MSX International

Sales

• Engage Heads of Business, Aftersales Management and Teams, in the business activity from launch
• Assess designated businesses current processes, activities and cultures using programme tools
• Delivering a structured coaching approach to designated businesses
• Ensuring service levels are maintained to the client by consistently applying the coaching structure
• Build a close working relationship with VWG Area Teams and other manufacturer field teams

Network Aftersales Coach

Manager

• Interface with approximately 30 – 40 assigned dealerships to proactively consult and provide support
• Build strong relationships with dealer operators, dealer managers, regional offices and zone teams
• Dealership contacts utilizing various communication devices and technologies (phone, text, email, screen share, FaceTime and IM)
• Thoroughly prepare for each remote standardized dealer contact by identifying dealer priorities/needs, reviewing relevant reports, and preparing an agenda that addresses GM’s and the dealer’s sales, retention and revenue priorities.
• Consult with dealership to increase the fixed operations overall customer retention and profitability and identify follow-up or action items for next contact
• Achieve sales objectives for district by consulting with dealerships on how to grow their fixed operations and maximize the Part and Service Excellence (PASE) program
• Focus one’s efforts on evaluating the parts department inventory management processes to eliminate waste, increase parts loyalty and profitability and improve efficiencies
• Coordinate resolution to warranty and customer related issues by working with the Warranty Support Center, Regional Warranty team and Customer Assistance following GM policies & procedures
• Focus one’s efforts on evaluating the dealership’s service customer experience based on customer data and observations and assist in continuous improvements / problem resolution to build customer loyalty, including CSI performance, service lead close rates, etc.
• Work with dealership and digital district manager (if applicable) to analyze marketing and merchandising plan, including dealership’s digital presence, against GM brand direction, current market trends and dealership’s customer needs to identify business opportunities
• Set priorities to execute assigned responsibilities independently, and willingly takes on any task to grow fixed operations by acting as the dealerships trusted advisor
• Stay abreast of changes in General Motors and industry to adapt quickly.
• Evaluate processes, systems and tools to make alterations
• Integrate and communicate with all representatives that call on the dealership on behalf of GM to offer outstanding and cohesive support. For example: Work with your sales counterpart to create a dealer business plan and monitor progress to plan throughout the year
• Efficiently and effectively deal with customer needs and issues as they arise. Determine key issues and resolutions
• Maintain a working knowledge of the competitive service environment within assigned markets
• Effectively manage time and projects and measure/prioritize work with limited supervision
• Use knowledge of marketing fundamentals (Product, Price, Place, Promotion) to develop and execute retail marketing plans
• Implement strategies - with MSXI Filed Team to grow the business, increase efficiency customer satisfaction, and customer service retention.
• Meet defined metric goals
• Share best practices, ideas, success stories and analysis techniques
• Complete other special assignments if necessary

District Manager – Parts & Service

Artificial Intelligence

• Serve as a key partner for Value Stream leadership to identify, assess, and implement AI and digitalization solutions.
• Champion AI and digitalization opportunities across VS projects.
• Act as the AI adoption and Digitalization expert for the VS.
• Combine automotive and mobility sectors' knowledge with technological exploration.
• Participate in customer meetings to understand business needs and challenges.
• Conduct feasibility studies and proof-of-concepts.
• Monitor adoption results, propose enhancements, and identify new use cases for continuous improvement.

AI Digitalization Expert

People Operations

• Design and deliver Learning & Development opportunities to build capabilities for the organisation
• Partner with Value Streams and Functions to identify learning needs and deliver learning programs
• Create and administer a mentoring scheme
• Map global learning & development needs (short-term and long-term)
• Enhance internal mobility and define potential career paths within and across Value Streams and functions
• Work with Recruitment to enhance visibility of internal candidates
• Utilize data from performance management and talent development to identify candidates for internal roles
• Ensure Values & Behaviors are embedded in processes and systems (Performance Management, Engagement, Townhalls)
• Administer Employee Engagement survey/platform (Peakon) and embed it as a management tool
• Design and drive global improvement actions based on employee feedback insights
• Support employee experience touchpoints (communication, onboarding, promotion, relocation, training)

People Development Specialist

Customer Success Manager

• Spearhead implementation and local adaptation of strategic plan to increase automotive aftermarket parts sales in the Benelux market
• Oversee day-to-day operational activities, ensuring alignment with company quality standards and guidelines
• Collaborate with sales, marketing and customer service to identify and capitalise on growth opportunities
• Continuously optimise sales processes to maximise efficiency and revenue
• Conduct market analysis of trends, competitors and customer feedback and recommend operational adjustments
• Ensure field team gathers relevant market data
• Cultivate and maintain relationships with key partners, suppliers and parts distributors; act as primary point of contact
• Own operational budgets and forecasts; monitor performance and implement cost-reduction and profitability strategies
• Manage overdue payments
• Hire, lead, motivate and develop the operations team; set performance expectations and provide coaching
• Provide regular performance reports with KPIs, analysis and recommendations to management

Senior Business Success Manager

• Interface with approximately 30–40 assigned dealerships to proactively consult and provide support
• Build strong relationships with dealer operators, dealer managers, regional offices and zone teams
• Contact dealerships using phone, text, email, screen share, FaceTime and IM
• Thoroughly prepare for each remote standardized dealer contact by identifying dealer priorities/needs, reviewing reports, and preparing an agenda
• Consult with dealerships to increase fixed operations customer retention and profitability; identify follow-up/action items
• Achieve district sales objectives by consulting on growing fixed operations and maximizing the PASE program
• Evaluate parts department inventory management to eliminate waste, increase parts loyalty and profitability, and improve efficiencies
• Coordinate resolution to warranty and customer related issues with Warranty Support Center and regional teams following GM policies
• Evaluate dealership service customer experience and assist in continuous improvements (CSI, service lead close rates)
• Analyze marketing and merchandising plans and dealership digital presence to identify business opportunities
• Set priorities and execute responsibilities independently; act as dealership trusted advisor
• Stay abreast of GM and industry changes; evaluate processes, systems and tools
• Integrate and communicate with all representatives calling on the dealership to offer cohesive support
• Work with sales counterpart to create and monitor dealer business plans
• Efficiently handle customer needs and issues; determine key issues and resolutions
• Maintain working knowledge of the competitive service environment
• Manage time and projects with limited supervision; measure and prioritize work
• Implement strategies with MSXI Field Team to grow business, increase efficiency, customer satisfaction, and retention
• Meet defined metric goals and share best practices, ideas, success stories and analysis techniques
• Complete other special assignments as necessary

District Manager, Parts and Service

Project Manager

• Develop and manage multiple training projects simultaneously, consistently delivering the highest quality solutions
• Demonstrate understanding of the business objectives related to each project
• Proactively bring solutions to clients and company leadership
• Assume ownership of all aspects of project development and delivery, including quality, timing, budget, and client satisfaction
• Develop and communicate detailed project plans to adhere to timelines
• Resolve resourcing constraints or conflicts by collaborating with team members
• Escalate visibility to issues; offer solutions and guide challenges to resolution
• Oversee project expenditures, forecasting and client invoicing
• Maintain routine communications (written and verbal) with senior management and clients
• Establish rapport with assigned project team(s) and key stakeholders
• Align internal delivery schedules and processes to deliver on client’s vision
• Clearly and consistently communicate project status to MSX Production Lead
• Interface with project team members and suppliers, often dispersed geographically
• Assume responsibility for content development, providing clear direction to and supervision of instructional designers
• Remain accountable for product quality and final client delivery
• Establish rapport and build relationships with key client stakeholders
• Conduct project meetings, leading client discussions on scope definition and project details
• Conceptualize and develop captivating client-facing presentations that clearly communicate complex concepts
• Set and maintain clear client expectations and manage all client communications, including weekly status and presentations
• Attend onsite meetings at client location as required
• Collect feedback and data to support a continuous improvement process

• Interface with approximately 30–40 assigned dealerships to proactively consult and provide support.
• Build strong relationships with dealer operators, dealer managers, regional offices and zone teams.
• Prepare for each remote dealer contact by identifying priorities, reviewing reports, and preparing agendas.
• Consult with dealerships to increase fixed operations customer retention and profitability; identify follow-up/action items.
• Achieve district sales objectives by advising on growing fixed operations and maximizing the PASE program.
• Evaluate parts department inventory management to eliminate waste, increase loyalty and profitability, and improve efficiencies.
• Coordinate resolution to warranty and customer issues following GM policies and procedures.
• Evaluate dealership service customer experience and assist in continuous improvements (CSI, service lead close rates).
• Analyze marketing and merchandising plans and digital presence against GM brand direction and market trends.
• Set priorities and execute responsibilities independently; act as dealerships’ trusted advisor.
• Integrate and communicate with all representatives that call on the dealership on behalf of GM.
• Efficiently address customer needs and issues, determine key issues and resolutions.
• Maintain working knowledge of competitive service environment and evaluate processes, systems and tools for improvements.
• Implement strategies with MSXI Field Team to grow business, increase efficiency and customer satisfaction; meet defined metrics.

District Manager, Parts & Service

• Support the creation of educational video, eLearning and instructor-led content for major automotive manufacturers
• Develop and manage multiple training projects simultaneously, consistently delivering the highest quality solutions
• Demonstrate understanding of the business objectives related to each project
• Proactively bring solutions to clients and company leadership
• Assume ownership of all aspects of project development and delivery, including quality, timing, budget, and client satisfaction
• Develop and communicate detailed project plans to adhere to timelines
• Resolve resourcing constraints or conflicts by collaborating with team members
• Oversee project expenditures, forecasting and client invoicing
• Maintain routine communications (written and verbal) with senior management and clients
• Establish rapport with assigned project team(s) and key stakeholders
• Align internal delivery schedules and processes to deliver on client’s vision
• Clearly and consistently communicate project status to MSX Production Lead
• Interface with project team members and suppliers, often dispersed geographically
• Assume responsibility for content development, providing clear direction to and supervision of instructional designers
• Conduct project meetings, leading client discussions on scope definition and project details
• Conceptualize and develop captivating client-facing presentations that clearly communicate complex concepts
• Set and maintain clear client expectations
• Manage all client communications, including weekly status and presentations
• Attend onsite meetings at client location as required
• Collect feedback and data to support a continuous improvement process

IT Support

• Provide expert assistance in diagnosis of complex technical issues for an international premium automobile manufacturer.
• Support the dealer network with quick solution finding of technical product issues and provide repair instructions via specified communication channels.
• Work closely with technicians of workshops and dealerships to support repairs and warranty procedures.
• Support development of solutions for the entire product range and act as an interface between the manufacturer and dealers.

Automotive Technical Helpdesk Agent, Bulgarian Speaker

Designer

• The Instructional Designer plays a pivotal role in shaping the internal learning landscape of MSX, driving the development and delivery of engaging, impactful educational experiences that empower employees to excel in their roles and support the organization’s strategic objectives.
• This position is dedicated wholly to the curation, design, and deployment of internal learning opportunities aligned with MSX's learning priorities.
• In parallel, the Instructional Designer is a key contributor to the implementation and integration of a new Learning Management System (LMS), ensuring it becomes a cornerstone of MSX’s Learning & Development (L&D) strategy.
• Key Responsibilities: Learning Needs Analysis; Program Design & Curriculum Development; Content Delivery & Facilitation; LMS Implementation & Optimization; Learning Experience Design; Stakeholder Engagement; Measurement & Continuous Improvement; Learning Resource Management; Compliance & Quality Assurance; Knowledge Sharing.