MSX International

Support Engineer

• Provide technical support across various systems, focusing on diagnostics and root cause analysis.
• Resolve technical inquiries from Customer Dealers and internal teams.
• Guide dealers through repair processes and ensure accurate case documentation.
• Collaborate with dealer technicians and internal agents to resolve complex technical issues.
• Document cases and technical data in internal systems.
• Coordinate Field Engineer visits.
• Engage in training and product knowledge exchange.
• Collaborate with engineers, project managers, and dealership staff to share insights and trends.
• Occasionally conducting vehicle testing and servicing arrangements.
• Escalate cases when necessary, ensuring all relevant information is included and properly documented.
• Contribute to customer satisfaction by delivering high-quality diagnostic and repair support.

Automotive Technical Support Specialist, Dutch/English

Software Engineer

• Lead the alignment and adaptation of course materials to ensure consistency in learning objectives, content flow, and timing
• Standardize T3 (Train-the-Trainer) content and processes
• Manage the T3 model in which trainers participate as learners to refine tasks and delivery and make adjustments to the material based on the feedback
• Digitalize assessment write up processes for electronic completion of task sheets
• Integrate diverse multimedia and instructional tools into course materials
• Ensure digital assets support multiple learning styles
• Update and diversify assessment fault set to avoid repetition
• Modify scoring and feedback frameworks to support varied assessments
• Develop systems for personalized assessment feedback
• Analyze course content distribution and redesign course structures as needed
• Ensure minimum training day requirements and maximize value-added time
• Standardize vehicle fleet requirements across academies
• Define guidelines for real-life scenarios to enhance learning value
• Support evaluation of trainer competency
• Maintain training-related documents, task sheets, visuals, and assessments

Automotive Technical Curriculum Developer

Learning and Development

Automotive Technical Instructional Designer

IT Support

• Provide expert assistance in the diagnosis of complex technical issues
• Support the dealer network with quick solution finding of technical product issues
• Work closely with technicians of the respective workshops and dealerships
• Support with repair instructions via specified communication channels
• Support the development of solutions for the entire product range
• Act as an interface between the manufacturer and the dealers

Automotive Technical Helpdesk Agent

Manager

• The Country Technical Delegate Project Manager is responsible for leading and coordinating the team of Technical Delegates within one specific country, ensuring the correct execution of the program at local level
• Ensure achievement of project KPIs (quantitative and qualitative) related to Technical Delegate activities in the country
• Build, maintain and communicate a clear local governance model (activity calendar, information flows, roles and responsibilities)
• Plan and monitor the Technical Delegates’ visit schedules and field interventions, ensuring adequate coverage and prioritization
• Analyse team performance reports and implement improvement plans
• Ensure compliance with MSX and the client, brand, safety and quality standards in all network activities
• Coordinate the local implementation of new project initiatives or process updates defined by central MSX/Client teams
• Act as the primary operational interface for the Client in the country on all topics related to the Technical Delegate team

Manager, Technical Delegate Team

Sales

• Achieve quarterly and yearly sales targets in turnover and margin for his/her area.
• Explain, share and sign with dealers the yearly Contract
• Provide to dealer’s regular follow-up on results and manage incentive programs to guarantee results in line with targets.
• Analyse sales trends and share KPI with dealers (sell-in, sell-out, stock management, performance by commodity and by channel, competitor benchmark).
• Build and follow-up, together with dealers, sales & marketing action plans to develop parts and service business for each sales channel of the dealer.
• Coach and support dealer aftermarket sales force monitoring their visit plan and building with them a customized action plan.
• Provide regular sales forecasts to the management identifying risks/opportunities and deviations from the plan.

Area Sales Manager

• Collaborate with stakeholders and subject matter experts to identify learning gaps
• Develop instructional content, learning activities, and assessment tools
• Produce a variety of instructional materials including e-learning modules, training guides, and multimedia presentations
• Leverage learning management systems (LMS) to deliver and evaluate learning programs
• Create detailed course outlines and storyboards for interactive learning experiences
• Design formative and summative evaluation tools to measure learner performance
• Analyze feedback from learners and stakeholders to enhance instructional materials
• Plan, schedule, and manage instructional design projects
• Work closely with faculty and trainers to guide the adoption of best practices in instructional design
• Review and edit developed content for clarity and consistency

Instructional Designer

Data Analyst

• Designing, developing, and maintaining business data and statistical models
• Developing insightful KPI reporting dashboards to drive decision-making and performance tracking
• Developing reports and dashboards via data mining analytics and reporting tools
• Preparing analytics reports in presentation form
• Assisting in developing sound data ETL practices and processes
• Conducting research and analyze special studies when needed
• Creating and updating documentation of process flows and business rules
• Maintaining current reports up to date and processing large amounts of data as needed

Project Manager

• Provide detailed project management of eLearning, instructor-led training, and software development projects
• Work closely with clients and internal resources, including other project and account managers, instructional designers, software developers, business analysts and the eLearning production team
• Interface with PTS and client management on a daily basis
• Understanding client’s business
• Defining and documenting client requirements
• Developing proposals
• Creating project timelines and budgets
• Completing all project documentation and reporting
• Conducting client status meetings and calls
• Managing all resources to deliver project on time and within budget
• Growing assigned accounts organically through exceeding client expectations and building strong client relationships

Financial Planning and Analysis

• Insurance quotations;
• CRM platforms;
• Proactive calls to customers (internal and external);
• Submission of proposals to insurers;
• Receipt and forwarding of policies and payment slips (boletos);
• Monitoring and collection of commissions (insurer x broker x dealership);
• Renewal process;
• Tracking of payments;
• Portfolio renewals;
• Claims follow-up;
• Opening and tracking of tickets, service requests and claims, with feedback to clients.