Operations

• Lead design and delivery of asset management transformations for clients
• Shift clients to predictive maintenance strategies
• Provide advisory services for EAM/CMMS platforms like IBM Maximo
• Define asset data governance and security processes
• Help clients shape AI landscape for asset optimisation
• Manage client relationships and hold commercial accountability
• Build teams and develop junior colleagues
• Grow asset management practice and build client relationships.

Senior Manager – Asset Management, Operations

• Get pathways live for clients on Isla: lead the configuration, training, and rollout work that takes a client from signed-off design to a fully working pathway in use
• Own the handover of newly live pathways into smooth, steady-state support - building a clean, repeatable process as we scale
• Be the go-to person for hands-on support across our live client base - jumping in quickly wherever a process needs fixing, a rollout needs a push, or a client needs an extra pair of capable hands
• Run and continuously improve training sessions for clinical and admin staff, making sure every user feels confident using Isla
• Manage day-to-day configuration changes for live clients, keeping requests moving quickly and clients delighted
• Build and refine the playbooks, checklists, and templates that make brilliant delivery repeatable across many clients at once
• Keep a close, organised eye on delivery status across your whole portfolio - nothing gets dropped, nothing quietly stalls
• Spot early signs of client risk or dissatisfaction and flag them fast, helping the wider Delivery team stay ahead
• Work closely with Product and Engineering to log, chase, and resolve configuration issues, bugs, or platform gaps

Delivery Operations Specialist

• Ensure safe delivery of projects through effective use of CDM and H&S processes
• Lead the delivery of CAPEX and OPEX projects from assessment through to completion
• Develop practical, cost-effective engineering solutions to site challenges
• Work closely with stakeholders to manage priorities, risks and performance
• Provide engineering support and take ownership of issues through to resolution
• Maintain accurate reporting, communicate progress and escalate risks where needed
• Follow governance processes and ensure documentation and compliance are maintained

Operations Project Engineer – Water Recycling

• Lead the operational delivery of onsite and field services, ensuring services meet agreed SLAs, KPIs and customer expectations.
• Manage, coach and support Team Leaders, helping them develop their leadership capability and deliver strong outcomes through their teams.
• Build trusted relationships with customers, partners and internal stakeholders, acting as a key point of contact for service performance, escalations and improvements.
• Use data, reporting and local insight to identify opportunities to improve service quality, efficiency and customer satisfaction.
• Take ownership of escalations and operational issues, bringing the right people together quickly to resolve challenges and keep stakeholders informed.
• Support change activity across your region, ensuring approved changes are delivered effectively and any risks or impacts are clearly communicated.
• Oversee resource planning, performance management, employee engagement, wellbeing and compliance with internal processes.
• Contribute to a strong management community by sharing knowledge, lessons learned and best practice across teams and services.

Operations Manager

• Lead and develop a team of Service Desk Analysts delivering first-line support services
• Produce and analyse management reports to identify trends and drive continuous improvement
• Resolve customer escalations in a timely manner, minimising business disruption
• Plan and distribute workload to ensure service levels and business objectives are achieved
• Build and maintain strong relationships with customer stakeholders and internal teams
• Conduct performance reviews, coaching sessions and regular one-to-one meetings
• Support employee development, succession planning and skills growth across the team
• Manage resource requirements, retention and attrition within the service
• Ensure knowledge management processes are maintained and service quality standards are met
• Promote a positive team culture and act as a role model for colleagues
• Maintain governance of service workflows, queues and operational processes
• Manage operational delivery in line with Computacenter policies and customer expectations

Service Desk Operations Manager

• Lead, coach and develop a team responsible for channel operations and marketplace performance.
• Set clear objectives, monitor performance and create a high-performing, data-driven culture.
• Prioritise work across the team to ensure operational excellence and delivery against business goals.
• Develop and execute pricing strategies that maximise revenue while balancing occupancy, profitability and host returns.
• Design, implement and evaluate pricing experiments to identify opportunities for commercial growth.
• Monitor revenue performance across channels and recommend improvements based on data and market trends.
• Own relationships with online travel agencies and booking platforms.
• Drive expansion across distribution channels, ensuring seamless onboarding, integrations and ongoing optimisation.
• Identify opportunities to improve channel performance, visibility and conversion.
• Analyse operational and commercial data to identify trends, risks and opportunities.
• Build and interpret dashboards using SQL and BI tools such as Looker or Tableau.
• Translate complex data into clear recommendations for senior stakeholders.
• Define KPIs and measure the success of strategic initiatives.
• Lead cross-functional initiatives that improve operational efficiency, scalability and commercial performance.
• Work closely with Product and Engineering to prioritise system improvements and integrations.
• Identify process improvements that enhance both internal operations and customer outcomes.

• Lead the day-to-day management and continuous improvement of Cyber Fusion & Intel Ops
• Maintain an intelligence-led defence model
• Support the Senior Manager and CISO leadership by translating internal telemetry
• Build trusted internal, sector and strategic partner relationships

Cyber Fusion & Intel Ops Manager

• Managing daily payment runs across our bespoke internal systems, handling both inbound and outbound transactions (Direct Debits, Open banking, Card payments, Faster payments, and bank transfers).
• Spotting unusual payment patterns and irregular account behaviour— applying an immediate solution while working with our tech teams on permanent system fixes.
• Mastering the end-to-end flow of money across our various products (including Term Loans and FlexiPay), knowing exactly how to handle and route payment exceptions.
• Carrying out daily operational checks and authorising internal and external transactions correctly, ensuring our data aligns perfectly to prevent any breaks between internal ledgers and bank accounts.
• Working closely with the AML and Financial Crime teams —supplying the AML team with the transaction data they need for daily checks, and ensuring preventative measures are actioned at the request of the Fraud team.
• Keeping our processes fully compliant with regulatory standards, focusing on FCA guidelines and CASS (Client Money) rules.
• Liaising with teams across the business, including Capital Market Operations, Collections, and Customer Success.
• Answering payment queries from internal colleagues and external customers clearly and efficiently.

Payments Operations Analyst

• Building and improving the systems and processes that keep the company running smoothly, from quick fixes to longer-term projects.
• Managing cash flow, supporting financial operations and reviewing our banking and treasury positions.
• Owning relationships and communication with key suppliers, managing operational contracts and supporting customer accounts.
• Running day-to-day people operations, including on-boarding.
• Managing data projects for the AI team, from set-up through to delivery.
• Supporting the CEO with investor relations.
• Keeping company policies and compliance up to date while ensuring documentation and reporting remain on track.

Head of Operations – Maternity Cover

• Assist the Sales Team in managing and fulfilling customer orders, including verifying customer information, processing orders, and creating licences to facilitate successful product implementations.
• Send out renewal quotes and process contract renewals maintaining accurate records in Dynamics and CSS. Monitor new submissions, chase purchase orders, and manage cancellations, ensuring timely and precise updates across CRM systems.
• Respond to general enquiries received via the website and Hubspot; document and allocate Info@ email requests, and ensure all customer communications are addressed efficiently.
• Liaise with the Product Specialists Teams to coordinate training events, create support tickets, and manage the dispatch of necessary equipment such as barcode labels and scanners.
• Share customer functionality requests with relevant teams, and support Infrastructure, Cloud Application Ops, Support, and Product Teams by ensuring necessary products and procedures are in place.
• Work closely with the Admin and Reading Cloud Queries Teams to facilitate invoicing, cancellations, and CRM upkeep. Provide coverage during team absences and maintain the cancellation spreadsheet.
• Support third-party renewals (e.g., Groupcall, Biostore, Wonde), prepare reports, raise purchase orders, and ensure order spreadsheets match CRM records for accurate commission allocation.
• Collaborate with the Marketing Team to coordinate promotional activities, including arranging book vouchers and supporting other marketing initiatives.
• Provide telephone support for Sales and Finance via Aircall and handle various ad hoc projects as required.
• Collaborate closely with the Head of Customer Engagement to design, implement, and optimize processes that enable seamless teamwork.

Commercial Operations Administrator

• Drive successful operational execution of Early Development programs acting as Project Manager, the single point of accountability for operational support to the asset teams
• Lead and support a team of Project Managers responsible for supporting operational delivery of the portfolio of Early Development programs
• Drive cross-functional collaboration in advancing a portfolio of innovative therapies through preclinical, clinical, regulatory, and commercial milestones
• Ensure constant fit of activities and processes to business needs and Asset Centric Model (ACM) requirements
• Facilitate effective, science-based business decisions including the generation of multiple development scenarios/options as needed

Head of Early Development Asset Operations

• Support the continued transformation of Enginuity by turning strategic priorities into clear delivery plans, reporting mechanisms and ways of working.
• Provide leadership across the charity programme, ensuring activity is prioritised, aligned to strategy and delivered effectively.
• Oversee delivery across Enginuity's solutions, services, research and projects.
• Ensure resources, priorities and plans are aligned while supporting innovation and continuous improvement.
• Lead and develop colleagues across the Technical Solutions & Research and Impact & Delivery teams, creating a collaborative and high-performing environment.
• Help ensure our products, services, research and projects are well scoped, prioritised, resourced and evaluated.
• Support business planning, performance reporting and future growth opportunities for charitable impact and long-term sustainability.
• Provide oversight of risk, compliance, budgets, commissioning, supplier performance and delivery progress, ensuring visibility of performance, value for money and impact.

Senior Operations Manager

• Support Client Engagement Managers in overseeing client operations and ensuring consistent service delivery
• Prepare executive-ready reports, presentations, governance materials, and business review documents
• Analyze operational, procurement, and financial data to identify trends, risks, and improvement opportunities
• Ensure data quality and consistency across reporting and management dashboards
• Track KPIs, risks, actions, and client commitments through established governance structures
• Support resource planning, workload monitoring, and operational performance management
• Coordinate cross-functional activities and facilitate follow-up of agreed actions
• Contribute to continuous improvement initiatives and process optimization projects
• Support issue resolution through structured analysis and fact-based recommendations
• Participate in internal governance meetings and operational huddles

Client Operations Consultant

• Own the operating model, proactive preventative governance, and intake and prioritisation of work into the AI capability layer.
• Support strategic planning, maintain the opportunity backlog co-owned with Product, and ensure planning decisions translate into sequenced, investable execution.
• Act as the principal resource for forming high-profile new initiatives alongside Exec.
• Shape the delivery function for a world where 10x systems are built by agents, ensuring frameworks, governance, and performance measures keep pace.
• Manage structured triage and prioritisation processes across Technology, Data, AI and Commercial domains.
• Provide senior stakeholders with visibility of priorities, pipeline health, delivery progress, and strategic dependencies.
• Lead quarterly planning and investment processes, translating strategic priorities into realistic, investable plans.

Senior Delivery Operations Manager

• **Key Responsibilities**
• - Lead end-to-end contract management by implementing robust project management and review procedures across the Greater Manchester skills provision.
• - Collaborate with internal teams to ensure alignment of contract deliverables with commissioner expectations.
• - Actively engage with community groups, employers, and wider stakeholders to grow and develop the business within the curriculum-specific context.
• - Build effective and productive working relationships with commissioners' contract leads.
• - Build and maintain relationships with relevant stakeholders, strategic and generic subcontractors/delivery partners, and other relevant organisations.
• - Create and maintain key contract planning, monitoring, and reporting documentation.
• - Facilitate regular contract reviews with key managers to assess performance, plan the approach to achieving future targets, and identify potential challenges and mitigating actions to ensure positive contract outcomes.
• - Provide weekly status reports regarding contract milestones, progress against key performance indicators (KPIs), programme interdependencies, risks, and issues.
• - Respond to commissioner requirements for contract progress reporting and assurance.
• - Work closely with the Head of Quality and Curriculum, actively participating in programme evaluation, stakeholder feedback, and lessons learned activities.
• - Drive the long-term financial performance and value for money of Greater Manchester skills programmes through effective operational and financial performance management.
• - Work closely with the Heads of Curriculum, Head of Quality and Curriculum, and Curriculum Innovations Manager to implement step-in measures as required, including contractual performance and quality improvement planning.
• - Provide feedback based on any evaluation results, quality and progress assessments, or individual responses to the Assistant Director for Skills and relevant Head of Curriculum to ensure that content not achieving intended learning objectives is addressed.
• - Work with the Skills Delivery team as part of a defined joined-up approach to ensure a close tie-up between CPD design and programme management, ensuring that a feedback loop exists.
• - Identify effective practice through data analysis and robust audit, sharing with the wider internal management teams and developing into business-as-usual practice.
• - Ensure that expertise across delivery areas is kept up to date through self-management and engagement with the relevant Head of Curriculum to gain access to the latest policy and research.
• **Key Performance Indicators**
• - Achievement of contractual quality and performance measures.
• - Collaboration and engagement with community organisations, referral partners and employers.
• - Customer retention and high levels of stakeholder satisfaction.
• - Budget and resource utilisation and efficiency.
• - Timely and accurate reporting on contract performance measures.
• - Accuracy and completeness of contract documentation and reporting.

Skills Contracts Operations Manager

• Play a pivotal role in ensuring safe and effective delivery of Facilities Management services
• Translate strategic priorities into operational excellence
• Support Cluster Managers and drive a culture of safety and continuous improvement
• Oversee complex estates activity and advise senior stakeholders
• Respond to operational incidents and mentor leaders across the region

Regional Operations Manager

• Reporting to the Operations Manager, the Operations Coordinator will be responsible for overseeing and ensuring the effective delivery of operation services for their assigned MGA.
• Act as the Operations subject matter expert for your allocated MGA, providing guidance, insight, and hands-on support across day-to-day operations.
• Serve as a key liaison between the MGA and third-party service providers, ensuring smooth delivery of administrative and operational services.
• Collaborate closely with the outsourced services team to identify suitable activities for offshoring, ensuring alignment with business priorities and efficiency goals.
• Deliver training, guidance, and process knowledge to the outsourced services team, supporting consistent service quality and understanding of operational standards.
• Review and maintain up-to-date process documentation to support accurate delivery by the outsourced team and internal stakeholders.
• Act as the primary point of contact for the outsourced services team, addressing operational queries and providing timely support or escalation as needed.
• Oversee agency management activities, including agency application processes, TOBA completion, and ongoing due diligence maintenance.
• Own and perform credit control and reconciliation activities, including cash allocations and issuing statements of account.
• Manage task workflows to ensure alignment with service level agreements and deliverables.
• Support compliance efforts, conducting regulatory checks (e.g., sanctions screening, third-party due diligence) and upholding internal controls.
• Contribute to onboarding new MGAs and defining service scopes.
• Assist with continuous process improvements and participate in the development of new operational services and systems.
• Attend regular Service Review Meetings and MGA service/performance meetings to discuss performance, resolve issues, and drive continuous improvement.

Operations Coordinator

• Demonstrate and develop knowledge of collateral definitions and regulations surrounding uncleared derivatives margin regulations.
• Provide white glove client service by facilitating a seamless negotiation and execution experience of collateral schedules.
• Ensure processes are well designed and implemented, with sound governance, procedures, workflows and controls.
• Drive best practices.
• Participate in transformation initiatives driving risk reduction, cost reduction, client service excellence & revenue opportunities.
• Partner closely with key stakeholders such as Legal, Operations, Technology, Client Onboarding, Markets businesses, and risk functions.
• Help develop talent, support their growth, and promote a culture of continuous improvement by cultivating a robust service and control environment.

Assistant Vice President – Eligible Collateral Schedule Negotiator – Markets Operations

• Support the Operations Manager in leading the department (Stevedores)
• Ensure operational tasks are planned efficiently, executed safely, and delivered in line with service level agreements (SLAs)
• Drive a compliant Health & Safety culture
• Ensure the efficient planning and delivery of vessel and non-vessel operations
• Manage a key customer account, driving customer-centric excellence across the stevedoring teams
• Collaborate closely with the Finance Business Partner to analyze financial and operational performance data

Assistant Operations Manager – Stevedores

• - Conduct thorough industry research to identify and analyze leading operational practices.
• - Review project blueprints, specifications, and installation guidelines to ensure alignment with approved designs.
• - Provide assistance to the Engineering, Procurement, and Construction (EPC) team throughout the construction phase.
• - Effectively manage and resolve fleet activities and issues to maintain optimal power plant performance.
• - Optimise project locations and assess energy loss and uncertainty calculations.
• - Ensure comprehensive compliance with warranty and service agreements, overseeing contract administration and site operations.
• - Guarantee adherence to all contractual obligations, including regulatory requirements and agreements such as Power Purchase Agreements (PPA) and land leases.
• - Supervise external Operations and Maintenance (O&M) contractors, providing guidance for repairs, inspections, and system commissioning.
• - Contribute to the development of advanced maintenance solutions and drive continuous improvement initiatives, including cost reduction strategies.
• - Foster strong communication and rapport with project stakeholders, including owners, off-takers, and financiers, to enhance customer satisfaction and reporting.
• - Collaborate with external resources to address persistent plant performance issues and identify root causes.
• - Prioritize daily O&M department tasks, delegate responsibilities, and demonstrate strong leadership and management skills.
• - Coordinate service requests from external O&M providers, including quoting, scheduling, and performing necessary work.
• - Manage departmental invoicing and budgets to ensure financial accountability and efficiency

Operations jobs in United Kingdom

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Senior Manager – Asset Management, Operations

Delivery Operations Specialist

Operations Project Engineer – Water Recycling

Operations Manager

Service Desk Operations Manager

Operations Manager

Cyber Fusion & Intel Ops Manager

Payments Operations Analyst

Head of Operations – Maternity Cover

Commercial Operations Administrator

Head of Early Development Asset Operations

Senior Operations Manager

Client Operations Consultant

Senior Delivery Operations Manager

Skills Contracts Operations Manager

Regional Operations Manager

Operations Coordinator

Assistant Vice President – Eligible Collateral Schedule Negotiator – Markets Operations

Assistant Operations Manager – Stevedores

Operations and Maintenance Manager – Renewables