Dealer Operations Specialist

MSX International

Dealership Operations Specialist at MSX enhancing customer experience and maximising dealership efficiency through consulting and relationship building.

Posted 7/15/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and analytical skills to enhance dealership customer experiences and achieve sales objectives. Proficient in data-driven presentations and adept at problem resolution with a focus on building customer loyalty.

Highest-signal resume keywords

Data-Driven PresentationsCustomer Service ExperienceAnalytical MindsetMicrosoft Office ProficiencyProblem Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Confident CommunicatorActive ListenerCreative Problem SolverFriendly AttitudeMulti-Tasking Ability

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookMicrosoft Teams

Industry Keywords

Dealership ManagementCustomer ExperienceSales ObjectivesMarketing AnalysisMerchandising Plan

About the role

Key responsibilities & impact

Work with assigned dealers (approximately 30-40)
Evaluate the dealership’s service customer experience
Assist in continuous improvements / problem resolution to build customer loyalty
Work with dealership and digital district manager to analyze marketing and merchandising plan
Achieve sales objectives for district by consulting with dealerships
Prepare for each remote standardized dealer contact by identifying dealer priorities/needs
Review relevant reports

Requirements

What you’ll need

Confident and skilled communicator
Ability to establish rapport with others by initiating and leading conversations
An active listener with exception verbal and written communication skills
Experience in delivering data-driven presentations to all levels of dealership management
Previous customer service experience
Is creative in problem resolution and demonstrates the ability to think “out of the box”
Analytical mindset
Understanding of metrics and reports
Natural teaching approach
Friendly and positive attitude
Ability to multi-task in a busy environment
Able to work independently and with other team members
Technology savvy
Proficiency at Microsoft Office (Word, Excel, PowerPoint, Outlook and Teams)

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities