviews of keyed cases
Track key performance indicators (KPIs)
Serve as the primary point of contact for complex cases
Develop and maintain up-to-date standard operating procedures (SOPs)
Generate weekly and monthly performance reports for senior management
Identify bottlenecks or inefficiencies in the current BPM workflows
Direct the team in upholding strict compliance with regulatory frameworks

Requirements

What you’ll need

Bachelor’s Degree or Military experience
At least 4 years of Process or Risk Management experience
At least 3 years of Project Management experience
At least 2 years of Continual Improvement experience
At least 1 year of experience in People management
At least 2 years of Jira experience
PMP, Lean, Agile or Six Sigma certification

Benefits

Comp & perks

performance based incentive compensation
cash bonus(es)
long term incentives (LTI)
health insurance
financial benefits