Operations

• Assist with outreach initiatives and follow-up activities to support pipeline growth and partner engagement.
• Conduct market and competitor research to identify industry trends, growth opportunities, and strategic insights.
• Coordinate webinars, lunch-and-learn sessions, and other business development events designed to drive awareness and engagement.
• Execute targeted lead generation initiatives in partnership with the Chief Growth Officer, including email campaigns, outbound prospecting efforts, and business development outreach.
• Qualify inbound leads and ensure timely follow-up, routing opportunities appropriately to the sales team.
• Assist in preparing materials, follow-ups, and action items for critical sales meetings and growth opportunities.
• Collaborate with the CGO and sales leadership to develop and maintain pipeline reports, dashboards, and key performance metrics.
• Help streamline workflows and communication between sales, growth, operations, and other internal stakeholders.

Growth Operations Specialist

• Evaluate, recommend, and support experiential events that align with Slate's business objectives and customer engagement goals.
• Contribute to the development of event strategies and activation standards to ensure consistent, high-quality brand experiences.
• Lead operational planning and execution throughout the event lifecycle, including logistics, timelines, documentation, budgets, contracts, sponsorships, and project management.
• Occasionally serve as the on-site event lead, overseeing event setup, execution, teardown, and issue resolution.
• Develop and manage Slate's event staffing strategy, including sourcing, selecting, onboarding, and training event staff.
• Serve as the primary liaison for staffing agencies and contract personnel.
• Build and maintain strong relationships with vendors, agencies, and event partners while negotiating contracts and ensuring cost-effective event execution.
• Own the event lead generation strategy and supporting technology infrastructure.
• Manage lead capture systems, software, and related event technology.
• Partner with the Experiential Marketing Specialist to manage vehicle logistics, scheduling, maintenance, repairs, transportation, and event readiness.
• Oversee event asset inventory, storage, quality control, and warehousing operations.
• Coordinate event travel logistics, accommodations, hotel room blocks, and group travel needs.
• Partner closely with Marketing, Product, Commercial, Creative, and Customer teams to maximize event effectiveness and customer impact.
• Support the development and execution of event safety procedures and emergency action plans.

Experiential Operations Coordinator

• The Operations Manager reports directly to the Vice President of Learner Development.
• You will be the primary execution partner to the Sr. Director of Product Operations, promoting program operations, managing Learner Development Team (LDT) resource allocation, and managing learner experience and pilot logistics.
• You will focus on project management, capacity planning, process tracking, and operational coordination
• Prepare operational reports and dashboards for MAS leadership review and presentation.
• Be a first contact for operational coordination questions across the MAS team.
• Manage resource planning, priority negotiation, and milestone timeline tracking execution for the LDT team.
• Track LDT workstream progress by managing cross-functional reporting and visibility.
• Provide cross-functional visibility into LDT capacity and availability.

Operations Manager, Matter and Space

• Executive Communication: Write, edit, and distribute email, correspondence memos, letters, and forms. When drafting correspondence for the Founder, write in his voice: warm, concise, relationally attuned, and free of anything that reads as templated or corporate. Maintain a proof-of-listening standard in all external communication, mirroring the language of the pastor or leader being served. Draft correspondence for prospects, customers, partners, and Pushpay leadership, including follow-ups tied to active sales conversations.
• Calendar Management: Maintain leaders’ calendars, including scheduling meetings, appointments, speaking engagements, and travel arrangements. Exercise discretion in committing time and evaluating needs, ensuring time is protected for high-leverage work and active deals.
• Email Management & Executive Communication: Inbox organization, ensuring proper filing, prioritization, and prompt and timely responses. Specifically for the Founder, manage the inbox end to end, triaging, drafting, and responding on his behalf with full authority.
• Travel Management: Book and manage senior executives’ travel logistics and activities, including accommodations, transportation, and meals, ensuring adherence to company travel policy with precision and zero surprises.
• Executive Operations: Create agendas, distribute meeting prep materials, support creation of slide decks, and publish notes/action items. Prepare briefing documents ahead of key meetings, including SteerCo sessions, customer conversations, and Pushpay leadership touchpoints. Serve as a connective layer between the Founder and internal teams (product, customer success, Pushpay counterparts), keeping information flowing and decisions moving.
• Presentation Support: Lead in the development of on-brand, visually appealing presentation graphics and presentation slides.
• Confidentiality: Maintain confidentiality and high degree of ethical standards at all times, handling sensitive matters including deal terms, personnel topics, and financial information with absolute discretion.
• Priority Management: Keep leaders advised of time-sensitive and priority issues, ensuring appropriate follow-up. Track commitments across sales, product, and integration workstreams, ensuring nothing falls through the cracks.
• Reporting Coordination: Coordinate the creation of and on-time submission of regularly scheduled reports.
• Expense Management: Prepare, reconcile, and submit expense reports for leaders; review submitted reports for accuracy and pre-approval.
• Event Coordination: Plan, coordinate, and execute in-person and virtual activities that build team connection and strengthen workplace culture, including team building events and social gatherings; recognition celebrations and milestone acknowledgments; and seasonal events.
• Digital Presence and Personal Brand: Own the Founder’s social media schedule end-to-end, planning, drafting, and publishing content across platforms. Curate and develop content that positions the Founder as a trusted voice on shepherding, congregant engagement, and church leadership. Repurpose talks, sales conversations, and customer wins into thought leadership content, monitoring engagement and surfacing opportunities.
• Special Projects: Complete a variety of special projects including supporting staff recognition and morale; creating presentations, financial spreadsheets and special reports. Take ownership of initiatives the Founder delegates, from event planning to customer-facing collateral, and represent the Founder in meetings when appropriate, capturing decisions and driving follow-through.
• Flexible Support: Perform additional and/or alternative duties as assigned from time to time, including supporting other departments or Executives as needed.

Executive Operations & Communication Manager

• Serve as a primary escalation resource for complex website and operational issues
• Partner with Website Performance Managers and Account Managers to resolve high-priority dealer concerns
• Coordinate with internal Support, Product, Development, and OEM teams to drive issue resolution
• Manage and support special projects, launches, migrations, and operational initiatives
• Troubleshoot website functionality, integrations, inventory, pricing, analytics, and compliance-related concerns
• Identify recurring operational pain points and recommend scalable solutions
• Develop and maintain operational documentation, workflows, and best practices
• Assist in improving communication and handoff processes between departments
• Monitor trends in escalations and provide actionable recommendations to leadership
• Act as a resource for edge-case scenarios and non-standard dealer requests
• Help improve operational efficiency and reduce unnecessary escalations across teams
• Support onboarding and training initiatives for new team members
• Assist with QA validation and launch readiness for large dealer groups or strategic accounts
• Participate in process improvement and automation initiatives
• Collaborate with leadership on operational reporting and workflow optimization
• Provide guidance and support during critical business events or emergency situations
• Contribute to special initiatives related to OEM requirements, website compliance, and platform enhancements
• Support interdepartmental communication during periods of organizational change or growth

Special Operations Website Specialist – SpecOps

• Drive business development for new franchise and MSA (Managed Service Agreement) club locations
• Lead and facilitate monthly Sales and Operations Review calls focused on KPI performance
• Oversee website strategy for all Franchise and MSA clubs
• Collect, organize, and analyze quarterly financial statements for all non-MSA franchise locations
• Serve as the primary liaison and strategic advisor to Franchise Owners
• Conduct weekly check-ins and lead structured monthly performance reviews
• Analyze KPIs and financial statements to identify growth opportunities
• Support new club development including site approvals, territorial mapping, and SWOT analysis
• Conduct regular in-market visits to ensure operational excellence and brand compliance
• Provide coaching to improve sales, membership growth, EBITDA, and operational efficiency

Director – Franchise Operations

• Ensure administration of the pharmacy program is accurate and compliant by supporting various operational tasks
• Perform duties to support the development, coordination and maintenance of the pharmacy program
• Review benefit/formulary setup and testing (new and year over year)
• Conduct claims analysis
• Perform other duties as assigned
• Comply with all policies and standards

Pharmacy Operations Coordinator

• Address all new inbound calls/electronic referrals to Gift of Life.
• Communicate with donor hospitals, organ teams, funeral homes, medical examiners, and other stakeholders to evaluate, investigate, and advance donor opportunities.
• Evaluate tissue processor defined donor eligibility through the investigation of medical records and other appropriate sources.
• Review relevant donor registries to confirm registry status.
• Complete accurate documentation in the Gift of Life EMR.
• Ability to handle stressful, fast paced, and sensitive work involving mechanism of death with a high level of compassion and composure.
• Pre-screening with Processors when needed.
• Perform other duties as assigned.

Donor Operations Specialist

• manage a team of patient operations managers
• work cross-functionally with leaders across FuzeRx to translate our technology infrastructure into measurable operational performance
• oversee the performance and growth of the Patient Operations Care team
• establish requirements for reporting and capabilities while driving initiatives to ensure a seamless patient experience across our automated dispensing and API-integrated platforms
• lead operational excellence across central fill pharmacy networks and courier delivery operations
• establishrequirements for capabilities and reporting, collaborating cross-functionally to deliver data-driven insights
• analyze data to forecast staffing needs based on program performance, optimizing resource allocation across multiple roles
• lead a large team of managers, supervisors and team members, establishing an environment of positive employee engagement and experience

Director, Central Operations

• Serves as a trusted advisor to airports and aviation organizations, providing leadership in the planning, implementation, and digital architecture and implementation of operational, technology, geospatial, asset management, digital twin, and digital transformation initiatives.
• Partners with airport stakeholders, HNTB project teams, and national practice leaders to improve operational performance, modernize business processes, and advance strategic airport objectives.
• Supports major airport programs from strategy through implementation, helping clients navigate complex operational challenges while ensuring successful project delivery, stakeholder alignment, and long-term value realization.
• Contributes to business development, thought leadership, industry engagement, and the advancement of HNTB's aviation practice.

Airport Operations Digital Delivery Manager

• Establish and govern a predictable software release operating model, including go/no-go processes, release calendars, and delivery rituals.
• Lead release preparation, deployment readiness activities, and early warranty/hyper-care support while driving long-term automation of these workflows.
• Define operational standards for reliability, security, scalability, and delivery consistency across engineering teams.
• Partner with engineering leaders and product managers to align delivery capacity, roadmap timing, and market commitments.
• Translate technical issues, delivery risks, and environment instability into clear business impacts for executive stakeholders.
• Develop investment strategies for infrastructure, tooling, and vendor partnerships, including buy-versus-build decisions and ROI cases.
• Monitor and improve software factory performance through metrics such as deployment health, uptime, cost efficiency, and DORA performance.
• Identify bottlenecks and sources of manual toil across the delivery lifecycle, then drive process improvement and automation.
• Lead operational reviews using data to assess system health, release performance, and budget adherence.
• Build and scale a high-performing team to support release operations, operational governance, and analytics.

Director, Strategy & Operations

• drive strategic and operational excellence for US service delivery
• manage P&L performance
• lead cross-functional management teams through execution
• embed technological innovations into the operating model
• report operational outcomes to the COO

Senior Vice President – Operations

• Manages litigation project portfolio, triaging litigation ideas received via division intake.
• Applies project management and change management concepts to drive adoption of new processes, tools, and workflows.
• Identifies operational gaps, risks, and improvement opportunities, implementing practical solutions.
• Drives and facilitates the adoption of new and updated processes, workflows, tools, and vendor solutions.
• Communicates effectively with attorneys, legal staff, litigation leadership, vendors, and business partners while safeguarding confidentiality.
• Prepares reports, analyses, and presentations for leadership audiences.
• Partners with Claims Law and Subrogation Law leadership to facilitate discovery, document business needs, and translate operational requirements into actionable project, process, technology, and change initiatives.

Senior Litigation Operations Consultant, Projects & Technology

• Work with the Ascent and Pega tools and ensure the team is proactively working shortages and following case management for issues.
• Leverage your sense of urgency and responsiveness to plant needs to protect the daily and weekly schedules. Goal is to support existing operating plans and schedules without needing remix or incurring production losses.
• Act as change agent needing to find efficiencies in current state operations to allow the new tools to expand our horizon for evaluating supply risks.
• Find ways to improve processes to eliminate disruptions to Vehicle Operations.
• Provide communication and dimension of risk as needed to escalate to leadership as well as report on the issues with solutions and / or need for assistance.
• Work cross-functionally with other internal teams including Purchasing, Supplier Technical Assistance (STA), Supplier Operations Team (SOT), Product Development, and plants.
• Manage critical suppliers and the accountability to Ford supplier expectations and Global Terms.

Vehicle Operations Fulfillment Supervisor

• Executes the receiving function of purchase orders in the ERP system.
• Executes the delivery of goods from inventory to sales orders and projects in the ERP system.
• Enter customer orders in the ERP system.
• Provide daily communication to AM and PM team on status of orders.
• Work closely with the warehouse on any potential issues and communicate to the team.
• Coordinates delivery logistics and expedites purchase orders as needed.
• Obtains shipping documents from vendors on direct ship purchase orders.
• Coding and approving freight invoices in ERP workflow.
• Coordinates the communication and distribution of shipping documents as required.
• Scans documentation to SharePoint.
• Performs general clerical duties; data entry, answers telephones; maintains files and scans documentation.
• Backup order entry, as needed.
• Run reports along with monthly tracking spreadsheets.
• Other job duties as assigned.

Operations & Logistics Specialist

• The VP, Distribution Operations serves as a critical operational leader within A+E’s Distribution organization.
• Overseeing business operations, analytics, compliance, budget management, technical operations coordination, and operational strategy.
• Working closely with Sales, Product, Technology, Finance, Legal, Research, and Content Operations.
• Drive operational excellence through process optimization, automation, AI-enabled solutions, and data-driven decision making.

Vice President, Distribution Ops

• Lead and develop the Care Coordination team, ensuring SLA targets are met across all patient communication channels including in-app chat, phone, SMS, and email
• Oversee the high-volume inbound patient chat queue, establishing coverage models, escalation protocols, and quality standards that enable a seamless patient experience at scale
• Create and maintain conversation guides and coaching materials that equip Care Coordinators to educate patients on Oshi's programs, insurance coverage, billing, and care pathways
• Develop workflows supporting patient acquisition, retention, and re-engagement to ensure patients move efficiently through the enrollment funnel
• Identify and resolve bottlenecks in the patient journey, designing SOPs and scalable processes that reduce friction and improve operational efficiency
• Deploy and manage human-AI collaboration tools, including AI-assisted chat routing and automated follow-ups, while maintaining human review checkpoints to protect patient safety
• Ensure compliant EHR usage across the team and partner with Product to evaluate and scale new automation capabilities
• Lead cross-functional initiatives aligned with OKRs, managing timelines and stakeholder communication across Care Operations, Product, Clinical, and Growth teams
• Define, monitor, and enforce SLA benchmarks while maintaining real-time visibility into queue performance and HIPAA compliance
• Own operational reporting across KPIs including enrollment conversion, retention, SLA adherence, and response times

Manager, Care Coordination Operations

• Focus on day-to-day operational success, driving the business, integrating strategic initiatives throughout the operations and partnering with functional support groups on continuous improvement areas
• Drive revenue and contribution through facilitation of growth, profitability and maximization of Key Performance Indicators
• Provide leadership and strategic direction to the field that result in delivering budget expectations through a consistent, disciplined approach
• Partner with functional colleagues to create tools, systems and processes that scale quickly, efficiently and effectively
• Engage, develop and groom regional, and clinic level leadership to ensure effective execution and a growing talent leadership pipeline
• Control, monitor and deliver an effective labor model that both drives an exceptional clinic experience and business results
• Define and execute plans based on needs identified through regular review and analysis of Key Performance Indicators and other key business metrics
• Hold teams accountable to assess and develop talent regularly to achieve high standards of performance and service
• Partner with Integrations team to set up and effectively manage acquired practices throughout their first year
• Create a team environment that delivers results in ways that attract and retain top talent

Vice President of Operations

• Strengthen Client Relationships: Serve as the main point of contact for key accounts, building trust through regular communication and responsive support.
• Support Quality and Brand Standards: Conduct brand reviews with franchise owners, recommend improvements, and ensure services align with client expectations.
• Guide Account Startups: Help coordinate smooth launches of new accounts by supporting franchise owners with resources and operational planning.
• Provide Operational Expertise: Share best practices in cleaning methods, floor care, and specialty services to ensure quality results.
• Partner with Sales: Join walkthroughs and proposals to provide operational input and ensure commitments match service capabilities.
• Monitor Performance: Track account activity and outcomes, providing insights that support continuous improvement.
• Promote Safety and Compliance: Reinforce company policies, OSHA requirements, and customer-specific standards across accounts.

Operations Manager

• Develop and execute the short-term and long-term operations strategy to support FuzeRx’s strategic priorities
• Lead high-impact special projects and growth initiatives, ensuring operational readiness for new market entries and product launches
• Serve as the primary broker between Enterprise, P&T, and Operations to align launch timelines with execution readiness
• Harmonize, centralize and modernize operational policies and processes
• Oversee the creation and maintenance of robust Standard Operating Procedures (SOPs) and process documentation across all legacy businesses to standardize one Rx operational SOP
• Formalize continuous improvement as a dedicated, centralized function to drive operational efficiency
• Apply process re-engineering methodologies to address legacy gaps and improve site productivity
• Partner with Quality and Compliance teams to identify and mitigate operational risks
• Design and deploy comprehensive training programs for frontline employees and operational leaders
• Manage the end-to-end implementation lifecycle for new operational capabilities and technological integrations
• Build a leadership bench strength through standardized training to support future expansion and internal mobility
• Connect cross-functional 'seams' between clinical, pharmacy, and product teams to ensure seamless service delivery
• Collaborate with Workforce Planning to ensure staffing models reflect real-time capacity needs and volume fluctuations

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