Operations

• Designing and implementing frameworks, processes, and tools that optimize cloud financial management
• Ensure that cloud resources deliver maximum business value for their cost
• Bridge the gap between finance, operations, and engineering through automation, data-driven insights, and governance
• Identify and resolve discrepancies or issues related to cloud expenses and cost optimization.

Cloud FinOps Engineer, Full-Time

• Responsible for the management of a subset of the foreign exchange functions
• Establish strategic plans in support of corporate goals and objectives
• Implement new policies and procedures for efficiency and compliance
• Act as a liaison with front and middle office
• Manage day-to-day responsibilities for a team of direct reports
• Resolve strategic or compliance-related issues
• Provide direction in establishing new policies, procedures, and technology
• Monitor, analyze, and report on area productivity to senior management
• Prepare, monitor, control, and report on area performance
• Establish quality of service level for the area
• Perform other duties as assigned

Foreign Exchange Operations Manager

• Execute Operational Workflows: Own and process account service requests including new account openings, maintenance, money movements, and account closures.
• Manage Service Tickets: Utilize the Salesforce Wealth Console to track, document, and resolve advisor requests with a high sense of urgency.
• Custodian Coordination: Interface directly with Fidelity, Schwab, and other platforms to ensure workflows are completed accurately and on time.
• System Integrity: Keep our CRM and operations systems (Orion, Salesforce) updated to ensure "source of truth" data for our advisors.
• Support Transitions: Assist with onboarding and transition work for new advisors joining the Signal platform.
• Data & Reporting: Run data, reporting, and analytics across our various wealth platforms.

Wealth Operations Specialist

• Think strategically, lead with vision
• Identify the highest-leverage opportunities across finance, staffing, project delivery, and sales operations
• Inspire a distributed team of AI practitioners and analysts
• Understand the problem before building the solution
• Direct a team of AI-native business analysts, a technical architect, a machine learning engineer, and a data and modeling specialist toward solutions
• Own the results, not just the activity
• Oversee a small operational support function

VP, Operations Transformation

• Maintain the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow
• Learn and maintain thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures
• Supervise donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP
• Attend all required training sessions, staff meetings, etc. Ensures that accurate and thorough documentation of necessary records is performed
• Under the guidance of the Center Manager and/or the Assistant Manager, assure facility is maintained in a neat and clean condition and all equipment is kept in good working order
• Submit timely and accurate reports as required by the Center Manager and/or the Assistant Manager
• Assist in the control of center donor funds as determined by the Center Manager and/or the Assistant Manager
• Assist in the training of new employees and retraining of current employees
• Maintains active communication with other service areas to ensure accurate documentation and quality
• Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation
• Reports all unsafe situations or conditions to area lead, supervisor or manager
• May be trained to repair plasma center equipment
• Assist the Center Manager and/or Assistant Manager in any task necessary in pursuit of company objectives

Operations Supervisor

• Own operational delivery for PCs (SLA adherence, exceptions, escalations)
• Forecast and deliver annual device renewal plan
• Maintain performance-based freshness of PC fleet
• Manage available inventory levels (FIFO, lean on-hand)
• Manage approximately $60M budget
• Manage relationships with key PC suppliers and managed services
• Drive continual improvement initiatives with suppliers
• Partner with Ford Site Management to deliver services across the region
• Day-day supervision of 5-10 direct reports
• Other reasonable activity required by management/leadership

Manager, PC Renewal Operations

• Manage the continued development and improvement of the Ford Land maintenance and operations platform
• Regularly collaborate with stakeholders and partners to understand requirements, problem solve, realize efficiencies and deliver results
• Lead a team of facility and experience managers, skilled trades, and suppliers
• Inspire excellence, problem-solve, and prioritize work that matters.

Portfolio Maintenance – Operations Leader

• Lead and optimize end-to-end Ocean Import and Export Operations
• Manage the Ocean Lead Logistics Provider (LLP) and Ocean Liners to optimize network design
• Oversee import deconsolidation operations at six or more North American warehouse facilities
• Manage ocean transit float to minimize accessorial, inventory, warehouse, and premium freight costs
• Lead the annual ocean carrier bidding process to ensure it is awarded on time and under budget
• Drive year-over-year freight and inventory reduction targets and improve inbound/outbound container utilization
• Partner with 3PL providers to ensure safe packaging and shipping of powertrains to more than 20 global customers
• Secure necessary weekly capacity to support demand
• Implement lean management principles to guarantee damage-free, on-time material shipments
• Maintain robust inventory control processes and monitor KPIs

North American Import/Export Operations Supervisor

• Provide leadership, direction, and functional expertise on complex projects
• Develops and executes strategic initiatives and procedures in partnership with claims operations leadership teams
• Directs/executes approved strategy decisions and establishes priorities
• Partners with care team and claims operations support teams to enhance quality
• Delivers well-structured and impactful business reports and presentations to leadership

VP Care Team Operations

• Support and maintain recruiting workflows and operational processes within Greenhouse ATS
• Manage requisition structure, opening setup, pipeline integrity, and workflow hygiene across Talent Acquisition
• Partner with TA leadership to improve recruiting operations, candidate movement workflows, and pipeline health visibility
• Help identify, troubleshoot, and resolve workflow gaps, operational bottlenecks, and reporting inconsistencies
• Build, maintain, and validate TA dashboards, reports, and operational metrics
• Support recruiter attribution tracking, SLA reporting, pipeline health reporting, and recruiting analytics
• Audit recruiting data to ensure reporting accuracy and operational integrity across systems
• Help maintain alignment across Greenhouse, Jira, and TA reporting workflows
• Create and maintain SOPs, workflow documentation, operational guidance, and reporting standards
• Support operational audits and recruiting process governance initiatives
• Monitor recruiting operational health and proactively identify opportunities for process improvement
• Partner closely with Talent Acquisition, Staffing, People Operations, and Hiring Teams to support operational consistency
• Assist with operational rollout of new recruiting workflows, reporting structures, and process improvements
• Support change management and operational scaling efforts as TA continues to evolve

TA Operations and Systems Specialist

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Central Operations – Process Optimization

• Function as an effective resource to executives, management teams, and our board of directors
• Advise and partner with senior management and the C-suite to develop and implement growth strategies for each product line
• Direct the strategic and business planning for enterprise initiatives, product business line strategies, and operational improvements for the company
• Develop perspectives on market conditions, competition, opportunities, and strategic relationships to be considered for each product line
• Create actionable insights and implement strategies to help grow and support the business
• Own and manage key operational metrics and KPIs for the business units and company
• Create scalable internal processes and systems that connect and support company operational improvement across Finance, Customer Success, and Go-to-Market (GTM)
• Communicate analyses and recommendations to key leaders across the organization

Strategy & Operations Associate – Senior Associate

• Act as primary contact for field consultants, handling Hub inquiries on pricing, services, scoping, and engagement models, and triaging ad-hoc or complex questions to the right team member
• Manage end-to-end intake and assignment of requests, ensuring clear scope, prioritization, and routing to appropriate resources
• Assign and coordinate team capacity—matching writers, analysts, project managers, and vendors to work based on availability, skills, and project complexity—while partnering with leads to balance workloads
• Maintain and operate workflow systems, intake forms, trackers, SOPs, and documentation; execute standard processes reliably and implement documented process improvements
• Oversee financial and vendor operations including invoicing, PO setup, billing coordination, payment reconciliation, and tracking core metrics (utilization, billing, margins) to support leadership reporting
• Coordinate cross-team deliverables and onboarding logistics (contractor ramp-up, tech setup), resolve routine operational issues, and escalate staffing or process risks to Hub leadership

Operations Specialist – Communication Consultants

• Oversee Michigan operations across assigned service lines
• Ensure compliance with MDHHS Home Help requirements
• Manage day-to-day operations and service delivery
• Build operational relationships with referral sources and stakeholders
• Hire, train, and develop Michigan operations staff
• Monitor quality, compliance, and operational metrics
• Implement process improvements for safe service delivery

Operations Manager

• Manage the flow of all pallets into and out of the network, including budget management and process optimization
• Develop process and governance for cart tracking and management
• Develop productivity systems to monitor the effectiveness of projects, measuring current productivity and efficiency
• Analyze current methods and procedures, recommending and leading implementation of improved operating procedures
• Lead, communicate, train, and hold accountable internal customers, external customers, and vendors to support the highest customer service while maintaining sound business practices and cost management
• Review and recommend equipment provisions, preparing cost justifications as required
• Standardize operation SOPs, workflows, and productivity across multiple projects, creating scorecards, SOPs, and centralized documentation storage to enable easy access and future capability development; update documents as new methods are discovered
• Lead change management when implementing new concepts to internal operations, 3PL, or plant partners

Manager, Warehouse Operational Excellence

• Design and implement Nava’s enterprise knowledge framework from the ground up: taxonomy, metadata standards, content architecture, and tooling built for both human findability and AI readiness
• Assess, maintain, and re-structure Nava’s knowledge base into a scalable base across Nava’s internal systems (Confluence, GDrive, and integrated platforms), ensuring content is structured, deduplicated, and consistently organized
• Establish and own documentation standards company-wide: content templates, review cycles, ownership models, and quality criteria
• Improve discoverability through information architecture and enterprise search optimization, so the right knowledge surfaces at the right moment across tools and workflows
• Own the strategy for making Nava’s knowledge infrastructure AI-ready: ensure content is structured, tagged, and governed in a way that supports AI tools, intelligent search, and agentic workflows
• Lead integration between Nava’s knowledge systems (Confluence, GDrive, etc) and the platforms that enable automated and AI-assisted workflows; partner with Technology and Operations to define the framework for how content is consumed by AI systems
• Stay current on emerging AI and knowledge engineering capabilities; bring informed recommendations to leadership on where Nava can gain leverage as tooling evolves
• Define and enforce governance standards for the full content lifecycle, from creation and review through archival and retirement, ensuring accuracy, compliance, and version control at scale
• Partner with subject matter experts across functions to capture and convert tacit knowledge into structured, reusable content
• Build the measurement framework for knowledge management at Nava: define KPIs for content health, usage, search success, and time saved, and track attribution back to business impact
• Build proactive relationships with leaders across Delivery, People Operations, Finance, Growth, and Operations to surface knowledge gaps and align on priorities; develop training, templates, and playbooks that enable contributors across functions to create and maintain knowledge that meets Nava’s standards
• Opportunity to build a team as the function scales, based on business need

Manager, Central Operations – Knowledge Management

• Act as primary contact for field consultants, handling Hub inquiries on pricing, services, scoping, and engagement models
• Manage end-to-end intake and assignment of requests, ensuring clear scope, prioritization, and routing to appropriate resources
• Assign and coordinate team capacity—matching writers, analysts, project managers, and vendors to work based on availability, skills, and project complexity
• Maintain and operate workflow systems, intake forms, trackers, SOPs, and documentation; execute standard processes reliably and implement documented process improvements
• Oversee financial and vendor operations including invoicing, PO setup, billing coordination, payment reconciliation, and tracking core metrics (utilization, billing, margins) to support leadership reporting
• Coordinate cross-team deliverables and onboarding logistics (contractor ramp-up, tech setup), resolve routine operational issues, and escalate staffing or process risks to Hub leadership

Operations Specialist

• Manage a team of creative digital sculptors to create and develop product concepts and thematic alternatives.
• Lead a team digital modelers to develop complete CAD models for physical builds from limited data release/availability.
• Oversee the creation of complete 3D data for all systems related to property builds, including chassis, armature, body and component development.
• Manage and deliver timing plans, work orders, and design reviews for property builds.
• Lead the development of 3D data for all Studio properties
• Oversee all functional aspects of model builds – including closures, electronics and experiential demonstrations.
• Collaborate and interface with all levels and functions of the Design team.
• Take responsibility for the creative vision and the standard of output across the teams this position is responsible for.
• Recommend and implement training and development plans for subordinates. Assist the 3D Operations Director in the proper and effective implementation of personnel programs, including performance reviews, salary planning and employee counseling.
• Be comfortable with complexity—finding opportunities and clear paths in ambiguous environments. You’re comfortable facilitating senior stakeholder discussions.
• Have strong people management and leadership skills to hire, develop, and inspire the creative team.
• Cultivate employee engagement. Embody our culture and steward others in the direction of our shared values and ways of working with Ford. You have patience to mentor and coach others through difficult challenges and can serve as a trusted advisor to senior stakeholders.

3D Operations Digital Chief

• Lead a team of creative digital sculptors in the creation of product concepts and thematic alternatives.
• Provide ideation and concept alternatives in support of Design staff.
• Lead a team of digital modelers to develop complete CAD models for physical builds from limited data release/availability.
• Manage and support the creation of complete 3D data for all items related to studio properties.
• Own the management and delivery of all timing plans, work orders and reviews for studio properties.
• Lead the development of 3D data for all Studio properties.
• Interface with all levels and functions of the Design team.
• Pitch ideas confidently and present the creative vision clearly to partners, as well as communicate in the same manner to members of the creative team.
• Be comfortable with complexity—finding opportunities and clear paths in ambiguous environments.
• You’re comfortable facilitating senior stakeholder discussions
• Have strong people management and leadership skills to hire, develop, and inspire the creative team.
• Lead multiple Ford design projects from conception to completion in accordance with deadlines.
• Collaborate with other Ford team members and stakeholders.
• Plan and organize the workload and job assignments of subordinate personnel.
• Cultivate employee engagement and improve morale. Embody our culture and steward others in the direction of our shared values and ways of working inside the studio and with Ford. You have the patience to mentor and coach others through difficult challenges and can serve as a trusted advisor to senior stakeholders.

3D Operations Digital Manager

• Planning, directing, and managing support and day-to-day operational tasks for Trinity Health Medical Group Revenue Cycle
• Collaborating with Medical Group operational leadership for standardization across locations
• Providing analytical, process redesign and performance improvement support to providers and practice leaders
• Developing necessary infrastructure to achieve departmental goals including organizational structure, staffing, and compliance
• Manages Medical Groups’ budgets and targets for financial oversight

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