Operations

• Perform KYC and AML checks
• Account activation management
• Account closure management
• Support customers reporting
• Support for internal stakeholders’ queries
• ISA transfer management
• Support billing calculation
• Day-to-day management of client cash inflows/outflows
• Support the asset transfer process
• Support regulatory and client reporting
• Verify and maintain data quality in systems
• Produce report and metrics

Operations Specialist

• Owning, building and continuously improving the contract lifecycle management (CLM) process and tooling end to end: selecting, implementing and optimising CLM and contract-administration tools, structuring and maintaining the contract repository, and ensuring version control, approval workflows, e-signature, renewal tracking and reporting are robust, automated and auditable.
• Building and maintaining the library of approved contract templates, standard clauses and routing playbooks, translating the positions, risk appetite and escalation rules into usable guidance, so that standard deals progress quickly and consistently and anything non-standard is escalated.
• Acting as the central operational contact for contracting, helping stakeholders translate agreed commercial terms into clear, deliverable obligations and SLA expectations, and keeping Sales, Finance and Operations updated on status and next steps.
• Overseeing contract execution, amendments, renewals and terminations, ensuring accurate documentation and a single source of truth for live agreements.
• Ensuring contracting activity follows defined governance and approval frameworks, and contribute to the continuous improvement of commercial processes, controls and systems.
• Supporting, and over time taking greater ownership of, supplier and vendor management, including supplier onboarding and due diligence, maintaining supplier terms and records, tracking renewals and obligations, and acting as a coordination point for day-to-day supplier relationship administration.
• Managing day-to-day contract queries from internal and external stakeholders, resolving routine questions directly and coordinating with Legal or external counsel on anything more complex.

Contract Operations Manager

• Device lifecycle management: assist with laptop procurement, setup, returns, and secure wiping
• Office IT support: provide on-hand support to our colleagues in our London office
• AV support: ensure meeting rooms and AV equipment are running reliably
• End-user support: handle inbound support requests and be a friendly first point of contact for the team
• Onboarding: run IT onboarding calls for new joiners
• New IT projects: contribute to Tech Ops initiatives
• Automation and tooling: build automations and Slack bots to streamline repetitive work
• Documentation: write and maintain clear internal IT documentation and guides

Tech Operations Engineer

• Lead all warehouse operations, including inbound, outbound, and reverse logistics.
• Ensure full compliance with Health & Safety and Group Audit standards.
• Control operational costs in line with budget and forecasts.
• Review weekly operational reports, investigate variances, and drive corrective actions.
• Plan resource levels to meet seasonal and volume fluctuations.
• Support recruitment and retention of warehouse staff.
• Mentor and develop team leaders, providing clear feedback and support.
• Ensure strong adherence to WMS processes.
• Handle employee relations and disciplinary matters in line with company policy.
• Build strong relationships with retail partners and internal stakeholders.
• Communicate business priorities clearly to warehouse teams.
• Lead continuous improvement initiatives to boost efficiency and performance.
• Inspire, manage, and develop warehouse leaders to achieve operational targets.
• Set clear KPIs and regularly review performance.
• Drive a positive, high‑performance culture through effective communication and leadership.
• Implement departmental policies and procedures to ensure safe and efficient operations.

Operations Manager

• Timely Helpdesk support for all Acturis issues, queries and change configuration requests.
• Prioritise and manage own workload effectively, managing several open incidents, problems, and mini projects simultaneously.
• Work with the Acturis System Support team to build up knowledge base to improve overall team knowledge.

Operations Analyst

• Run the engine that turns briefs into the creative that sells bottles.
• Reporting to the Head of Brand and Campaigns, you’ll own how creative gets made: how briefs come in, how they’re prioritised, who works on them, on what timeline, on what budget, against what success measure, and how learnings come back into the next brief.
• You sit between Growth, Brand and Campaigns, and the people who make the work: designers, video and motion editors, photographers, producers, the Creative Strategist, and the Co-Creative Leads themselves.
• Own creative throughput and on-time/on-budget delivery as your scorecard.
• Own the single intake process. Every paid, email, organic, web, retail and PR creative request comes through you.
• Triage and route briefs to the right team based on type, urgency, complexity and capacity.
• Own the performance creative pipeline end-to-end: paid social, paid search creative variants, display, affiliate and partnership assets.
• Manage the freelance roster: designers, photographers, DPs, motion editors, producers, stylists.

Creative Operations Manager

• Leading the operational excellence strategy to uplift commercial performance, EBITDA margin, and operational efficiency
• Championing customer service delivery and outcomes, tracked through metrics and KPIs
• Driving data‑led decision making, ensuring insight, KPIs and reporting inform business actions
• Overseeing the Quality Assurance function to ensure consistent, compliant trading behaviours
• Delivering continuous improvement across trading processes, including through use of AI and automation to create a step-change in our growth capability
• Partnering with senior stakeholders across Retail Broking, Operations, Compliance, L&D and Integration to ensure the best possible outcomes for our clients
• Providing leadership, coaching and development to a remote team

Operational Excellence Lead

• Handle and resolve customer telephony and email queries accurately and effectively
• Ensure the best possible customer experience
• Make both inbound and outbound contact with customers, recognising when they need extra support
• Tailor your approach to match customer needs and circumstances
• Build valuable customer relationships by developing a solid understanding of customer and intermediary needs
• Deliver the right outcome while ensuring that all customer security checks are performed
• Identify potential problems and take suitable action to resolve or escalate issues

Customer Operations Representative

• Supporting in all scheduling activities for all work orders
• Supporting the onsite team raising, assigning, changing status, completing (including adding notes) WOs on Corrigo.
• Ensure all faults recorded are logged and assigned to the relevant teams and actioned within agreed SLAs
• Actively chasing for job completion.
• Preparing monthly KPIs report, productivity reports, outstanding work orders report and any other Corrigo related reports using Corrigo data extract tool to support all levels of business (ME, workplace, cleaning, catering, security, mailroom)
• Liaising with helpdesk and wider workplace team for work orders’ escalation, providing constant feedback
• Liaise with the operational team and third parties for task allocations.
• Liaise with contractor to arrange for call out calls or maintenance visits.
• Book meeting rooms to allow maintenance works, team meetings, training sessions.
• Ordering materials and submitting PO request forms (Smartsheet)
• Train and set up IT for new starters; support existing members of the team with IT issues (e.g. password reset, connectivity issues, Corrigo App, general iPad issues, software updates)
• Assist in training new starters on Corrigo.
• Carry out toolbox talk, share e learning modules with engineering team
• Assisting in submitting expenses
• Consult and advise on ME calendar, including coordinating holiday requests
• Assisting with Holiday, Sickness and Overtime submission
• Supporting with presentation, signage, comms creation
• Carry out regular meeting with workplace team to go over their outstanding WOs list
• Support with the assessment of suppliers, ensuring regular reviews are completed and trended
• Assisting technical service manager, engineering service managers and all supervisors on BAU activities
• Prepare monthly report – technical updates.
• Assist in preparing Team meetings slide deck (weekly)
• Assist with maintenance record keeping.
• Assist maintaining site logbooks and during audits both internal and external.
• Book engineering training and update training matrix
• Admin support to track maintenance contractors/suppliers spend

Operations Planner/Scheduler, CPA

• Run our clinics, daily.
• Be the first responder for members.
• Own clinical governance and compliance workflows.
• Improve how we work.

Member Operations Specialist

• Visit newly signed repair shops in your region and get them ramped up on the Partly platform
• Understand why shops aren't placing jobs through us and figure out how to fix it
• Genuinely help shops to optimise and streamline procuring parts
• Track and improve repairer activity, reporting back to the team on what's working
• Build authentic relationships with shop owners and parts managers
• Feed insights back to the wider business so we keep making the product and onboarding better

Operations Associate – Graduate Internship

• Lead, develop and cultivate a high-performing student operations team
• Drive a student-first, values-based culture across the function
• Build capability across academic administration, student support and funding processes
• Promote accountability, engagement and continuous improvement
• Develop future leaders within the team
• Oversee all aspects of Student Operations across the partner and programmes
• Ensure service delivery meets agreed SLAs and compliance standards
• Lead lifecycle planning including enrolment, census, progression and completion
• Monitor operational performance and implement improvements
• Oversee development and reporting of metrics across enrolment, retention, funding and operational efficiency
• Ensure compliance with government funding and regulatory requirements
• Monitor and mitigate financial risk including bad debt exposure
• Ensure clear, timely and transparent communication of fee and funding information to students
• Identify opportunities to support retention through proactive financial engagement
• Contribute to operational strategy in partnership with the Director of Academic and Operations
• Identify industry trends and regulatory changes impacting student services and funding
• Lead operational readiness for new partner onboarding
• Drive process innovation to enhance the student online experience
• Support growth strategies through scalable operational models
• Act as key operational contact for the partner university
• Provide performance reporting and insights to partners and the UK Senior Leadership Team
• Collaborate closely with OES Academic, Admissions and IT teams
• Collaborate closely with university partner teams to ensure aligned delivery
• Contribute to annual budget planning for Student Operations
• Deliver financial, operational and student experience KPIs
• Monitor cost of delivery and recommend efficiencies

Student Operations Manager

• Provide operational support to merchants and clients via email, chat, and other communication channels.
• Manage client expectations through proactive communication and regular updates.
• Build strong working relationships with merchants and become a trusted operational point of contact.
• Support the merchant onboarding process from setup through activation.
• Assist merchants during API integrations, testing, and go-live activities.
• Coordinate onboarding activities with internal technical and operational teams.
• Monitor onboarding progress and help remove blockers that may delay activation.
• Escalate complex cases appropriately and ensure follow-through until resolution.
• Support operational incident management and help minimize customer impact.
• Participate in operational on-call rotations when required.
• Identify opportunities to improve operational efficiency and customer experience.
• Support implementation of new tools, processes, and operational initiatives.
• Continuously develop technical and operational knowledge, including payment operations, merchant onboarding, APIs, and integrations.

Customer Operations Specialist

• Build and own the dashboards and reporting frameworks that give channel marketing leads a clear, always-current view of campaign performance across paid, owned and CRM channels.
• Own the creation and management of marketing audiences in Hightouch, translating customer data into precise, dynamic segments that power multi-channel campaigns at scale.
• Partner with the Director, Growth & Performance Marketing to build and execute a dedicated testing roadmap, designing experiments that generate actionable learnings across content, audience, timing and channel.
• Maintain clean, reliable data pipelines between our analytics stack, data warehouse and activation platforms, ensuring audiences and metrics are consistently defined and compliant.
• Work directly and closely with channel marketing leads to understand their reporting needs and translate them into clear, accessible dashboards built in Tableau.
• Define and maintain JustPark’s core channel marketing KPIs, ensuring consistency across teams and alignment with company-level acquisition, retention and CLTV targets.
• Deliver weekly, monthly and ad hoc performance summaries to the Director, Performance Marketing and wider marketing leadership team.
• Own paid media budget tracking, enabling accurate ROAS, CAC and cost-per-engagement reporting across all paid channels.
• Partner with BI and Engineering teams to ensure tracking is robust, marketing tools are correctly instrumented, and data pipelines support accurate measurement.
• Maintain and continuously improve a library of reusable audience segments including; lifecycle stage, behavioral, product-based, lookalike and suppression lists, enabling fast, reliable campaign activation.
• Establish documentation and governance for audience definitions to ensure consistency, compliance (GDPR) and discoverability across teams.
• Partner with the Data team to maintain clean, reliable data flows between the data warehouse, Hightouch and downstream activation platforms, proactively identifying and resolving data quality issues.
• Collaborate with CRM and paid media leads to align audience frameworks across channels, reducing duplication and ensuring a coherent customer experience across touchpoints.
• Design A/B and multivariate tests across content, audience, timing and channel variables — writing clear test briefs, defining success metrics and ensuring tests are set up for clean, interpretable readouts.
• Build reporting and analysis frameworks that translate test results into clear, actionable recommendations for channel leads and leadership.
• Track and document experiment outcomes, maintaining a learnings library that informs future campaign strategy and channel investment decisions.
• Support incrementality testing and interpretation of Marketing Mix Modelling (MMM) outputs to inform channel mix decisions.
• Act as the primary analytics partner for channel marketing leads, translating data into insight and supporting their decision-making with timely, accurate analysis.
• Work closely with Finance to support budget management, forecasting and scenario planning based on changes in marketing spend and seasonality.

Senior Manager, Marketing Analytics – Operations

• Build and maintain strong, trust-based relationships with guests
• Support daily operations across departments including Maintenance and Housekeeping
• Manage reservations, guest communication, and day-to-day operational tasks
• Use our PMS and internal tools to coordinate information effectively
• Ensure smooth processes and consistently high service standards
• Solve problems quickly while delivering exceptional guest experiences
• Use AI tools to improve operational efficiency, automate repetitive tasks, and support data-driven decision-making processes.

Operations Associate

• Supporting the management of a diverse portfolio of renewable generation, business supply, and flexibility contracts.
• Ensuring the accuracy and integrity of portfolio data across multiple systems.
• Driving process improvements, supporting forecasting activities, and contributing to automation and advanced analytics initiatives.

Data Operations Analyst

• Help to drive cost optimisation and efficiency in cloud environments
• Collate, analyse, prioritise cloud cost optimisation recommendations and calculate potential savings and benefits using FinOps tools
• Implement rate and usage optimisations within public cloud environments (Azure, AWS and GCP)
• Create high quality customer facing collateral explaining cloud cost optimisation and FinOps and present them to customers, both technical and non-technical
• Design and implement FinOps maturity roadmaps for customers to accelerate their FinOps capabilities
• Design and deliver training and enablement sessions to raise understanding of cloud finance and economics
• Collaborate with pre-sales, professional services and managed services to design and implement cost optimisations recommendations and best practices

FinOps Consultant

• Deliver customer environment implementation and software configuration within 24 hours lead time.
• Drive operational outcomes aligned to department SLA, cost, and automation targets.
• Perform environment updates, migrations, and software upgrades.
• Monitor customer environments using Azure Monitor, Log Analytics, and alerting systems.
• Own day-to-day service reliability against defined SLOs.
• Identify opportunities for automation and process improvement.
• Participate in on-call rotation and respond to production incidents.
• Communicate effectively during incidents and contribute to post-incident reviews.
• Identify and act on cost optimization opportunities in Azure.

SysOps Engineer

• Provide hands-on operational support across data centre and infrastructure environments
• Ensure the effective installation, maintenance, and decommissioning of IT hardware and cabling
• Execute data centre changes and operational activities in line with approved processes and controls
• Support project delivery and business-as-usual operations within a regulated environment
• Work closely with global teams, vendors, and infrastructure stakeholders to ensure high-quality, compliant delivery of physical infrastructure services
• Execute hands-on data centre activities including racking, stacking, cabling, patching, and hardware installation
• Perform device decommissioning, removals, and infrastructure clean-up in line with change controls
• Support hardware lifecycle activities including builds, replacements, and upgrades
• Ensure all activities adhere to health and safety and site-specific operational standards
• Deliver work against approved ServiceNow requests, change tickets, and work orders
• Review and validate build documentation, including IBOMs and build sheets, prior to execution
• Participate in site surveys to confirm space, power, and cabling requirements before implementation
• Install and maintain structured cabling (copper and fibre) within data centre and office environments
• Perform patching activities across network, end-user, and infrastructure equipment
• Validate connectivity and ensure accurate labelling and documentation of all installations
• Work closely with external vendors to support installations and site-based activities
• Coordinate on-site work execution, ensuring vendors meet agreed scope and standards
• Communicate effectively with engineering, network, and project teams across locations
• Maintain accurate records of completed work, including photographic evidence and documentation updates
• Ensure all activities are auditable and aligned to internal governance standards
• Support inventory and asset tracking processes

DCS Operations Engineer – FTC 12 months

• Working closely with internal stakeholders to plan campaigns across all Telegraph’s digital channels in response to briefs
• Liaising with I&A, Sales, Campaign Innovation to build deck/one-pagers with focus on seasonal events, proactives, etc
• Working with the broader Digital Innovations team to explore opportunities that could drive product innovation and increase monetisation
• Partnering with their Sales buddies to explore the growth potential of their agency patch
• Managing campaigns from start to finish, which includes the booking, set up, optimisations and reporting
• Responsible for reporting and sharing insights and recommendations with the clients as well as ensuring results are communicated following the Metrics That Matter initiative
• Ensuring the campaigns deliver as expected and minimising revenue impact caused by delivery
• Understanding of all ad opportunities across Telegraph’s channels (website, podcasts, newsletters, emails, app, etc)
• Understanding Marketing objectives and metrics and how they translate to activation and optimisation
• Working with 3rd parties on creative briefs, formats tests and troubleshooting
• Communicating efficiently any inventory, product and client challenges

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