Skills Contracts Operations Manager

Jotform

Oversee management of contracts for skill development programmes across Greater Manchester. Ensure efficient execution meeting client specifications and driving performance.

Posted 7/17/2026full-timeHanley, Stoke-on-Trent • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in contract management, project management, and stakeholder engagement to drive performance and quality outcomes in skills provision. Proficient in data analysis and reporting to ensure alignment with contractual obligations and continuous improvement.

Highest-signal resume keywords

Contract ManagementProject ManagementStakeholder EngagementData AnalysisPerformance Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract PlanningMonitoringReporting DocumentationPerformance ManagementQuality Improvement PlanningKPI AssessmentFinancial Performance ManagementAuditEvaluationRisk Management

Soft Skills

CollaborationRelationship BuildingCommunicationProblem SolvingCustomer Retention

Industry Keywords

Greater Manchester Skills ProvisionCommunity EngagementSubcontractor ManagementCurriculum DevelopmentStakeholder Satisfaction

About the role

Key responsibilities & impact

**Key Responsibilities**
- Lead end-to-end contract management by implementing robust project management and review procedures across the Greater Manchester skills provision.
- Collaborate with internal teams to ensure alignment of contract deliverables with commissioner expectations.
- Actively engage with community groups, employers, and wider stakeholders to grow and develop the business within the curriculum-specific context.
- Build effective and productive working relationships with commissioners' contract leads.
- Build and maintain relationships with relevant stakeholders, strategic and generic subcontractors/delivery partners, and other relevant organisations.
- Create and maintain key contract planning, monitoring, and reporting documentation.
- Facilitate regular contract reviews with key managers to assess performance, plan the approach to achieving future targets, and identify potential challenges and mitigating actions to ensure positive contract outcomes.
- Provide weekly status reports regarding contract milestones, progress against key performance indicators (KPIs), programme interdependencies, risks, and issues.
- Respond to commissioner requirements for contract progress reporting and assurance.
- Work closely with the Head of Quality and Curriculum, actively participating in programme evaluation, stakeholder feedback, and lessons learned activities.
- Drive the long-term financial performance and value for money of Greater Manchester skills programmes through effective operational and financial performance management.
- Work closely with the Heads of Curriculum, Head of Quality and Curriculum, and Curriculum Innovations Manager to implement step-in measures as required, including contractual performance and quality improvement planning.
- Provide feedback based on any evaluation results, quality and progress assessments, or individual responses to the Assistant Director for Skills and relevant Head of Curriculum to ensure that content not achieving intended learning objectives is addressed.
- Work with the Skills Delivery team as part of a defined joined-up approach to ensure a close tie-up between CPD design and programme management, ensuring that a feedback loop exists.
- Identify effective practice through data analysis and robust audit, sharing with the wider internal management teams and developing into business-as-usual practice.
- Ensure that expertise across delivery areas is kept up to date through self-management and engagement with the relevant Head of Curriculum to gain access to the latest policy and research.
**Key Performance Indicators**
- Achievement of contractual quality and performance measures.
- Collaboration and engagement with community organisations, referral partners and employers.
- Customer retention and high levels of stakeholder satisfaction.
- Budget and resource utilisation and efficiency.
- Timely and accurate reporting on contract performance measures.
- Accuracy and completeness of contract documentation and reporting.

Requirements

What you’ll need

No specific requirements listed.

Benefits

Comp & perks

- Flexible working including home-based, centre-based, or hybrid job role dependant
- Up to 26 days annual leave, with the option to purchase up to 10 additional days
- Pension scheme to support your long-term financial wellbeing
- Training and professional development, including CPD workshops and professional qualifications
- Westfield Health Scheme with benefits including 13 healthcare services, cashback towards essential health bills, counselling and therapy treatments, fast access to MRI, CT, and PET scans, and discounted shopping vouchers
- Wellbeing initiatives including Wellbeing Wednesdays and the Mental Health at Work Pledge
- Disability Confident Leader, Menopause Workplace Pledge, Armed Forces Covenant, Ban the Box Employer, and secure prayer spaces
- Annual paid volunteering day and charity initiatives
- Cash incentives for Employee of the Month and Employee of the Year awards
- £500 Recommend a friend scheme