Operations

• Supervises billing leadership and staff, including hiring, training new team members, performance evaluation, workload allocation, and professional development.
• Serves as the department’s subject matter expert on coding and billing processes.
• Serves as the subject matter expert for each project’s clearinghouse and advises best practices within the client’s clearinghouse.
• Responsible for reviewing improvements with clients pertaining to billing and DNFB recommendations.
• Responsible for reviewing, advising, and building clearinghouse edits and bridge routines to ensure industry standard clean claim rates.
• Ensure compliance with HIPAA, State, and Federal laws and guidelines among team members.
• Implement audit and productivity standards to uphold compliance across the billing teams.
• Ensure leadership teams are informed proactively pertaining to client billing issues and opportunities; attend client meetings as needed for explanations.
• Strive to meet or exceed all KPIs and goals.
• Coach and mentor supervisors when employees do not meet expectations.
• Design, implement, and maintain billing best practice workflows and policies.
• Foster teamwork and a positive working environment.
• Support supervisors with team member payroll accuracy and approvals as needed.
• Participate in client or internal meetings as requested.
• Complete all assigned projects promptly.
• Perform other related duties as needed.

Operations Manager – Billing

• The Payments Operations Specialist is responsible for the accurate and timely processing of incoming and outgoing payments across multiple channels.
• Support back-end operational functions including system configuration, data reporting, payment reconciliation and balancing, client billing, payment investigations, fraud monitoring, and OFAC screening and decisioning.
• Ensure transactions comply with internal policies and regulatory requirements while contributing to operational efficiency.
• Process daily payment transactions including ACH, wire transfers, foreign checks, positive pay/corporate share drafts, and other payments according to established procedures and SLAs.
• Monitor payment queues and escalate exceptions, failures, or suspicious activity to appropriate team.
• Respond to internal inquiries from support, accounting, compliance/risk, and account management regarding payment status and issues.
• Collaborate with the Payments Support Specialist team to share operational insights, root cause findings, and process updates that support front-line interactions.
• Review and decision OFAC alerts generated by sanctions screening system for all applicable payment types, exercising independent judgment to evaluate risk.
• Monitor payment transaction activity for signs of unauthorized, fraudulent, or anomalous entries using established screening tools and criteria.
• Research and resolve payment exceptions including failed transactions, duplicate payments, unauthorized entries, and misdirected funds.
• Perform daily reconciliation of ACH, wire, and positive pay/corporate share draft transactions against general ledger accounts to ensure accuracy and completeness.

Payments Operations Specialist

• Serve as the designated Patient Service Center (PSC) Operations point of contact for assigned Field Reimbursement team members, ensuring consistent communication on patient access cases, access trends, and PSC operational updates.
• Participate in regular business reviews, pipeline calls, and regional FRM/FRAD meetings to discuss access trends, payer changes, and field-identified barriers; translate insights into PSC action plans.
• Clearly communicate PSC services, workflows, SLAs, escalation paths, and documentation expectations with HCP offices and patients.
• Compile and share PSC performance data (e.g., benefit investigations, time-to-therapy, prior authorization turnaround, rejection and denial trends, appeal outcomes) to support field strategies and account planning.

Field Liaison, PSC Operations

• Lead, mentor, and motivate team members to achieve performance goals and high customer satisfaction.
• Oversee day-to-day operations, ensuring adherence to policies, procedures, and service level agreements (SLAs).
• Monitor key performance indicators (KPIs) and identify areas for operational improvement.
• Ensure all operations follow industry regulations and company standards.
• Analyze customer feedback to drive service enhancements and resolve issues.
• Collaborate with cross-functional teams and external partners to streamline processes and improve workflow in a respectful and positive manner.
• Supervise, coach, and mentor a team of 50+ direct and indirect reports, ensuring excellent patient service.
• Foster a positive, inclusive, and high-performance work culture.
• Responsible for the creation and delivery of presentations to internal stakeholders related to compliance, status of patient care, successes in operations, opportunities for improvement, and quarterly business reviews.
• Strong compliance approach, ensuring teams have a clear understanding of patient privacy laws.
• Stay abreast of industry trends and regulatory updates that may impact program delivery.
• Up to 25% travel required, primarily to Pittsburgh, PA.

Associate Director, PSC Operations

• Serve as the designated Patient Service Center (PSC) Operations point of contact for assigned Field Reimbursement team members
• Participate in regular business reviews, pipeline calls, and regional FRM/FRAD meetings to discuss access trends, payer changes, and field-identified barriers
• Clearly communicate PSC services, workflows, SLAs, escalation paths, and documentation expectations with HCP offices and patients
• Compile and share PSC performance data to support field strategies and account planning
• Triage & coordinate resolution of complex access and reimbursement issues raised by the Field Reimbursement partners
• Support implementation of new patient access programs, payer policy updates, and field reimbursement playbooks by ensuring team readiness
• Ensure all communications and materials align with non-promotional requirements and compliance standards.

• Designing and implementing frameworks, processes, and tools that optimize cloud financial management
• Ensure that cloud resources deliver maximum business value for their cost
• Bridge the gap between finance, operations, and engineering through automation, data-driven insights, and governance
• Identify and resolve discrepancies or issues related to cloud expenses and cost optimization.

Cloud FinOps Engineer, Full-Time

• Monitoring application and system alerts, performing initial triage, and executing alert-based steps to restore service quickly.
• Working closely with production support and cross-functional technical teams to escalate and coordinate issue resolution as needed, ensuring minimal impact to operations.
• Following established event management processes and focusing on timely response, accurate diagnosis, and disciplined alert handling.
• Being the first point of contact for requests or service failure incidents and maintaining stability for a portfolio of applications.
• Performing initial investigations, mitigating impacts through routines and engaging in triages, responding to user requests, and working with technology teams to identify, troubleshoot, and resolve issues.
• Following well-defined Standard Operating Procedures (SOPs) and partnering with experts to improve service levels by proposing changes to monitoring, alerting, and configuration.

Production Operations Specialist

• Coordinate projects and workflows across departments — content, marketing, partnerships, and support
• Maintain project management tools and ensure tasks are assigned, tracked, and closed
• Schedule and facilitate team meetings — set agendas, take notes, and follow up on action items
• Identify process inefficiencies and help implement improvements
• Manage internal documentation — SOPs, templates, and company wikis
• Handle vendor and contractor onboarding and offboarding logistics
• Support leadership with reporting, scheduling, and operational tasks

Operations Coordinator

• Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems
• Engage and influence stakeholders, internal partners, and peers in order to engineer projects, identify new products and solutions, and research solutions for existing systems
• Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system, as well as the periodic system review
• Perform network assessments, security audits, and system enhancement consultations
• Determine appropriate strategy and actions of Systems Operations team to meet moderate to high risk deliverables
• Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
• Provide implementation support for key risk initiatives
• Collaborate with and influence all levels of professionals, analysts, or associates
• Ensure the Systems Operations team communicates with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages
• Manage allocation of people and financial resources for Systems Operations
• Develop and guide a culture of talent development to meet business objectives and strategy

Senior Systems Operations Manager

• Lead RCM transformation initiatives across all domains, shaping future-state workflows and driving innovation
• Collaborate with Corporate IT and senior leaders to align technology with business objectives
• Apply AI-driven tools, predictive analytics, and automation to generate insights and support decision-making
• Deliver executive-level presentations that clearly articulate problems, solutions, and strategic impact
• Support organizational adoption of new processes through documentation, training, and stakeholder engagement
• Make tactical decisions independently while escalating strategic risks to the Sr IT Director

Director, Innovation and Process Improvement

• Deliver the Enterprise SAM operational outcomes aligned with COBIT, FFIEC, and internal risk standards
• Execute modern, end-to-end SAM operational workflows across the ServiceNow ecosystem (request, procurement, entitlement, deployment, compliance, reclamation), prioritized by enterprise value and risk prioritization
• Maintain and improve software compliance and optimization across SaaS, COTS, and on Prem licensing models
• Deliver continuous audit readiness through automated license reconciliation, evidence generation, and compliance validation
• Measure and report KPIs and KRIs for operational performance, software compliance, financial exposure, and software optimization outcomes
• Act as a primary partner to internal stakeholders and clients, ensuring SAM operational outcomes align to their goals, decisions, and success metrics while maintaining sustainable control effectiveness
• Lead overall reporting support, including intake processes, intake prioritization, and data-driven guidance and insights
• Develop and execute risk remediation action plans informed by operational process insights and performance metrics
• Lead organizational change management and adoption strategies to drive consistent execution of standardized SAM operational workflows
• Lead and inspire a high-performing team accountable for execution, adoption, and ongoing operational process maturity—championing career development, performance excellence, and a culture of engagement, resilience, and accountability

IT Operations Manager – Software Asset Management

• Lead the end-to-end lifecycle of research vendors, including onboarding, contracting, renewals, offboarding, and ongoing relationship management.
• Manage vendor budgets, forecasts, purchase orders, invoices, accruals, and financial tracking processes across research initiatives and vendor engagements.
• Partner with Vendor Management teams to ensure vendors and research activities meet corporate security, privacy, legal, and compliance requirements.
• Own and administer operational systems and platforms, including Smartsheet and related tools, that support vendor management, budget governance, compliance oversight, reporting, and associated workflow execution.

Research & Vendor Operations Manager

• Provide data center operational direction/leadership at the account/divisional level to advance Data Center capabilities and market share
• Support data center business pursuits with divisional and regional business
• Provide data center solutions and new business transition support leading complex engagements and transformation programs in high risk environments
• Drive deployment of data center products and support post-deployment and feedback loop
• Provide input to strategic data center product bundle to enhance JLL Data Center capabilities
• Provide ownership of all DC/CE managed space within a designated area
• Leadership of our all data center best practices focused on networking, best in class performance, program/playbook updates and Engineering Center of Excellence
• Act as subject matter expert and single point of contact for data center operational management within your assigned responsibility
• Development and deployment of strategic tools and processes necessary to support an industry leading data center program focused on 100% uptime
• Advance market position with analytics of mission critical applications and processes to digitize CE data
• Develop AI based programs to deploy machine learning for critical environments data
• Leadership of our all data center best practices focused on networking, best in class performance, program updates and Engineering Center of Excellence
• Consult with clients and account leadership with all aspects of data center operations, management, account expansions and design
• Lead critical environments portfolio transitions, technical due diligence, root cause analysis, personnel development and establishing technical training programs
• Maintain effective communications with external and internal clients, technical personnel and OEM vendors.

Data Center Operations Director

• Manage successful Retail execution of McCormick and Regional initiatives through broker sales teams leading to the achievement of regional sales and profit objectives.
• Training sales managers and 3rd party managers on execution of retail activities within the assigned geographies.
• Train and educate broker retail and 3rd party managers within assigned geographies on McCormick products, policies and expectations dealing with retail in-store execution.
• Broker Retail Management - lead on management or broker calls assigned/made, new items speed to shelf and merchandising activities performed.
• Lead sales voice to the broker on retail execution, measurement and improvement.
• Serve as the primary communication source with and to broker and other 3rd party retail field managers (and local management) regarding what McCormick’s expectations are for store coverage, retail call content, section merchandising standards, new item speed to shelf and competitive activities reporting.
• Analyzing brokers activities completed on calls assigned / made, new items speed to shelf and merchandising activities performed.
• Regular Retail Training store calls, expectations, plan of broker and 3rd party management and sales teams on in-store execution.
• Retail Planning - Broker and McCormick direct sales - effectively communicates retail expectation, execution and results at the Regional VP, Director and Manager level.
• Lead planning and execution of quarterly retail broker meetings and presentation development.
• Plan, coordinate and execute regular retail coverage team meetings with broker and 3rd party providers: designed to maintain appropriate seasonal focus on all McCormick’s portfolio of lines and products motivate and inspire retail coverage teams to deliver constantly improving sales results in stores
• Retail quarterly Audits - responsible for planning audits and market audit tours.
• Conduct regular retail store audits (and coordinate market audit blitz programs as directed): to stay current on changing market, customer and competitive conditions as to be a resource for marketing, sales and promotional planning to insure broker and other 3rd party providers clearly understand current objectives, are focused on delivering expected in-store results to adjust retail call coverage focus as needed
• Retail management oversees the retail execution of McCormick programs .
• Identifies retail opportunities to increase sales.
• Assists the Director of Retail Operations and Training to identify retail gaps and opportunities for improved business results.

Retail Operations Manager

• Develops and implements end-to-end tracking, monitoring, and reporting in Credit Products
• Supports senior analysts with identifying, recommending, and implementing best practices utilizing core commercial systems within the bank
• Serves as an individual contributor, completing assigned tasks and supporting analysts on projects and workstreams
• Identifies and addresses inefficiencies in the credit process and works with stakeholders to improve compliance and performance
• May review Credit Products' procedures to ensure conformity across lines of business and identifies potential improvements

Credit Products Process Performance Analyst – CBG Operations

• Supporting the full lifecycle of vendor onboarding, contract administration, compliance tracking, and vendor performance management.
• Managing budget tracking, forecasting support, invoice reconciliation, reporting visibility, and financial process optimization.
• Maintaining audit-ready documentation, supporting compliance programs, and ensuring adherence to company policies and regulatory requirements.
• Supporting operational systems, workflow improvements, automation opportunities, documentation development, and scalable process design.

Research & Vendor Operations Manager – Contract, 3-6 Months

• Think strategically, lead with vision
• Identify the highest-leverage opportunities across finance, staffing, project delivery, and sales operations
• Inspire a distributed team of AI practitioners and analysts
• Understand the problem before building the solution
• Direct a team of AI-native business analysts, a technical architect, a machine learning engineer, and a data and modeling specialist toward solutions
• Own the results, not just the activity
• Oversee a small operational support function

VP, Operations Transformation

• Supporting complex cash management distribution related issues ownership of each inquiry as the main point of contact.
• Additionally, for complex requests, taking ownership of the case that results in follow-up phone calls, processing, and proper documentation.
• Supporting and managing escalated issues in a timely manner and acting as the point of contact for case resolution.
• Facilitating the proper handling of client complaints per regulatory requirements by communicating to and collaborating with FINOP, Compliance, Legal, and Risk teams when necessary.
• Maintaining and actively participating in the team training program and new hire onboarding experience.
• Maintaining a positive and supportive workplace environment by taking initiative and assisting individual team members when appropriate.
• Delivering regular positive feedback and coaching opportunities to support the team’s development.
• Keeping apprised of and promoting new processes and controls, actively leading in daily huddles, and participating in monthly department meetings.
• Providing feedback and process improvements to drive the business forward.
• Implementing and maintaining a team-specific error tracking process to ensure proper coaching and training take place at the associate service consultant level. Additionally responsible for reporting and presenting trends and process improvement recommendations to senior leaders at the team and enterprise level.
• Assisting with and/or supporting ad hoc projects, presentations, monitoring, and reporting as needed.

Associate Analyst, Operations

• Serve as the primary process owner for product labeling operations activities within the Quality Management System (QMS).
• Establish, maintain, and improve product labeling processes, procedures, and infrastructure (including electronic labeling systems, proofing, and physical and electronic distribution controls).
• Establish and maintain labeling specifications and source artwork files (printed and electronic).
• Ensure all product label claims are substantiated through the Design History File in partnership with Regulatory, Design Quality, and Research, Design, and Operations teams.
• Partner with Marketing and Regulatory teams to align product labeling controls with advertising/promotional labeling controls.
• Initiate and support Veeva change control workflows for product labeling specifications which evaluate design history file (DHF) and risk management file (RMF) impacts.
• Maintain inspection-ready product labeling documentation and traceability between product labeling, risk files, and technical documentation.
• Ensure only current, approved product labels are distributed in print and electronically.
• Drive cross-functional alignment and governance for labeling, ensuring Regulatory, Legal, and Clinical Study content oversight and compliant execution.
• Manage label verification and validation, including proof review, barcode functionality, and compliance with UDI, GUDID, and GS1 requirements.
• Provide direction to cross-functional teams on product labeling compliance requirements.
• Align global core product labeling with regional requirements while supporting local adaptations for major markets.
• Represent the Product Labeling Program as Subject Matter Expert during audits and inspections.
• Monitor global regulatory changes and lead labeling process updates to maintain compliance that is aligned with our Commercial strategy.

Associate Director, Quality Labeling Operations

• Run the operational delivery of instructor-led training engagements from confirmed sale through completion
• Partner with internal teams to align scheduling, course materials, and delivery readiness
• Partner with customer-facing teams to ensure training engagements are clearly defined, properly scoped, and set up for success
• Drive execution across multiple concurrent engagements, ensuring priorities, deadlines, and dependencies are managed effectively
• Ensure instructors and customers are fully prepared and aligned ahead of each session
• Identify risks early and resolve issues quickly to keep delivery on track
• Maintain clear visibility into delivery status, schedules, and key milestones
• Continuously improve how training engagements are run by identifying inefficiencies and strengthening processes

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Director, Innovation and Process Improvement

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Research & Vendor Operations Manager

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Retail Operations Manager

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VP, Operations Transformation

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