MSX International

Support Engineer

• Provide technical support across various systems, focusing on diagnostics and root cause analysis.
• Resolve technical inquiries from Customer Dealers and internal teams.
• Guide dealers through repair processes and ensure accurate case documentation.
• Collaborate with dealer technicians and internal agents to resolve complex technical issues.
• Document cases and technical data in internal systems.
• Coordinate Field Engineer visits.
• Engage in training and product knowledge exchange.
• Collaborate with engineers, project managers, and dealership staff to share insights and trends.
• Occasionally conducting vehicle testing and servicing arrangements.
• Escalate cases when necessary, ensuring all relevant information is included and properly documented.
• Contribute to customer satisfaction by delivering high-quality diagnostic and repair support.

Automotive Technical Support Specialist, Dutch/English

Software Engineer

• Lead the alignment and adaptation of course materials to ensure consistency in learning objectives, content flow, and timing
• Standardize T3 (Train-the-Trainer) content and processes
• Manage the T3 model in which trainers participate as learners to refine tasks and delivery and make adjustments to the material based on the feedback
• Digitalize assessment write up processes for electronic completion of task sheets
• Integrate diverse multimedia and instructional tools into course materials
• Ensure digital assets support multiple learning styles
• Update and diversify assessment fault set to avoid repetition
• Modify scoring and feedback frameworks to support varied assessments
• Develop systems for personalized assessment feedback
• Analyze course content distribution and redesign course structures as needed
• Ensure minimum training day requirements and maximize value-added time
• Standardize vehicle fleet requirements across academies
• Define guidelines for real-life scenarios to enhance learning value
• Support evaluation of trainer competency
• Maintain training-related documents, task sheets, visuals, and assessments

Automotive Technical Curriculum Developer

Learning and Development

Automotive Technical Instructional Designer

IT Support

• Provide expert assistance in the diagnosis of complex technical issues
• Support the dealer network with quick solution finding of technical product issues
• Work closely with technicians of the respective workshops and dealerships
• Support with repair instructions via specified communication channels
• Support the development of solutions for the entire product range
• Act as an interface between the manufacturer and the dealers

Automotive Technical Helpdesk Agent

Manager

• The Country Technical Delegate Project Manager is responsible for leading and coordinating the team of Technical Delegates within one specific country, ensuring the correct execution of the program at local level
• Ensure achievement of project KPIs (quantitative and qualitative) related to Technical Delegate activities in the country
• Build, maintain and communicate a clear local governance model (activity calendar, information flows, roles and responsibilities)
• Plan and monitor the Technical Delegates’ visit schedules and field interventions, ensuring adequate coverage and prioritization
• Analyse team performance reports and implement improvement plans
• Ensure compliance with MSX and the client, brand, safety and quality standards in all network activities
• Coordinate the local implementation of new project initiatives or process updates defined by central MSX/Client teams
• Act as the primary operational interface for the Client in the country on all topics related to the Technical Delegate team

Manager, Technical Delegate Team

Sales

• Achieve quarterly and yearly sales targets in turnover and margin for his/her area.
• Explain, share and sign with dealers the yearly Contract
• Provide to dealer’s regular follow-up on results and manage incentive programs to guarantee results in line with targets.
• Analyse sales trends and share KPI with dealers (sell-in, sell-out, stock management, performance by commodity and by channel, competitor benchmark).
• Build and follow-up, together with dealers, sales & marketing action plans to develop parts and service business for each sales channel of the dealer.
• Coach and support dealer aftermarket sales force monitoring their visit plan and building with them a customized action plan.
• Provide regular sales forecasts to the management identifying risks/opportunities and deviations from the plan.

Automotive Technical Support Specialist, Dutch/English

Automotive Technical Curriculum Developer

Automotive Technical Instructional Designer

Automotive Technical Helpdesk Agent

Manager, Technical Delegate Team

Area Sales Manager