MSX International

Manager

• The Country Technical Delegate Project Manager is responsible for leading and coordinating the team of Technical Delegates within one specific country, ensuring the correct execution of the program at local level
• Ensure achievement of project KPIs (quantitative and qualitative) related to Technical Delegate activities in the country
• Build, maintain and communicate a clear local governance model (activity calendar, information flows, roles and responsibilities)
• Plan and monitor the Technical Delegates’ visit schedules and field interventions, ensuring adequate coverage and prioritization
• Analyse team performance reports and implement improvement plans
• Ensure compliance with MSX and the client, brand, safety and quality standards in all network activities
• Coordinate the local implementation of new project initiatives or process updates defined by central MSX/Client teams
• Act as the primary operational interface for the Client in the country on all topics related to the Technical Delegate team

Manager, Technical Delegate Team

Sales

• Achieve quarterly and yearly sales targets in turnover and margin for his/her area.
• Explain, share and sign with dealers the yearly Contract
• Provide to dealer’s regular follow-up on results and manage incentive programs to guarantee results in line with targets.
• Analyse sales trends and share KPI with dealers (sell-in, sell-out, stock management, performance by commodity and by channel, competitor benchmark).
• Build and follow-up, together with dealers, sales & marketing action plans to develop parts and service business for each sales channel of the dealer.
• Coach and support dealer aftermarket sales force monitoring their visit plan and building with them a customized action plan.
• Provide regular sales forecasts to the management identifying risks/opportunities and deviations from the plan.

Area Sales Manager

Learning and Development

• Collaborate with stakeholders and subject matter experts to identify learning gaps
• Develop instructional content, learning activities, and assessment tools
• Produce a variety of instructional materials including e-learning modules, training guides, and multimedia presentations
• Leverage learning management systems (LMS) to deliver and evaluate learning programs
• Create detailed course outlines and storyboards for interactive learning experiences
• Design formative and summative evaluation tools to measure learner performance
• Analyze feedback from learners and stakeholders to enhance instructional materials
• Plan, schedule, and manage instructional design projects
• Work closely with faculty and trainers to guide the adoption of best practices in instructional design
• Review and edit developed content for clarity and consistency

Instructional Designer

Data Analyst

• Designing, developing, and maintaining business data and statistical models
• Developing insightful KPI reporting dashboards to drive decision-making and performance tracking
• Developing reports and dashboards via data mining analytics and reporting tools
• Preparing analytics reports in presentation form
• Assisting in developing sound data ETL practices and processes
• Conducting research and analyze special studies when needed
• Creating and updating documentation of process flows and business rules
• Maintaining current reports up to date and processing large amounts of data as needed

Project Manager

• Provide detailed project management of eLearning, instructor-led training, and software development projects
• Work closely with clients and internal resources, including other project and account managers, instructional designers, software developers, business analysts and the eLearning production team
• Interface with PTS and client management on a daily basis
• Understanding client’s business
• Defining and documenting client requirements
• Developing proposals
• Creating project timelines and budgets
• Completing all project documentation and reporting
• Conducting client status meetings and calls
• Managing all resources to deliver project on time and within budget
• Growing assigned accounts organically through exceeding client expectations and building strong client relationships

Financial Planning and Analysis

• Insurance quotations;
• CRM platforms;
• Proactive calls to customers (internal and external);
• Submission of proposals to insurers;
• Receipt and forwarding of policies and payment slips (boletos);
• Monitoring and collection of commissions (insurer x broker x dealership);
• Renewal process;
• Tracking of payments;
• Portfolio renewals;
• Claims follow-up;
• Opening and tracking of tickets, service requests and claims, with feedback to clients.

Junior Financial Operator – F&I

• Assist Service Capacity Managers with Letters of Consent (LOC), Letters of Understanding (LOU), and project tracking.
• Maintain continuity by managing legacy LOCs and LOUs.
• Prepare and manage capacity-related document flows using Docusign.
• Partner with Ford Office of General Counsel (OGC) to create agreements.
• Process Service Expansion Funding requests.
• Track and update project milestones, including: Checklist 1 & Checklist 2 LOU Bay Counts Funding status Reporting & Compliance.
• Ensure accurate documentation and timely updates to support network growth initiatives.

Field Capacity Administrative Manager

Artificial Intelligence

• Act as the AI adoption and Digitalization expert for the VS, contributing to planning and execution of AI and digitalization initiatives.
• Combine automotive and mobility sectors' knowledge with technological exploration to identify, evaluate, and apply AI and digitalization tools (including ML, NLP, CV, RPA, GenAI) to address business opportunities and create value for both current and new projects, in close alignment with the AI & Data Center of Excellence Lead.
• Participate in customer meetings to directly understand business needs, processes, and challenges in the automotive and mobility industries, translating these into effective AI and digitalization solutions.
• Conduct feasibility studies and proof-of-concepts, translating AI and digitalization concepts into actionable business cases.
• Drive project rollouts focused on automation and AI-enabled solutions in operational workflows, collaborating with VS Delivery, IT, and business teams.
• Ensure robust, scalable, interpretable, and responsible AI and digitalization development, following best practices and industry standards.
• Monitor adoption results, propose enhancements, and identify new use cases for continuous improvement.
• Support Global Lean Leaders, VS Lean Experts, and Central Lean Team Experts during Kaizen events, identifying opportunities to introduce improvements and efficiencies through AI and digitalization.

AI Digitalization Expert

• Act as the AI adoption and Digitalization expert for the VS, contributing to planning and execution of AI and digitalization initiatives
• Combine automotive and mobility sectors' knowledge with technological exploration to identify, evaluate, and apply AI and digitalization tools (including ML, NLP, CV, RPA, GenAI) to address business opportunities and create value for both current and new projects, in close alignment with the AI & Data Center of Excellence Lead
• Participate in customer meetings to directly understand business needs, processes, and challenges in the automotive and mobility industries, translating these into effective AI and digitalization solutions
• Conduct feasibility studies and proof-of-concepts, translating AI and digitalization concepts into actionable business cases
• Drive project rollouts focused on automation and AI-enabled solutions in operational workflows, collaborating with VS Delivery, IT, and business teams
• Ensure robust, scalable, interpretable, and responsible AI and digitalization development, following best practices and industry standards
• Monitor adoption results, propose enhancements, and identify new use cases for continuous improvement
• Support Global Lean Leaders, VS Lean Experts, and Central Lean Team Experts during Kaizen events, identifying opportunities to introduce improvements and efficiencies through AI and digitalization.

• Serve as a key partner for Value Stream (VS) leadership to identify, assess, and implement AI and digitalization solutions that enhance operational effectiveness and efficiency for MSX International’s automotive and mobility clients.
• Champion AI and digitalization opportunities across VS projects, ensuring practical deployment from tool selection to testing, implementation, and broader adoption.
• Act as the AI adoption and Digitalization expert for the VS, contributing to planning and execution of AI and digitalization initiatives.
• Combine automotive and mobility sectors' knowledge with technological exploration to identify, evaluate, and apply AI and digitalization tools (including ML, NLP, CV, RPA, GenAI) to address business opportunities and create value for both current and new projects.
• Participate in customer meetings to directly understand business needs, processes, and challenges in the automotive and mobility industries, translating these into effective AI and digitalization solutions.
• Conduct feasibility studies and proof-of-concepts, translating AI and digitalization concepts into actionable business cases.
• Drive project rollouts focused on automation and AI-enabled solutions in operational workflows, collaborating with VS Delivery, IT, and business teams.
• Ensure robust, scalable, interpretable, and responsible AI and digitalization development, following best practices and industry standards.
• Monitor adoption results, propose enhancements, and identify new use cases for continuous improvement.
• Support Global Lean Leaders, VS Lean Experts, and Central Lean Team Experts during Kaizen events, identifying opportunities to introduce improvements and efficiencies through AI and digitalization.

• Act as the AI adoption and Digitalization expert for the VS.
• Contribute to planning and execution of AI and digitalization initiatives.
• Identify, evaluate, and apply AI and digitalization tools for business opportunities.
• Participate in customer meetings to understand business needs and challenges.
• Conduct feasibility studies and proof-of-concepts for AI solutions.
• Drive project rollouts focused on automation in operational workflows.
• Ensure robust and responsible AI development following best practices.
• Monitor adoption results and propose enhancements for continuous improvement.
• Support Global Lean Leaders and VS Lean Experts during Kaizen events.

• Guide dealerships through installation, training, and adoption of the FSR+ tool.
• Empower dealership staff to confidently use FSR+ and get the most out of it.
• Listen, analyze feedback, and develop action plans that improve efficiency and performance.
• Strengthen dealer relationships and align with Customer Experience teams to deliver a unified message.
• Use Remote Experience tools and data-driven insights to drive utilization and success.
• Plan and manage your travel across your assigned dealer territory to maximize impact.

Program Manager

• Lead, mentor, and develop a team of Junior Activation Specialists, providing guidance, training, and performance feedback focused on exceeding activation goals.
• Develop and implement effective activation strategies for connected services at client dealerships.
• Work closely with client dealership personnel to educate and empower them on the value proposition of connected services.
• Establish and monitor key performance indicators (KPIs) related to activation rates, customer engagement, and feature utilization.
• Identify opportunities to streamline and improve the activation process, developing best practices and standardized procedures.
• Oversee the customer onboarding process for connected services, ensuring a smooth and positive experience.
• Work with marketing teams to develop and execute targeted campaigns to promote connected services.
• Prepare regular reports on team performance, activation progress, and key metrics.

IT Support

• Provide technical support across various systems, focusing on diagnostics and root cause analysis.
• Resolve technical inquiries from Customer Dealers and internal teams.
• Guide dealers through repair processes and ensure accurate case documentation.
• Collaborate with dealer technicians and internal agents to resolve complex technical issues.
• Document cases and technical data in internal systems.
• Coordinate Field Engineer visits.
• Engage in training and product knowledge exchange.
• Collaborate with engineers, project managers, and dealership staff to share insights and trends.

Automotive Technical Helpdesk Specialist, Dutch, English

• Provide technical support across various systems, focusing on diagnostics and root cause analysis.
• Resolve technical inquiries from Customer Dealers and internal teams.
• Guide dealers through repair processes and ensure accurate case documentation.
• Collaborate with dealer technicians and internal agents to resolve complex technical issues.
• Document cases and technical data in internal systems.
• Coordinate Field Engineer visits.
• Engage in training and product knowledge exchange.
• Collaborate with engineers, project managers, and dealership staff to share insights and trends.
• Occasionally conducting vehicle testing and servicing arrangements.
• Escalate cases when necessary, ensuring all relevant information is included and properly documented.
• Contribute to customer satisfaction by delivering high-quality diagnostic and repair support.

Manager, Technical Delegate Team

Area Sales Manager

Instructional Designer

Data Analyst

Project Manager

Junior Financial Operator – F&I

Field Capacity Administrative Manager

AI Digitalization Expert

AI Digitalization Expert

AI Digitalization Expert

AI Digitalization Expert

AI Digitalization Expert

Program Manager

Automotive Technical Helpdesk Specialist, Dutch, English

Automotive Technical Helpdesk Specialist, Spanish/English