Fraud Operations Manager – VP

Citi

Fraud Operations Manager overseeing teams to minimize fraud losses and manage fraud-related processes at Citi. Requires 10+ years of experience in a senior role with robust industry understanding.

Posted 6/18/2026full-timeCiudad de Mexico • 🇲🇽 MexicoLeadWebsite

About the role

Key responsibilities & impact

Manage multiple teams or a functional area and a component of the fraud loss portfolio
Contribute to the development of fraud management policies, processes, procedures, tactics and strategies for portfolios under oversight
Manage fraud losses and ensure analysts make appropriate decisions, managing the execution of operational objectives and goals
Recommend, direct and approve fraud decisions on domestic and international corporate relationships using detailed financial, industry ratios
Redirect and participate in identifying resource needs to meet strategic objectives and initiatives, and assist in executing change initiatives
Develop, manage and execute merchant fraud and collusion detection strategies, and identify process improvements to support the area
Develops the information infrastructure to support improvement strategies across all portfolios
Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
Ensure essential procedures are followed and contribute to defining standards
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Requirements

What you’ll need

10+ years of experience in a related role
Senior to advanced level experience in a similar position
Robust understanding of the industry
Consistently demonstrates clear and concise written and verbal communication
Demonstrated ability to remain unbiased in a diverse working environment
Educación: Bachelor’s degree/University degree or equivalent experience
Master’s degree preferred

Benefits

Comp & perks

Importante las habilidades gerenciales
Liderazgo de equipos
Experiencia en manejo de la operación de un centro de contacto telefónico o similar
Experiencia en diseño/implementación/ejecución de procesos así como vocación por la atención al cliente (experiencia de cliente)
Cuidado del riesgo y ejecución/productividad del equipo
Deseable experiencia en Prevención/Detección de Fraudes en medios de pago, canales digitales y sucursales.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

fraud managementfraud loss portfolio managementmerchant fraud detectioncollusion detection strategiesfinancial analysisrisk assessmentprocess improvementoperational objectives managementperformance evaluationcompliance with laws and regulations

Soft Skills

leadershipcommunicationdecision makingunbiased judgmentaccountabilitystrategic thinkingteam managementchange managementproblem solvinginterpersonal skills

Certifications

Bachelor’s degreeMaster’s degree (preferred)