Technical Helpdesk Engineer – Automotive

MSX International

Technical Helpdesk Engineer at MSX International supporting automotive brands through complex diagnostic repair cases. Collaborating with colleagues and applying expertise to enhance customer satisfaction.

Posted 7/29/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £34,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in diagnosing and repairing complex vehicle systems, with a focus on high voltage and electric vehicles. Proven ability to enhance customer satisfaction through effective communication and relationship-building with retailers and customers.

Highest-signal resume keywords

Master Technician CertificationElectrical Diagnosis SkillsHigh Voltage/EV ExperienceComplex Vehicle Systems InvestigationCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Diagnostic SkillsRepair ServiceProcess AnalysisPerformance ReportingTechnical Issue Documentation

Soft Skills

CoachingCommunicationMulti-taskingProblem-solvingCan Do Attitude

Certifications & Qualifications

Master Technician Certification

Industry Keywords

Customer SatisfactionFast-paced EnvironmentVehicle SystemsRetailer SupportQuality Improvement

About the role

Key responsibilities & impact

Contributing to customer satisfaction by answering support requests and delivering high-quality diagnostic and repair service
Following the repair process and monitoring success, analyzing and reporting on gaps and advising on how to fill them
Reviewing existing processes to increase quality and reporting performance of dealers on escalated cases
Communicating with retailer staff, helping and coaching them, and documenting complex technical issues
Building relationships with retailers and customers to improve function effectiveness

Requirements

What you’ll need

Trained and certified to ‘Master Technician’ status or equivalent
(Electrical) diagnosis skills and experience
High voltage/EV experience (desirable)
Ability to investigate, report on, and diagnose complex vehicle systems, either 'hands on' or remotely
Ability to thrive in a fast-paced environment and focus on multiple tasks and deadlines at the same time
‘Can do attitude’

Benefits

Comp & perks

Competitive Salary up to £34.000
Company Laptop
Pro Rata Retention Bonus
25 days annual leave
Company contributory pension plan
Cash back health care scheme
Life assurance
Car salary exchange scheme
Potential to progress within the company, with global opportunities updated regularly.