Dealer Operations Specialist

MSX International

Dealership Operations Specialist focused on improving dealership operations and customer experience. Collaborating with teams to achieve sales objectives and enhancing service customer loyalty.

Posted 7/24/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and analytical skills to enhance dealership customer experiences and drive sales objectives. Proficient in leveraging technology and data to facilitate effective remote meetings and presentations.

Highest-signal resume keywords

Data-Driven PresentationsCustomer Service ExperienceAnalytical MindsetMicrosoft Office ProficiencyProblem Resolution

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Confident CommunicatorActive ListenerCreative Problem SolverFriendly AttitudeMulti-Tasking

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookMicrosoft Teams

Industry Keywords

Customer ExperienceDealership OperationsSales ObjectivesMarketing AnalysisFixed Operations

About the role

Key responsibilities & impact

Work with assigned dealers (approximately 30-40)
Evaluate the dealership’s service customer experience based on customer data and observations
Assist in continuous improvements/problem resolution to build customer loyalty
Work with dealership and digital district manager (if applicable) to analyze marketing and merchandising plan
Achieve sales objectives for district by consulting with dealerships on how to grow their fixed operations
Thoroughly prepare for each remote standardized dealer contact by identifying dealer priorities/needs

Requirements

What you’ll need

Confident and skilled communicator
Ability to establish rapport with others by initiating and leading conversations to make others feel comfortable
An active listener with exceptional verbal and written communication skills
Experience in delivering data-driven presentations to all levels of dealership management
Previous customer service experience
Is creative in problem resolution and demonstrates the ability to think 'out of the box', makes it a priority to solve the customer issues
Analytical mindset
Understanding of metrics and reports and the story they tell
Natural teaching approach—always looking for ways to make things better
Friendly and positive attitude with customers and co-workers
Ability to multi-task in a busy environment
Able to work independently and with other team members
Technology savvy
Ability to leverage technology to have purposeful and productive remote meetings
Proficiency at Microsoft Office (Word, Excel, PowerPoint, Outlook and Teams)
Passion to make a difference and succeed.

Benefits

Comp & perks

Employees can work remotely