MSX International

Project Manager

• Conduzir, planejar, organizar e controlar todas as fases dos projetos, desde o kick-off até o encerramento
• Apoiar a gestão no planejamento estratégico e na organização de cronogramas, garantindo o cumprimento dos prazos estabelecidos
• Monitorar o progresso dos projetos e elaborar relatórios de status para acompanhamento gerencial
• Identificar desvios de rota e apoiar na construção de planos de ação corretivos e de contingência
• Atuar como facilitador da comunicação entre diferentes áreas envolvidas nos projetos
• Mapear e documentar processos, promovendo melhoria contínua e padronização das práticas da área
• Identificar tendências de mercado e oportunidades de novos negócios, apoiando a construção de Business Cases
• Fornecer treinamento e orientação sobre metodologias e ferramentas de gestão de projetos para os membros da equipe
• Contribuir para o desenvolvimento de iniciativas voltadas à inovação e à experiência do cliente na área de Parts & Services
• Atuar em projetos relacionados a Connected Services, Agendamento Online, Blindagem Homologada e novos produtos de Manutenção Antecipada

Analista de Projetos

IT Support

• Contributing to customer satisfaction by answering support requests and delivering high-quality diagnostic and repair service
• Following the repair process and monitoring success, analyzing and reporting on gaps and advising on how to fill them
• Reviewing existing processes to increase quality and reporting performance of dealers on escalated cases
• Communicating with retailer staff, helping and coaching them, and documenting complex technical issues
• Building relationships with retailers and customers to improve function effectiveness

Technical Helpdesk Engineer – Automotive

Operations

• Work with assigned dealers (approximately 30-40)
• Evaluate the dealership’s service customer experience based on customer data and observations
• Assist in continuous improvements/problem resolution to build customer loyalty
• Work with dealership and digital district manager (if applicable) to analyze marketing and merchandising plan
• Achieve sales objectives for district by consulting with dealerships on how to grow their fixed operations
• Thoroughly prepare for each remote standardized dealer contact by identifying dealer priorities/needs

Dealer Operations Specialist

Learning and Development

• The Instructional Designer is responsible for the analysis, design, development, and continuous improvement of learning content that drives measurable performance outcomes in an automotive retail environment.
• Design and develop comprehensive learning content across multiple modalities — including eLearning modules, virtual instructor-led training (vILT) facilitator guides, participant workbooks, job aids, quick-reference guides, and blended learning curricula — aligned with defined learning objectives and adult learning principles.
• Create detailed storyboards that translate learning objectives into structured, sequenced instructional narratives, specifying content flow, interaction design, visual direction, assessment placement, and media requirements for each learning asset.
• Apply systematic instructional design methodologies (e.g., ADDIE, SAM, backward design) to ensure all content progresses logically from analysis and objective definition through design, development, implementation, and evaluation.
• Write clear, concise, and engaging instructional copy that is appropriate for the target audience, consistent with client brand standards, and optimized for the intended delivery format (screen-based, facilitator-led, or self-directed).
• Design learner interactions, practice activities, scenarios, and case studies that promote active learning, knowledge application, and behavioral transfer to the workplace — moving beyond passive information delivery to performance-focused design.
• Ensure all content meets accessibility standards and is designed for diverse learner populations with varying levels of prior knowledge, technical proficiency, and learning preferences.
• Participate in discovery and needs analysis activities — including stakeholder interviews, subject matter expert (SME) consultations, document review, and audience analysis — to define the learning problem, identify performance gaps, and establish measurable learning objectives.
• Collaborate with program managers, project managers, and client stakeholders to translate business requirements and client briefs into learning design documents that specify scope, objectives, audience, modality, assessment strategy, and success criteria.

Instructional Designer

Accounts Receivable

• Provide superior customer support by phone and/or email to commercial fleet accounts to maintain current account receivables.
• Posts customer payments by recording cash, checks, and EFT/ACH transactions.
• Verifies validity of account discrepancies by obtaining and investigating information from internal systems, dealers and customers.
• Resolves collections by examining customer payment history, credit line, and coordinating contact with collections department.
• Summarizes receivables by maintaining invoice accounts; accounts receivable account; verifying totals; preparing report for distribution to accounts and Management.
• Cross-train on other functions and processes within the Department
• Maintain accurate fleet vehicle inventory, as needed
• Promotes the mission of the accounting department and the organization by taking on related duties and special assignments as required
• Enroll vehicle data with multiple contract types into a specific system
• Audit customer account billing, payment and repair information.

Accounts Receivable Specialist

• Work with assigned dealers (approximately 30-40)
• Evaluate the dealership’s service customer experience
• Assist in continuous improvements / problem resolution to build customer loyalty
• Work with dealership and digital district manager to analyze marketing and merchandising plan
• Achieve sales objectives for district by consulting with dealerships
• Prepare for each remote standardized dealer contact by identifying dealer priorities/needs
• Review relevant reports

• Quality audit of vehicle inspections (PDI): Conduct regular audits of vehicle inspections carried out at the port
• Verify compliance with PDI (Pre-Delivery Inspection) standards and procedures
• Damage classification control: Ensure correct application of A/B/C damage categorization criteria
• Quality check of repairs and restorations: Verify absence of residual defects after repair (appearance, fitment, operation, finish, cleanliness)
• Verify full traceability of repairs carried out
• Quality reporting control: Verify the quality and consistency of weekly reports
• Check traceability of inspections and damages
• Produce audit summaries with KPIs, deviations and corrective actions
• Expected deliverables: Audit reports, action plans and deviation follow-up, weekly quality reporting, quality KPI dashboards

Logistics and Operations Support

Data Engineer

• Design, code, test, debug, and document programs and scripts using agreed-upon standards and tools, ensuring well-structured deliverables.
• Ensure data quality and implement tools and frameworks to automate the detection of data quality issues.
• Profile data sources and develop ETL processes, with knowledge of data modeling fundamentals, using SQL, Python, and ETL/ELT support tools.
• Assist management in creating estimates and proposals for clients.
• Plan effective solutions for data storage, security, sharing, and publication within the organization.
• Create and update documentation of process flows and business rules.
• Maintain existing pipelines and process large volumes of data as required.

Analista de Projetos

Technical Helpdesk Engineer – Automotive

Dealer Operations Specialist

Instructional Designer

Accounts Receivable Specialist

Dealer Operations Specialist

Logistics and Operations Support

Data Engineer II