Operations

• Drive the overarching strategy for cross-functional delivery alignment
• Drive the integration of AI into our agile delivery practices
• Implement and guide teams in scaling Agile frameworks
• Support the adoption of our operating model framework
• Own, maintain, and evolve the end-to-end "how we work" training program
• Provide dedicated, day-to-day coaching to Scrum Masters
• Lead the strategic evolution of our Atlassian suite
• Establish and monitor value-based metrics and change-adoption KPIs
• Engage directly with senior executives and functional leaders

IT Operations Lead – Delivery Excellence

• Manage daily operational tasks and ensure the seamless execution of processes, utilizing platforms like Slack and Google Drive to coordinate across teams.
• Assist in critical onboarding procedures, including KYC, KYB, and AML checks, ensuring strict compliance with internal policies and financial regulations.
• Execute data entry and maintain accurate operational systems, records, and documentation.
• Identify bottlenecks in current workflows and recommend actionable changes to streamline and automate operations.
• Assist in generating reports related to operational performance and monitor key performance indicators (KPIs), escalating concerns or delays to senior team members as needed.
• Collaborate cross-functionally to provide operational support to departments such as customer service, risk, and finance, ensuring issues are resolved and workflows remain efficient.

Operations Analyst – Analista de Operaciones

• Monitor and analyze transactions for potential fraudulent activity, ensuring compliance with the fraud prevention strategies and procedures.
• Investigate and resolve reported fraud cases, ensuring timely and accurate documentation.
• Develop and implement fraud prevention strategies and procedures.
• Collaborate with the customer service, product, engineering and operations teams from other countries, to address and mitigate fraud risks.
• Conduct regular fraud risk assessments and provide recommendations for improvement.
• Prepare and present detailed reports on fraud trends and prevention measures when requested.
• Collaborate with Product, Sales, Customer Support, etc… Teams to address and mitigate fraud risks.
• Assist in training and educating team members on fraud prevention and detection.

Fraud Operations Representative

• Client Onboarding Support
• Support new client onboarding from application through activation, ensuring all required documentation and information is collected accurately and on time.
• Serve as a friendly, responsive point of contact for new clients during onboarding, answering questions and guiding them through next steps.
• Track onboarding status across clients and flag delays or blockers to the Customer Care and Ops Lead.
• Transaction Follow-Up
• Monitor new transactions and proactively follow up with clients and internal teams to ensure timely completion.
• Identify and escalate transaction issues or delays before they become client-facing problems.
• Maintain clear, up-to-date records of transaction status for reporting purposes.
• Operations Support (Mexico Team)
• Provide day-to-day support to the Mexico operations team on recurring administrative and coordination tasks.
• Help maintain and organize operational documentation, trackers, and SOPs.
• Assist in coordinating between local operations, customer service, and other cross-functional teams as needed.
• Reporting and Presentations
• Prepare clear, well-organized status updates and summaries for internal stakeholders.
• Build simple presentations to communicate onboarding progress, transaction status, or process updates.
• Support the Customer Care and Ops Lead with ad hoc reporting and data organization.
• Process and Client Relationship Support
• Help identify recurring bottlenecks or inefficiencies in onboarding and transaction workflows and suggest improvements.
• Build rapport with clients through consistent, professional follow-up and communication.
• Support the broader customer service and operations team with additional tasks as priorities evolve.

Operations Analyst

• Process daily payment and foreign exchange transactions timely and accurately and deliver exceptional service to all payers and beneficiaries
• Resolve payment related enquiries promptly and independently
• Follow strong financial controls and operate consistently within our regulatory and safeguarding policies
• Maintain cash balances globally to ensure liquidity to meet all deliverables
• Identify processing inefficiencies and collaborate with internal and external stakeholders across various functions to resolve promptly
• Understand cash management and FX trading impacts on Reconciliation / Accounting processes
• Help to train and mentor new team members and help maintain training documentation

Payment Operations Specialist – CMT Payouts

• Build the Dispatch Model: Design and operate the core marketplace workflow from demand forecast to supply check, coverage gap, pricing or incentive intervention, route or task assignment, contributor acceptance, completion, validation, and payment.
• Define how Native moves from open task availability toward structured dispatch, route bundles, assignment logic, and clear execution units.
• Own Marketplace Health: Build the operating cadence and metrics for marketplace performance across supply to drive acquisition, engagement, and retention while meeting enterprise-level demands for coverage, reliability, making marketplace health visible by city, product, route, contributor cohort, and execution model.
• Design Incentives and Pricing Mechanics: Own the operating logic for bonuses, dynamic pricing, route economics, activation incentives, completion incentives, weather interventions, geography premiums, and other mechanisms that shape contributor behavior.
• Partner With Product & Engineering on Marketplace Tooling: Translate marketplace operations requirements into product workflows, user stories, dashboards, control panels, and app functionality.
• Operate the Contributor Execution System: Build repeatable playbooks for public network, managed network, and supplier-led execution. Define how Native identifies execution risk, intervenes when coverage is off-track, reallocates work, activates backup supply, handles exceptions, and closes routes or campaigns with confidence.
• Improve the Contributor Experience: Understand the contributor journey from available work to acceptance, collection, submission, feedback, incentive tracking, payment tracking, and claims. Reduce friction, improve trust, and ensure contributors understand what work is available, what it pays, what is expected, and where they stand.

Director, Marketplace Operations

• Design realistic Retail Trade scenarios in Spanish or English grounded in operational contexts (e.g., store operations, customer service escalations, inventory management, pharmacy workflows, retail compliance, fraud prevention, sales supervision, branch coordination)
• Adapt structured evaluation rubrics for operational problem-solving, customer interactions, retail decision-making, and compliance-related tasks
• Review AI and human-generated responses for factual accuracy, policy compliance, customer service quality, and operational realism
• Contribute to “gold standard” solutions reflecting best practices across Indian retail, pharmacy, and commercial operations

Subject Matter Expert – Retail Trade & Store Operations, Spanish

• Take processes that are written, partially written, or explained only verbally and turn them into clear, complete, repeatable process documents.
• Watch a recorded walkthrough (e.g., a Loom of a teammate completing a task) and produce a thorough process document that captures each step, branching logic, and contingencies.
• Run established processes like clockwork—accurately, on time, and exactly as instructed—while refining and tightening the steps as you go.
• Own recurring operational tasks across the Programs team—pulling student lists, processing stipends, tracking who is completing Industry Introductions asynchronously, and similar reporting.
• Own the operational side of internal and external surveys—compiling results into clear, readable, well-structured formats the team can use.
• Maintain ongoing retention reporting and other recurring program reporting.

• Provide outstanding customer service by maintaining close communication with customers regarding the status of their shipments.
• Request shipment status updates from shipping lines, warehouses, and logistics service providers.
• Review, process, and manage documentation related to ocean freight shipments.
• Search for and validate ocean freight shipment references.
• Process and transmit shipment information through the corresponding operational platforms.
• Update internal operational reports and shipment records.
• Prepare cost estimations using CargoWise.
• Upload and approve supplier invoices through the Centro CFDI system.
• Follow up with suppliers to obtain pending invoices and supporting documentation.
• Process electronic invoices in the corresponding internal systems.
• Perform required Validacarga transmissions for ocean freight shipments.
• Update shipment milestones, including ETA, ETD, ATA, and ATD, within CargoWise.
• Maintain accurate shipment files and ensure compliance with internal procedures.
• Support the Operations team with day-to-day logistics coordination and administrative activities.

Operations Assistant – Sea Cargo

• Coordinate and manage international ocean import and export shipments.
• Provide excellent customer service by maintaining close communication with customers regarding the status of their shipments.
• Maintain frequent communication with overseas offices and international agents to ensure smooth shipment coordination.
• Request and monitor shipment status with shipping lines, warehouses, and logistics partners.
• Coordinate with customs brokers to support customs clearance processes.
• Review, process, and manage shipping documentation related to ocean freight operations.
• Update shipment milestones, including ETA, ETD, ATA, and ATD, within CargoWise.
• Prepare cost estimations and issue customer invoices through CargoWise.
• Process, upload, and approve supplier invoices using the corresponding internal systems.
• Follow up with suppliers to obtain pending invoices and supporting documentation.
• Perform required ocean freight transmissions through Validacarga.
• Maintain accurate shipment files and operational records.
• Ensure compliance with internal procedures and customer requirements.
• Build strong relationships with customers, carriers, customs brokers, suppliers, and international partners.
• Identify operational issues and provide timely solutions to ensure service excellence.

Operations Executive – Sea Cargo, Import & Export

• Manages platform operations for clients or a small operations team.
• Guides platform maintenance and execution tasks.
• Collaborates with departments for new platform builds and troubleshooting issues.
• Communicates direction on designing and implementing new solutions.
• Advises managers on status updates, issues, or concerns.
• Assists in reviewing documentation and architecture diagrams.
• Administers onsite and remote assistance.
• Participates in planning, daily meetings, backlogs sessions.
• Identifies areas of opportunity to improve our service offering.
• Performs other duties as assigned.
• Complies with all policies and standards.

IT Operations Consultant

• Monitor and analyze transactions of "Credit Line/Credit Card" for potential fraudulent activity, ensuring compliance with the fraud prevention strategies and procedures.
• Investigate and resolve reported fraud cases from "Credit Line/Credit Card", ensuring timely and accurate documentation.
• Develop and implement fraud prevention strategies and procedures.
• Collaborate with the customer service, product, engineering and operations teams from other countries, to address and mitigate fraud risks.
• Conduct regular fraud risk assessments and provide recommendations for improvement.
• Prepare and present detailed reports on fraud trends and prevention measures when requested.
• Collaborate with Product, Sales, Customer Support, etc… Teams to address and mitigate fraud risks.
• Assist in training and educating team members on fraud prevention and detection.

Credit Line/Card Fraud Operations Lead

• Operar sistemas de oficina o de planta en el sitio de SLP, de acuerdo con los procesos, estándares y pautas de TI aplicables.
• Colaboración, implementación y potencialmente operación en el TI en el sitio, basado en pautas y procesos válidos (por ejemplo, integrar nuevos componentes de hardware en la infraestructura, construir nuevos sistemas de infraestructura de acuerdo con especificaciones y pautas, etc.).
• Asesorar e instruir a colegas en la resolución de consultas complejas en el área de oficina y planta.
• Supervisar y monitorear la infraestructura de TI en el soporte de primer nivel (por ejemplo, reiniciando servidores, fallos de hardware, etc.).
• Rastrear trabajos y tareas de TI locales y marcar desviaciones detectadas.
• Analizar y aclarar problemas con socios internos y externos (por ejemplo, actuar como persona de contacto y aclarar problemas técnicos relacionados con máquinas controladas por PC con los fabricantes, etc.).
• Llevar a cabo el mantenimiento regular de los dispositivos de TI en el área de responsabilidad, basado en las recomendaciones de los proveedores.
• Procesar solicitudes de servicio de TI e incidentes en el soporte de segundo nivel en el sitio respectivo en cumplimiento con los procesos, estándares y pautas de TI aplicables.
• Realizar paquetes de trabajo en solicitudes de servicio de TI y proyectos de TI o de línea de vehículos en el sitio.

IT Operations

• Responsible for local import/export operations.
• Supervise performance of customs brokers.
• Ensure smooth execution of operational trade and customs activities.
• Manage necessary documentation and online forms for import/export activities.
• Maintain knowledge of all relevant import/export laws and procedures, tariffs, duties, licenses, and restrictions.

Trade & Transportation Specialist – Virtual Operations

• Diseñar e implementar acciones estratégicas comerciales, asegurando su ejecución a través del equipo de supervisión con foco en el logro de resultados.
• Acompañar y orientar a los sales leads en su gestión diaria, fortaleciendo sus capacidades y alineándolos a los objetivos del negocio.
• Identificar herramientas y oportunidades cross-área para incrementar ventas, ganancias y eficiencia operativa.
• Participar activamente en sesiones con áreas de apoyo (Marketing, Training, IT, Soporte Regional, entre otras) para generar nuevas iniciativas que mejoren el negocio.
• Analizar reportes y KPIs de forma sistemática para tomar decisiones basadas en datos de impacto real.
• Supervisar y optimizar los indicadores de conversión, cierre, ticket promedio y productividad del equipo (llamadas, contactos, citas).
• Gestionar y dar seguimiento al forecast de ventas, asegurando precisión y alineación con los targets del negocio.
• Coordinar briefings regulares con sales leads para alinear prioridades, compartir aprendizajes y ajustar estrategia.
• Realizar tareas administrativas asociadas a la operación (reportes de gestión, seguimiento de acuerdos, documentación de procesos).
• Colaborar con áreas internas (Sales B2C, B2B2C, Sourcing, Legales, Compliance) y partners externos (hoteles, aerolíneas, operadores) para asegurar la calidad del portafolio de productos comercializados.

Operations Manager – Ventas

• Apoyar en la gestión y control de documentación de embarques
• Actualización de información en sistemas internos
• Seguimiento administrativo de envíos
• Elaboración de estimaciones de costos
• Coordinación con áreas internas y apoyo en facturación
• Contribuir al monitoreo de operaciones de importación y exportación aérea

Operations Assistant – Air Cargo

• Independently leads the execution and change management of small to medium scale strategic and core operational initiatives supporting people, processes, tools, and technology.
• Participates in and contributes to the project execution and change management of large, high-level complex operations projects.
• Partners with project leads and stakeholders in the identification and development of business solutions, execution of strategic initiatives, research, analysis and documentation.
• Collaborates with stakeholders to execute on projects and core operational initiatives that support strategy within the portfolio.
• Partners closely with cross functional teams such as Digital, Product, IT and Underwriting to create solutions supporting business objectives.
• Reinforces change management plans and applies structured methodology to change management activities.
• Conducts impact analysis, assesses change readiness, identifies key stakeholders and executes activities supporting change management.
• Collaborates with leaders on the change impact of strategic initiatives and develops change management documentation with guidance from direct manager.
• Leads and directs small business analysis reviews and activities for business units to assist in determining root cause analysis along with impact.
• Escalates issues affecting internal operations systems and external customers such as reported application defects.
• Stays current on Service Operations change initiatives, and takes measures to understand and lead change including possible system enhancements to improve customer experience.
• Regularly develops and conducts presentations and communication plans outlining the execution of strategic initiatives and change management.
• Presents business results, impact, timelines and recommendations to leaders and key stakeholders.
• May assist in maintaining necessary documentation for department.

FBS Operations Analyst, Power BI

• Supervise the loading and off-loading of aircraft in a safe and efficient manner
• Control and utilize manpower through planning and organizing
• Ensure compliance with safety and operational standards
• Establish relationships with local airport officials
• Supervise flight delays and cancellations and communicate with Flight Operations

Manager, Ramp Operations

• Manage multiple teams or a functional area and a component of the fraud loss portfolio
• Contribute to the development of fraud management policies, processes, procedures, tactics and strategies for portfolios under oversight
• Manage fraud losses and ensure analysts make appropriate decisions, managing the execution of operational objectives and goals
• Recommend, direct and approve fraud decisions on domestic and international corporate relationships using detailed financial, industry ratios
• Redirect and participate in identifying resource needs to meet strategic objectives and initiatives, and assist in executing change initiatives
• Develop, manage and execute merchant fraud and collusion detection strategies, and identify process improvements to support the area
• Develops the information infrastructure to support improvement strategies across all portfolios
• Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Ensure essential procedures are followed and contribute to defining standards
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Fraud Operations Manager – VP

• Diseñar y desarrollar procesos automatizados utilizando Blue Prism y herramientas Low Code.
• Participar en el análisis técnico de requerimientos funcionales para su traducción en soluciones automatizadas.
• Parametrizar objetos, procesos y componentes reutilizables dentro del ecosistema RPA.
• Garantizar buenas prácticas de desarrollo (modularidad, manejo de excepciones, logging, naming conventions).
• Realizar pruebas unitarias, integrales y validar despliegues en diferentes ambientes (DEV, QA, PROD).
• Documentar desarrollos (PDD, SDD, manuales técnicos y operativos).
• Colaborar con áreas de negocio, arquitectura y operaciones para asegurar la viabilidad de las soluciones.
• Optimizar procesos existentes mediante refactorización y mejora continua de automatizaciones.
• Atender incidencias de segundo/tercer nivel relacionadas con fallas en automatizaciones productivas.

Operations jobs in Mexico

See all jobs on JobTailor

IT Operations Lead – Delivery Excellence

Operations Analyst – Analista de Operaciones

Fraud Operations Representative

Operations Analyst

Payment Operations Specialist – CMT Payouts

Director, Marketplace Operations

Subject Matter Expert – Retail Trade & Store Operations, Spanish

Operations Analyst

Operations Assistant – Sea Cargo

Operations Executive – Sea Cargo, Import & Export

IT Operations Consultant

Credit Line/Card Fraud Operations Lead

IT Operations

Trade & Transportation Specialist – Virtual Operations

Operations Manager – Ventas

Operations Assistant – Air Cargo

FBS Operations Analyst, Power BI

Manager, Ramp Operations

Fraud Operations Manager – VP

Analista de Operaciones