Operations Executive – Sea Cargo, Import & Export

cargo-partner

Sea Operations Executive responsible for managing ocean freight shipments at cargo-partner. Ensuring operational excellence and excellent customer service in a dynamic international environment.

Posted 6/30/2026full-timePuebla • 🇲🇽 MexicoJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Coordinate and manage international ocean import and export shipments.
Provide excellent customer service by maintaining close communication with customers regarding the status of their shipments.
Maintain frequent communication with overseas offices and international agents to ensure smooth shipment coordination.
Request and monitor shipment status with shipping lines, warehouses, and logistics partners.
Coordinate with customs brokers to support customs clearance processes.
Review, process, and manage shipping documentation related to ocean freight operations.
Update shipment milestones, including ETA, ETD, ATA, and ATD, within CargoWise.
Prepare cost estimations and issue customer invoices through CargoWise.
Process, upload, and approve supplier invoices using the corresponding internal systems.
Follow up with suppliers to obtain pending invoices and supporting documentation.
Perform required ocean freight transmissions through Validacarga.
Maintain accurate shipment files and operational records.
Ensure compliance with internal procedures and customer requirements.
Build strong relationships with customers, carriers, customs brokers, suppliers, and international partners.
Identify operational issues and provide timely solutions to ensure service excellence.

Requirements

What you’ll need

Minimum 2 years of experience in Ocean Freight Operations within a Freight Forwarder environment.
Experience handling ocean import and/or export shipments.
Knowledge of international logistics and freight forwarding operations.
Experience coordinating with shipping lines, customs brokers, warehouses, and overseas agents.
Experience using CargoWise or similar freight forwarding software.
Strong customer service and communication skills.
Excellent organizational skills and attention to detail.
Ability to manage multiple shipments simultaneously in a fast-paced environment.
Intermediate to advanced English (written and spoken).

Benefits

Comp & perks

At cargo-partner, we believe our people are the key to delivering exceptional logistics solutions. If you're looking for an opportunity to grow your career in ocean freight while working in a collaborative, international, and customer-focused environment, we'd love to hear from you.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Ocean Import ShipmentsOcean Export ShipmentsFreight Forwarding OperationsCustoms Clearance ProcessesShipment Status MonitoringCost EstimationsSupplier Invoice ProcessingOperational Record MaintenanceFreight TransmissionsAttention to Detail

Soft Skills

Strong Communication SkillsExcellent Organizational SkillsProblem-SolvingRelationship BuildingAbility to Manage Multiple Shipments