Delivery Operations Specialist

Islacare

Delivery Operations Specialist managing pathways for clients of Isla’s healthcare technology platform. Ensuring smooth delivery processes and training for clinical and admin staff.

Posted 7/24/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £29,000 - £35,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational skills and the ability to manage multiple client accounts while ensuring smooth delivery and support. Proficient in running training sessions for non-technical users and comfortable with light technical configuration work in a healthtech or SaaS environment.

Highest-signal resume keywords

Client Support ManagementTraining Session FacilitationConfiguration ManagementProcess ImprovementHealthcare Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Configuration ManagementProcess ImprovementClient Support ManagementTraining FacilitationOnboardingData Management

Soft Skills

Exceptional OrganisationClear CommunicationBias to ActionProblem-SolvingIndependence

Tools & Technologies

Ticketing SystemsConfiguration PlatformsTraining ToolsLearning Management Systems

Industry Keywords

HealthtechSaaSNHSOperational ComplexityImplementation

About the role

Key responsibilities & impact

Get pathways live for clients on Isla: lead the configuration, training, and rollout work that takes a client from signed-off design to a fully working pathway in use
Own the handover of newly live pathways into smooth, steady-state support - building a clean, repeatable process as we scale
Be the go-to person for hands-on support across our live client base - jumping in quickly wherever a process needs fixing, a rollout needs a push, or a client needs an extra pair of capable hands
Run and continuously improve training sessions for clinical and admin staff, making sure every user feels confident using Isla
Manage day-to-day configuration changes for live clients, keeping requests moving quickly and clients delighted
Build and refine the playbooks, checklists, and templates that make brilliant delivery repeatable across many clients at once
Keep a close, organised eye on delivery status across your whole portfolio - nothing gets dropped, nothing quietly stalls
Spot early signs of client risk or dissatisfaction and flag them fast, helping the wider Delivery team stay ahead
Work closely with Product and Engineering to log, chase, and resolve configuration issues, bugs, or platform gaps

Requirements

What you’ll need

Enthusiasm, passion, energy, and a desire to make positive change
Exceptional organisation - you naturally track multiple moving parts and nothing slips through the cracks
A bias to action: you'd rather get something live and iterate than wait for the perfect plan
Comfort with light technical/configuration work - you don't need to be an engineer, but you're not afraid of systems, settings, and structured data
Experience in an operations, implementation, customer success, product operations, or delivery-adjacent role - ideally in a fast-moving startup or healthtech/SaaS environment
Confidence running training or onboarding sessions with non-technical users, including in clinical or healthcare settings
Ability to work independently across several accounts at once, prioritising sensibly without close oversight
Clear, calm communication - you can reassure a client mid-issue while quietly fixing the actual problem
Preferred (not essential)
Experience in healthcare, NHS, or another regulated/operationally complex sector
Exposure to product operations or a similar role that blends process, configuration, and people
Experience with project or delivery tooling (e.g. ticketing systems, configuration platforms, training/LMS tools)

Benefits

Comp & perks

Work from home or at our dog friendly office in Moorgate
Equity options and 5% pension contributions.
Flexible working times up to 2 days per week
Work abroad for up to 90 days per year
Enhanced parental leave and access to Mintago benefits platform
25 days annual leave (on top of bank holidays)
Take your birthday off and another significant day off too
Treat your friends or family to a meal each quarter (up to £75)
Access to our Mintago platform, offering retail discounts, childcare vouchers, virtual GP, financial advice and more!
A monthly wellbeing bonus (£50 per month for gym membership/wellbeing activities) or Private medical
Quarterly socials
A learning budget for you to use
Delivering social impact through improved patient healthcare