MSX International

Consultant

• Advising and training workshops and dealers on spare parts sales
• Carrying out product presentations and training courses on site and digitally
• Analysing customer requirements and developing individual solutions
• Building and maintaining long-term customer relationships
• Analysing the market and competition to identify new business opportunities
• Working closely with the sales team to support sales

Automotive Parts Consultant

Support Engineer

• Understand components of the PASE program (guidelines, components and calculations).
• Access pertinent GM information via computer or personnel to properly understand and document the client’s situation and / or question.
• Analyze and process Dealer RIM Purchase Loyalty and to approve or deny adjustments.
• Ask probing questions to understand the situation and answer and/or direct appropriately.
• Perform cursory investigation to identify and resolve questions & potential issues.
• Direct more complex inquires to the proper area and documents for further investigation and then performs the follow up with the client.
• Recognize and record suspicious activity related to PASE.
• Work with the RIM Help Desk regarding RIM Compliance.

Dealer Support Analyst

• Monitor DTC/CAN parameters at the Command Centre and raise tickets immediately when an issue is detected.
• Respond to triggered DTC/CAN alerts by creating internal tickets in the DMS system (with automation in phase 2).
• Provide Level 1 (L1) support over the phone, guiding customers/drivers to resolve minor issues.
• For vehicles with critical DTCs (e.g., "Service Now" category), guide them to the nearest dealer.
• If a vehicle is immovable, or if further damage could occur, instruct the dealer to reach the vehicle’s location.
• Coordinate with dealers to ensure the issue/ticket is resolved completely and in a timely manner.
• Provide daily, weekly, monthly, and ad-hoc reports on vehicle issues and resolution status.
• Track and report KPI targets in the required format.
• Conduct job card analysis, focusing on cost avoidance, analytics, and reporting for continuous improvement.

Diagnostic Support Engineer

Customer Support

• Attending calls and responding to emails from clients and dealerships.
• Following up with customers until their inquiries are fully resolved.
• Making reminder calls and following up on incidents to achieve maximum satisfaction.
• Updating databases, drafting reports, and creating summaries.

Customer Service Representative – Dutch/Swedish/German

Customer Service Representative, Dutch/Swedish/German

• Provide technical support across various systems, focusing on diagnostics and root cause analysis.
• Resolve technical inquiries from Customer Dealers and internal teams.
• Guide dealers through repair processes and ensure accurate case documentation.
• Collaborate with dealer technicians and internal agents to resolve complex technical issues.
• Document cases and technical data in internal systems.
• Coordinate Field Engineer visits.
• Engage in training and product knowledge exchange.
• Collaborate with engineers, project managers, and dealership staff to share insights and trends.
• Occasionally conducting vehicle testing and servicing arrangements.
• Escalate cases when necessary, ensuring all relevant information is included and properly documented.
• Contribute to customer satisfaction by delivering high-quality diagnostic and repair support.

Dutch-speaking Automotive Technical Support Specialist

Analyst

• Support Product Quality to resolve product non-conformance issues / concerns
• Identify OEM product to engineer drawing and support Quality Spills
• Provide disposition and control national parts inventory
• Complete the following work segments and update RFI or FW in GM IMS ERFOU01 & ERFOU02P / ERFOU02Q
• Process each RFI & FW to GM Process within 48hrs of receipt
• Update and Maintain GM IMS for each RFI or FW worked
• Monitor IMS for new RFI & FW pending daily
• Assist supplier with questions
• Aid all GM Quality initiatives
• Attend customer meetings during core hrs.