Operations Coordinator

HCV Underwriting Managers

Operations Coordinator at Mission ensuring effective delivery of operations for assigned MGAs. Acting as subject matter expert and liaison with third-party service providers.

Posted 7/17/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational management within the insurance industry, focusing on effective service delivery, compliance, and process improvement. Proficient in client relations and collaboration with third-party service providers to enhance operational efficiency.

Highest-signal resume keywords

Operations ManagementClient Facing ExperiencePolicy Administration Systems (PAS)Microsoft Excel ProficiencyInsurance Industry Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational Services DeliveryCredit ControlReconciliation ActivitiesProcess DocumentationRegulatory Compliance Checks

Soft Skills

Excellent CommunicationCollaboration SkillsSelf-MotivatedInnovative ThinkingOrganizational Skills

Certifications & Qualifications

CII Qualifications

Industry Keywords

Insurance IndustryMGAUnderwriting WorkflowsClaims WorkflowsRenewal Workflows

About the role

Key responsibilities & impact

Reporting to the Operations Manager, the Operations Coordinator will be responsible for overseeing and ensuring the effective delivery of operation services for their assigned MGA.
Act as the Operations subject matter expert for your allocated MGA, providing guidance, insight, and hands-on support across day-to-day operations.
Serve as a key liaison between the MGA and third-party service providers, ensuring smooth delivery of administrative and operational services.
Collaborate closely with the outsourced services team to identify suitable activities for offshoring, ensuring alignment with business priorities and efficiency goals.
Deliver training, guidance, and process knowledge to the outsourced services team, supporting consistent service quality and understanding of operational standards.
Review and maintain up-to-date process documentation to support accurate delivery by the outsourced team and internal stakeholders.
Act as the primary point of contact for the outsourced services team, addressing operational queries and providing timely support or escalation as needed.
Oversee agency management activities, including agency application processes, TOBA completion, and ongoing due diligence maintenance.
Own and perform credit control and reconciliation activities, including cash allocations and issuing statements of account.
Manage task workflows to ensure alignment with service level agreements and deliverables.
Support compliance efforts, conducting regulatory checks (e.g., sanctions screening, third-party due diligence) and upholding internal controls.
Contribute to onboarding new MGAs and defining service scopes.
Assist with continuous process improvements and participate in the development of new operational services and systems.
Attend regular Service Review Meetings and MGA service/performance meetings to discuss performance, resolve issues, and drive continuous improvement.

Requirements

What you’ll need

5 years of progressive experience in insurance industry (Insurance Company or MGA) preferred
Client facing experience is necessary
CII qualifications desired but not necessary
Excellent communication and collaboration skills required, to effectively work with a variety of business partners
Ability to work dynamically between key stakeholder teams
Self-motivated and innovative with the ability to organize and manage own work, and effectively work in collaboration with others
Experience with policy administration systems (PAS)
Familiarity with underwriting, claims, and renewal workflows
Proficiency in Microsoft Excel (including pivot tables, VLOOKUP, and basic formulas) for reconciliation, reporting, and analysis.

Benefits

Comp & perks

Private Medical Insurance via Bupa and access to JAAQ at Work a video platform designed to support your overall wellbeing
Group Life Insurance 4 x annual salary
Pension Scheme - salary sacrifice employer 5% contribution
Global Travel Insurance
28 days annual leave and an additional day off for your birthday
Company paid parental leave
Discretionary bonus scheme
Employee referral scheme
Remote first