Operations

• Proactively research and identify new marketplace supplier candidates across target categories, using competitive analysis, industry resources, and internal category gaps as inputs
• Conduct initial outreach to prospective suppliers, articulate SupplyHouse’s marketplace value proposition, and manage the early-stage relationship through qualification
• Coordinate with Category Management to prioritize and schedule new supplier conversations, ensuring alignment with category strategy before advancing candidates
• Own the end-to-end onboarding process for approved suppliers, including agreement coordination, contract administration, data requirements communication, and timeline management
• Lead technical feed setup and validation for new suppliers—mapping product data, verifying feed accuracy, and resolving data quality issues prior to go-live
• Train new suppliers on SupplyHouse’s systems, data standards, and operational requirements, ensuring they are set up for long-term success on the platform
• Serve as the primary point of contact for new suppliers through the onboarding period, troubleshooting issues and maintaining momentum to hit go-live milestones
• Document onboarding processes and maintain SOPs to ensure consistent, repeatable execution as the supplier base grows
• Develop and maintain claims, warranty, and returns processes for marketplace suppliers, ensuring clear guidelines and consistent execution across the supplier base
• Monitor post-launch supplier performance and flag issues with service levels, data quality, or accounting discrepancies for resolution
• Review weekly feeds for new item suggestions and coordinate with Category Management on additions
• Research competitor listings to identify opportunities for improvement in content, imagery, and positioning
• Conduct image audits and data cleanup including attribute and filter updates on new brand
• Own SOP creation and ongoing maintenance for marketplace operational workflows
• Test and document new marketplace features and platform capabilities within the supplier dashboards
• Execute ad hoc operational projects including data cleanup, content audits, and cross-system reconciliation
• Coordinate cross-functionally with Merchandising, Pricing, and Supply Chain teams to resolve issues and support execution
• Respond to basic marketplace customer inquiries escalated from Customer Service or order fulfillment, and review processed returns to identify trends
• Reconcile discrepancies between freight and non-freight shipping methods and partner with Product Catalog to update item dimensions as needed
• Monitor out-of-stock items and communicate gaps to the Merchandising team; support price update processes to maintain alignment between SupplyHouse and supplier pricing

Marketplace Operations Manager

• Work with assigned dealers (approximately 30-40)
• Evaluate the dealership’s service customer experience based on customer data and observations
• Assist in continuous improvements/problem resolution to build customer loyalty
• Work with dealership and digital district manager (if applicable) to analyze marketing and merchandising plan
• Achieve sales objectives for district by consulting with dealerships on how to grow their fixed operations
• Thoroughly prepare for each remote standardized dealer contact by identifying dealer priorities/needs

Dealer Operations Specialist

• The Operations Manager reports directly to the Vice President of Learner Development.
• You will be the primary execution partner to the Sr. Director of Product Operations, promoting program operations, managing Learner Development Team (LDT) resource allocation, and managing learner experience and pilot logistics.
• You will focus on project management, capacity planning, process tracking, and operational coordination
• Prepare operational reports and dashboards for MAS leadership review and presentation.
• Be a first contact for operational coordination questions across the MAS team.
• Manage resource planning, priority negotiation, and milestone timeline tracking execution for the LDT team.
• Track LDT workstream progress by managing cross-functional reporting and visibility.
• Provide cross-functional visibility into LDT capacity and availability.

Operations Manager, Matter and Space

• Executive Communication: Write, edit, and distribute email, correspondence memos, letters, and forms. When drafting correspondence for the Founder, write in his voice: warm, concise, relationally attuned, and free of anything that reads as templated or corporate. Maintain a proof-of-listening standard in all external communication, mirroring the language of the pastor or leader being served. Draft correspondence for prospects, customers, partners, and Pushpay leadership, including follow-ups tied to active sales conversations.
• Calendar Management: Maintain leaders’ calendars, including scheduling meetings, appointments, speaking engagements, and travel arrangements. Exercise discretion in committing time and evaluating needs, ensuring time is protected for high-leverage work and active deals.
• Email Management & Executive Communication: Inbox organization, ensuring proper filing, prioritization, and prompt and timely responses. Specifically for the Founder, manage the inbox end to end, triaging, drafting, and responding on his behalf with full authority.
• Travel Management: Book and manage senior executives’ travel logistics and activities, including accommodations, transportation, and meals, ensuring adherence to company travel policy with precision and zero surprises.
• Executive Operations: Create agendas, distribute meeting prep materials, support creation of slide decks, and publish notes/action items. Prepare briefing documents ahead of key meetings, including SteerCo sessions, customer conversations, and Pushpay leadership touchpoints. Serve as a connective layer between the Founder and internal teams (product, customer success, Pushpay counterparts), keeping information flowing and decisions moving.
• Presentation Support: Lead in the development of on-brand, visually appealing presentation graphics and presentation slides.
• Confidentiality: Maintain confidentiality and high degree of ethical standards at all times, handling sensitive matters including deal terms, personnel topics, and financial information with absolute discretion.
• Priority Management: Keep leaders advised of time-sensitive and priority issues, ensuring appropriate follow-up. Track commitments across sales, product, and integration workstreams, ensuring nothing falls through the cracks.
• Reporting Coordination: Coordinate the creation of and on-time submission of regularly scheduled reports.
• Expense Management: Prepare, reconcile, and submit expense reports for leaders; review submitted reports for accuracy and pre-approval.
• Event Coordination: Plan, coordinate, and execute in-person and virtual activities that build team connection and strengthen workplace culture, including team building events and social gatherings; recognition celebrations and milestone acknowledgments; and seasonal events.
• Digital Presence and Personal Brand: Own the Founder’s social media schedule end-to-end, planning, drafting, and publishing content across platforms. Curate and develop content that positions the Founder as a trusted voice on shepherding, congregant engagement, and church leadership. Repurpose talks, sales conversations, and customer wins into thought leadership content, monitoring engagement and surfacing opportunities.
• Special Projects: Complete a variety of special projects including supporting staff recognition and morale; creating presentations, financial spreadsheets and special reports. Take ownership of initiatives the Founder delegates, from event planning to customer-facing collateral, and represent the Founder in meetings when appropriate, capturing decisions and driving follow-through.
• Flexible Support: Perform additional and/or alternative duties as assigned from time to time, including supporting other departments or Executives as needed.

Executive Operations & Communication Manager

• Provide strategic and day-to-day leadership for manufacturing operations, ensuring teams are aligned, engaged, and equipped to achieve world-class performance.
• Drive operational excellence through Lean principles, continuous improvement, employee development, and a relentless focus on safety, quality, and customer satisfaction.
• Lead and develop a team of managers and supervisors across manufacturing operations.
• Build a culture of accountability, engagement, teamwork, and continuous improvement.
• Develop and deploy meaningful operational metrics that align teams around business objectives and performance outcomes.
• Drive improvements in quality, productivity, on-time delivery, and operational efficiency.
• Implement and sustain Lean Manufacturing, Toyota Production System, and Total Productive Maintenance principles.
• Champion continuous improvement initiatives through Gemba walks, Kaizen events, 5S activities, and employee involvement.
• Develop both strategic and tactical plans to address changing business demands and customer expectations.
• Oversee operational budgets and drive performance improvements through cost management and waste reduction initiatives.
• Establish effective communication processes that ensure alignment and accountability throughout the organization.
• Mentor and coach leaders on employee engagement, leadership effectiveness, and team development.
• Ensure compliance with all safety, environmental, quality, and regulatory requirements.
• Partner with other ASSA ABLOY Door Group locations to share best practices and drive operational consistency across the organization.
• Support organizational growth through thoughtful workforce planning, operational improvements, and leadership development.

Director, Operations

• Oversee day-to-day operations
• Enforce policies and processes
• Ensure employees work productively and develop professionally
• Oversee recruitment and training of new employees
• Evaluate and improve operations
• Direct the employee assessment process
• Prepare regular reports for ownership
• Ensure staff follows health and safety regulations

Operations Manager

• Responsible for taking a holistic approach to identifying business improvement opportunities developing solutions, managing initiatives, and identifying the resources and various disciplines needed to execute the process
• Specific consulting responsibilities include operational, financial and process analysis, strategy development, process reengineering, and modeling, e.g., LEAN/Six Sigma, and continuous improvement, to deliver operational transformation
• Perform assessments by conducting operational and shop-floor observations and utilizing analytical skills to understand client environments
• Develop and deploy KPI’s and operating systems to measure and improve operating performance
• Develop, manage, and lead continuous process improvement initiatives
• Deliver training, coach, and mentor client staff
• Execute a portion of the scope of work as assigned and ensure deliverables are achieved on time and within budget
• Leverage the flexibility of Lean, Six Sigma, and Performance Improvement tools to enhance productivity

Senior Consultant, Performance Improvement Operations

• Oversee the transportation and logistics department's daily operations to ensure all processes run smoothly and efficiently
• Coordinate with internal departments, such as sales and customer service, to ensure customer needs are met
• Develop and implement transportation and logistics strategies to improve efficiency, reduce costs, and increase profitability
• Collaborate with external partners, such as carriers and suppliers, to maintain strong relationships and ensure reliable transportation services
• Monitor transportation and logistics performance metrics and implement corrective actions where necessary
• Conduct regular audits of transportation and logistics processes to ensure compliance with company policies and regulations
• Provide timely and accurate reports on transportation and logistics activities to management
• Identify and implement continuous improvement initiatives to optimize transportation and logistics operations

• Drive business development for new franchise and MSA (Managed Service Agreement) club locations
• Lead and facilitate monthly Sales and Operations Review calls focused on KPI performance
• Oversee website strategy for all Franchise and MSA clubs
• Collect, organize, and analyze quarterly financial statements for all non-MSA franchise locations
• Serve as the primary liaison and strategic advisor to Franchise Owners
• Conduct weekly check-ins and lead structured monthly performance reviews
• Analyze KPIs and financial statements to identify growth opportunities
• Support new club development including site approvals, territorial mapping, and SWOT analysis
• Conduct regular in-market visits to ensure operational excellence and brand compliance
• Provide coaching to improve sales, membership growth, EBITDA, and operational efficiency

Director – Franchise Operations

• Reporting to the Coding Operations Director, the Coding Operations Manager is responsible for providing operational leadership and oversight of assigned coding functions across the organization.
• Direct management responsibility over assigned coding operations.
• Ensures coding activities comply with organizational productivity, quality, compliance, and turnaround time expectations.
• Collaborates with Revenue Integrity and Patient Financial Services to resolve coding-related billing edits and reduce reimbursement delays.
• Maintains extensive knowledge of National Coverage Determinations (NCDs), Local Coverage Determinations (LCDs), National Correct Coding Initiative (NCCI) edits, and applicable federal and state regulatory requirements affecting coding and reimbursement.
• Achieves organizational coding quality and reimbursement accuracy goals through accurate assignments of coding methodologies.
• Schedules staff, manages staffing assignments, and monitors coding productivity.

Manager – Coding Operations

• Provide support to Operations Manager with short and long-term strategic projects
• Support on-site leasing teams with leasing system tech support items and one-off requests, as approved by leadership
• Support as an alternate main point of home office contact for leasing operations
• Drafting of communications as needed
• Help administer and update the leasing operations systems
• Support leadership with operational training initiatives for site teams
• Help research and prepare presentations to support new initiatives & strategies
• Review, edit, and distribute SOP documentation to all pertinent team members
• Schedule team-wide meetings and training as needed
• Work collaboratively with IT, Marketing, Finance, HR, Legal, & Development teams on cross-functional projects and initiatives
• Update & maintain all portfolio-wide electronic documents in the leasing operations system
• Work with outside vendors on leasing-focused accounts & projects
• Completes other tasks as directed and assigned.

Operations Associate

• manage a team of patient operations managers
• work cross-functionally with leaders across FuzeRx to translate our technology infrastructure into measurable operational performance
• oversee the performance and growth of the Patient Operations Care team
• establish requirements for reporting and capabilities while driving initiatives to ensure a seamless patient experience across our automated dispensing and API-integrated platforms
• lead operational excellence across central fill pharmacy networks and courier delivery operations
• establishrequirements for capabilities and reporting, collaborating cross-functionally to deliver data-driven insights
• analyze data to forecast staffing needs based on program performance, optimizing resource allocation across multiple roles
• lead a large team of managers, supervisors and team members, establishing an environment of positive employee engagement and experience

Director, Central Operations

• Provide engineering and project support to Americold facilities.
• Drive labor productivity and inventory control improvements through engineered labor standards, performance-based incentive roll-out.
• Ideate and support the execution and sustainment of continuous improvement initiatives.
• Leverage dashboards to monitor site-level labor, inventory, and service performance, identify issues, and drive corrective actions across all assigned sites.
• Identify and drive productivity improvement, process enhancement, and inventory control initiatives through continuous improvement projects.
• Develop, validate, and maintain time-studied standards.
• Calculate and implement performance incentives.
• Ensure proper change management to sustain assigned projects.
• Provide training to operations teams on labor management, inventory control, process improvement tools, and associated systems.
• Evaluate and make recommendations for process improvements.
• Evaluate material handling equipment requirements as needed.
• Keep abreast of the latest technology in warehousing and evaluate for applications.
• Develop project scopes, specifications, and estimates as needed.
• Conduct audits and comparative site analyses to ensure compliance, identify performance gaps, and establish benchmarks for inventory control excellence.
• Assist with improving productivity and reducing costs.
• Create scheduling tools to capture work content.
• Own 5 Habits and labor management system performance improvements.

Operations Excellence Manager

• Lead wealth servicing operations across assigned teams, functions, or regions
• Deliver consistent service levels, quality outcomes, and client experience for wealth clients
• Manage workload, staffing, and operational execution to meet performance targets
• Ensure service continuity and operational effectiveness during periods of change or growth
• Own customer satisfaction, issue resolution, and end-to-end case ownership
• Support life-event servicing, retention strategies, and service recovery for high-value clients
• Monitor and analyze performance across service, quality, productivity, and risk metrics
• Identify trends and drive improvements in processes, workflows, and servicing models

Wealth Servicing Operations Leader

• Lead Fidelity servicing operations across assigned teams, functions, or regions
• Deliver consistent service levels, quality outcomes, and partner-aligned client experience
• Manage workforce planning, staffing
• Support relationship-based servicing models, ensuring high-touch support for complex business client needs
• Own customer satisfaction, issue resolution, and service recovery across business banking interactions
• Balance specialized client needs with operational efficiency and scalability
• Monitor and analyze performance across service, quality, productivity, and risk metrics
• Communicate performance insights and recommendations to senior leadership

Cobrand Operations Leader

• Define and lead the enterprise vendor strategy for CBWS, identifying opportunities for strategic sourcing aligned to long-term business and servicing objectives
• Direct large-scale outsourcing and migration initiatives across multiple vendors, ensuring minimal disruption to service levels and client outcomes
• Own performance outcomes across vendor-supported operations, including service, cost, quality, and risk
• Establish and enforce enterprise-level governance frameworks, controls, and performance standards across vendor partners
• Lead resolution of complex, high-impact service issues, ensuring timely remediation and root cause elimination
• Partner with senior leaders across CBWS and enterprise functions (Risk, Compliance, Technology, Product) to align vendor strategy with broader business priorities
• Lead financial planning and oversight for vendor operations, including budget design, forecasting, and cost optimization strategies
• Lead and develop a multi-layered organization, including managers and senior professionals, fostering a high-performance, accountable culture

Vendor Oversight Operations Leader

• Lead the servicing strategy for Solutions and Social channels aligned to CBWS transformation priorities.
• Translate enterprise objectives into scalable operating models, capability roadmaps, and service design standards.
• Drive end-to-end channel integration (voice, asynchronous messaging, social) to enable seamless, low-friction client journeys.
• Serve as a partner to Product, Digital, Fraud, Compliance, and Vendor organizations to deliver holistic servicing solutions.
• Establish and sustain a cohesive leadership model across newly consolidated operations.
• Lead CBWS Solutions and escalation strategy.
• Establish governance frameworks for: End-to-end case ownership and resolution standards, Regulatory response management and escalation rigor, Root cause identification and systemic remediation, Executive-level stakeholder communication (Risk, Compliance, Legal, Business Lines).
• Own enterprise performance and evolution of real-time and asynchronous digital channels.
• Define and drive KPIs across: Client experience (CSAT, sentiment, first contact resolution), Operational efficiency (concurrency, containment, productivity), Risk and compliance adherence (particularly in public/social channels).
• Lead transition to AI-enabled servicing models (bot + human), including: Bot strategy, supervision, and escalation design, Optimization of agent concurrency and digital servicing effectiveness, Establishment of brand voice, tone, and empathy standards in digital engagement.
• Lead large-scale, multi-functional operations with enterprise and cross-line-of-business impact.
• Develop and execute long-range operational and transformation plans aligned to CBWS strategy.
• Drive continuous improvement in service delivery, efficiency, quality, and client experience.

Operations Leader – Solutions, PAs

• Lead and manage prepaid and CPS servicing operations across assigned functions or regions
• Ensure consistent delivery of service levels, quality outcomes, and client experience
• Plan, prioritize, and coordinate operational activities to meet volume, capacity, and performance targets
• Maintain deep knowledge of prepaid and corporate payment products, services, and operational processes
• Monitor and analyze operational performance metrics (e.g., service, quality, productivity, risk)
• Identify trends, gaps, and opportunities; implement corrective actions and improvements
• Drive continuous improvement through process optimization, workflow enhancements, and system improvements
• Ensure adherence to all regulatory requirements, corporate policies, and internal controls
• Maintain a strong risk and quality management environment across operations
• Promote awareness and compliance with applicable laws, regulations, and the U.S. Bank Code of Ethics
• Develop and manage budgets, forecasts, and resource plans
• Lead, coach, and develop a high-performing, multi-level team (leaders, front-line employees)

Prepaid and CPS Operations Leader

• Manage a distributed team of Fleet Technicians across multiple states
• Build technician schedules and ensure regional fleet commitments are met
• Handle regional fleet performance metrics and report regularly
• Conduct root cause analysis on field issues and manage parts inventory
• Ensure compliance with regulations governing field service operations
• Serve as the primary contact for customer relationships in the Central Region

Operations jobs in Tennessee

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Marketplace Operations Manager

Dealer Operations Specialist

Operations Manager, Matter and Space

Executive Operations & Communication Manager

Director, Operations

Operations Manager

Operations Manager

Senior Consultant, Performance Improvement Operations

Operations Manager

Director – Franchise Operations

Manager – Coding Operations

Operations Associate

Director, Central Operations

Operations Excellence Manager

Wealth Servicing Operations Leader

Cobrand Operations Leader

Vendor Oversight Operations Leader

Operations Leader – Solutions, PAs

Prepaid and CPS Operations Leader

Fleet Operations Regional Manager – Central Region