Operations

• Supervises billing leadership and staff, including hiring, training new team members, performance evaluation, workload allocation, and professional development.
• Serves as the department’s subject matter expert on coding and billing processes.
• Serves as the subject matter expert for each project’s clearinghouse and advises best practices within the client’s clearinghouse.
• Responsible for reviewing improvements with clients pertaining to billing and DNFB recommendations.
• Responsible for reviewing, advising, and building clearinghouse edits and bridge routines to ensure industry standard clean claim rates.
• Ensure compliance with HIPAA, State, and Federal laws and guidelines among team members.
• Implement audit and productivity standards to uphold compliance across the billing teams.
• Ensure leadership teams are informed proactively pertaining to client billing issues and opportunities; attend client meetings as needed for explanations.
• Strive to meet or exceed all KPIs and goals.
• Coach and mentor supervisors when employees do not meet expectations.
• Design, implement, and maintain billing best practice workflows and policies.
• Foster teamwork and a positive working environment.
• Support supervisors with team member payroll accuracy and approvals as needed.
• Participate in client or internal meetings as requested.
• Complete all assigned projects promptly.
• Perform other related duties as needed.

Operations Manager – Billing

• Build and Own the Product Knowledge Base: Design the retrieval architecture, automate and curate content.
• Elevate Documentation Operations: Own release notes, help content, and maintain high-quality documentation.
• Treat Docs as Code: Implement versioning and automation in documentation processes.
• Serve Product Marketing and GTM: Run discovery sessions and maintain integration surfaces with existing connectors.

Product Knowledge Operations Manager

• Responsible for driving projects throughout value stream to achieve or exceed budgeted goals
• Analyze data, develop models, work with teams, and observe the manufacturing process to identify inefficiencies, bottlenecks, and other areas for improvement
• Write procedures, investigate, establish protocols, report change controls to support client programs
• Provide day-to-day production support where needed
• Manage change control for assigned projects
• Work with production, automation and project engineering groups on process improvement projects

Manufacturing Process Improvement Engineer

• Manage multiple teams or a functional area and a component of the fraud loss portfolio
• Contribute to the development of fraud management policies, processes, procedures, tactics and strategies for portfolios under oversight
• Manage fraud losses and ensure analysts make appropriate decisions, managing the execution of operational objectives and goals
• Recommend, direct and approve fraud decisions on domestic and international corporate relationships using detailed financial, industry ratios
• Redirect and participate in identifying resource needs to meet strategic objectives and initiatives, and assist in executing change initiatives
• Develop, manage and execute merchant fraud and collusion detection strategies, and identify process improvements to support the area
• Develops the information infrastructure to support improvement strategies across all portfolios
• Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Ensure essential procedures are followed and contribute to defining standards
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Fraud Operations Group Manager, SVP

• Manages and provides leadership to a team of Branch Managers
• Coordinates operational and day to day functional activities
• Communicates and develops operational plan to district and regional leadership
• Manages all district-wide operational strategy rollouts, budgets and goals
• Collects data and submit reports as needed
• Determines market opportunities for new products and services
• Ensures operational activities are conducted within expense budget
• Communicates and reinforces safety compliance

District Operations Manager

• Responsible for developing and providing short-term tactical direction and oversight
• Develops short-term improvements impacting an area
• Directs the overall operations of an assigned group of communities within a geographic region
• Oversees a revenue of $20-60 Million
• Develops long-range objectives and strategies for each community within the region
• Develops annual operating budget, including census, payroll, staffing and capital forecasts
• Implements company-wide programs at communities in various operational areas
• Assures that resident services reflect the highest quality in conformance with federal and state law and company standards
• Enhances the quality of resident care by working with functional team members in various departments
• Directly supervises and evaluates performance of Executive Directors within region.

District Director of Operations

• Manage the full hardware lifecycle, including procurement, deployment, maintenance, refresh, repair, and retirement of company devices.
• Provide support for laptops, mobile devices, peripherals, printers, A/V equipment, and office technology.
• Maintain hardware standards, inventory, warranty tracking, and refresh schedules.
• Serve as the primary IT support resource and escalation point for employees and company events.
• Maintain accurate inventory records for all IT assets, including ownership, location, warranty status, and lifecycle stage.
• Manage asset assignment, recovery, disposal, and audit processes.
• Ensure asset records support financial, compliance, insurance, and audit requirements.
• Manage IT onboarding and offboarding processes, including device provisioning, access management, account deactivation, and equipment recovery.
• Ensure new hires have required technology and system access on day one.
• Maintain audit-ready documentation and coordinate urgent terminations with Security and Compliance.
• Administer Microsoft Entra ID, including users, groups, roles, SSO, MFA, conditional access, and provisioning.
• Manage account lifecycle processes and group-based access controls.
• Maintain identity governance, access reviews, and audit evidence for access changes.
• Administer IT-owned SaaS applications, including configuration, permissions, integrations, and security settings.
• Maintain application inventories, licensing records, renewals, and vendor relationships.
• Conduct license optimization reviews and recommend cost-saving opportunities.
• Serve as the administrator for applications without a designated business owner.
• Execute IT responsibilities within the Software Procurement Process.
• Manage IT vendor relationships, contracts, renewals, and technology spend.
• Support budgeting, forecasting, vendor negotiations, and cost optimization initiatives.
• Monitor recurring technology expenses and provide spend reporting.
• Administer endpoint management platforms, including device compliance, patching, encryption, software deployment, and remote management.
• Implement security controls and vulnerability remediation in partnership with the CISO.
• Manage privileged access, password vaults, and security-related audit activities.
• Support investigations, compliance reviews, e-discovery requests, and evidence collection.
• Administer Microsoft 365, including Exchange, Teams, SharePoint, email security, and collaboration services.
• Manage VPN access, DNS, network-related services, backups, and workplace technology.
• Support conference rooms, phone systems, office technology, and workplace infrastructure projects.
• Coordinate with Engineering and Security teams on shared technology initiatives.
• Maintain IT policies, procedures, runbooks, and operational documentation.
• Automate repeatable IT workflows and system integrations to improve efficiency and reliability.
• Ensure IT processes are documented, scalable, auditable, and transferable across personnel changes.

IT Systems and Operations Manager

• Define, develop and implement an Operational Development strategy which contributes to the campus strategic directions.
• Assist with recruitment, interviewing, and hiring of Operational Development staff.
• Create and manage succession plans for Operational Development function.
• Deliver weekly communication updates within the department.
• Assist in driving the campus strategic directions.
• Support the workcell business strategy as it pertains to Operational Development.
• Provide regular updates to Business Unit on the execution of the strategy.
• Identify creative ways to reduce cost by streamlining processes and systems.
• Utilize tools to monitor departmental cost and cost trends.
• Provide feedback to peers on cost and cost trends.
• Prepare timely forecasts for the department.
• Compare forward forecast results to historical actual results for trend assessment and analysis.
• Assist with and develop succession plans for Managers and keep access open with plans.
• Display expert technical knowledge in the field as well as knowledge of function in Jabil.
• Use and analyze the Due Diligence process to assess the functional capability of campus opportunities, report findings and highlight possible risks.
• Support functional team and conduct gap analysis to identify areas for improvement.
• Recruit, coach and “Jabilize” Functional Manager.
• Work with Functional Manager to recruit and train functional team.
• Work with and support functional team to action plan improvements.
• Provide functional support to campus sites.
• Work with Project Manager to establish a functional start-up plan.
• Build effective relationships with Functional Managers across the region.
• Lead by example; “walk the talk.”
• Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.

Operations Development Manager II – Growth

• Scheduling and tracking projects for Technicians, Auditors, Account Managers and Program/Operations staff
• Tracking and verifying program paperwork, files and correspondence
• Payment processing
• Verifying and organizing documents
• Data entry, gathering and tracking data, and assuring data quality
• Exporting predesigned reports
• Handling inbound or outbound emails and voice calls from customers
• Staff meetings and other program support
• Special projects

Operations Coordinator

• Oversee core operational functions including finance, human resources, administration, compliance, and technology
• Maintains databases, files, and document storage/retention as outlined by policies and procedures
• Ensure compliance with federal, state, and local nonprofit regulations
• Manage risk and ensure adherence to all contractual, insurance, and grant reporting requirements
• Create and maintain operations processes documentation/manual
• Support in the workflows related to organizational grantmaking
• Oversee budgeting, financial planning, and reporting processes in partnership with the accountants and finance consultants
• Supports the Executive Directors in the coordination of all board meetings

Operations Manager/Director

• Develop and implement operational strategies and programs to support Jabil's growth objectives within the US market
• Lead cross-functional teams in identifying, analyzing, and resolving complex operational challenges
• Drive continuous improvement initiatives using Lean, Six Sigma, and other methodologies
• Collaborate with business development, sales, and site leadership to translate growth opportunities into actionable operational plans
• Manage project portfolios, including scope definition, resource allocation, timeline management, and budget control
• Conduct thorough operational assessments and audits to identify areas for improvement
• Develop and deliver training programs for operational teams on new processes, tools, and best practices
• Monitor key performance indicators (KPIs) and report on the effectiveness of operational development initiatives
• Act as a subject matter expert in manufacturing operations, supply chain, and logistics
• Foster a culture of operational excellence and continuous improvement throughout the US organization

Operations Development Manager II – US Growth

• Support strategic claim pricing and reimbursement operations by monitoring performance, analyzing trends, and driving continuous improvement.
• Partner across business, operations, and technology teams to ensure accurate, timely, and efficient claim payment outcomes.
• Analyze system performance, data trends, and outputs to identify risks, anomalies, and root causes, and drive corrective and preventive actions.
• Monitor claim pricing systems and workbaskets to proactively detect and address operational issues impacting claim payment accuracy.
• Validate and optimize pricing rules to ensure alignment with business requirements, regulatory expectations, and operational effectiveness.
• Serve as a subject matter expert, aligning cross-functional stakeholders on priorities, ownership, and resolution strategies.
• Lead and support cross-functional initiatives, ensuring effective planning, coordination, and execution across teams.
• Identify and implement process improvements to enhance system performance, efficiency, and quality outcomes.
• Manage dependencies, risks, and issues across initiatives, ensuring timely delivery and operational readiness.

Operations Advisor – Delivery Support, Insights

• Maintain the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow.
• Learn and maintain thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
• Supervise donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP.
• Attend all required training sessions, staff meetings, etc.
• Ensures that accurate and thorough documentation of necessary records is performed.
• Under the guidance of the Center Manager and/or the Assistant Manager, assure facility is maintained in a neat and clean condition and all equipment is kept in good working order.
• Submit timely and accurate reports as required by the Center Manager and/or the Assistant Manager.
• Assist in the control of center donor funds as determined by the Center Manager and/or the Assistant Manager.
• Assist in the training of new employees and retraining of current employees.
• Maintains active communication with other service areas to ensure accurate documentation and quality.
• Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
• Reports all unsafe situations or conditions to area lead, supervisor or manager.
• May be trained to repair plasma center equipment.
• Assist the Center Manager and/or Assistant Manager in any task necessary in pursuit of company objectives.

Operations Supervisor

• Drive enterprise adoption and sustained utilization of IKC ConnectX products (e.g., NICE CXOne)
• Partner with operational leaders to ensure workflows are embedded consistently across national and clinical teams
• Identify barriers to adoption and coordinate training, communications, readiness, and feedback loops
• Partner closely with IKC Product to shape and operationalize solutions
• Establish and monitor success metrics tied to adoption, utilization, operational efficiency, teammate productivity, service levels, and patient engagement outcomes
• Identify, prioritize, and incubate innovation opportunities that improve clinical and operational workflows
• Drive efforts to unify platforms and standardize processes across roles and teams
• Build trusted relationships with IKC Operations, IKC Product, and adjacent stakeholders to align priorities

Director – IKC ConnectX Operations

• Lead interviews for potential Posting staff and Team Lead candidates.
• Ensure team members consistently comply with HIPAA, state, and federal laws and guidelines.
• Provide ongoing training and mentorship to staff.
• Monitor productivity standards and quality, ensuring all team members meet expectations.
• Review team member quality and coach and mentor team on any negative trends.
• Assess team member performance daily and provide coaching if key metrics are not achieved.
• Escalate employee deficiencies to management if coaching does not result in improvement.
• Communicate team and individual progress with the Shared Services Manager.
• Administer disciplinary actions and implement Employee Success Plans as needed.
• Promote a positive work environment and encourage teamwork.
• Ensure the accuracy and approval of team member payroll.
• Complete performance evaluations for all staff.
• Track and resolve outstanding monies/EOB’s that can’t be posted.
• Ensure client policies around denial posting, contractual write offs etc. are followed.
• Stay up to date with payer updates and process changes to ensure accurate posting.
• Lead and participate in daily shift briefings.
• Investigate problem accounts as identified.
• Escalate unresolved client IPO issues to management.
• Train all new hires on both client and Currance workflows.
• Collaborate with management to develop policies.
• Participate in limited travel as required.
• Complete all assigned projects in a timely manner.
• Perform additional duties as needed.

Operations Supervisor – Payment Posting

• Partner across Supply Chain, Commercial, and internal Deliver to support regional business unit initiatives and drive business performance, including issue management & customer improvements.
• Mine and analyze data across multiple data sources to conduct root cause/trending analysis, and implement solutions for complex issues using knowledge of products, processes, and contacts
• Drive and improve Deliver setup and execution processes to support New Product Introductions, and cross-functional Quarter-end planning
• Collaborate with Commercial, Planning, and Deliver groups to identify and support Customer Experience improvement initiatives
• Partner with global counterparts to ensure global franchise priorities are aligned within the NA region
• Lead advanced projects to drive departmental supply chain efficiency and serve as a Deliver SME by providing critical inputs, change impact assessments, and build the recommendations for project execution
• Present data in a format that allows management to make strategic decisions; i.e., creation of an executive summary; use of PowerBI and PE tools and concepts to analyze/drive process improvements as appropriate

Senior Analyst, Business Unit Operations

• Partner across Supply Chain, Commercial, and internal Deliver to support regional business unit initiatives and drive business performance, including issue management & customer improvements.
• Mine and analyze data across multiple data sources to conduct root cause/trending analysis, and implement solutions for complex issues using knowledge of products, processes, and contacts.
• Drive and improve Deliver setup and execution processes to support New Product Introductions, and cross-functional Quarter-end planning.
• Collaborate with Commercial, Planning, and Deliver groups to identify and support Customer Experience improvement initiatives.
• Partner with global counterparts to ensure global franchise priorities are aligned within the NA region.
• Lead advanced projects to drive departmental supply chain efficiency and serve as a Deliver SME by providing critical inputs, change impact assessments, and build the recommendations for project execution.
• Present data in a format that allows management to make strategic decisions; i.e., creation of an executive summary; use of PowerBI and PE tools and concepts to analyze/drive process improvements as appropriate.

• Build and manage capacity models that forecast staffing needs across multiple operational teams and work types
• Analyze trends in volume, productivity, attrition, inventory, and related metrics to produce accurate monthly staffing forecasts and identify excess or shortfall risk
• Recommend strategies that improve workforce utilization, including hiring plans, skill conversion, up-training, and model enhancements
• Lead monthly reviews with business partners to share results, explain forecast changes, and align on actions that support operational and financial goals
• Contribute to planning discussions by offering insights, raising risks, and influencing decisions with clear, data-based recommendations
• Support change by building strong partnerships, challenging assumptions when needed, and helping leaders make informed planning decisions

• Support the Field Operations Director in executing field operations strategies across assigned projects.
• Serve as a key point of contact between field leadership and project teams to ensure alignment with project goals, schedules, and client expectations.
• Participate in project handoff meetings, providing input on manpower, equipment needs, subcontractor coordination, and field execution plans.
• Review project documents, drawings, schedules, and scopes to prepare for effective field execution.
• Coordinate manpower planning with superintendents and field leaders; communicate and facilitate staffing needs to the Field Operations Director.
• Monitor field productivity, safety, quality, and schedule performance across assigned jobs.
• Review and analyze field documentation including daily reports, lookahead schedules, site inspections, and KPIs.
• Conduct regular site visits to ensure compliance with Mullins Mechanical safety policies, site-specific plans, and OSHA requirements.
• Lead or support safety meetings, toolbox talks, Job Safety Analyses (JSAs/MSAs), and incident investigations.
• Perform field quality audits to verify installations meet company standards and assist with corrective action plans as needed.
• Coordinate equipment delivery, usage, maintenance, and calibration to ensure uninterrupted field operations.
• Assist in tracking project progress, identifying potential delays, and implementing mitigation strategies.
• Coordinate feedback from field teams with vendors, subcontractors, and suppliers to resolve issues and improve execution.
• Support project closeout activities, ensuring field documentation and punch lists are completed accurately and timely.
• Participate in lessons-learned meetings and provide feedback to improve future project planning and execution.
• Mentor and support superintendents, foremen, and field staff through training, coaching, and performance feedback.
• Promote a culture of safety, accountability, teamwork, and continuous improvement in field operations.
• Ensure proper timekeeping, attendance tracking, and cost code usage for assigned field personnel.
• Support the Field Operations Director during audits, reviews, and leadership meetings as required.
• Additional responsibilities may be assigned as business needs evolve.

Fire Protection – Field Operations Manager

• Utilize utility billing and expense technology platforms to produce monthly, on-time, accurate resident bills for our clients
• Ensure we have all of the necessary inputs for the billing process to ensure maximum revenue recoupment for the client
• Review and analyze outputs to the billing process and collaborate with our clients to finalize and process monthly utility statements for their residents
• Review variance reports, datasets, and research explanations to ensure the accuracy and consistency of billing practices and results
• Collaborate across the Zego Utility Team to ensure properties are moved efficiently through the billing process
• Partner with your clients and internal departments to provide timely prebills to receive approvals that meet billing timelines and quality standards
• Obtain expert knowledge of our software platforms

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